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Reviews of Motel 6 Troutville, VA

2 out of 5
Motel 6 Troutville, VA
2619 Lee Highway South, I-81 Exit 150-A, Troutville, VA

Reviews

7.4

Good

Rating 10 - Excellent. 118 out of 353 reviews" "
Rating 8 - Good. 102 out of 353 reviews" "
Rating 6 - Okay. 65 out of 353 reviews" "
Rating 4 - Poor. 39 out of 353 reviews" "
Rating 2 - Terrible. 29 out of 353 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thu

Travelled with family
There are no shampoo and body wash. Shower needs a small area to place soap and shampoo
Stayed 1 night in May 2024
Response from Chris on 15 May 2024
Thank you for your feedback, we will share it with our staff.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy to get no stairs to climb
Stayed 1 night in May 2024
Response from Chris on 14 May 2024
Thank you for your feedback. We hope to see you soon!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room large, bed was comfortable and not high like other hotels. I am short so I didn't have to climb up to get in bed! The room and bath area were very clean!! Workers were all friendly and we felt safe in the area. Super nice and priced great.
Stayed 1 night in May 2024
Response from Chris on 13 May 2024
Thank you for the wonderful feedback, we will share it with our staff. We hope to see you soon!

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Newly renovated but could use a good scrub. Beds not the greatest, slept 8 hours and my back hurts. Staff is very friendly and helpful.
Stayed 1 night in May 2024
Response from Chris on 10 May 2024
Thank you for your feedback, we hope to see you soon!

6/10 Okay

Destiny

Stayed 2 nights in May 2024
Response from Chris on 10 May 2024
Thank you, hope you visit soon!

10/10 Excellent

Derrick, Spring Hill

Travelled with family, Business traveller
Great one night stop. Reception was warm and friendly and overall property clean and well maintained. Our room was perfect, newly renovated with no carpeting. A perfect nights sleep on a very comfortable bed and a 5am checkout at the 24hr front desk. Just perfect!
Stayed 1 night in Apr 2024
Response from Chris on 28 Apr 2024
Thank you for your feedback and lovely compliment. We look forward to your next visit!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 2 May 2024
Thank you!

10/10 Excellent

Beverlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eeally nice and clean, quiet and a nice little pizza restaurant close by. Thank you to the staff
Stayed 1 night in Apr 2024
Response from Chris on 22 Apr 2024
Hope the pizza place gave you a discount and thank you for the lovely feedback! We hope to see you soon!

8/10 Good

Edward, Chicopee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel will stay again.
Stayed 1 night in Apr 2024
Response from Chris on 21 Apr 2024
Thanks, we hope to see you really soon!

10/10 Excellent

Carol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Animal safe and they were free
Stayed 3 nights in Apr 2024
Response from Chris on 20 Apr 2024
Thank you for your feedback. We hope you visit soon!

2/10 Terrible

debra

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy . Toilet wouldn’t flush. Tub backed up. Dirty stained bed cover. Yuck
Stayed 1 night in Apr 2024
Response from Chris on 19 Apr 2024
Thank you for your feedback, we will share your concerns with our staff. We do hope to see you again.

6/10 Okay

jacalyn

Travelled with partner
It’s very bare bones and in a very depressed neighborhood. But it was very clean and the staff was friendly. It was adequate.
Stayed 2 nights in Apr 2024
Response from Chris on 15 Apr 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

marie-josee

Stayed 1 night in Apr 2024
Response from Chris on 2 May 2024
Thank you!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 10 Apr 2024
Thank you, hope to see you soon!

8/10 Good

Amanda

Travelled with pets
Disliked: Cleanliness
Very nice people and will help out anyway possible if need to and rooms was fine not perfect but good enough for me and im a clean freak and walking distant to gas stations and food marts and fast foods and very quiet
Stayed 1 night in Apr 2024
Response from Chris on 8 Apr 2024
Thank you for your feedback. Hope to see you soon!

10/10 Excellent

Debbie

Travelled with pets
Liked: Cleanliness, staff & service
The lady at the front desk was very nice. Could hear traffic at night due to being right next to the highway. Clean room.
Stayed 1 night in Apr 2024
Response from Chris on 8 Apr 2024
Thank you for your feedback. We unfortunately can’t control the noise, but glad you had a wonderful experience! See you soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris on 1 Apr 2024
Thanks, hope to see you soon!

6/10 Okay

Angelica

Liked: Staff & service
I like the stuff they were very friendly and helpful and welcoming. The area had some dining around it that you are able to walk to which was a great perk.
Stayed 1 night in Mar 2024
Response from Chris on 28 Mar 2024
Glad you enjoyed, hope to see you real soon!

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris on 19 Mar 2024
Thank you and we look forward to seeing you again!

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from Chris on 1 Apr 2024
We hope to see you soon!

8/10 Good

Katy

Travelled with family
Beds comfortable and clean. Only complaint was half a roll of toilet paper and no extra one with 3 girls and one of which was sick. Thank God I had brought tissues with me.
Stayed 1 night in Feb 2024
Response from Chris on 28 Feb 2024
Thank you for your feedback. We will share your concerns with our staff. Please know that our front desk staff is always available by pressing 0 from your room. We look forward to your next visit!

10/10 Excellent

marie-josee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Travelling with dogs and needed hotel for overnight stay. Front staff was very pleasant. Room was clean and adequate for the price.
Stayed 1 night in Feb 2024
Response from Chris on 28 Feb 2024
Thank you for your feedback. We hope that dogs enjoy the grassy area to run around in. We look forward to your next visit!

