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Reviews of Tombstone Grand Hotel, a Baymont by Wyndham

2.5 out of 5
Tombstone Grand Hotel, a Baymont by Wyndham
580 W. Randolph Way, Tombstone, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1117 reviews" "
Rating 8 - Good. 337 out of 1117 reviews" "
Rating 6 - Okay. 152 out of 1117 reviews" "
Rating 4 - Poor. 94 out of 1117 reviews" "
Rating 2 - Terrible. 70 out of 1117 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to see
Stayed 1 night in May 2024

4/10 Poor

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the room, it was clear they sprayed Lysol air spray to make the room appear clean, making it hard to breath then there was a dead cockroach on the bathroom floor, hair (you know) on the toilet seat with the toilet seat wet like it was sprayed with something, female hair on the bathroom floor (didn’t belong to anyone with me), a random black sock on the side of the desk, and the comforter was rough and scratchy. Very disappointed and will not return or recommend anyone to go there.
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you for taking the time to give us a review. We appreciate your business and feedback is very important to us. I sincerely apologize for not meeting your expectations during your stay. We are taking measures to insure this doesn't continue to happen.

2/10 Terrible

Tom

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Took 15-20 mins to check in at desk. Mgr didn’t know her passwords to computers. 1st Room smelt like weed, and dirty, unsecure front door when we finally received room keys. Spoke to Mgr. Moved to second room, found blood, feces, and other on and in beds DIRTY room. Urine in bathroom, I cleaned and fowl. We packed up and left the hotel Drove 65 miles to a clean and safe location. New Owner has employee issues for sure Never ever would I stay or recommend to anyone. The Mgr Couldn’t even refund the stay properly. She was having a bad day, our anniversary trip was destroyed due to this experience with this Hotel Sad
Stayed 1 night in May 2024
Response from Management on 23 May 2024
Thank you for taking the time to give us a review. We are very concerned about the claims made in your review. We are looking into each and every one. We will be talking to the staff and doing our best to make sure these issues are remedied. We send our deepest apologies. Again, thank you for bringing these things to the attention of management. Without knowing there are issues we cannot improve our hotel.

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was on the outskirts of town and easy to find. Liked the parking. Breakfast was nice but the coffee had grounds in it.
Stayed 1 night in May 2024

8/10 Good

Vikki, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, nice rooms. The front desk recommended the Longhorn for dinner. Excellent food, large portions. The only negative was the temperature of the shower was no constant. It would bounce around from cold to hot.
Stayed 1 night in May 2024

8/10 Good

Laurie

Travelled with group
Liked: Amenities
This was a good choice for the area. Quiet, semi-private…. no thoroughfare for odd traffic. I felt the cleanliness wasn’t up to par for the initial impression. Debris under edges of bed, a rogue hair (not ours) on the shower wall, mildew spots on bathroom ceiling and no bathroom fan. The bedspreads seemed well used, maybe time to replace? I’m not super squeamish but come on…! I also am VERY familiar with being a hotel room cleaner. That was my first paycheck job at 14 and for several years after. I know it can be gross. Your grounds are beautiful, the pool and hot tub were nice. The provided breakfast was typical but good. The morning staff was a bit grumpy, and did give me more towels, but I was sternly told no coffee yet! Ok no worries RELAX deliver that with a smile and it helps. I would give your place another chance but please review with your staff. I’m a regular down to earth person and understand the difficulty. I also want to feel satisfied about paying over 100.00 for a room. One last thing, I know the tipping world is on its head, so a blatant handwritten request for tip and envelope for tip on a room that was not up to snuff obviously remained empty. I like to tip it feels nice all around, but I will not be coerced and guilted when a tip is not appropriate.
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family
Beat up envelope with handwritten note from housekeeper demanding a tip was a bit much...
Stayed 1 night in May 2024
Response from Libra Taylor Gill Front Office Manager on 12 May 2024
Thank you for the positive review, Robert. We are always looking for ways to improve guest satisfaction, so we take your comment under advisement. We hope to have the opportunity to serve you again the next time you visit Tombstone, the town too tough to die.

