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Reviews of The Residency Tower

4 out of 5
The Residency Tower
South Gate of Government Secretariat, Press Road, Thiruvananthapuram, Kerala

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 57 reviews" "
Rating 8 - Good. 24 out of 57 reviews" "
Rating 6 - Okay. 7 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene, Anchorage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly place to stay.
Stayed 8 nights in Mar 2024

8/10 Good

Vana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall comfortable, good service, good value.
Stayed 2 nights in Mar 2024
Response from Thilak on 22 Mar 2024
Dear Vandana,Greetings!It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback. We are truly grateful for the wonderful things you have said about the hotel, especially services. I Your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We look forward to your frequent visits.With Warm RegardsSiju ThilakGeneral Manager

10/10 Excellent

ASWIN, Oslo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff & service, good amenities and ideal property for both business travellers & personal holidays. They make guests feel welcome and valued.
Stayed 3 nights in Feb 2024
Response from Thilak on 1 Mar 2024
Dear Mr Aswin,Greetings!Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us.I have shared your feedback with the entire team and we are delighted to know you have enjoyed our Service. Awaiting your return to The Residency Towers, ThiruvananthapuramWith Warm RegardsSiju ThilakGeneral Manager

10/10 Excellent

Suneetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay , staff very friendly and helpful - rooms are spacious and kept clean . There is a buffet breakfast which is a nice spread , to start the day Convenient to major shopping on MG road , railway station is not far
Stayed 4 nights in Dec 2023

8/10 Good

ebin

Stayed 1 night in Dec 2023

8/10 Good

Dr. Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and tastefully furnished. All amenities were catered for like provision of hair dryer and ironing board.
Stayed 4 nights in Nov 2023

8/10 Good

Shaji

Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Stayed 1 night in Oct 2023

10/10 Excellent

ASWIN, Oslo

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and great service and well kept neat property with good vibes
Stayed 2 nights in Oct 2023
Response from Thilak on 25 Nov 2023
Dear Mr. Aswin,Thank you for taking the time to give us a 5 Star rating. I have shared your feedback with my team they all are overwhelmed with joy for their hard work being recognized.We all look forward to the opportunity to welcome you back on your next visit.Warm Regards,Siju ThilakGeneral Manager

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
Overall, good 2 day stay at Residency Tower. We got free upgrade to Presidential suit which was really big and nice. Breakfast was wonderful
Stayed 2 nights in Oct 2022
Response from General Manager on 17 Nov 2022
Dear Sir,Thank you for taking time off to pen down your review and comments. We appreciate and value the same as also look forward to having you with us again.Warm Regards

10/10 Excellent

Saradaamma

Stayed 2 nights in Aug 2022
Response from Thilak on 25 Nov 2023
Dear Mr. Saradaamma,Thank you for choosing The Residency Tower for your recent stay. We are delighted to know that you had a pleasant experience with us during your stay at our hotel and appreciate your 5 Star rating for the entire team. We all look forward to welcome you back again on your next visit soon.Warm Regards,Siju ThilakGeneral Manager

2/10 Terrible

Amird

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 4 Star Hotel - This is average 3 star!!
This is definitely not a 4 star hotel will say more a 3 star. I have stayed in numerous hotels from 2 stars to 5 stars and this hotel does not deserve to be 4 star at all will recommend to have audited again to at least claim for 3 star only. Worst 4 star hotel but average 3 star. 1. Swimming pool was under maintenance but during booking was told that all OK but was like that for over 3 weeks plus making excuses on government covid restrictions when other hotels had available pool. 2. Lack of communication when I sent numerous messages but nothing replied however they promised me 10,000 Rupees compensation voucher to spend at hotel but they never stood by to their promise during checkout 3. The rooms smell like dampness with stained pillow cases and stained towels. 4. The housekeeping was never consistent on cleaning, replenishing items like water bottles, toiletries, changing towels, etc. 5. WiFi was very poor and we had to request the user & password but still was about 1 - 2 Mb/s. 5. Breakfast was very less items for continental however Indian food was very good and tasty plus the live station staff was excellent, hence why I gave 1 star otherwise this hotel only deserves 0 for claiming to be 4 star. If it claims to be 3 star I would have given 3 star.
Stayed 4 nights in Jan 2022
Response from HRT on 21 Jan 2022
Dear Sir, Greetings From The Residency Tower,Trivandrum!!!!!!! Our sincere apology for not met your expectations during your stay with us. As per your mail we did not get any messages from you before your arrival and regarding Rs.10000/- compensation voucher the hotel did not promised you any compensation and according to expedia hotel voucher we charged your room rent Rs.14470.40 only (3 days room rent) and if you need the voucher we will send you for your reference.During your stay you did not mention any thing about the Rs.10000/- compensation voucher till check out , now only you pointed out this matter and we ,the hotel is totally blank about the compensation voucher. While your 3 days stay you did not inform us any of the house keeping complaints and our wifi connectivity limited to 2 devises usage at a time (already informed while check In). Due to this pandemic our pool was closed and sorry for the non availability of pool usage.For the past 20 years our hotel enjoyed 4 star category status and many national & international guests are staying here and choosing 0 or 1 star category is your discretion alone.Thank you, Hotel Manager.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, staff and management treated us like totality. Food and rooms where perfect.
Stayed 1 night in Feb 2020
Response from Thilak on 11 Feb 2020
Dear Sir, Thanks for the appreciation. My entire tem is overwhelmed with joy on hearing your kind words of recognition. We all look forward for welcoming you again on your next visit. Warm Regards, General Manager