10/10 Excellent

Ashley

Travelled with partner
Disliked: Amenities
For the price, it was great. No bells and whistles. Bring your own shampoo and conditioner. Bring your own pillow if you don’t like cheap flat pillows. Bed was comfortable enough and the bathroom was clean, even though it was old. It was good for a quick sleep.
Stayed 1 night in Feb 2024
Response from Chris on 17 Feb 2024
Thank you for your feedback. We hope to see you again, very soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for the price. I will be staying here in the future..
Stayed 1 night in Jan 2024
Response from Chris on 11 Jan 2024
Thank you for the feedback. We look forward to your next stay!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 17 Feb 2024
Thank you!

8/10 Good

Laura

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 27 Dec 2023
Thank you!

2/10 Terrible

WILLIAM, GORHAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgustingly dirty bathroom (hair in tub and soap scum on shower walls) stains on bedding, broken door latch. I typically stay at Motel 6 because of the pet policy. This room really run down and we had to go to the store for cleaning supplies. Just gross.
Response from Chris on 1 Dec 2023
Thank you for your feedback, we will share your concerns with our staff. We hope to see you soon.

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I mistakenly booked a smoking room. My mistake. Room reeked badly. Sheets stained bedspread full of cigarette burns. Nasty room well below my worst ever. Tried to get nonsmoking which Expedia showed available but clerk claimed none were available.
Stayed 1 night in Nov 2023
Response from Chris on 30 Nov 2023
Thank you for your feedback, we will share your concerns with our staff. We hope to see you again.

8/10 Good

Will

Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice cheap motel for the night
Stayed 1 night in Nov 2023
Response from Chris on 30 Nov 2023
Thank you for your feedback. We hope to see you again.

8/10 Good

Hugh

Stayed 1 night in Nov 2023
Response from Chris on 27 Dec 2023
Thank you!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with our room. Very clean . Checking in was quick and easy.I would definitely recommend.
Stayed 1 night in Nov 2023
Response from Chris on 30 Nov 2023
Glad that you loved your stay? Hope to see you again, very soon!

10/10 Excellent

jim

Stayed 1 night in Nov 2023
Response from Chris on 30 Nov 2023
Thank you, see you soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an unexpected Motel 6 from my end travelling with a cat. This place was clean , the usual heater/AC you see in the room was not noisy. There are security cameras . The place is well maintained and the welcoming reception assistant telling me welcome you must be tired from driving, let me get you check in quick. When we woke up the place was packed with travelers with dogs and not a sound. Best Motel 6 I stayed !
Stayed 1 night in Nov 2023
Response from Nancy Y. on 29 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Krista

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Could be a little cleaner. But cleaner than youd expect! Overall good for a motel 6
Stayed 3 nights in Nov 2023
Response from Chris on 15 Nov 2023
We will share your concerns with our staff. We look forward to your next visit!

10/10 Excellent

yuhong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 1 night in Nov 2023
Response from Chris on 15 Nov 2023
Thank you and hope to see you soon!

10/10 Excellent

yunsub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris on 9 Nov 2023
Thank you for the compliment, we hope to see you soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris on 8 Nov 2023
Thank you for your feedback, we hope to see you soon!

6/10 Okay

George, Cockeysville

Disliked: Amenities
This Motel 6 was not horrible. I would stay here again due to the convenience of traveling near the highway. It's a place to sleep and shower. Was far as the daily housekeeping here, don't expect much. The trash wasn't taken out, the bed was made by throwing the blanket over the pillow, and the used towels were refreshed by folding them and placing on the sink.
Stayed 2 nights in Oct 2023
Response from Chris on 31 Oct 2023
We will share your concerns with our staff. We thank you for your stay and hope to see you again!

10/10 Excellent

Lona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far exceeded my expectations!
The lady that checked us in at night was nice, friendly & personable. Check in was quick & smooth. Room was super clean, smelled good, bathroom was clean, towels were fresh & clean. No issues with noise at all. Check out was super easy & guy who checked us out was friendly, nice & really cool. Honestly it far exceeded my expectations. I would definitely recommend this motel & I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Chris on 31 Oct 2023
We thank you for your response and look forward to you next visit!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Oct 2023
Response from Chris on 21 Oct 2023
Thank you and we look forward to your next visit!

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from Chris on 8 Nov 2023
Thank you for the lovely compliment. See you soon, we hope!

8/10 Good

Jim

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chris on 19 Oct 2023
Thank you for your feedback, we hope to see you soon!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Chris on 19 Oct 2023
Thank you for feedback, we hope to see you soon!

10/10 Excellent

William, Roanoke

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to park
Stayed 1 night in Oct 2023
Response from Chris on 19 Oct 2023
Seen you on your next trip!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only minor down size was the tv. Remote was difficult to operate, wouldnt always activate to change channel or to select channel.
Stayed 2 nights in Oct 2023
Response from Chris on 8 Oct 2023
Thank you for sharing your concerns, we will share them with our staff. We hope to see you again, soon!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chris on 8 Oct 2023
Thank you for lovely rating. We look forward to your next visit!

10/10 Excellent

Taphie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in clerk was so nice and friendly! To be a Motel 6, I was amazingly surprised at the safety of the location and the comfort of the bed! Great Job!
Stayed 1 night in Sep 2023
Response from Chris on 7 Oct 2023
Thank you so much for your lovely compliment. We hope to see you again very soon!

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023
Response from Chris on 31 Oct 2023
Thank you, see you next time!

8/10 Good

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for a quick trip. Surprisingly very quiet. Could use instructions on how to make the TV systems work.
Stayed 1 night in Sep 2023
Response from Chris on 2 Oct 2023
We will share your feedback with our staff. Thank you for staying with us and we hope to see you soon!

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Perfect for what we needed it for!!
Stayed 2 nights in Sep 2023
Response from Chris on 2 Oct 2023
Thank you for the lovely feedback. We hope to see you soon!