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Reviews of Xheko Imperial Hotel

4.5 out of 5
Xheko Imperial Hotel
Rruga Ibrahim Rugova, Tirana

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 0 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful front reception
Pro : Location was good near to a lot of nice restaurants and shops Reception was helpful. Cons: Breadfast selection was limited
Stayed 2 nights in Dec 2023

2/10 Terrible

Allyssa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare don’t stay here
Nightmare and Traumatized are the words that come to mind. The hotel and facilities are nice and we enjoyed them. Nevertheless, our first night of sleep was interrupted at 3:55am with two large heavily intoxicated men standing at the foot of our bed, in our room!! That’s right! The hotel gave them a key to our room. No physical altercation happened, but it could have. It was difficult to get them to leave in an undressed state. The night staff was dismissive and no help, they even called me a liar. They said come back tomorrow and talk to us. There were major issues with the staff not willing to listen and find out what we needed. In the end, we did not get out questions answered, why did this happen, how are you going to fix this, when were they given a key to our room? The CO and day shift front desk spoke with us and offered us a free lunch for our trouble or a free night. There are many things we still don’t know other than the fact we could not sleep our second night because of the trauma.
Stayed 2 nights in Aug 2022

4/10 Poor

Ryan

Stayed 1 night in Jul 2022

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel but cleaner issue
We had an almost-perfect stay at Xheko Imperial, save for one major problem. The cleaning person threw out my birth control pills while she was cleaning our bathroom, which caused a major issue. The staff helped me find new birth control at a pharmacy but it wasn't the same formula so this caused a big impact for my husband and my vacation. Besides this problem, the hotel was lovely. We especially enjoyed the spa (amazing massage!) and rooftop bar. I just wish they had more professionally trained cleaning staff because the birth control mess-up really was a huge stressor and one that I'm still dealing with now in transitioning back onto my normal pills.
Stayed 2 nights in Jul 2022

10/10 Excellent

Edward

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything is top notch.
Stayed 3 nights in Jun 2022

4/10 Poor

Danko

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor bathtubs, everything else was amazing.
We booked a suite with bathtub only to realize that the bathtub doesn’t work. The staff wasted 2+ hours of our time checking the bathtub even though they didn’t seem to have any idea on how the bathtub works. We were only approved a room change after the hotel owner came and tested it. The bathtub in the other suite was throwing dirt whenever it was turned on even though on the outside it seemed clean. Several times we were told to wait 5 minutes which always ended up being 20-30 minutes without a single reply. We always had to re-call them. Very poor bathtubs, however everything else was amazing(especially the SPA).
Stayed 1 night in Mar 2022

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good,breakfast not great though .
Stayed 1 night in Sep 2021

10/10 Excellent

Edmond

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property it’s beautiful. Staff is friendly
Stayed 8 nights in Sep 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central
Superb location and spec
Stayed 3 nights in May 2021

10/10 Excellent

Keyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Keyi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute night away
Hotel, staff, restaurant and other facilities all excellent.
Stayed 1 night in Jan 2021

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Tirana
The staff was very nice and helpful, they arranged my taxi to the airport. The service they used for the taxi was great, the driver arrived a few minutes early, was nice and professional. The hotel was very clean and in good shape. My only complaint is the bottle of white wine in the mini bar was very bad, i couldn't even drink it and i still had to pay for it. But overall, its a very pretty hotel, I would definitely stay there again.
Stayed 1 night in Oct 2020

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tirana
Great visit. Lots of auto traffic. Great social area to eat and walk.
Stayed 1 night in Oct 2020

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, cozy room, no Jim
Stayed 2 nights in Feb 2020

10/10 Excellent

khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent at this hotel. I will stay again when i visit Tirana
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service perfect staff perfect breakfast perfect rooms
Stayed 1 night in Oct 2019
Response from Eni Xheko on 8 Nov 2019
Dear Mr Jerry thank you for your review hope to see you soon Xheko Imperial Hotel

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr gutes Innenstadt Hotel
sehr angenehmer Aufenthalt, nettes Personal, ruhige Zimmer und ein reichhaltigeres Frühstück
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt hotell i Tirana.
Vi har återkommit till detta hotell många år på grund av den fantastiska atmosfären, den utmärkta maten, goda servicen och den överdådiga designen. I år kunde vi för första gången använda hotellets SPA (ingick i priset), vilket vi uppskattade väldigt mycket. Detta är garanterat inte den sista gången vi kommer till Xheko. Hotellet ligger mycket centralt i bästa området i Tirana med restauranger, barer, caféer och klubbar på gångavstånd. Mycket tryggt boende.
Stayed 2 nights in Jul 2022

8/10 Good

Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt läge
Stayed 5 nights in Jun 2021

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Rundum zufrieden, wir haben unseren Aufenthalt sehr genossen, tolles reichhaltiges Frühstück auf dem Rooftop. Gutes Wellness Angebot und außerdem sehr gut gelegen :-)))
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TUTTO PERFETTO
Consiglio pienamente questo albergo sia x i servizi che x la pulizia , personale cordiale , spa con ottimi trattamenti, un vero relax !
Stayed 8 nights in May 2021

10/10 Excellent

Jonas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with classic feeling
Hotel with high ambitions. Nice breakfast view at the roof
Stayed 1 night in Oct 2020

10/10 Excellent

Johan

Stayed 4 nights in Oct 2020

8/10 Good

Johan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bra läge
Stayed 2 nights in Nov 2019