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Reviews of Residence Inn by Marriott Toulouse-Blagnac

4 out of 5
Residence Inn by Marriott Toulouse-Blagnac
11 Avenue d'Andromede, Zac Andromede, Blagnac, Occitanie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 91 reviews" "
Rating 8 - Good. 21 out of 91 reviews" "
Rating 6 - Okay. 2 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 0 out of 91 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating. Easy taxi ride from and to airport. Room was clean and roomy. Only needed to provide adapters for charging phones for other internationally plugs. Also to be able to connect our own shows/movies from our iPad would have been nice because all local television was in French.
Stayed 1 night in May 2024

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that they had an airport shuttle, and the property was close to public transit.
Stayed 1 night in Apr 2024

10/10 Excellent

Bin

Stayed 2 nights in Aug 2023

10/10 Excellent

Kamo

Travelled with partner
Liked: Amenities
Very convenient location, well equipped rooms, very friendly and helpful staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming
Stayed 1 night in Jul 2023
Response from réception on 11 Aug 2023
Bonjour madame,Je vous remercie d'avoir pris le temps de répondre au questionnaire de satisfaction.Je suis heureux de voir que vous avez été entièrement convaincue par la totalité de nos services ainsi que du personnel.Nous travaillons tous dur afin de rendre les séjours de tous nos clients aussi mémorables que possible.Je prendrai le temps de partager votre retour avec nos équipes afin de garder cette motivation de toujours faire mieux.J'espère que nous aurons le plaisir de vous accueillir à nouveau parmi nous !Bon week-end à vous.Cordialement

10/10 Excellent

martina

Liked: Staff & service, property conditions & facilities
Excellent hotel, clean and quiet. However, a bit disappointed that restaurant was closed.
Stayed 1 night in Jul 2023
Response from réception on 11 Aug 2023
Bonjour madame,Je vous remercie d'avoir pris le temps de répondre au questionnaire de satisfaction.Je suis heureux de voir que vous avez été entièrement convaincue par la totalité de nos services ainsi que du personnel.Nous travaillons tous dur afin de rendre les séjours de tous nos clients aussi mémorables que possible.Je prendrai le temps de partager votre retour avec nos équipes afin de garder cette motivation de toujours faire mieux.J'espère que nous aurons le plaisir de vous accueillir à nouveau parmi nous !Excellent week-end à vous.Cordialement

10/10 Excellent

Janice, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean! Staff was friendly , helpful professional .Breakfast was very nice with plenty of options. Defiantly would stay again
Stayed 1 night in May 2023

10/10 Excellent

claire

Highly recommend
Highly recommend. Immaculate, sound proof, comfortable bed, ecological, delicious food and great location near airport and close to railway station to Toulouse historic Place du Capitole. Staff was extremely attentive, especially William went out of his way several times to make our stay very pleasant. Will definitely return!
Stayed 2 nights in Oct 2022
Response from Reception / Night Auditor on 3 Nov 2022
Hello ,Thank you for taking the time to answer the satisfaction questionnaire.I am pleased to see that you were completely convinced by all our services and staff.We all work hard to make all our guests' stays as memorable as possible.I will take the time to share your feedback with our staff to keep us motivated to do better.I hope we will have the pleasure of welcoming you back!Have a great week.SincerelyReception

6/10 Okay

Kristie

Stayed 1 night in Sep 2022

4/10 Poor

Susannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no shuttle to the airport and this was not made clear on the website when I booked. Also, the restaurant wasn’t open and that wasn’t posted on the website when I booked either.
Stayed 1 night in Aug 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Included breakfast worth the detour.
The rooms are big and super clean. It feels new and modern. Everything was as expected. The included breakfast is worth a stay in this hotel on its own. First, there are so many options, and they all are quality ones. But the WOW factor was that they have divine homemade/handmade options. The extraordinary lady in charge of the breakfast cooks some of the items on the menu with her recipe, and not only does it make the place feel like home, but they are refreshing from the rigid standardized Marriott option.
Stayed 2 nights in Jul 2022
Response from Reception / Night Auditor on 3 Aug 2022
Good Evening, Thank you for taking the time to answer the satisfaction questionnaire. I am pleased to see that you were completely convinced by all our services and staff. We all work hard to make all our guests' stays as memorable as possible. I will take the time to share your feedback with our staff to keep us motivated to do better. I hope we will have the pleasure of welcoming you back! Have a great week. Sincerely

