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Reviews of L'Hôtel du Cirque

L'Hôtel du Cirque
5 bis rue de Preize, Troyes

Reviews

8.0

Very good

Rating 10 - Excellent. 129 out of 400 reviews" "
Rating 8 - Good. 180 out of 400 reviews" "
Rating 6 - Okay. 62 out of 400 reviews" "
Rating 4 - Poor. 20 out of 400 reviews" "
Rating 2 - Terrible. 9 out of 400 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and friendly
Very clean and comfortable. Great parking and friendly staff.
Stayed 1 night in Dec 2023
Response from Mathilde on 22 Jan 2024
Thank you for sharing your feedback fwith us. It was a pleasure to welcome you to our hotel, we are glad to hear that you have enjoyed your time in Troyes and we would be delighted to host you again and greet you with another memorable experience. Best regards. Reception team, Logis Hotel du Cirque Troyes

4/10 Poor

Kathleen

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Of all the hotels that I have stayed in over the last month, this would have to be the worst. Solo traveller so got the noisiest and smallest room; basin in the bedroom. Manager said she had messaged me to advise me to book a car park. I never received the message, was the first at the hotel and all the French people got car parks. Their advertising is misleading. No assistance offered.
Stayed 1 night in Aug 2023
Response from La reception on 5 Aug 2023
Hello Sir/Madam, Thank you for your comments. We are sorry that your stay was not the most comfortable. Our hotel does offer parking spaces. However, the number of parking spaces is limited . In order to improve organisation and offer you the best possible service, stay and comfort, we need to know in advance if our customers need parking spaces. Thank you for your understanding.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, always very helpful. Very good breakfast.
Stayed 1 night in Jul 2023
Response from Logis Hotel du Cirque Troyes on 22 Jul 2023
Hello Sir/Madam, Thank you for your feedback, which will be passed on to our team. It was a pleasure to welcome you to our hotel.We look forward to your future visits. The Logis Hôtel du Cirque Troyes team

6/10 Okay

Joanna

Stayed 2 nights in Jun 2023
Response from Logis Hôtel du Cirque Troyes on 27 Jun 2023
Hello Sir/Madam,Thank you for taking the time to leave us a comment.It was a pleasure to welcome you.We're sorry we weren't able to make your stay as comfortable as possible.We remain at your disposal to discuss any improvements we can make.We look forward to your next visit.Logis Hôtel du Cirque Troyes

8/10 Good

M

Stayed 2 nights in May 2023
Response from Logis Hôtel du Cirque Troyes on 8 Jun 2023
Hello Sir/Madam, Thank you for your feedback. It was a pleasure to welcome you to our hotel.We look forward to your future visits. The Logis Hôtel du Cirque Troyes team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great receptionist
Chose this place on the basis of a call to the receptionist, cheerful, attentive and professional. Glad to meet her on site, friendly and efficient.
Stayed 1 night in May 2023
Response from Logis Hôtel du Cirque Troyes on 8 Jun 2023
Hello Sir/Madam, Thank you for your feedback, which will be passed on to our team. It was a pleasure to welcome you to our hotel.We look forward to your future visits. The Logis Hôtel du Cirque Troyes team

8/10 Good

Helen

Travelled with partner
Liked: Staff & service
This hotel is good for safe parking but the building itself is a bit tired. However, it was clean and the bed was comfy so it's ok for a one night stay. Don't bother with the breakfast though, it's not good value for money.
Stayed 1 night in Mar 2023
Response from Hotel du Cirque Troyes on 6 May 2023
Hello, Thank you for your feedback and your comments.We were delighted to welcome you! We are sorry that the breakfast did not satisfy you. We do our best to improve our services.Looking forward to your next visits.The Hotel du Cirque Troyes team

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills great location & parking, nice staff
This is a no-frills hotel but it is right by the historic part of town and has excellent fully secure parking at 7 Euros a night. Parking IS in-and-out (they provide a code for after-hours entry) and said we could leave it until 2 pm. Nice option! We had a comfortable sleep, cozy coverlets, good shower, big enough room for two. Skipped the hotel breakfast at 9.50 Euros and walked 5 minutes to Paul's for fresh pastries & excellent cappuccino at 4.70 Euro (all about whether you want yogurt, fruit.) Staff was friendly and room tidy.
Stayed 1 night in Dec 2022

