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Reviews of Jacana Apartments

4 out of 5
Jacana Apartments
1-15 Sporting Drive, Thuringowa Central, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 295 reviews" "
Rating 8 - Good. 92 out of 295 reviews" "
Rating 6 - Okay. 11 out of 295 reviews" "
Rating 4 - Poor. 4 out of 295 reviews" "
Rating 2 - Terrible. 1 out of 295 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely outlook over the Ross River. Near main road with some traffic noise. Security is good. Rooms only serviced once per week so you need to ask at reception for additional servicing at no additional cost.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rajah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacana Apartments on 20 Mar 2024
Thank you for the review Rajah. Hope to have you stay again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay. 4 nights. Close to everything we wanted. Some reviews mentioned road noises. I only heard a emergency vehicle go pass on 2 nights, but in Kitchen. Couldn't hear any noise in main bedroom.
Stayed 4 nights in Mar 2024
Response from Jacana apartments on 20 Mar 2024
Thank you for your review Brenda and glad you enjoyed your stay. We hope to welcome you back to the property in the future.

6/10 Okay

Anupa

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Jodie

Liked: Room comfort
Excellent Location
We stayed here because we were attending a concert at the Riverstage Stadium and the accommodation was only a five minute walk away. The two bedroom apartment was very spacious with a big balcony overlooking the river. It was very clean, apart from the bathroom which was a bit grimy. There was also hair behind the door. We had an undercover parking spot opposite the door to the building, which was included in the room rate. There is a cafe a short walk away (a couple of minutes) which is operated by the apartment complex, and very reasonably priced with great coffee. We would stay here again if needing accommodation in this area. Overall, it was good value.
Stayed 2 nights in Oct 2023
Response from Jacana Apartments on 3 Nov 2023
Thanks for taking the time to leave us such a great review Jodie, we're glad you enjoyed your stay with us!

10/10 Excellent

Fiona

Liked: Cleanliness, room comfort
Fabulous location in Townsville.
Great location. We asked to move to another apartment as ours was very noisy. We were close to the hwy. The staff were fabulous and moved us to a much quieter apartment facing the river. We also asked for a late check-out which was accepted. The location is about a 5 minute walk to the Riverway lagoon. A must if you’re staying in the area. It’s free with great facilities.The library is next door with a good cafe.
View from our balcony.
Images of the pool next to the apartment block.
Stayed 6 nights in Oct 2023
Response from Reception on 25 Oct 2023
Thanks for leaving us such a great review Fiona, we hope to accommodate you again soon

10/10 Excellent

Hayley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jacana Apartments on 20 Nov 2023
Thank you for your review. We hope to welcome you back to the property in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, room comfort
I suddenly became ill. Our stay was to be over the next morning. I wasn't able to travel. We worked it out with the management to stay another day. Stayed in the apartment the whole day sleeping and watching great movies. I would definitely love to stay the next time I'm in Australia
Stayed 2 nights in May 2023
Response from Jacana Apartments on 17 May 2023
Thank you for a fantastic review. We are glad we were able to extend your stay and give you time to rest while your were unwell.We do hope to have you stay again in the future.

4/10 Poor

Jacinta

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Dirty linen- bed bugs in main bed. Suffering bites to arms and torso.
Stayed 4 nights in Apr 2023
Response from Manager on 19 Apr 2023
Jacinta We have just conducted a very thorough inspection of your apartment and there is no evidence of any bed bugs Bed bugs are easily identified as they leave a very clear trail of blood in the folds of the Mattress There is no evidence of any such blood excretions located anywhere on our mattressesWe take reports like this very seriously, however we struggle to understand why this wasn’t reported to Reception who could have addressed your concerns immediately

8/10 Good

Neil

Stayed 3 nights in Jan 2023

8/10 Good

Brieanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
These units were great to walk around riverway and shopping centre.
Response from Jacana Apartments on 20 Nov 2023
Thank you for your review. We hope to welcome you back to the property in the future.