10/10 Excellent

Declan, Boston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Exceeded expectations. Very helpful staff
Stayed 1 night in Jul 2022
Response from Reception / Night Auditor on 3 Aug 2022
Good evening Thank you for taking the time to answer the satisfaction questionnaire. I am pleased to see that you were completely convinced by all our services and staff. We all work hard to make all our guests' stays as memorable as possible. I will take the time to share your feedback with our staff to keep us motivated to do better. I hope we will have the pleasure of welcoming you back! Have a great week. Sincerely The Reception Team

10/10 Excellent

Shahzad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is to far from central!
Stayed 2 nights in Jun 2022
Response from Reception / Night Auditor on 3 Aug 2022
Good evening Thank you for taking the time to answer the satisfaction questionnaire. I am pleased to see that you were completely convinced by all our services and staff. We all work hard to make all our guests' stays as memorable as possible. I will take the time to share your feedback with our staff to keep us motivated to do better. I hope we will have the pleasure of welcoming you back! Have a great week. Sincerely

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Globetrotter
Arrived late due to flight delay and beginning of Ukraine war. Front desk was awake and attentive. Offered some ideas upgraded us as I am titanium elite with Marriott
Stayed 12 nights in Mar 2022
Response from Raïna on 3 Aug 2022
Good evening Thank you for taking the time to answer the satisfaction questionnaire. I am pleased to see that you were completely convinced by all our services and staff. We all work hard to make all our guests' stays as memorable as possible. I will take the time to share your feedback with our staff to keep us motivated to do better. I hope we will have the pleasure of welcoming you back! Have a great week. Sincerely The Reception Team

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, room comfort
The security gate for car parking was broken 60% of the time. Particularly difficult to drive into the car park with very acute turns requiring many reversing techniques due to the extreme size of the concrete pillars. Parking bays were tight. Poor visibility on direction to the exits. Poor awareness that lift from car park was broken and hotel indicated it has been for some time. Impossible to carry large luggage up a few flights of stairs. Internet was down from Sunday morning until Wednesday, making business work extremely challenging. Staff were wonderful and loved their jobs.
Stayed 6 nights in Apr 2022

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Mickaël on 21 Jun 2021
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good for the purpose You get what you pat for
Stayed 3 nights in Sep 2020
Response from Viktor on 30 Sept 2020
Dear Customer, Thank you for your kind words, we hope to see you again soon !! Best regards, Reception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel which is only a year old. The room and its amenities were great - being able to chromecast from your device to the TV is the way forward in hotels. Staff were extremely friendly and helpful.
Stayed 1 night in Jul 2020
Response from Viktor on 25 Jul 2020
Dear Customer, Thank you for your kind words. We are doing our best for you to feel as if you were at home ! We hope to see you again very soon !! Best regards.

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nothing to say everything perfect,2nd visit on 25th July. EXCELLENT KEEP IT UP
Stayed 1 night in Jul 2020
Response from Viktor on 18 Jul 2020
Dear sir, Thank you for your kind words. See you next Week ! Best regards.

6/10 Okay

Verified traveller

Business traveller
Poor menu of food choices
Quality of food and menu choice are not very interesting nor impressing. It’s a poor selection simply
Stayed 4 nights in Mar 2020
Response from Lise - Front Office Manager on 2 Apr 2020
Dear guest, First of all, thank you for taking the time to share with us your feedback. In order to better understand your comment, could you tell me what you did not like in our menu and what could be interesting to add , what kind of products are you looking for ? Your satisfaction is our main concern so we'll do everything possible to reach your expectations. We are looking forward to welcoming you again, Have a great day, Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and very clean. Nothing really disappointing.
Stayed 3 nights in Nov 2019
Response from RIToulouse on 9 Nov 2019
Good morning Anonymous, On behalf of the entire team here at the Residence Inn by Marriott Toulouse-Blagnac, I would like to thank you for leaving us feedback on your most recent stay with us. We are most certainly glad you found our hotel to your liking, and I will for sure share your thoughts with the entire team so they may be proud of what they have done. Thank you again for your visit, and we hope to see you again soo. Best regards, The Residence Inn by Marriot Toulouse-Blagnac team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly hotel. Always come back here when working in Toulouse. Had one small problem with my room on one occasion and the issue was sorted out immediately. Could not ask for better. Ideal if stYing for long periods, with a well equipped,?self contained kitchen and local supermarket about 100 meters away.
Stayed 1 night in Jul 2019
Response from Lise - Front Office Supervisor on 25 Jul 2019
Dear Guest, It's a real pleasure to read your comment following your stay at the Residence Inn Toulouse Blagnac. Thank you very much for your feedback, We look forward to welcoming you again have a lovely day, Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to the airport but didn't hear any noise. Little pool in a sun trap outdoor eating area, very clean place, great rooms and superb service. Highly recommended
Stayed 1 night in Jul 2019
Response from Lise - Front Office Supervisor on 22 Jul 2019
Dear Guest, Thank you so much for your review and the score! It's a pleasure to read that you enjoyed your stay at the Resdidence Inn Toulouse Blagnac and we look forward to welcoming you again, Have a lovely day, Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Lise - Front Office Supervisor on 12 Jul 2019
Dear guest, First of all, thanks a lot for this amazing score ! Guest satisfaction is our main concern and your feedback make us really proud. We hope to see you soon, Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the airport and helpfulness of the staff
Stayed 1 night in May 2019
Response from Lise - Front Office Supervisor on 27 May 2019
Dear Guest, Thank you very much for sharing with us your feedback. We are glad to know that you enjoyed your stay at Residence Inn Toulouse Blagnac and we hope to see you very soon, Best regards,

