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Reviews of Hyatt Regency Tianjin East

4 out of 5
Hyatt Regency Tianjin East
126 Weiguo Road, Hedong District, Tianjin, Tianjin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 5 out of 77 reviews" "
Rating 4 - Poor. 0 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from 天津东凯悦酒店 on 25 Mar 2024
尊敬的客人您好，非常荣幸看到您光临天津东凯悦酒店，也感谢您对酒店的认可。我们将坚守凯悦的标准，为客人们打造悦然旅居。期待您的再一次光临。

10/10 Excellent

Xiaoman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for both short and long stay.
Stayed 3 nights in Jun 2023
Response from Hyatt Regency Tianjin East on 4 Jul 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from 天津东凯悦酒店 on 4 Jul 2023
尊敬的客人，很荣幸收到您对天津东凯悦酒店的好评。 我们将继续改进，为客人带来更好的体验。 真诚期待您的再次光临!

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, clean, good food in restorant qnd cheap.close to sabway
Stayed 3 nights in Feb 2020

10/10 Excellent

roseller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Overall it was very good.
Stayed 1 night in Nov 2019
Response from 天津东凯悦酒店 on 12 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!

10/10 Excellent

Zachary Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it to be out of the city.
Great hotel, location was a poor choice on my behalf. But the service was great. Beverages a little pricey.
Stayed 2 nights in Aug 2019
Response from 天津东凯悦酒店 on 12 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific place except for location
My wife and I wanted to visit Tianjin and I picked the Hyatt. We wanted a club floor with club amenities, a gym, and a swimming pool. We were delighted with everything. The hotel is only about 20 minutes from the airport and I could actually see the tip of the airport terminal from our room. Our room had the biggest shower I have seen. The breakfast was very good, with stations for western food, eastern food, and a large bread station between. The pool/locker area was quite clean and the water was very clear. The pool had four lanes, pretty large for a hotel pool. The well-equipped gym was adjacent to the pool, separated by windows. I don't like swimming with lots of other people, so I could check the pool and choose an elliptical machine instead of swimming, which I did one time. There were free weights along with machines. Happy hour had plenty of wine and beer. The food choices were ample, with fried rice or Chinese noodles every night, along with various meat accompaniments. Cheese, almonds, dried fruit, fresh fruit, fresh salad choices, lots of breads made it possible to skip dinner altogether. The major drawback to this hotel is that it is 20-28 RMB away from the city center. There is virtually nothing in the immediate area to even walk to. We walked up to the next street where there were local shops, but nothing else. And, it was a long walk just to get to that next street. A minor defect was the lack of CNN on the TV.
Stayed 1 night in May 2019

8/10 Good

FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just outside of the city but with very easy access to the subway which takes very little time to get into the centre. Fantastic service and good room for the price. NB: There is a road crossing close to the subway entrance which is easy to miss, make sure to find it or you'll be walking for a long time to get to the footbridge further down the road.
Stayed 1 night in Jan 2019

10/10 Excellent

FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

MKamaruzzaman, Terengganu, Malaysia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean Hotel, Excellent Staf But Poor Internet Service.
Stayed 2 nights in Oct 2018
Response from Sienna.Xing on 9 Dec 2018
Dear guests, thank you for choosing the Hyatt Regency Tianjin East and taking your precious time to comment on it. We attach great importance to your valuable suggestions. We have reported this problem to relevant department and will improve it. We sincerely look forward to your visit again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean, comfortable - cold public areas
Stayed here before as its good value, clean and comfortable. Only criticism is that the restaurant and lobby lounge bar are cold and it was like this on my previous stay about 10 months ago, even though it's warm outside.
Stayed 1 night in Sep 2018
Response from Sienna.Xing on 9 Dec 2018
Dear guests, thank you for choosing the Hyatt Regency Tianjin East and sharing your stay experience with us.We attach great importance to your valuable suggestions. We have reported this problem to relevant department and will improve it. We sincerely look forward to your visit again.