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, amenities
Not too bad, nice location, interior just starting to wear and tear. Only gripe is the lack of daily servicing considering the price.
Stayed 3 nights in Sep 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with an amazing view of Ross River. Relaxing and enjoyable stay
Stayed 5 nights in Sep 2022
Response from Reception on 12 Sept 2022
Thank you for your wonderful review Rebecca. We are very blessed with our location here and glad you enjoyed it also.

8/10 Good

Sally

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice place to stay not too far from everything.
Stayed 2 nights in Sep 2022
Response from Reception on 12 Sept 2022
Thank you for your great review Sally. We hope to welcome you to the property again soon.

6/10 Okay

Gary

Liked: Cleanliness
Spartan but well located
Good location at Riverway, very near to my family in Condon. Although the apartment had all of the basics needed for a week's stay (e.g. kitchen and laundry items) it was nonetheless quite Spartan relative to the apartment in Brisbane CBD where I stayed in the previous week. No TV in the bedroom, sofa was not very user friendly, one small tube of body wash and one tube of shampoo for the week. Not serviced daily, no replenishments of bathroom items nor any condiments, coffee, tea etc. It was 15% more expensive than my Brisbane suite rate, and only half as comfortable.
Stayed 5 nights in Aug 2022
Response from Reception. on 6 Sept 2022
Hi Gary, we are sorry that you were unhappy with your stay, unfortunately as we are fully self contained apartments we only service the room once a week and if asked our staff will provide any essentials you require. We have taken your complaint and will aim to do better in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great, the apartment is nice, good location.
Stayed 2 nights in Aug 2022
Response from Reception. on 6 Sept 2022
Hi Michelle, We are glad you enjoyed your stay with us, we would be delighted to accommodate you again.

6/10 Okay

Sheldon

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The garage bin was full from the previous people and it stunk .
Stayed 2 nights in Aug 2022
Response from Reception. on 6 Sept 2022
Hi Sheldon, We have raised this concern with head of housekeeping and would like to apologize for this.

8/10 Good

Niki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay with our family. The two bedroom, two bathroom, full kitchen unit was very quiet and comfortable. The beds were not very comfortable - I believe there were broken springs in the mattress, however this is my only complaint. We will definitely stay here again.
Stayed 2 nights in Jun 2022
Response from Reception on 2 Aug 2022
Hi Niki, Thank you for your review. We have put your complaint onto housekeeping.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, room comfort
Perfect place for a work trip, very convenient facilities and close to a large shopping centre for supplies. My room had a great view of the Ross river. Definitely would stay again if on an extended work trip.
Stayed 18 nights in Apr 2022

8/10 Good

James

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the scenery, from the balcony looking out onto the Ross river, grounds were well maintained. Room was nice, attention to detail, a lot of dust in around hidden spaces for example the top of the fridge had a layer of dust and grime which appeared to be their for sometime. Overall a great stay.
Stayed 7 nights in Apr 2022

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Felt safe within the complex especially at night. Enjoyed the surroundings and walking trail. View from balcony was so restful and spacious. Unit was clean and inviting. Appreciated the fans and airconditioning for a very hot/humid October. Shops and eating places are close by.
Stayed 10 nights in Oct 2021

10/10 Excellent

Sherri

Travelled with family and small children
Liked: Cleanliness, amenities
Great location with welcoming and helpful staff.
Stayed 2 nights in Oct 2021

10/10 Excellent

Justine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment with beautiful views of the river, close to family friendly amenities and very secure parking
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place at great surroundings
Everything was great except one thing. There was no dish rack. I didn’t want to use a dishwasher for a small amount of plates and cups so I chose to wash up by hand and water was everywhere on the bench because I had to put washed plates straight on the bench. But we all loved the place and we will stay there again.
Stayed 2 nights in Sep 2021