10/10 Excellent

Paul, Nagoya, jo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 5 nights in Jan 2019
Response from Lise - Front Office Supervisor on 23 Jan 2019
Dear Paul, Thank you very much for your feedback, We are looking forward to welcoming you again, Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything, especially the welcoming and accommodating staff at the front desk Thank you!
Stayed 1 night in Jan 2019
Response from Lise - Front Desk Supervisor on 14 Jan 2019
Dear Guest, Thank you so much for your feedback, we do appreciate it because your satisfaction is our main concern. We are looking forward to welcoming you again, Have a nice day and Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Lise - Front Desk Supervisor on 9 Jan 2019
Thank you very much for this score, Best regards,

10/10 Excellent

alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SEBASTIEN

Stayed 1 night in May 2023

8/10 Good

Jean pierre

Stayed 1 night in Dec 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Alonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Me alojé con un bebé, pregunté si el servicio de traslado al aeropuerto, podría hacerse, v es decir si tenían sillita para bebés, no me supieron contestar, porque no estaba el gerente en fin de semana. La cuna del bebé, un poco escaso el colchón, un adulto no dormiría en esas condiciones. Y una de las ventanas de la habitación no cerraba correctamente, por lo que no había climatización y tampoco había personal de mantenimiento, por ser fin de semana. Por lo demás bien.
Stayed 2 nights in Sep 2022
Response from Recepción on 23 Nov 2022
Buenos días,¡Gracias por tomarse el tiempo para responder a nuestro cuestionario de satisfacción!Me complace ver que en general estaba satisfecho con su estancia con nosotros.Trabajamos duro para garantizar que la estancia de todos nuestros huéspedes cumpla con el 100% de sus expectativas.Esta vez poco faltaba para que el momento pasado en nuestro hotel fuera perfecto. No dude durante sus próximas estancias en ponerse en contacto con nosotros aguas arriba con el fin de planificar el equipo necesario para su instalación.Estaré encantado de poder intercambiar con ustedes sobre lo que faltaba para tener su total satisfacción.Pase una gran semana y espere verlo de nuevo en el Residence Inn by Marriott Toulouse-Blagnac Airport.AtentamenteMélissaNight AuditorResidence Inn by MarriottToulouse Blagnac, Aeropuerto

10/10 Excellent

Braus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Raïna on 3 Aug 2022
Good evening Thank you for taking the time to answer the satisfaction questionnaire. I am pleased to see that you were completely convinced by all our services and staff. We all work hard to make all our guests' stays as memorable as possible. I will take the time to share your feedback with our staff to keep us motivated to do better. I hope we will have the pleasure of welcoming you back! Have a great week. Sincerely The Reception Team