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended this HYATT REGENCY TIANJIN HOTEL
Honestly , this is the HYATT REGENCY (Tianjin) with the lowest quality in everything I have ever stayed in. People in the reception with no English language spoken . The room full of mosquitos , besides the restroom very dirty with strong urin smell . The location is not good , there is no where to walk .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and close to airport - 20 mins approx RMB 30
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, not City Center
Was an enjoyabe stay for our week end stay. Gym and steam room were great. Pool to cold for my taste.
Stayed 1 night in Dec 2017
Response from Jayne.Yao on 20 Jul 2018
Thank you for choosing Hyatt Regency Tianjin East and have a very pleasant experience. Please rest assured that we will continue to establish a home away from home environment, sincerely look forward to your visit again!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and selection of breakfast, cold lobby
The rooms are really nice and comfortable and the breakfast selection very good. The staff are extremely helpful especially Ethan at reception who assisted us with logistics planning for where we needed to go and helped organised car for us, thanks Ethan. Constructive feedback for hotel, the lobby lounge bar area at this time of year is cold and when the front doors are open it's worse and difficult to find somewhere warm to sit and work or enjoy a few drinks. My colleagues drank quite a bit of wine but typicall only two bottles of the same wine were available and had to keep going up in price. The low level stairs at the lobby lounge is very dangerous as they are not highlighted with any colourful markings and are grey and blend in to the flooring and as they are long steps I expect that most people are looking forward outside and I witnessed and assisted after an elderly woman fell face first down the stairs and she was lucky not to injure herself seriously and could have easily broken her wrists as she fell forward. I strongly recommend that the stairs have handrails in the middle and sides which will catch people's attention as I understand that black and yelled stripes on the floor would not enhance the ambience of the lobby area.
Response from Jayne.Yao on 18 Jul 2018
Dear guest, thank you for your support and love for the hotel.We put great attention on your feedback and have reflected it to the relevant manager. We will take measures to solve it. We will try our best to provide you with a very perfect stay next time. Sincerely look forward to your visit again.

8/10 Good

teik hooi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
room was not tidy up...missing beer n mineral water in room. wanna charge in bill..too bad
Stayed 4 nights in Sep 2017
Response from Jayne.Yao on 18 Jul 2018
Dear guest, thank you for your support and love for the hotel. Your satisfaction is the greatest support to the hotel. We will continue our efforts to provide you with the perfect check-in experience. Thank you for choosing Hyatt Regency Tianjin East, sincerely look forward to your visit again!

8/10 Good

John, Orange, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay near Tianjin Airport
The hotel's room condition was impressive. Most of the hotel staffs did not spoke English well, but they would find someone who does and assisted. The hotel is located by the residential area so I had to take a cab to a nearest shopping mall to get a cup of coffee in the evening.
Stayed 2 nights in Sep 2017
Response from Jayne.Yao on 20 Jul 2018
Dear guests, Thank you for choosing Hyatt Regency Tianjin East. We attach great importance to your pertinent comments and hope to take appropriate measures to make your experience more comfortable. The hotel industry provides car rental and taxi service arrangements for the convenience of your trip. We hope to have the opportunity to contact you directly for your next stay in advance arrangements. I wish you a happy life!

10/10 Excellent

Siong Hwee Adrian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Big Room and Free Wifi
Big sized room with sofa and study table. Bathroom comes with rain shower and bathtub. Free Wifi in room

8/10 Good

Yanling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Stay
Room was cozy and comfortable, except central heating was too hot.

8/10 Good

Yanling, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
Room was cozy and comfortable in everything, except the central heating was too stuffy and cannot be adjusted. Temperature too high in winter, and have to open the windows.

8/10 Good

Tyler, Madison, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale hotel away from downtown Tianjin
Hotel had many amenities. Food served in the restaurant and bar was good. Location was near a metro stop, but a large road needed to be crossed to get to the hotel. Also the neighborhood seemed to lack attractions and reasons to leave the hotel. Staff was great with helping to arrange taxis and

10/10 Excellent

tony, Salt spring Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable,super staff!
Very enjoyable, staff was excellent and spoke English. They could not do enough. The Location was great once we understood how the subway worked. would definitely recommend this for a stay in Tianjin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
This was a great hotel in terms of cleanliness and just comfortable stay. There is not much in the neighborhood and the check in desk was a bit slow but besides these two things I liked that the hotel was new and the rooms are comfy and clean. I would stay here again.

10/10 Excellent

Alan, Durham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short business visit / airport access
Quick overnight stay so no real chance to use facilities, stood up to the good brand reputation

10/10 Excellent

Thaw Chay, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently well runned and hotel
Staff were pleasant and courteous.The hotel's common areas and rooms were spacious, clean and well maintained.All utilities works.I like the facilities at the gym and the heated swimming pool.Will stay again

10/10 Excellent

Thaw Chay, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel at reasonable price
Helpful and polite staff from housekeeping to front office Great housekeeping as I dont see specks of dirt even in common area

8/10 Good

Business Traveller

Liked: Cleanliness, staff & service, room comfort
Very Good Business Hotel
You could tell that the hotel was very new so everything was immaculate and you cannot fault the staff or the hotel. However, you can sense that once the hotel is established it shall be come expensive which shall be a shame. Not the best location in Tianjin but very convenient for the airport.

10/10 Excellent

Guangxiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 天津东凯悦酒店 on 11 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!尊敬的客人，很荣幸收到您对天津东凯悦酒店的好评。 我们将继续改进，为客人带来更好的体验。 真诚期待您的再次光临!

10/10 Excellent

Guangxiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 天津东凯悦酒店 on 11 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!尊敬的客人，很荣幸收到您对天津东凯悦酒店的好评。 我们将继续改进，为客人带来更好的体验。 真诚期待您的再次光临!