10/10 Excellent

naore

Stayed 2 nights in Sep 2021

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spot by the river. Great sized apartment and well priced.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with everything
Stayed 1 night in May 2021

8/10 Good

Graham

Liked: Cleanliness
It was very good but the noise was very bad could sit outside for the noise
Stayed 3 nights in May 2021

10/10 Excellent

Anne P

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021

8/10 Good

Jenna

Travelled with family
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Close to all the shops and sports clubs we needed
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to uni, shops, walking tracks, pool
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and easy to check in. Helpful reception.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Our stay had a very mixed review, location, security, staff were all wonderful, property had everything we need and the area was wonderful for the kids with Riverway so close by, everything was key locked so we felt nice n secure with undercover parking as well. Our only complaint was that the beds were really uncomfortable and terribly old, you could feel the springs through the tops and our king bed was 2 singles joined together, as is with many hotels, but you could feel the edges in the centre as they were rock hard and made for a really bad nights sleep.
Stayed 13 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was great, staff friendly, good facilities, and had a convenient location. 5/5!
Stayed 3 nights in Mar 2021
Response from Jude on 16 Apr 2021
Thank you for your positive comments we greatly appreciate it and look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Lovely river views. Apartment was clean. Didn't like that you had to get a key to access the pool in the other Itara apartment area. There was only 1 TV in unit (we like a bedroom TV). when in bed could hear the scraping of chairs on the balcony above. Other than that our stay was nice.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Room118
Comfortable and clean. Kitchen had somethings missing.only problem was the sensor light outside the bedroom window which turned on whenever you moved around the room even with the blind down. Lit the room up enough to wake you up.
Stayed 9 nights in Dec 2020
Response from Itara-Jacana Apartments on 5 Jan 2021
Thank you so much for bringing this to our attention. I will pass this along to our Maintenance team to attend to. We hope to see you again at Itara-Jacana Apartments. Many thanks.

6/10 Okay

Mark

Liked: Cleanliness, room comfort
Far away from the action!
First of all, we booked this for a two day visit to Townsville, this place is a solid 20-25 minutes away from real Townsville, such as The Strand or the main streets. Secondly, the beautiful header picture of a glamorous looking pool, is actually the public pool in the area, it’s not the hotel facility, which is pretty deceptive for the first photo to be featured. The receptionist was pretty offhand and disinterested in accomodating my request for a quiet location, which she dismissed. In fact the bedrooms back into the busy highway and were very noisy. Other guests slamming the doors was also very loud and woke us up. The wifi was terrible, couldn’t even open a WhatsApp image. The receptionist only gave us one key which I didn’t realise until too late, that we needed a key to work the elevator or even exit the building. This is part of a huge 7 tower residential complex. The key also didn’t provide access to the small pool. This place could’ve been great, but it wasn’t.
Stayed 2 nights in Oct 2020
Response from Jacana Apartments on 7 Oct 2020
Mark We apologize that your experience didn’t meet your expectations I can assure you that there is no deception intended in relation to the pools as we all form part of the purpose built Riverway Park lands comprising Accommodation, Leisure, Recreational and Sporting facilities Throughout your stay we have no record of any issues being reported with your WiFi or a request for additional keys or pool access all of which could have been easily remedied on request It is our aim to ensure all our Guest have an enjoyable stay and we thank you for bringing your concerns to our attention