10/10 Excellent

Erica, Vail

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing I didnt like was not being able to enjoy the pool longer
Stayed 2 nights in Apr 2024
Response from Libra Taylor Gill Front Office Manager on 12 May 2024
Thank you, Erica, for the positive feedback. We hope you will come again soon!

10/10 Excellent

kenneth, lansing

Travelled with partner
Liked: Amenities
Excellent
Stayed 1 night in May 2024
Response from Libra Taylor Gill Front Office Manager on 12 May 2024
Kenneth, thank you for the great review. We certainly hope you will come again and stay at Tombstone Grand Hotel, a Baymont by Wyndham.

6/10 Okay

Laurie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioner worked good. Beds uncomfortable. We stayed 3 nights they didn't clean our room. We asked if they could clean empty garbage put toilet paper towels etc. we told them they didn't have to make the beds. They didn't do anything. We had to ask for towels daily. I'm glad I brought toilet paper with me.
Stayed 3 nights in May 2024
Response from Libra Taylor Gill Front Office Manager on 12 May 2024
Thank you, Laurie, for this feedback. Please allow me to apologize for the hotel's shortcomings. We always strive for positive guest experiences, so we will use this information to improve in these areas. Thank you for choosing us when you are visiting Tombstone.

10/10 Excellent

Patricia

Travelled with partner
Beauty in the desert 🌵
Stayed 2 nights in May 2024
Response from Libra Taylor Gill Front Office Manager on 12 May 2024
Dear Patricia; It is lovely here in Tombstone. I'm glad you had a chance to experience it!

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth stay at tombstone Grand hotel. The staff is wonderful they do an excellent job. The rooms need some repairs.
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Jim, Thank you for your feedback, we are always happy to see returning visitors. I hope you come back to visit again soon

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terri is fantastic! She is very friendly and accommodating- given us recommendations and tips going around the Tombstone historical park.
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Christine, I am so happy that Terri made your trip more enjoyable and hopefully you will come back to visit again soon

10/10 Excellent

Casandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfortable bed. Friendly staff.
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Cassandra, I am glad that you enjoyed your stay with us and hope you will come back to visit soon

2/10 Terrible

Justin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Lady at front desk at night extremely rude
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Justin, We appreciate your feedback and deeply apologize for any negativity you experienced during your stay with us here at the Grand. Thank you for staying with us and we hope you visit again

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Tamra, Thank your for your feedback, I am glad to hear that you enjoyed your say with us here at the grand and hope you will visit again

8/10 Good

S. Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to town. Super friendly staff
Stayed 1 night in Apr 2024
Response from Savannah Front Desk on 9 May 2024
Dear Guest, I am happy to hear that you enjoyed your stay with us and hope yuu come back to visit us again

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Quiet. However, the Housekeeper left a hand written note on an envelope in our room asking for a tip. Very unprofessional especially when the inside of the fridge was dirty.
Stayed 1 night in May 2024
Response from Savannah Front Desk on 9 May 2024
Dear Tina, We apologize for any inconvenience you experienced during your stay and hope that you will come back and visit us again

6/10 Okay

Suzanne, Hinckley

Stayed 2 nights in Apr 2024

4/10 Poor

amanda

Travelled with partner
Disliked: Staff & service, amenities
Check in was standard and fairly easy. The front desk person was entirely over worked and needs more help. The room was average and what we expected for the rate. The mattresses were incredbily uncomfortable which lead to a lot of tossing and turning and not much rest. It also lead to the fitted sheet popping off exposing blood (not ours) on one of the corners of the sheet. Not sure if it was just permanently stained or just never really turned over. There were also dried boogers found on the wall. We called down and asked for additional pillows and were told they had none to give because they were completely booked for the night. Overall, we got what we paid for, but we will not stay here again or recommend it. The property was recently sold to wyndham so hopefully that results in some staffing and house keeping changes.
Stayed 2 nights in Apr 2024
Response from Savannah Front Desk on 14 May 2024
Dear Amanda, We appreciate your feedback. I apologize that your experience at our hotel was not the best. We are working on many upgrades in the hotel right now and can reassure that these issues are getting fixed. I hope you decide to come back and visit us again.

