Meeting facility

Reviews of Garden City Motor Inn

3.5 out of 5
Garden City Motor Inn
718 Ruthven Street, South Toowoomba, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 329 reviews" "
Rating 8 - Good. 141 out of 329 reviews" "
Rating 6 - Okay. 29 out of 329 reviews" "
Rating 4 - Poor. 8 out of 329 reviews" "
Rating 2 - Terrible. 2 out of 329 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Power points at bed head were actually below and behind the mattress so difficult to access when you needed to use a CPAP machine. On the positive side staff were very friendly and our booking had been handled very efficiently. The shower was excellent for water temperature and control. Priced appropriately given the property is showing its age and could do with a refurbishment
Stayed 1 night in May 2024
Response from Lynne - Manager on 12 May 2024
Hi Brian. Sorry the powerpoints were such a problem. Unfortunately that is something I cannot fix and they are easy to access once you know they are there. The property is an older motel but so are a lot of the motels in Toowoomba. It is however clean and comfortable and I have only owned it for a month so refurbishing will be done but not straight away obviously.Thanks for your review. Take care.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 1 night in May 2024
Response from Lynne - Manager on 12 May 2024
Hi Robert. Thanks for your kind review. I'm pleased to see you were happy with everything. Was a pleasure having you stay with us and we look forward to seeing you again some time in the future. Take care.

8/10 Good

Bruce

Travelled with family
Liked: Staff & service, property conditions & facilities
Bathroom old and needs better ventilation and renovating. It was always damp and sticky. Second room of the 2 family room had no air conditioning. Beds comfortable. Good furnishings eg table and chairs.
Stayed 4 nights in Apr 2024
Response from Lynne - Manager on 10 Apr 2024
Thanks for your review Bruce. Have a lovely day.

6/10 Okay

Pona

Staff were great!
Stayed 1 night in Mar 2024
Response from Lynne on 6 Apr 2024
Thanks Pona. We hope to see you again some time in the future. Take care

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
The lady on reception was friendly, for an overnight stay this motel was clean and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Lynne on 6 Apr 2024
Thanks Nicole for your lovely review. Was a pleasure having you stay with us. I'm pleased to hear you found the room clean and comfortable. Take care.

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities
Satisfactory for a one night stay
Stayed 1 night in Feb 2024
Response from Lynne - Manager on 27 Feb 2024
Hi Judith. Thank you for your review. I'm pleased to hear you found us satisfactory although we are good for more than one night I assure you. Lynne - Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This motel was located very close to excellent dining/eatery venues
Stayed 1 night in Feb 2024
Response from Lynne - Manager on 27 Feb 2024
Hi Deborah. Thank you so much for your kind review. We look forward to maybe seeing you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Paul

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Lynne - Manager on 5 Feb 2024
Hi Paul. Thanks for your review. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care. Lynne - Manager

8/10 Good

Mick

Liked: Amenities
Undercover parking. No breakfast plates.
Stayed 2 nights in Dec 2023
Response from Lynne - Manager on 11 Dec 2023
Hi Mick. Thanks for your review. Every room has plates, bowls, cups, glasses and all the cutlery you need in the cupboards.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Well run
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 2 nights in Oct 2023
Response from Lynne - Manager on 13 Oct 2023
Hi Michael. Thanks for your review. Was a pleasure having you stay and we hope to see you again some time in the future. Take care.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lynne - Manager on 9 Oct 2023
Hi Damien. Thank you for your kind review. Was a pleasure having you stay with us and we look forward to seeing you again in the future maybe. Take care.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Lynne - Manager on 16 Oct 2023
Hi Chris. Thanks for your review. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care.

10/10 Excellent

katherine

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, a little outdated but was clean.
Stayed 1 night in Sep 2023
Response from Lynne - Manager on 24 Sept 2023
Hi Katherine. Thank you for your kind review. I'm pleased to hear you found your room clean and you had a good stay. I know our motel is an older motel but as long as it is clean and comfortable. Was a pleasure having you and we hope to see you again some time. Take care.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff. Willing to help and go above and beyond
Stayed 2 nights in Sep 2023
Response from Lynne - Manager on 24 Sept 2023
Hi Mark. Thank you so much for your kind words. Was our pleasure to make your stay comfortable. We hope to see you again some time. Take care.

8/10 Good

Adele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with provided a clean room with plenty of space for the night. Parking was easy. Which is essential when you have a big car for a big family.
Stayed 1 night in Sep 2023
Response from Lynne - Manager on 24 Sept 2023
Hi Adele. I'm pleased to hear you had a clean, comfy stay with us and had plenty of space. We hope to see you again some time in the future. Take care.

10/10 Excellent

Sathya Narayanan

Travelled with family
Good location
Stayed 1 night in Sep 2023
Response from Lynne - Manager on 18 Sept 2023
Hi Sathya. Thank you for your kind review score. Was a pleasure having you stay with us and we look forward to maybe seeing you again some time in the future. Take care.