10/10 Excellent

Guangxiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from 天津东凯悦酒店 on 11 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!尊敬的客人，很荣幸收到您对天津东凯悦酒店的好评。 我们将继续改进，为客人带来更好的体验。 真诚期待您的再次光临!

10/10 Excellent

woojin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 아주 좋은 호텔
가격도 나쁘지않고 샤워실이 넓고(욕조도같이 있음) 시설깨끗...
Stayed 1 night in Aug 2021
Response from Hyatt Regency Tianjin East on 11 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クラブフロア宿泊
クラブフロアに宿泊、天津の夜景がきれいに見えます。朝食の種類も豊富で、補充も適宜されていました。クラブラウンジは夜6時以降に食事の提供がありますが、イマイチ…ビールは朝から夜までありました。滴滴だと天津駅から15元ほどです。
Stayed 2 nights in Oct 2020
Response from Hyatt Regency Tianjin East on 11 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!编辑 移除

6/10 Okay

Steven

Business traveller
Liked: Room comfort
以五星酒店的标准 这次住宿体验一般
基本环节清洁度还可。早餐时间，服务人员少了些 但服务热忱还可以。停车场内标示有待提高。
Stayed 1 night in Jul 2020
Response from 天津东凯悦酒店 on 11 Apr 2023
尊敬的客人您好，很荣幸收到您对天津东凯悦酒店的好评。 我们很重视您的反馈，我们将继续改进，为客人带来更好的体验。 真诚期待您的再次光临!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
checkin时间太太长 疫情期间可以理解 但建议再增加1人服务 后面排起长队依旧没人管 期间排队入住的1位喝醉大哥看另外一位女士 转头对搀扶他的朋友说 这是不是我们的人 那朋友马上尬笑说不是我们的…细品这话…总之等了好久
Stayed 1 night in May 2020
Response from 天津东凯悦酒店 on 11 Apr 2023
尊敬的客人您好，感谢您光临天津东凯悦酒店。我们非常重视您的反馈，并进行了重点跟进。我们始终致力于为客人打造尽善尽美的体验。我们将不断提升和改善，保证为客人打造高水准的体验。真诚期待您的再次光临!

10/10 Excellent

岩澤, 神奈川

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コンビニがホテル内にあればよいと思う。ちょっとした買い物ができず不便でした。他は問題ありません。サービスは良い
Stayed 2 nights in Dec 2019
Response from 天津东凯悦酒店 on 12 Apr 2023
Dear guests, it is a great honor to receive your praise of Hyatt Regency Tianjin East. We will continue to improve and bring a great experience to our guests. Sincerely look forward to your visit again!

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in May 2019

8/10 Good

Kuo An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To share
The experience is good, but some other customers smoke in the lobby and no body stop him. Sometimes the smell is bad near the restroom. I think it is because of the bad design of the pipe (drain) in toilet.
Stayed 3 nights in May 2019

8/10 Good

Wei Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離機場很近，去市區比較不方便，房間很舒適，衛浴設備也很好。
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value to stay
Overall good hotel, fast check in, nice staff. Only transportation is bad. There is no taxi coming inside hotel. Staff is not helping customer to call taxi. At last I have to walk to the main street to get a taxi.
Stayed 1 night in May 2019

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

SEOKJEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장 후기 입니다
출장시 자주 이용 합니다 시설 식사 모두 만족합니다
Stayed 1 night in Dec 2018

8/10 Good

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Haruzo, 東京

Liked: Room comfort
Disliked: Cleanliness
レストランで、パスタを食べましたが、ファミレスレベル。フロントでは、親切な対応をしてくれましたが、英語があまり通じませんでした。 立地は、近くに店が無いので、疲れている時の食事は、ホテルのレストランしかありません。15分ぐらい歩くと、おにぎりなんかも売っている、日本の店と殆ど同じのセブンイレブンが有りました。
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple et élégant
L’hôtel est chic et propre, comprend 3 restaurants. Le petit déjeuner est un peu cher. Tout le personnel parle anglais et le service est très bon. Chambre propre et pratique, pas de superflu. La connection internet n’a pas de VPN. Métro accessible à pied en 5 min, pour aller en centre il faut environ 20 mn (Metro ou taxi), peu de choses dans les environs.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗で清潔でした。 また滞在したいです。
Stayed 1 night in Aug 2018

10/10 Excellent

jianqiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房不错，物超所值
客房不错，物超所值
Stayed 1 night in Sep 2018
Response from Sienna.Xing on 9 Dec 2018
尊敬的客人您好，很荣幸地得悉酒店的服务设施为您带来了愉快的入住体验，也感谢您对酒店的认可和支持，正是由于您不断的鼓励和肯定，我们才能日益完善，真诚期待您的再一次光临。