Dear Mr: Eugenio.We sincerely apologize for the inconveniences you experienced during your stay at our hotel. The presence of insects in your room and the lack of hot water on the initial days are situations that do not reflect our quality standards.We take cleanliness and maintenance of our facilities very seriously, and we will take immediate action to address these issues and ensure they do not occur again in the future. Additionally, we will thoroughly investigate the cause of the hot water shortage and work to resolve it quickly and effectively.We sincerely appreciate your feedback as it helps us identify areas for improvement and take corrective actions. We hope to have the opportunity to make it up to you on a future visit and demonstrate our commitment to your satisfaction.Best regards,Luis Arbaiza.Hotel general manager

Dear Mr. Beau.It's wonderful to hear that you had such a positive experience during your stay! Our team takes great pride in providing exceptional service to all our guests, and we're thrilled to know that you found our staff to be friendly, helpful, and proficient in English. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best regards.Luis Arbaiza.Hotel general manager

Dear Mr. Ivan.Thank you for your feedback. We appreciate your comments regarding our hotel's location. We understand your concerns about the need for renovations, especially regarding the bathrooms, furniture, and decorations. We continuously strive to improve our facilities and provide a comfortable experience for our guests. Your feedback will be shared with our management team for consideration in our future renovation plans. We hope to have the opportunity to welcome you back in the future and provide an updated experience. If you have any further suggestions or concerns, please feel free to reach out to us.Best regards.Luis Arbaiza.Hotel manager.

Dear Mr. Stephen.Thank you for your feedback!We're glad to hear that you enjoyed your stay at our hotel. Providing a clean and tranquil environment for our guests is always a top priority for us, and we're pleased to know that you found our location convenient and our staff helpful.If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Best regards,Luis Arbaiza.Hotel manager

Estimada Sra. Sandra.Agradecemos sinceramente sus amables palabras y el tiempo que ha tomado para compartir su experiencia con nosotros. Nos complace enormemente saber que disfrutó de su estadía en nuestro hotel y que quedó satisfecho con nuestro servicio y nuestras instalaciones.En nuestro compromiso por brindar una experiencia excepcional a nuestros huéspedes, nos esforzamos por ofrecer un servicio atento y de calidad en todo momento. Por lo tanto, es muy gratificante para nosotros saber que logramos cumplir con sus expectativas y que se sintió bien atendida durante toda su estancia.Esperamos tener el privilegio de recibirla nuevamente en el futuro y brindarle otra experiencia memorable.Atentamente,Luis Arbaiza.Gerente general de hotel

Dear Mrs. Zaida.Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff to be helpful and friendly. Providing excellent service and ensuring our guests feel welcome are our top priorities, and we are glad to know that we met your expectations in this regard.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Luis Arbaiza.Hotel manager

Estimado Sr Wilfredo.Agradecemos sinceramente su lealtad y el tiempo que se ha tomado para compartir su experiencia con nosotros. Nos alegra saber que se sienten cómodos durante su estadía y que han disfrutado de nuestro excelente servicio.Su satisfacción es nuestra prioridad, y esperamos seguir siendo su elección de hospedaje en Trujillo en futuras ocasiones. Siempre estamos aquí para asegurarnos de que su estancia sea lo más placentera posible.¡Esperamos darle la bienvenida nuevamente en su próximo viaje a Trujillo!Saludos cordiales,Luis Arbaiza.Gerente general de hotel

Dear Mrs. Amelia.Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the beautiful view of the cathedral and Plaza de Armas, especially at night.Providing our guests with a memorable stay is always our top priority, and we are thrilled that you appreciated the proximity to local attractions and the stunning nighttime view.We look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Best regards,Luis Arbaiza.Gerente de hotel

Dear Mrs. Liz.We appreciate your positive feedback about your stay with us. Ensuring a clean and safe environment, along with polite and knowledgeable staff, is crucial for us. Your satisfaction is our priority, and we hope to have the pleasure of serving you again in the future. If you have any further questions or requests, feel free to let us know.Kind regards.Luis Arbaiza.Hotel manager