10/10 Excellent

Jean, Paris

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Troyes
Nice friendly welcome. Comfy bed. Clean. Easy check in and check out.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel with 5* Service
Nice, clean and easy to find hotel, we arrived very late and the manager waited up for us in case we had a problem in finding the hotel and getting in ! Would definitely stay there again and highly recommended, please note it is a budget hotel but it’s clean and cosy. Thank you Manon for all your help
Stayed 1 night in Aug 2022

6/10 Okay

Bernadette

Stayed 1 night in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to centre. Helpful staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super, easy as it gets gates open inward on entry but get ready to reverse on the way out :-)
Stayed 1 night in Jul 2022

10/10 Excellent

Carl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, friendly and efficient. Very good room on ground floor. Secure parking. Excellent breakfast. Have stayed here several times.
Stayed 1 night in Jul 2022

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, room comfort
Comfortable room with large well renovated bathroom. Good breakfast. Fine restaurant. Quiet village location.
Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

10/10 Excellent

a

Stayed 1 night in Jun 2022

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

edward

Stayed 1 night in Apr 2022

2/10 Terrible

Nastassia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
Bed bugs!!! There are bed bugs in this hotel. The worst stay experience in our life. And besides the bugs, rooms are dirty. The hotel needs a full renovation and looks much better on the pictures than in life
Stayed 1 night in Feb 2022
Response from olivier on 8 Mar 2022
faire de la mise en scène pour ne pas payer sa chambre n'est pas très glorieux de votre part, je constate votre lacheté pour ne pas nous dire des choses monsengères en face. Si vous vous respectez un peu je vous invite à prendre contact avec moi si vous en avez le courage. staging so as not to pay for your room is not very glorious of you, I see your cowardice for not saying silly things to our face. If you respect yourself a little, I invite you to contact me if you have the courage.

10/10 Excellent

Aran

Stayed 1 night in Feb 2022

10/10 Excellent

SHANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem, a stone's throw from the centre.
Excellent location for exploring the town- everything within easy walking distance. Very welcoming host. Great value breakfast. Basic but comfortable rooms in a charming building. Would definitely stay again.
Stayed 1 night in Feb 2022

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms are basic, some maintenance issues, few power points. very welcoming staff. Very good breakfast with good meansires in place for safe service.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome, excellent procedures to serve breakfast safely. Rooms a bit basic but fine. No lift, stairs awkward for carrying luggage Excellent parking (paid). Very pleasant and friendly staff. Very good breakfast.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

jean

Liked: Cleanliness, property conditions & facilities, room comfort
Good central location.
This is the second time we've stayed at this hotel. The receptionist on duty that evening wasn't the most friendly but thankfully we had stayed before so knew the ropes about accessing the hotel after 9pm which is when reception closes. Hotel is centrally located which is why we use it , and is close to many sights and bars and restaurants. Would stay here again. Car parking available at €7 .
Stayed 1 night in Jun 2021

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed here enroute to Rhone Alps. Hotel is in a quiet part of town, but a 10 minute stroll to a good selection of restaurants and bars. Room comfortable but small as was the ensuite bu air conditioning was very quiet. Car parking is €7 but is secure.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Does the job
Nothing much to expect as it's a 2 stars hotel. The staff was very friendly. The location is very good, in the city center. The was not enough place in the parking of the hotel, which was an inconvenience for us. Otherwise, it's good for a 1 night stay.
Stayed 1 night in Jan 2021

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing surprising with this Hotel!
Very good hotel! Staff super friendly, rooms are big, clean, quiet and comfortable. The breakfast was amazing! Such an amazing surprising with this Hotel in France!
Delicious breakfast!!
Stayed 1 night in Jan 2021

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Troyes overnight stay
The hotel is conveniently located close to the old town and also easy walking distance to the cathedral. Good choice of bars and restaurants within 10 minute walk. Hotel is a typical logis, secure parking was useful and the Covid affected breakfast was efficiently handled and good value for money. Staff helpful and friendly.
Stayed 1 night in Sep 2020
Response from camillle on 18 Oct 2020
Nous vous remercions pour votre très bon commentaire. Au plaisir de vous accueillir à nouveau dans notre établissement. Cordialement. Hôtel du Cirque

