My parents live 2 hours drive from the airport so I paid in full and booked two rooms in Ginger Trivandrum so they can see me off when I catch my 3 AM flight to the US without having to drive late night. But when I reached the hotel they said I haven't paid and insisted that I pay again despite showing the Orbitz booking confirmation that said paid in full and even my credit card statement that showed the charge. Took more than hour to convince them. They even said the hotel has nothing to do with Orbitz and wouldn't reach out to Orbitz to confirm payment was made. Next hassle was with id - it is not standard practice to get ID of every person staying in the room and was not mentioned anywhere in the booking. So I only carried my id and my sister had her's because she was driving. But they said my father cannot stay unless he showed id proof which we hadn't carried. Luckily I could locate a soft copy of my dad's id in his phone, else we would have had to go find another place late evening.
Also, the hallway to the room smelled of urine.