Dear Mr. Rafael.We're thrilled to hear that you had a great experience at our hotel! Your safety and satisfaction are our top priorities. Thank you for recommending us, and we look forward to welcoming you again in the future. If you ever need assistance or have any special requests, feel free to reach out. Regards.Luis Arbaiza.Hotel manager

Dear Mrs. Mónica.Thank you for choosing to stay with us, and we're delighted to hear that you had a good experience. Our team is dedicated to ensuring our guests feel welcomed and comfortable, and we're pleased that you found our staff friendly and the rooms comfortable.Convenience is essential, and we're glad our location met your expectations. If there's anything specific that stood out during your stay or any suggestions you may have for improvement, please feel free to share. We value your feedback and always strive to enhance our guests' experience.We appreciate your patronage and hope to have the pleasure of hosting you again in the future. Safe travels and thank you for your positive review!Best regards,Luis Arbaiza.Hotel manager

Dear Mr. Auden.Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comment about our central location.However, we sincerely apologize for the inconvenience you experienced with the air conditioning and the delayed check-in process. This falls short of the high standards we aim to provide to our guests, and we understand the importance of a smooth and efficient check-in experience.Please rest assured that we will address these issues internally to ensure they are not repeated in the future. Your satisfaction is our top priority, and we value your insights as they help us improve our services.If you have any additional comments or if there's anything specific you'd like us to address, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Luis Arbaiza.Hotel manager.

Estimada Sra. Virginia.¡Agradecemos su retroalimentación!Nos complace saber que tuvo una experiencia positiva durante su estadía en nuestro hotel. Sus comentarios son muy importantes para nosotros mientras trabajamos continuamente para mejorar nuestros servicios y superar las expectativas de nuestros huéspedes.Si hay algo específico en lo que podemos trabajar para que su próxima visita sea aún mejor, no dude en hacérnoslo saber. Valoramos su opinión y estamos aquí para asegurarnos de que tenga una experiencia excepcional cada vez que nos visite.Esperamos darle la bienvenida nuevamente pronto y seguir siendo su elección de alojamiento en esta ciudad.Saludos cordiales,Luis Arbaiza.Gerente general de hotel

Estimada Sra. Magali.Muchas gracias por su valiosa puntuación y por su preferencia.Nos complace haber hecho de su estadía algo memorable.Vuelva Pronto!Luis Arbaiza.Gerente de hotel

Estimado Sr. Gustavo.¡Gracias por su calificación perfecta!Estamos encantados de que haya tenido una experiencia excepcional en nuestro hotel. Siempre nos esforzamos por brindar el mejor servicio y nos alegra ver que lo hemos logrado con usted. Si hay algo más en lo que podamos ayudarle o si desea compartir más comentarios, no dude en hacérnoslo saber.Esperamos recibirle nuevamente en el futuro y que continúe disfrutando de su estancia con nosotros.¡Gracias por elegirnos y por su calificación de 5 sobre 5!Saludos cordiales,Luis Arbaiza.Gerente general de hotel

Dear Mrs. Monica.Thank you for your valuable comment.We hope to see you back soon.Kind regards,Luis Arbaiza.Hotel manager

Thank you for your valuable comment.We hope to see you back again soon!Kind regardsLuis Arbaiza.Hotel manager

Dear Mr Gustavo.Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our front desk staff friendly and helpful.However, we sincerely apologize for any inconvenience you experienced with our breakfast staff. Providing excellent service is a priority for us, and we take your comments seriously. We will address this matter with our team to ensure that all aspects of our service meet the highest standards of professionalism.If there's anything specific you'd like to share about your experience or if there are ways we can make it right for you, please feel free to provide more details. We appreciate your constructive feedback and hope to have the opportunity to improve upon your next visit.Thank you for choosing us.Best regards,Luis Arbaiza