8/10 Good

Cindy

Travelled with family
Liked: Staff & service
Be sure you check the window (if on first floor). We found ours was unlocked and open a bit.
Stayed 2 nights in Apr 2024
Response from Savannah Front Desk on 14 May 2024
Dear Cindy, Thank you for your feedback, I apologize that you had experienced that during your stay. We have taken the proper actions to ensure this issue does not repeat. We hope that you will come back and visit us in the future

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool area and breakfast. Even had 5 deer visit us at the window at breakfast. Very close to town for all the things to do, or to get a bite to eat.
Stayed 1 night in Apr 2024
Response from Savannah Assistant General Manager on 25 Apr 2024
Dear John, we are so glad that you enjoyed your stay with us, we will share this positive feedback with our staff. Thank you for staying with us

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the breakfast was good and the rooms clean. The location was perfect. We could have stayed longer.
Stayed 2 nights in Apr 2024
Response from Savannah Assistant General Manager on 25 Apr 2024
Dear Bruce, we are glad that you enjoyed your stay with us we will share your positive experience with out staff. please stay with us again :)

10/10 Excellent

William E, Tucson

Liked: Amenities
I liked how comfortable the beds are, the ease of the temperature controls, the friendly helpfulness of the front desk clerk (she especially made sure to let us know our room key catds would be nullified by being too closr to active cell phones), the quality of the coffee, shsmpoo, and soap--all quite good.
Stayed 1 night in Apr 2024
Response from Savannah Assistant General Manager on 25 Apr 2024
Dear William, i am pleased to hear that you enjoyed your stay at our hotel. We will share your positive feedback with out staff, we hope you stay with us again

6/10 Okay

Sandra

Travelled with partner
Liked: Staff & service
The bedding was out of date. The Continental breakfast sucked no eggs no sausage, bacon potatoes nothing wasn’t happy about that
Stayed 1 night in Apr 2024
Response from Savannah Front Desk on 14 May 2024
Dear Guest, We appreciate your feedback and can ensure you that we are updating our bedding and our breakfast will soon include Eggs and sausage :) I hope that you will come back and visit us again

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service
Good stay, close to town. Wildlife on the property was pretty cool.
Stayed 3 nights in Apr 2024
Response from Savannah Front Desk on 14 May 2024
Dear Danny, We appreciate your feedback. I am glad that you enjoyed your stay with us here at The Grand and hope that you will come back to visit us again.

10/10 Excellent

Shawn

Stayed 2 nights in Apr 2024
Response from Savannah Front Desk on 9 May 2024
Dear Guest, thank you for your feedback, I am glad that you enjoyed your stay with us here at the Grand. Please come back and visit us again

10/10 Excellent

Davelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but it is kept up fairly well. It is clean, the staff is friendly and helpful. While this is not a luxurious place, the location (close to historic Tombstone), the cleanliness and kindness and price makes it worthwhile. Be aware there is no elevator, so if you can't do stairs, be sure to reserve a 1st floor room. Breakfast, while limited, was sufficient. Think European breakfast. The only hot item was instant oatmeal, waffles and whatever you toasted in the toasters. They had bread, bagels and english muffins. A few cereal choices, oranges, apples. The pool looked a bit green, but still inviting. The spa was well attended. The price was good - I'd stay here again if I were to ever visit Tombstone again.
Stayed 1 night in Apr 2024
Response from Savannah Front Desk on 14 May 2024
Dear Davelle, We appreciate our feedback and I am glad to hear that you enjoyed your stay with us here at the Grand Hotel, we hope you come back and visit again in the future