10/10 Excellent

Magali

Stayed 1 night in Feb 2022
Response from Sophie on 14 Feb 2022
Je vous remercie d'avoir pris le temps de répondre au questionnaire de satisfaction. Je suis heureuse de voir que vous avez été entièrement convaincue par la totalité de nos services ainsi que du personnel. Nous travaillons tous dur afin de rendre les séjours de tous nos clients aussi mémorables que possible. Je prendrai le temps de partager votre retour avec nos équipes afin de garder cette motivation de toujours faire mieux. J'espère que nous aurons le plaisir de vous accueillir à nouveau parmi nous ! Bonne semaine à vous.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Reception / Night Auditor on 15 Jan 2022
Dear guest, On behalf of the entire hotel team, I would like to thank you for telling us how much you enjoyed being with friendly colleagues in a good atmosphere at our hotel. It is always encouraging to hear positive comments, especially when they come from those who matter most - you! Your evaluation have been shared with all departments to celebrate the great experiences we have provided to our customers. Once again, thank you for taking the time to share your feedback with us. We would like to take this opportunity to wish you once again; a very HAPPY NEW YEAR 2022. We look forward to welcoming you back soon. Sincerely, Night Auditor

10/10 Excellent

MARC

Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Night Auditor on 1 Dec 2021
Cher Client/cliente, Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier d'avoir parlé de votre expérience parmi nous. Il est toujours encourageant d'entendre des commentaires positifs, surtout lorsqu'ils proviennent de ceux qui comptent le plus - vous ! Votre avis sera partagé avec toutes les équipes afin de célébrer les excellentes expériences que nous avons offertes à nos clients. Encore une fois, je vous remercie d'avoir pris le temps de nous faire part de vos avis. Nous espérons vous accueillir à nouveau bientôt. Bien Cordialement Night Auditor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at this place.
Excellent stay at this place. New hotel with good and comfortable facillities. Staff is welcoming, friendly and professional. Very convenient shuttle to and from the airport and other locations. I can only but recommend this place.
Stayed 3 nights in Nov 2021
Response from Nicolas on 22 Nov 2021
Dear guest, We would like to thank you for your kind words. We work alot in order to deliver for each and anyone of our guest the same experience as you. We hope we will see you again at Residence Inn by Marriott Toulouse-Blagnac Airport ! Have a wonderful day ! Best Regards Reception Team

10/10 Excellent

Fabio

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Camere dotate di cucina
Stayed 9 nights in Sep 2021
Response from Réception on 20 Oct 2021
thank you for your comment

10/10 Excellent

renaud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TIP TOP
Tres sympatique tres bonne qualité de service Marriott Quoi...
Stayed 1 night in Aug 2021
Response from Nicolas on 4 Sept 2021
Bonjour Renaud, Merci d'avoir pris le temps de laisser votre avis sur notre hôtel ! Nous sommes heureux de savoir que vous avez été satisfait de votre séjour parmi nous et ferrons en sorte que le prochain soit aussi bien sinon mieux ! Belle journée à vous ! Cordialement Nicolas Gay - Chef de Réception

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Nicolas Gay - Front Office Manager on 23 Aug 2021
Bonjour Louise, Nous sommes ravis de voir que vous avez été pleinement satisfaite de votre séjour parmi nous ! Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement. Belle journée à vous ! Cordialement

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expédia devrait préciser que le parking est payant
Stayed 3 nights in Aug 2021
Response from Nicolas Gay - Front Office Manager on 23 Aug 2021
Cher Anonymous, Nous sommes ravis de voir que vous avez été pleinement satisfait de votre séjour parmi nous ! Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement. Belle journée à vous ! Cordialement

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel, très propre, les chambres sont très agréables et bien équipées. Le personnel est très attentif aux moindres besoins, accueil chaleureux et service attentionné, une adresse à retenir !!!!
Stayed 1 night in Jul 2021
Response from Reception on 2 Aug 2021
Bonsoir, Toute l'équipe du Residence Inn Toulouse Blagnac Airport vous remercie pour votre commentaire, nous espérons vous revoir bientôt dans notre établissement. Cordialement,

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel appart' situé dans un nouveau quartier. Bon accueil Petit déjeuner buffet de bonne qualité. Parking souterrain en supplément à 15€.
Stayed 1 night in Jun 2021
Response from Reception Residence Inn on 18 Jun 2021
Merci d'avoir séjourné dans notre établissement, nous espérons vous revoir bientôt parmi nous!

10/10 Excellent

Moad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Stayed 4 nights in Jun 2021

10/10 Excellent

Abdellaoui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait comme d’habitude!
Stayed 2 nights in May 2021
Response from Viktor on 29 May 2021
Merci monsieur Abdellaoui pour ce commentaire ! Nous espérons vous revoir très prochainement chez nous ! Cordialement,

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Viktor on 15 Apr 2021
Merci monsieur Llobel pour votre note ! Au plaisir de vous accueillir lors de votre prochain séjour. Cordialement, Viktor