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay
Great location in the heart of Trivandrum..with easy access to almost everywhere in the city. The hotel itself was very good..we stayed for a longish 6 nights as we spent time with family and explored Trivandrum, Kovalam and Kanyakumari. Hotel staff was very courteous and helpful. The breakfast spread was good too, and the staff picked up on our likes and dislikes on day 1, remembered them, and served us accordingly..which was commendable! Our room was nice.. comfortable and well-appointed. Only drawback - although drinking water was complimentary, for some reason, they would keep rationing it one litre a day. Even when we asked for more..which was a bit odd.
Stayed 6 nights in Jan 2020
Response from Thilak on 5 Feb 2020
Dear Mr Deepak, Greetings! Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us.I have shared your feedback with the entire team and we are delighted to know you have enjoyed our Service. Your concern on drinking water is also resolved. Awaiting your return to The Residency Towers, Thiruvanthapuram With Warm Regards Siju Thilak General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Thilak on 22 Jan 2020
Dear Sir, Thanks for the rating. Warm Regards

8/10 Good

MUNJAL

Business traveller
Liked: Staff & service
Value for money
Good location, decent rooms. Nice staff.
Stayed 3 nights in Dec 2019
Response from Siju Thilak on 15 Jan 2020
Dear Mr. Munjal, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Remi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a decent place to stay. very close to Airport, recommand to traveler who had early departure. the room is not modern styled, but wide and bed was comportable.
Stayed 2 nights in Dec 2019
Response from Siju Thilak on 15 Jan 2020
Dear Mr. Remi, Greetings ...!!! Thanks for taking your valuable time in rating us and giving your valuable feed back. Although we are 20 Years old but refurbished and place kept well maintained. We look forward for welcoming you back. Warm Regards, Siju Thilak General Manager

6/10 Okay

Saji, New York

Business traveller
Disliked: Staff & service
Food is good ,restaurant manger Mr.Tintu very professional. Property need updation ,towels are worn front end manager lady is very rude .Reception staff need more training to deal with international guests.
Stayed 8 nights in Nov 2019
Response from Thilak on 22 Jan 2020
Dear Mr. Saji, Greetings ....!!! We shall correct as per your inputs. Thanks & Warm Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
great place as hotel and good locality. clean room
Stayed 3 nights in Nov 2019
Response from Thilak on 4 Dec 2019
Dear Valued Guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Thilak on 4 Dec 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and rating us excellent for our services and facility. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
This facility is located in a convenient location and easy to reach.
Stayed 1 night in Jun 2019
Response from Thilak on 3 Jul 2019
Dear Valued Guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Our location is a big convenience to all our guests as they are a stone through away from the shopping centers , eateries, etc. Similarly Airport is just 5 Km away and Railway Station & Bus terminal less tan 1 Km and helps people get connected any time. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

Ganindu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a very good Location!!
I'm very surprised by the services offered by the staff in this hotel. They are very friendly and helpful.Place is very nice and clan great customer service! Definitely stay again, if I visit the town.
Stayed 3 nights in May 2019
Response from Thilak on 28 May 2019
Dear Mr. Gani Goonewardana, Greetings! It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback.We are truly grateful for the wonderful things you have said about the hotel, team, especially services. we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to your frequent visits. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

Kamal, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property in the heart of the city, with friendly and helpful staff.
Stayed 1 night in Apr 2019
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
location on side street off of MG Road is great as it is central to everything.
Stayed 1 night in Aug 2018
Response from Front office manager on 29 Aug 2018
Dear Valued Guest, Thank you very much for being stayed with us.We have gone through your valuable comments and we are happy to know that your stay was comfortable with us. Thank you once again and assure you the best of attention at all times. Looking forward to see you again.