10/10 Excellent

Robert and Patricia

Travelled with partner
Liked: Staff & service
I understand that this is an older motel, so saying that some of the furnishings need replacing. I found the bathroom floor and shower needed a thorough clean. The staff were very friendly and breakfast was enjoyable
Stayed 1 night in Sep 2023
Response from Lynne - Manager on 18 Sept 2023
Hi Robert & Patricia. Thank you for your kind review score. We are aware this an older motel but that does not mean furnishings need replacing. So many older buildings are refurbished and lose their character. As long as it is clean and comfortable it should not matter that it is older.The shower and bathroom floors are cleaned daily by my housekeepers with a product recommended by a tile doctor. Toowoomba has very harsh water and it stains everything so it does not need a thorough clean as it gets it constantly. I'm pleased to hear you enjoyed your breakfast. Was a pleasure having you stay with us. Take care.

10/10 Excellent

Ken

Stayed 1 night in Aug 2023
Response from Lynne - Manager on 12 Sept 2023
Hi Ken. Thanks for your kind review. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation, great place to stay.
Stayed 1 night in Aug 2023
Response from Lynne - Manager on 7 Aug 2023
Hi Brad. Thank you so much for your kind review. I'm pleased to hear you had a great stay. Was a pleasure having you stay with us and we look forward to seeing you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room - a really nice stay.
Stayed 2 nights in Jul 2023
Response from Lynne - Manager on 3 Aug 2023
Hi Stephen. Thank you so much for your kind review. I'm pleased to hear you had a really nice stay with us and were happy with your room and service. Was a pleasure having you and we hope to see you again some time in the future. Take care.

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023
Response from Lynne - Manager on 3 Aug 2023
Hi Catherine. Thank you for your kind review. Was truly a pleasure having you stay with us and we hope to see you again some time in the future. Take care.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Lynne - Manager on 23 Jul 2023
Hi Michael. Thanks so much for your kind review. Was a pleasure having you stay with us and we look forward to your next visit. Take care.

8/10 Good

Amanda

Business traveller
The beds were very comfortable. Staff very accommodating Will stay again when next in Toowoomba 😀
Stayed 1 night in Jun 2023
Response from Lynne - Manager on 3 Jul 2023
Hi Amanda. Thanks for your kind review. We look forward to seeing you again some time in the future. Take care.

10/10 Excellent

Lytasha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience thankyou
Stayed 1 night in Jun 2023
Response from Lynne - Manager on 3 Jul 2023
Hi Lytasha. I'm pleased to hear you had a great stay with us. Was a pleasure having you and we hope to see you again some time in the future. Thanks.

10/10 Excellent

Virginia

Stayed 1 night in May 2023
Response from Lynne - Manager on 12 Jun 2023
Hi Virginia. Thank you for your review. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Joshua

Perfect
Stayed 1 night in May 2023
Response from Lynne - Manager on 14 May 2023
Thanks so much for your kind review Joshua. Was a pleasure having you stay with us and we look forward to seeing you again some time in the future. Take care. Lynne - Manager

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service
The property was clean and tidy. The staff were helpful. Just a little out dated.
Stayed 1 night in May 2023
Response from Lynne - Manager on 14 May 2023
Hi Robyn. Thanks for your review. Our property is a little older but it is clean, tidy and comfortable and that is what matters most, not the age of the property. Was a pleasure having you stay with us and we hope to see you again some time in the future. Lynne - Manager

10/10 Excellent

Mr and Mrs Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was impress with our stay, would recommend to family & friends. Staff was very polite & helpful many thanks for a wonderful holiday.
Stayed 4 nights in Feb 2023
Response from Lynne - Manager on 30 Apr 2023
Thank you so much for such a kind review. I'm happy to hear you had a great holiday!! Was truly a pleasure having you both stay with us and I look forward to seeing you again some time in the future. Take care.

4/10 Poor

Terry

Liked: Staff & service, amenities
Stayed 1 night in Apr 2023
Response from Lynne - Manager on 14 May 2023
Thanks for your review Terry. Take care. Lynne - Manager

8/10 Good

Leanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Apr 2023
Response from Lynne - Manager on 13 Apr 2023
Hi Leanne. Thanks for your kind review. Always a pleasure to host such nice guests like yourself. We hope to see you again some time. Take care. Lynne - Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Room had everything we needed and more. Included microwave and toaster and fresh milk.
Stayed 1 night in Apr 2023
Response from Lynne - Manager on 9 Apr 2023
Thank you for your kind review Melissa. I'm pleased to hear you had a comfortable stay with us. Was a pleasure having you and we hope to see you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Michelle

