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Reviews of Quest Townsville on Eyre

4.5 out of 5
Quest Townsville on Eyre
19-21 Leichhardt Street, North Ward, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 239 reviews" "
Rating 8 - Good. 76 out of 239 reviews" "
Rating 6 - Okay. 17 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 4 out of 239 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to most attractions short walk to the strand and the city. Staff friendly and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, went over and above to help us when needed. We stayed for 2 weeks at Quest on Eyre, definitely will be staying there when visiting again.. was so good that a gun was there as my 2 big sons, were in there everyday. Thank you again Quest and staff.. particularly the cleaning staff, always smiling and happy and friendly.. definitely recommend families stay here. The 3 bedroom apartments are great
Stayed 14 nights in Dec 2023

8/10 Good

Mr. John, Cairns

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Dec 2023

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great customer service
Stayed 2 nights in Dec 2023

2/10 Terrible

Annaliese

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and so convenient to Townsville attractions.
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great staff friendly and helpful
Stayed 1 night in Aug 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We moved here from another hotel that was far inferior. The Quest was clean and moser and had all the things we needed. The staff were very friendly and helpful.
Stayed 3 nights in Jul 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close and comfortable.
The hotel was a great place to stay. It was walking distance to the Strand, the Stadium and all the best restaurants. Will go back for another long weekend.
Stayed 3 nights in Jul 2023
Response from Kyllie Hoile on 14 Aug 2023
Dear Craig,Thank you for providing feedback about your stay at Quest Townsville on Eyre. I’m thrilled that you enjoyed the experience and that you loved our location. I will be sure to pass your wonderful comments on to the team.We look forward to welcoming you back to Quest Apartment Hotels soon.Kind RegardsKyllie HoileGeneral Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Jul 2023

6/10 Okay

Maya

Travelled with partner
The accommodation was standard. No issues
Stayed 4 nights in Jun 2023

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely place to stay with a short walk to The Strand dining district. The room was smaller than expected but the bathroom was a good size and lovely and clean. The staff on the front desk were super friendly. The gym and laundry room was a great addition and added value to the accommodation. Overall, it was an excellent stay!
Stayed 2 nights in Jun 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good rooms near restaurants and waterfront
A couple of blocks back from the waterfront, rooms at the front have a reasonable view. On a busy street, but lots of restaurants, from cheapies to nice waterfront ones, within 1 to 3 blocks walk. Our room was excellent, spacious, clean, well equipped and comfortable. Shopping centre across the road.
Stayed 1 night in Jun 2023
Response from Quest Townsville on Eyre on 4 Jul 2023
Dear Bruce,Thank you for providing feedback about your stay at Quest Townsville on Eyre. I’m thrilled that you enjoyed the experience and that you loved our location and found your apartment to be well equipped. I will be sure to pass your wonderful comments on to the team.We look forward to welcoming you back to Quest Apartment Hotels soon.Kind RegardsKyllie HoileGeneral Manager

6/10 Okay

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service
Very boring architecture , no view , felt as though we were incarcerated
Stayed 4 nights in Jun 2023

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
My booking was last minute and all the regular properties I stay at were booked out, so I didn’t really have much of a choice for accommodation. This particular property wouldn’t have normally been something I’d choose. I must say that I was pleasantly surprised and this property exceeded my expectations. I will definitely stay here again. Convenient location.
Stayed 1 night in Jun 2023

4/10 Poor

Brooke

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like the bathroom - it leaked and flooded the floor and bath mat
Stayed 1 night in May 2023

10/10 Excellent

Robin

Stayed 1 night in Apr 2023

8/10 Good

Nicole, Redcliffe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a good location. Walking distance to The Strand and many local interests. My only issue was with the washing machine - you had to hold the door shut to complete the cycle and being Easter there were no staff to report this to when I was at the property.
Stayed 2 nights in Apr 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internal room SAFE; adjustable room aircon; nice bed; clean throughout; nice saltwater pool.
Stayed 1 night in Mar 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy and modern. Beds were incredibly comfortable.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Excellent stay - couldn’t fault it. Room was spacious and cozy
Stayed 1 night in Dec 2022
Response from Kyllie Hoile on 8 Jan 2023
Dear Anna,Thank you for providing feedback about your stay at Quest Townsville on Eyre. I’m thrilled that you enjoyed the experience and that you found our apartment to be spacious and cozy. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Kyllie HoileGeneral Manager

10/10 Excellent

simon, katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, spacious rooms and great location
Stayed 1 night in Nov 2022

8/10 Good

Carolyn

Stayed 2 nights in Nov 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Water from the shower ran out over the floor
Stayed 2 nights in Nov 2022

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel well located near beach & shops & CBD Nice spacious room. Should have ordered room with a view on beach side of complex. TV poor condition needs replacing
Stayed 4 nights in Oct 2022

6/10 Okay

Jason, Perth

Stayed 2 nights in Oct 2022

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff extremely helpful
Stayed 1 night in Oct 2022

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janelle on reception was most welcoming. Room was clean and decent size.
Stayed 1 night in Oct 2022

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our next holiday
A great spot to stay in Townsville with very convenient access to all the activities on the Strand.
Stayed 3 nights in Sep 2022