8/10 Good

Kavina

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and reasonable stay
Me and my partner stayed at The Residency for our last night in Kerala before catching a flight back to Mumbai/London. Things that were great: - great location, right next to the big main road that goes from the airport straight up to NishaGandhi, but it's still quiet - polite, accommodating staff - beautiful reception and tasteful decor throughout - clean room and complimentary bottle of water and tea/coffee - great hot water supply in the shower (a rarity in India!) - two bars serving alcohol that were open till 11pm - good selection of TV/movie channels - added bonus of a rooftop pool, although we did not get to use it Aspects to improve: - awful smell coming from the drain in the bedroom bathroom - the basement bar had a horrible smell and the atmosphere was really shady. My partner and I decided to have a drink at the restaurant on the ground floor instead but that was deserted so felt really strange too - staff in the restaurant spoke little to no English which meant we ended up being given different beers to the ones we had ordered - card machine at check-out wasn't working which complicated the check-out process TIP: our experience of rickshaws in Trivandrum was a nightmare, with drivers either refusing to take us/quoting extortionate amounts/not knowing the location of places we wanted to go to (which were all within a 15 minute drive radius!). We mainly used Uber for our journey which I would recommend using.
Stayed 1 night in Jan 2018
Response from Thilak on 10 Feb 2018
Dear Valued guest, I am delighted to learn that you had a comfortable stay at “The Residency Tower” and I truly appreciate your taking the time and posting your positive feedback about it on Hotels.com reviews. I am really sorry for the inconvenience caused with the smell from the bathroom but we could have really looked into it and rectified the same as it was never reported prior. We have also added up an extra card machine at the Reception to overcome any delays during check out too. We are also training our fresher’s on board with the English language as advised. I thank you for your support and look forward to your return. Siju Thilak General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. But room smelled of smoke.
Good but room smelled it tobacco smoke, especially the toilet room. But guess it is not the hotel's fault.
Stayed 1 night in Aug 2017
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are sorry for the inconvenience caused due to smoke. We will ensure that this does not happen in future . It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
STAYING WAS OK. WHAT ABOUT THE SNACKS AND COFFEE IN THE ROOM / IS THIS FREE FOR CUSTOMERS? ALSO I WOULD SAY THE FOOD WAS NICE. THANKS TO THE CHEF AND COOK.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Mini Bar kept in rooms are chargeable. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

SUBHENDU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay at Trivandrun
This is a very nicely located place in Trivandrum, very close to the temple. So if you want to have a morning visit to temple, this is a very good place. Apart from that, the rooms were very comfortable, stuffs were nice. Only one concern, it would have been better if the room service or restaurants serves dishes cooked without coconut oil
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Coconut oil is used only in authentic Kerala dishes rest all preparation refined oil is used at our Hotel. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TVM Residency stay
Everyone enjoyed the stay. Great food and service. Breakfast and lunch at the Orion was highly commendable, "spoilt for choice". However on the flip side, the bathroom door wouldn't lock and the shower could do with a shower curtain to contain splashing water everywhere.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, But we are very sorry about the bathroom door. The error has been rectified. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 Okay

M A, Mumbai

An unplesanr stay
Stay was ok. Front office lack in finnesse. Manager a bit arrogant. Wl never ßtay or recommend this hotel.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are very sorry for your concern of staff behavior. We have scheduled training for the front line staff how to be more courteous to guests. I am sure you will see the difference in the next visit . We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, friendly staff
Very nice hotel, close to most sights. Autorick drivers all know where it is. Staff were super friendly.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Sajeev, Kollam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
One of the better hotels in Trivandrum. Real value for money. Exemplary service and the food was good.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

Shiran, London Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Good service and staff food was awsome best buffet u can get in kerala
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Ann-Charlotte, Malmö, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, helpsam staf. Not good wi-fi, disconnected all the time.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We have resoled all wifi issues and we sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Prakash

Liked: Staff & service
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

4/10 Poor

Krishi, Chennai

Liked: Staff & service
Disliked: Property conditions & facilities
Good service
Service is good, hotel is good but there are too many problems in the room like the wash basin is clogged, AC didnt work properly and had to report more than 2 times to get it fixed etc.And the freshner was more like hospital smelling rather than a pleasant one. I hope they change it and a bit more of attentive service then i am sure the hotel ll be very good.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are very sorry that your expectations were not met. We shall improve your concerns soon.We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