8/10 Good

Siegfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Sasha, England

Travelled with family
Liked: Cleanliness
Rooms are clean and modern. Comfy bed and duvet. Was quiet at night after elephants upstairs had gone to bed. Woken at 6.30 by staff setting up breakfast next door. Couples sitting directly outside our window smoking so can’t have curtains open. Don’t have a ground floor room and maybe better. WiFi not great, keep having to sign in every time. I sent an email requesting if I had to reserve a car park space, didn’t get a response, told when here that you do and full up so had to park up road.
Stayed 1 night in Aug 2020

10/10 Excellent

c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop.
Great bed, super location, secure parking, lovely staff, quiet aircon in the bedroom. Really superb for us.
Stayed 1 night in Jul 2020

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over hotel
Clean, comfortable hotel in good central location, short walk into the centre of town. Everything we needed for a one night stop-over in Troyes. The hotel asked for payment before I realised I'd already paid through hotels.com but hotels.com quickly refunded what I paid through them, when I raised the issue.
Stayed 1 night in Jan 2020

6/10 Okay

Amanda

Stayed 1 night in Jan 2020

6/10 Okay

Arthur

Liked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, very close to old part of the town, and easy to find Hotel. Our room was in next buiding, looks like apartment buiding. Room was very big with few windows, kitchen area, bathroom and toilette are in separete rooms in hallway. Breakfast is good. Secured parking spaces inside the Hotel gate.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Excellent position. Secure Car park. Excellent shower
Stayed 1 night in Oct 2019

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good value for the price
Unfortunately I speak very little French and the folks at the check in desk spoke very little English. They had our reservation but it took about 15 minutes to work out with them that I had already paid for the room via Hotels.com. The hotel was old but everything worked. And the breakfast was very nice and I thought a good value. The weather was hot and the room was not air conditioned so it was somewhat hard to sleep but (unlike other stops on this trip) there wasn't much traffic noise. The hotel is conveniently located in town and close to many of the key attractions.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
It was good to have 2 separate rooms for us and the children; it was more spacious than a family room in the UK. Unfortunately there was only air conditioning in one room which did not spread to the second room so we got rather hot. There was a problem with some electrical sockets in one room which the staff could not rectify although they offered us a change of rooms. Breakfast was pleasant. Location was very convenient for the town centre.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Good location, secure parking area (Must reserve), good breakfast. Shower tiling needs replacing, some cracked tiles and black grouting.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for overnight stop for family or couple
Excellent overnight stop on route to the Alps. Very close to old city. Specifically wanted the secure parking which was good to have for 7 euros a night. Booked family room which was actually 2 rooms with bathroom inbetween. Good size rooms and air con which was needed as temperature outside that day was 35 degrees. Helpful staff and very good breakfast. Overall very good value for money. Would stay again if needing overnight stop half way to the Alps again
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The original pictures of this property were quite misleading. It has now changed but it was disappointing. The appearance of the hotel is very ordinary. The hotel is in a sad part of the town, though it is only 10 minutes walk to the livelier and better part of town where the restaurants are, and that is a nice part of town. Our rooms were very ordinary with virtually no facilities. The bathroom was tiny but the shower worked okay. No glasses to get a drink. No plug for the basin. No cupboard to store anything. The mattress was far from firm. Early morning there was either no power in the rooms or flickering power, with no explanation. Make sure your mobile phone is handy with a torch app! There is no lift to get upstairs and the stairs are quite narrow and twisting. There is virtually no sound-proofing. Every step outside the room and upstairs resonates. We would not stay here again, or recommend it. Other parts of town are much nicer. Look elsewhere.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to town. Large clean room. Good parking. Building a bit dated. Loved our stay and would stay again.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Aircon kept making strange noise about every 20 min. There is no soundproof you can hear everything next door and the hallway. WC/ Shower room it’s so tiny I don’t think bigger person would be able to close the door while inside.
Stayed 1 night in Aug 2019

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room. Breakfast was ok. Bastille Day fireworks in July 13 were a wonderful treat!
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Good location to walk into Centre Ville. This was just a 1 mihht passing through stay do quite adequate.
Stayed 1 night in Jul 2019