Stayed 1 night in Mar 2023
Response from Lynne - Manager on 24 Mar 2023
Hi Michelle. Thank you for your kind review. Was a pleasure having you stay with us and we look forward to seeing you again some time in the future should you find yourself in our beautiful city. Lynne - Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Staff as always was friendly and helpful. Local precinct safe.
Stayed 3 nights in Mar 2023
Response from Lynne - Manager on 20 Mar 2023
Hi Bruce. As always it was a pleasure to have yourself and your family staying with us. We look forward to seeing you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Was fresh and clean. Air con worked well
Stayed 1 night in Mar 2023
Response from Lynne - Manager on 20 Mar 2023
Hi Kathryn. Thank you for your kind review. I'm pleased to hear everything was fresh and clean and your air con worked well. Especially with the hot days we had last week. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care. Lynne - Manager

8/10 Good

Monti

Liked: Staff & service
Very friendly staff on check in. Offered fresh milk if desired. Sadly first towel picked up in room was dirty and the sheets had molt stains.
Stayed 1 night in Mar 2023
Response from Lynne - Manager on 19 Mar 2023
Hi Monti. Thanks for your review. I'm sorry to hear about the linen in your room and thank you for letting me know. Our linen is supplied by a linen company that launders them. I will be speaking to them about that and also my cleaners for not noticing that on the sheets. It was a pleasure to have you stay with us and we hope to see you again some time in the future. Lynne - Manager

10/10 Excellent

Fayez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2023
Response from Lynne - Manager on 14 Mar 2023
Thank you so much for your kind review Fayez. Was a pleasure having you stay with us and we hope to see you again some time in the future. Take care. Lynne - Manager

10/10 Excellent

Lucas

Stayed 1 night in Mar 2023
Response from Lynne - Manager on 13 Mar 2023
Hi Lucas. Thanks for your kind review. I'm pleased to hear you enjoyed your stay with us and hope to see you again some time in the future. Was a pleasure having you stay with us. Take care.

10/10 Excellent

Roy

Stayed 1 night in Mar 2023
Response from Lynne - Manager on 27 Mar 2023
Hi Roy. Thank you so much for your kind review. Was a pleasure having you stay with us and we look to the possibility of seeing you again some time in the future. Take care. Lynne - Manager

2/10 Terrible

Sheona

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Lynne - Manager on 13 Mar 2023
Thanks for your review.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convinent to everything as a family we needed. Manager also pleasant and helpful each time weve stayed. Will stay again
Response from Lynne - Manager on 6 Jan 2023
Hi Shannon. Thanks for your kind review. I'm pleased to hear you were happy with your stay and look forward to seeing you again next time. Take care and happy new year!

8/10 Good

Sue

8/10 Good

Adrianus

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful with any issues The property was clean and quiet and very relaxing We have stayed here at this motel many times and we will again.
Stayed 2 nights in Oct 2022
Response from Lynne - Manager on 25 Oct 2022
Thanks so much Chris. Always a pleasure having yourself and your lovely wife stay with us and we look forward to seeing you again some time in the future. Take care :-) Lynne - Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodation. Friendly helpful service.
Stayed 4 nights in Sep 2022
Response from Lynne - Manager on 29 Sept 2022
Thanks for your kind review. Look forward to seeing you again some time. Lynne - Manager

4/10 Poor

Mick

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was just ok. It was a bed for the night, but I wouldn't recommend it for anything more than that. The beds were made up, but far from comfortable. Very thin walls, noisy all night The cleaners have NO idea about customer service. Wandering around yelling to each other, smoking outside rooms and as I found out when I left, not doing a great job under the beds. The place hasn't been renovated since at least the 70s and requires more than a lick of paint. No exhaust in the bathroom. Noisy aircon with no remote. Like I said, it was a roof and a bed, for a last minute stay I highly recommend looking elsewhere
Stayed 2 nights in Sep 2022
Response from Lynne - Manager on 26 Sept 2022
It is a motor inn and not a resort so it is meant to be a room and a bed for the night. What else did you expect? Strange you say our beds are not comfortable when lots of guests have commented on how comfortable they are. Each to their own though.Firstly I'd like to say that you had a family room and they are 2 of our older rooms so you wouldn't know what the other rooms look like to comment on when the place was last renovated. Yes we are an older motel but pride ourselves on being a clean, comfortable and friendly motel. My cleaners DO NOT smoke outside of rooms and never have, they have a corner more than 4 metres away from the rooms where they are entitled to have a cigarette whether you are a smoker or not.Perhaps anything you found under the bed was yours as that room was left in a pig sty and took my cleaner forever to get it back to clean after you left plus the plastic door shelf on the new fridge in that room was snapped in half. Lucky I didn't charge for the damage. I highly recommend you look elsewhere next time too as you suggested. Lynne - Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and inviting. Made our stay most relaxing and enjoyable. The manager was a lovely lady and very efficient.
Stayed 5 nights in Aug 2022
Response from Lynne - Manager on 4 Sept 2022
Thanks so much for your ever so kind review Bruce. Truly was a pleasure having you stay with us and we look forward to seeing you again some time. Take care.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable.
Stayed 1 night in Aug 2022
Response from Lynne - Manager on 2 Sept 2022
Hi Christine. Thanks for the kind review. I'm pleased to hear you had a clean comfortable stay with us and we hope to see you again some time in the future. Take care.