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, room comfort
All you could need in a great location.
Jacana Apartments was like a little bit of luxury, away from home. Modern apartments with great facilities and friendly staff. Super comfy beds, decent bathrooms (although no bath tub), A great location for relaxing and enjoying local entertainment, shopping, swimming and sport.
Stayed 3 nights in Sep 2020
Response from Itara & Jacana Apartments on 3 Oct 2020
Dear Rachael, Thank you for sharing your experience with us and I am glad that you enjoyed almost everything, feedback like this is what inspires us to do better each day. We hope to welcome you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Itara & Jacana Apartments on 3 Oct 2020
Thank you for staying with us. Hope to welcome you again soon.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A lovely place to stay. Central to restaurants, shops and cafes. Apartment was clean and tidy. Unfortunately the beds were so uncomfortable we barely got any sleep.
Stayed 1 night in Sep 2020
Response from Itara & Jacana on 20 Sept 2020
Thanks for your sharing your feedback from your stay. We are happy to read that you enjoyed your stay with us. Our guest' comfort is our top most priority and we are glad that we have met your expectations on cleanliness and not to mention the convenience of our location. However we are saddened that you felt differently about the beds. We would have love to rectify the problem during your stay to ensure that you leave us feeling happy and relaxed. We look forward to having you again soon.

8/10 Good

Russell

Business traveller
Liked: Cleanliness, room comfort
Internet was to slow for me to use for some work related tasks and the Foxtel kept freezing. Aside from the above, friendly staff, comfortable apartment and close to everything.
Stayed 9 nights in Jul 2020
Response from Reception on 31 Jul 2020
Thank you for your review and feedback Russell. Sorry to hear the internet and Foxtel weren't working well. Should it happen again, please let us know and we will fix this asap for you. We hope to welcome you back on another visit soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from Reception on 27 Jul 2020
Thank you for the 5/5 review! We hope to welcome you back to the property sometime soon.

10/10 Excellent

Cairnslocal, Cairns

Travelled with family
Liked: Cleanliness, amenities
Great location if you want to be away from the city but still very close to all your shopping, entertainment & food outlets. Very well set up apartments on the banks of the Ross river with beautiful views & walks, very close to the lagoon & huge open & shaded areas to relax. We would love to return & highly recommend it.
Stayed 5 nights in Jul 2020
Response from Reception on 24 Jul 2020
Thank you for your lovely review & feedback! We hope to welcome you again soon in the near future.

10/10 Excellent

VeryVery

Liked: Cleanliness, amenities
Very modern, right next to the river and grrat family friendly park especially if you have small kids. secure Carpark. I stayed in a 1 bedroom apartment and was great size bathroom and balcony. Would definitely recommend for the price.
Stayed 3 nights in Jun 2020
Response from Reception on 28 Jun 2020
Thankyou for your lovely review! We hope to welcome you on another stay soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous. You are within walking distance to a lovely big shopping centre, lots of different eating places and best of all you are right on the river. Fantastic view from your own private balcony. A very tranquil setting.
Stayed 3 nights in Mar 2020
Response from Jacana Apartments on 23 Mar 2020
Thank you for your kind review. It is simply delightful to see your recent stay exceeded your expectations. Our facilities and location really are second to none. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The apartment was a great size, with everything needed for a short stay. There was a fair bit of wear and tear on the walls and doors in the apartment we stayed in, and the beds weren't comfortable, but the rest of the apartment made up for it. Wonderful view and a great location for swimming pool, walks around the river, and Cannon Park for eating.
Stayed 2 nights in Feb 2020
Response from Reception on 6 Mar 2020
Thank you for your review and feedback. Its been a busy year with many back to back stays since the floods in February, but we have done our best to get in to deep clean and detail our rooms in between. Hope to welcome you back in the near future.

10/10 Excellent

Geetha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for short or long stay.
Stayed 10 days. Very comfortable and clean. Great location. Friendly and helpful staff.
Stayed 10 nights in Feb 2020
Response from Reception on 6 Mar 2020
Thank you for your lovely review Geetha! Looking forward to your next stay with us.

10/10 Excellent

Steve, Airlie Beach

Travelled with partner
Liked: Cleanliness, amenities
The location is awesome. Right on the river with wonderful views from your balcony.
Stayed 3 nights in Feb 2020
Response from Reception on 6 Mar 2020
Thank you for the great review and feedback Steve. We hope to welcome you back on your next visit to Townsville.