6/10 Okay

William

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was near the Tombstone city attractions and shopping. Good place to stay with the family for a visit to Tombstone. No elevator for access to 2nd floor rooms and the facilities could use some upgrades. Continental breakfast was standard and similar to other chain hotels. Night staff was less than pleasant at times and their security training was poor for room access.
Stayed 3 nights in Apr 2024
Response from Savannah Front Office Manager on 17 Apr 2024
Dear William, Thank you fir your feedback, I will share your review with the hotel team, we will strive to improve on those areas for the future. Please come back and visit us again.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location, beautiful scenery.
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 17 Apr 2024
Dear James, Thank you fir your feedback, I will share your review with the hotel team, they will be pleased to know that you enjoyed your stay. Please come back and visit us again.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Savannah Front Office Manager on 17 Apr 2024
Dear Rachel, Thank you fir your feedback, I will share your review with the hotel team, please stay with us again.

6/10 Okay

GleeAnn

Travelled with partner
They had no elevator and needed accessible had a second floor room and had to climb stairs which was very difficult. Asked for a first floor room and they could not accommodate us. Hotel is old and had not been updated. Staff at check in seemed confused and distracted.
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback, we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

2/10 Terrible

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
No exhaust fan in bathroom,cheap sheets,only 1/2 roll of toilet paper for 2 days, had to ask for more. Room not ready till after 4.
Stayed 2 nights in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

2/10 Terrible

Trey

Travelled with family and small children
Disliked: Staff & service
I booked 2 rooms via Expedia and paid in full at the time of booking. 3 weeks later when we arrived, they took a card to have on file, which is normal, but then charged me for both rooms again. Calls to them and even Expedia's help could not get a resolution. Nice hotel for the area though, just book and pay at the time as they may try to stiff you as they did me.
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback, we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly, well maintained, just wish there was an elevator.
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not helpful!
Stayed 2 nights in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The deciding factor for choosing this hotel was it has a pool and hot tub but they were not open for use during our stay. I’ve read this same comment from other guests prior to our stay so it must be a common occurrence.
Stayed 3 nights in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Savannah Front Desk on 9 May 2024
Dear Amanda, thank you for your feedback, I am glad to hear that you enjoyed your stay with us, and hope that you will come back soon to visit

10/10 Excellent

Sharon, M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, quiet and beautiful place to stay
Stayed 2 nights in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

6/10 Okay

ERIKA

Stayed 1 night in Apr 2024
Response from Savannah Front Desk on 9 May 2024
Dear Guest, thank you for your feedback, I am glad that you enjoyed your stay with us here at the Grand. Please come back and visit us again

8/10 Good

Carla

Stayed 1 night in Apr 2024
Response from Savannah Assistant General Manager on 25 Apr 2024
Dear Carla we are glad that you enjoyed your stay with us we will share your positive review with our staff

4/10 Poor

Jessica, Daleville

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I was charged twice for the room was told I would be reimbursed and I was not. No elevator. They were also under construction which is great but we didn’t know that prior to and a courtesy call would have been nice.
Stayed 4 nights in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Clean and comfortable accommodations Great location to town
Stayed 1 night in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

4/10 Poor

Deanna

Travelled with family
Disliked: Staff & service
We were only group waiting to check in - front desk staff not terribly friendly and was frustrated by a system changeover. All our info entered by expedia was wrong. Check in took nearly an hour. Bed had crappy mattress, tv was almost impossible to figure out how to work. Wasnt great...
Stayed 1 night in Apr 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

4/10 Poor

Enrique

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Mattress was horrible, had a dip and springs constantly popping throughout the night. I was also charged twice, once through Expedia and again through the front desk. Still waiting on my refund for the double charge, I’ve called twice and they keep telling me they will handle it yet nothing has happened.
Stayed 2 nights in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient drive to Tombstone. The hotel room was clean. The staff were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

4/10 Poor

Kelly, scottsdale

Stayed 3 nights in Mar 2024
Response from Savannah Front Desk on 9 May 2024
Dear Guest, thank you for your feedback, I am glad that you enjoyed your stay with us here at the Grand. Please come back and visit us again

8/10 Good

Justin

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah Front Office Manager on 16 Apr 2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again