Dear Sheyla.Thank you for your positive feedback! We're delighted to hear that you found plenty of fun things to do around our location. Our team works hard to provide a friendly and welcoming atmosphere, and we're thrilled that you experienced just that.We hope to have the pleasure of welcoming you back for more enjoyable experiences in the future.Thanks for choosing us!Best regards,Luis Arbaiza.Hotel manager

Dear Mr. Jorge.We sincerely appreciate your feedback! It's wonderful to hear that you had a positive experience with our property, and we are grateful for your recommendation.If there are any particular features or services that stood out to you, or if there's anything we can do to enhance your future visits, please don't hesitate to share your thoughts. We look forward to the pleasure of hosting you again and ensuring your stay continues to meet your expectations.Thank you for choosing our property.Best regards,Luis Arbaiza.Hotel manager

Dear Mr. Orlando.Thank you for taking the time to share your experience. We're delighted to hear that the kindness and friendliness of our employees contributed to making your stay comfortable.Ensuring our guests feel welcomed and well taken care of is a top priority, and it's rewarding to know that our team succeeded in creating a positive experience for you. If there's anything specific you appreciated or any suggestions you may have, please feel free to let us know.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel.Warm regards,Luis Arbaiza.Hotel manager

Estimado Sr. Bruno.Muchas gracias por su valiosa apreciación.Esperamos volver a verlo pronto.Saludos,

Dear guest.Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service, and it's delightful to know that our Sunday brunch buffet added to your positive experience.We appreciate your feedback and are delighted that you found the buffet delicious. If there's anything specific you loved or any suggestions you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another delightful experience.Thank you for choosing our hotel.Best regards,Luis Arbaiza.Hotel manager

Dear Katherinne.We are thrilled to hear that your parents enjoyed their stay with us! Creating a friendly environment and providing convenience are among our top priorities, and it's wonderful to know that we succeeded in making their visit enjoyable.We look forward to hosting your family again in the future. If there are any specific preferences or requests you'd like us to consider for the next stay, please feel free to let us know. Thank you for choosing our hotel, and we can't wait to welcome you back.Warm regards,Luis Arbaiza.Hotel manager

Estimada Sra. Olga.Muchas gracias por su gentil valoración, esperamos su pronto retorno.Cordialmente,Luis Arbaiza.Gerente de hotel

Dear Mrs. María.Thank you for your kind words. We are delighted to hear that you appreciated the personalized attention during your stay. Your satisfaction is our priority, and we are thrilled to know that it had a positive impact on your experience.We look forward to welcoming you back in the future. Your feedback is valuable to us, and we are committed to ensuring your future stays are enjoyable.Thank you for choosing our hotel, and we can't wait to have you back.Best regards,Luis Arbaiza.Hotel manager

Thank you for your valuable comment.We look forward to see you back again.Warma regards.Luis Arbaiza.Hotel manager

Muchas gracias por su valiosa apreciación.Esperamos su pronto retorno!Atentamente,Luis Arbaiza.Gerente de hotel

Dear Mr. Manuel.Thank you for your feedback.We hope to see you back again!Luis Arbaiza.Hotel manager.

Estimado Sr Noe, gracias por elegirnos.Esperamos poder volver a tener la oportunidad de servirle.Hasta la próxima!Luis Arbaiza

Dear Mrs. Sandra.Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed our convenient location, the amazing and friendly staff, and the great breakfast. It's wonderful to know that you had such a positive experience.We appreciate your kind words and look forward to welcoming you back on your next visit.Best Regards,Luis Arbaiza.Hotel manager

Dear Mrs. Roxani.Thank you for your wonderful review! We're delighted to hear that you found our location amazing and our place beautiful and peaceful. It's fantastic that you enjoyed the great service and found our staff friendly and always ready to assist.We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.Best Regards,Luis Arbaiza.Hotel manager