10/10 Excellent

Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, quiet, spacious. I would recommend this property to others.
Stayed 3 nights in Sep 2022
Response from Quest Townsville on Eyre on 17 Sept 2022
Dear Clayton,Thank you for the great 5 out of 5 rating and for your lovely comments. We're glad to hear you enjoyed your time with us and we hope to be able to welcome you back again.Warm regards,Quest Townsville on Eyre

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Room nice without being amazing, did exactly what we needed
Stayed 3 nights in Aug 2022
Response from QTOE on 1 Sept 2022
Hi Neil,We appreciate you taking the time to review your stay with us. It's great to hear you found our staff friendly and helpful. We will be sure to pass this on to them.Hopefully, we can welcome you back again in the future.Warm regards,Quest Townsville on Eyre

6/10 Okay

Graham

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Karen

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to most shops
Stayed 1 night in Aug 2022
Response from QTOE on 1 Sept 2022
Hi Daniel,We appreciate you taking the time to review your stay with us. Thanks so much for the 5 out of 5 rating.We hope to see you again.Warm regards,Quest Townsville on Eyre

10/10 Excellent

Luke

Stayed 2 nights in Aug 2022
Response from QTOE on 1 Sept 2022
Hi Luke,Thank you for the fabulous 10 out of 10 rating!!We hope to be able to welcome you back again.Warm regards,Quest Townsville on Eyre

10/10 Excellent

adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Great stay. Neat and clean and good facilities in the apartment. Very good location. Staff were super helpful, well beyond the norm. Excellent all round.
Stayed 3 nights in Jun 2022
Response from Quest Townsville on Eyre on 5 Jul 2022
Dear Adrian, Thank you for the lovely review and great score. We're pleased to hear you found your experience to be excellent all around. We hope to be able to welcome you back in the future. Warm regards, Quest Townsville on Eyre

10/10 Excellent

Kevin

Stayed 2 nights in May 2022
Response from QTOE on 12 May 2022
Thank you for great rating Kevin. Kind regards, Quest Townsville on Eyre

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from QTOE on 1 Sept 2022
Thank you for the rating Stanley.Warm regards,Quest Townsville on Eyre

6/10 Okay

Shannon

Stayed 3 nights in Dec 2021
Response from Quest Townsville on Eyre on 21 Dec 2021
Thank you for taking time to review your stay. Quest Townsville on Eyre

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, the spaciousness and cleanliness
Stayed 5 nights in Dec 2021
Response from Quest Townsville on Eyre on 21 Dec 2021
Hi Sharon, Thank you for taking the time to review your stay with us. We hope to welcome you back again in the future. Warm regards, Quest Townsville on Eyre

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Nov 2021
Response from Quest Townsville on Eyre on 3 Dec 2021
Thank you Thanh for the great score. Kind regards, Quest Townsville on Eyre

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all the shops on the strand great location
Stayed 5 nights in Nov 2021
Response from Quest Townsville on Eyre on 30 Nov 2021
Dear Patrick, Thank you for taking the time to review your stay with us. We're pleased to hear you loved our location. We hope to be able to welcome you back again. Warm regards, The team at Quest Townsville on Eyre

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not worth the price
Was not given codes for a late checkin despite requesting them mid morning. Dishwasher didn’t work, TV had terrible pixelation and premier room balcony view of the wall of the building behind is not value for money
Stayed 3 nights in Oct 2021
Response from Quest Townsville on Eyre on 13 Oct 2021
Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations on this occasion. Please accept our apologies for the issues encountered during your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Warm regards, Quest Townsville on Eyre

6/10 Okay

Annick

Travelled with family
Disliked: Amenities, property conditions & facilities
Cleanliness of the unit wasn’t the best
Stayed 1 night in Sep 2021
Response from Quest Townsville on Eyre on 6 Oct 2021
Dear Annick, Thank you for providing us with your feedback. We apologise for any shortcomings on this occasion and do hope we have the opportunity in the future to have you back at our property. Warm regards, Quest Townsville on Eyre

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it’s convenient location to the beach and Queens Park.
Stayed 1 night in Sep 2021
Response from Lou on 11 Sept 2021
Thanks Tamika for a great review. We are glad you enjoyed your stay. We look forward to see you again. Quest Townsville on Eyre

4/10 Poor

Sue

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
First and last stay
Disappointed not worth the amount paid for room. Stayed in 3 bed apartment, beds very hard not comfortable, had issues with TV and parking spaces very narrow. Shopping centre across the road and easy walk to The Strand.
Stayed 4 nights in Jul 2021
Response from Quest Townsville on Eyre on 18 Aug 2021
Dear Sue, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations on this occasion. We are dedicated to continually improving our service, so your feedback is greatly appreciated. Warm regards, Quest Townsville on Eyre

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating to all our needs
Stayed 6 nights in Jul 2021
Response from Quest Townsville on Eyre on 18 Aug 2021
Thank you for your review. We will pass your comments on to our staff. We hope to be able to welcome you back again in the future. Kind regards, Quest Townsville on Eyre

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleanliness not great. Hallway smelt bad. Carpets very dirty in room
Stayed 2 nights in Jul 2021
Response from Quest Townsville on Eyre on 18 Aug 2021
Thank you for your comments. Through the feedback of our valued guests, we can continue to improve on our standards. Warm regards, Quest Townsville on Eyre