4/10 Poor

Esben, Denmark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very hard beds
Actualy we did sleep over at Residency Tower. The hotels funiture seemed 20 years old and the beds was to hard for ous to stay. The man in charge was very helpfull and wee got all our money refunded. so that was very good.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are really sorry that our beds did not meet your expectation . We will be changing all furniture shortly too. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

Ginger, Boston, Massachusetts, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable and friendly place to stay
The Residency Tower is centrally located in Trivandrum. We arranged an airport pick-up through them, which did seem a bit expensive but on the other hand, our very professional and courteous driver was there to meet us, and the pick-up went very smoothly. The hotel also arranged a driver to take us to the Padmanabhapuram Palace the next day and to take us on to our next destination the day after. I believe the rates were reasonable. The driver was also friendly, and the car was very clean. As for the hotel, it too was very clean--both the public areas and our room. We had a "double room king bed" and it was huge--almost like a suite. There was a whole sitting area in addition to the bedroom area. The bed itself was very firm (which we like) and everything about the room was spotless. We ate meals at both hotel restaurants, and the food was uniformly good. (Neighborhood restaurants, by comparison, seemed a bit sketchy, though we did have lunch at one of them and it was decent and quite inexpensive.) But the very best thing about the Residency Tower was the staff. They were as warm and friendly and helpful as can be imagined. We'd stay there again in a heartbeat.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 Excellent

JD, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
A very centrally located hotel with a good breakfast spread.Rooms were clean and well maintained.Service can improve a little.Swimming pool cleanliness was a point noticed during the trip. Otherwise a very nice hotel that is worth the cost.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 Okay

Rahul, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms, but not much else happening
The room and the service were good. The location is a bit odd, but, not too bad. The sheets used on the bed were old and terribly uncomfortable. The Swimming pool on the rooftop did not look very inviting and the Gym is just an extremely small room with a few exercise machines thrown in. Compared to other similar hotels in the area, the food is much more expensive. Not worth the price charged for a room
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are are very sorry to know about the inconvenience caused during your visit . We guarantee you that your concern will be corrected immediately. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and central
Great location near MG Road, with shops / ATM and restaurants close to the hotel.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
center place
Value for money, at least three star facility, comfortable stay.
Response from Thilak on 9 May 2019
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

2/10 Terrible

Patrick, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Residency Tower in Trivandrum
My family and I stayed at the The Residency Tower for numerous nights. I do not recommend this hotel for the following reasons: 1. The AC was not functioning properly in either the initial hotel room or the replacement hotel room we were checked into (Hotel Management did not know what the problem was or seem to really care). 2. The Hotel Staff billed the floor we stayed on as non-smoking, it was clear from the smell that people were smoking in the room(s) near our room. When questioned, Hotel Staff acknowledged they do not enforce the non-smoking rules. 3. The wood floor in our room had nail heads sticking up all over the place. Hotel Staff did fix that problem promptly. 4. The pool water was green not blue. 5. The Front Desk had significant problems with handling the checkout process given that we booked with Hotels.com. 6. The Dhaba restaurant on the 7th floor is mediocre. 7. The Hotel Staff's English is not very good. 8. The Hotel Staff is not helpful in terms of providing information on sightseeing.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not I mpressed
I booked a double room for single use,but on arrival I was given a twin room with no natural light.The beds are not very comfortable.The quality of food in the ground floor restaurant is just average.The staff are pleasant and courteous.

8/10 Good

Venkat, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth going back and value for money
Well located hotel, value for money, clean room and good breakfast

8/10 Good

kris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my children and i had a very comfortable and pleasant stay and the hotel was better than expected which made our stay most enjoyable, lovely swimming pool too

6/10 Okay

Gna

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Thilak on 25 Nov 2023
Dear Guest,Thank you for choosing The Residency Tower for your recent stay. We are delighted to see that you have given us a 5 star rating for your stay at our hotel my entire team thanks you from heart to appreciate our service.We all look forward to welcome you back again on your next visit soon.Warm Regards,Siju ThilakGeneral Manager

10/10 Excellent

Yves

Stayed 1 night in Mar 2022
Response from HRT on 22 Mar 2022
THANK YOU SIR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Siju Thilak on 3 Apr 2020
Dear valued guest, Greetings! It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to your frequent visits. With Warm Regards Siju Thilak General Manager