Dear Mr. Clinton.We're delighted to hear about your positive experience! Thank you for taking the time to share your feedback. It's wonderful to know that you found your room spacious and clean, and our service professional, pleasant, and efficient. We take pride in offering helpful information to our guests, ensuring they have a memorable experience in our city.The hotel's location on the Plaza indeed offers convenient access to many attractions, and we're pleased you made the most of it by exploring Chan Chan and the Temple of the Sun and Moon. We appreciate your kind words about our restaurant and bar.Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing our hotel for your visit!SincerelyLuis ArbaizaHotel manager

Dear Mrs. CeciliaWe are glad to know that youve really enjoyed our hotel during your visit to Trujillo.We look forward to serve you back again!Luis ArbaizaHotel manager

Dear Mr. Paul.Thank you for your feedback.We hope to see you back again!Luis Arbaiza.Hotel manager.

Estimada Sra. Rosa.Agradecemos enormemente su lealtad y sus amables palabras hacia nuestro hotel. Lamentamos los inconvenientes que pueda haber experimentado con los saltamontes; haremos todo lo posible para abordar este tema y garantizar que no ocurra en el futuro. Estamos encantados de que haya disfrutado de nuestra calidez y profesionalismo en el servicio. Siempre estaremos aquí para recibirla con los brazos abiertos.Saludos cordiales,Luis Arbaiza.Gerente de hotel

Dear Mr. Segundo.Thank you for choosing us as part of your trip to Trujillo, we look forward to see you back again soon.Regards.Luis Arbaiza.Hotel manager

Thank you for your valuable comment. We hope to see you back again soon.Luis Arbaiza.Hotel manager

Muchas gracias por su apreciación. Esperamos nos visite pronto!

Gracias por su gentil reconocimiento, esperamos seguir contando con su preferencia.Hasta una nueva oportunidad!Luis Arbaiza.Gerente de hotel

Gracias por confiar en nuestro servicio.¡Vuelva pronto!

Estimada Sra. Carolina.Agradecemos mucho sus amables palabras y estamos encantados de que haya disfrutado de su estancia en nuestro hotel. Nos complace saber que la vista desde el balcón fue de su agrado y que haya tenido una experiencia excelente.Nuestro equipo trabaja arduamente para brindarle una estadía excepcional, y nos llena de alegría saber que cumplimos con sus expectativas. Siempre estamos aquí para servirle, así que no dude en contactarnos si necesita algo más o si planea visitarnos nuevamente en el futuro.Esperamos darle la bienvenida de nuevo.Atentamente,Luis Arbaiza.Gerente de hotel

Dear Mrs. Eileen.Thank you for your valuable feedback. We're thrilled to learn that you found our location and facilities excellent. Your kind words are truly appreciated, and we're delighted that your experience was outstanding.We are dedicated to providing the best possible experience for our guests, and we're glad to see that our efforts have made a positive impact on your stay. Should you have any further feedback or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay.Best regards,Luis Arbaiza.Hotel Manager

Dear Mrs. Irma.Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a safe and clean environment. It's wonderful to know that you had an excellent experience with our customer service and that our staff, including Mr. Govea, provided courteous and attentive assistance.We're glad you enjoyed the quality of our restaurant's food and appreciated the varied breakfast options we offer each day. Your kind words about Luis, and our front desk team are greatly appreciated.We're also pleased that you had a positive experience with our Sauna and Massage services, particularly with Liz. Your compliments mean a lot to us, and we're thrilled to have been a part of making your stay at Costa del Sol Centro enjoyable.Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with another memorable stay in the future.Best regards,Luis Arbaiza.Hotel manager

Estimada Sra. RocíoMuchas gracias por su puntuación.Esperamos seguir siempre colmando sus expectativas, vuelva pronto!Luis Arbaiza.Gerente de hotel

Estimada Sra. Norma.Gracias por preferirnos y por su valorable puntuación.Esperamos seguir contando con su presencia en un futuro próximo.Cordialmente,Luis Arbaiza.Gerente de hotel

Estimada Sra. Cynthia.Gracias por su puntuación, esperamos seguir contando con su preferencia cada vez que visite Trujillo.Atentamente,Luis Arbaiza.Gerente de hotel