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Reviews of Pillow urban stay

Pillow urban stay
Romanou 9, Thessaloniki

Reviews

9.6

Exceptional

Rating 10 - Excellent. 83 out of 97 reviews" "
Rating 8 - Good. 10 out of 97 reviews" "
Rating 6 - Okay. 2 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Adam, Sterling Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in everything , Specially, the staff , cleanliness .. and the one thing I didn’t like it was the open shower
Stayed 2 nights in May 2024

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Parking ok but a little inconvenient. ( but in a city that’s the way it is). I was hard to eat breakfast in the room but the food was ok.
Stayed 2 nights in May 2024

10/10 Excellent

Dimitrios

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, everything is new, room cleaning exceptional.
Stayed 3 nights in Nov 2023
Response from Zafeiria Kougioumtzidou, Front Office Executive on 20 Nov 2023
Dear Mr Dimitrios,Thank you for your kind words! We're delighted you enjoyed our modern facilities and exceptional room cleaning service. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience on your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay/great staffs
It was good besides that the shower is partial opened, so water splashes out. Staffs were really friendly and helpful. Recommended many great restaurants.
Stayed 5 nights in Oct 2023
Response from Zafeiria Kougioumtzidou, Front Office Executive on 20 Nov 2023
Dear guest,Thank you for your kind words! We're thrilled to hear that you had a good experience at our hotel. Our team is always here to make your stay enjoyable and provide recommendations for the best local spots. We appreciate your feedback about the shower, and we'll certainly look into any improvements that can be made. We hope to welcome you back soon for another pleasant stay!

10/10 Excellent

justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 3 nights in Aug 2023
Response from Zafeiria Kougioumtzidou,Front Office Executive on 7 Sept 2023
Dear Mrs Justine,We wish to thank you for taking the time to write such a lovely review. There is no greater reward than receiving such positive feedback.It has been a pleasure hosting you and we are looking forward to welcoming you again in the future!Best regards,

10/10 Excellent

Kane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and funky hotel in the perfect location.
Great value for money in what is arguably the best possible location you can stay in downtown Thessaloniki. Strolling distance from the White Tower, restaurants, bars and sunset cruises. Modern and clean rooms with great soundproofing from the nearby hustle and bustle.
Stayed 3 nights in Jun 2023
Response from Zafeiria Kougioumtzidou,Front office executive on 7 Sept 2023
Dear Mr Kane,We greatly appreciate the time you spent providing us with your valuable feedback. We are excited to read that you thoroughly enjoyed many aspects of your stay with us. We hope to welcome you back soon!Best regards,

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and modern. Perfect location for restaurants, bars or strolling the front in the evening with White tower and Umbrellas lit up. Check out time is noon which was also a plus for us. Would highly recommend!
Stayed 1 night in Apr 2023
Response from Zafeiria Kougioumtzidou, Front Office Executive on 4 May 2023
Dear Mrs Irene,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests and we’re glad that this commitment was reflected in your visit.

8/10 Good

Magdalini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 1 night stay
Nice and clean room. Very helpful and smiley staff. Vivid area with cafes, bar and restaurants on the street and nearby.
Stayed 1 night in Apr 2023
Response from Zafeiria Kougioumtzidou Front office executive on 4 May 2023
Dear Mrs Magdalini,We would like to thank you for choosing Pillow urban stay for your recent stay in Thessaloniki. We greatly appreciate the time you spent providing us with your valuable feedback and we are excited to read that you thoroughly enjoyed many aspects of your stay with us. We hope to welcome you back soon!

10/10 Excellent

Linda

Stayed 1 night in Mar 2023

8/10 Good

Ioannis

Business traveller
Liked: Cleanliness, property conditions & facilities
Amazing staff and service in central location
Amazing staff and service in a very modern, centrally located hotel! My only suggestions would be to refresh the mattresses and also provide some lower pillows too (just a personal preference). :-)
Stayed 1 night in Jan 2023
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
Dear Mr Pandi,Thank you for sharing your observations, as they assist us in continually evaluating and refining our services to meet the expectations of our guests. We hope to have the opportunity to welcome you back and provide an even more satisfying stay in the future.

2/10 Terrible

Veronica

Stayed 2 nights in Jan 2023

8/10 Good

Sethuraman, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located close to attractions - we were able to walk everywhere. Excellent restaurant options close by. Service was attentive and friendly. Room (and bathroom) was comfortable and clean. Amenities were good but there was no microwave.
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Sethuraman,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. However, we are saddened to hear that you required a microwave because we have a communal unit at the reception of the hotel.We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Ido

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

ANTONIY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Reception exceeded our expectations. The young gentleman who greeted and accommodated us at check-in was exceptionally kind, informative, helpful and efficient. He gave us detailed instructions for finding the parking lot that the hotel guests can park their cars for 10 Euros. He provided us with a map of the sightseeing attractions in Thessaloniki and also gave us recommendations which restaurants to visit for dinner. Our room was on the third floor. It was spacious, stylish, with modern tasteful decors. It was spotless clean. Same was the bathroom, very modern, spacious and equipped with all essential toiletries. There were even slippers provided for each guest. The air-conditioning and the wifi worked totally fine. The balcony was wide with a table and chairs. The main view was of the narrow street, but to the right you can see the White Tower as well. The bedding was beautiful and soft, the beds were very comfortable. Overall, this is an amazing hotel with great value and impressive customer service.
Stayed 1 night in Jul 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Antoniy,We wish to thank you for taking the time to write such a lovely review regarding your recent experience at Pillow urban stay. There is no greater reward than receiving such positive feedback about our hotel and services, especially from a regular visitor to Thessaloniki. We'll make sure that all staff is aware of your positive comments. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice rooms and very friendly staff
Stayed 1 night in Aug 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Ronald,When we hear from happy customers like you, we spread positivity around! Hope to accommodate you again soon.Sincerely,

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman in Thesaloniki
Modern hotel in great location. Staff extremely helpful.
Stayed 3 nights in Aug 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
Dear Mr Metaxa,We would like to thank you for choosing Pillow urban stay for your stay in Thessaloniki. We greatly appreciate the time you spent providing us with your valuable feedback. We are excited to read that you thoroughly enjoyed many aspects of your stay with us. We hope to welcome you back!

10/10 Excellent

Dimitrios, Hamden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and stylish hotel, and fantastic service
Stayed 1 night in Aug 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr DimitriosThank you for leaving a review. We’re so glad you were able to visit us at Pillow urban stay. Our teamis always working to offer the best experience for our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excellent

Constantijn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location within close proximity of major sights and a variety of restaurants and cafes. Newly renovated and updated property that is well maintained, and friendly and helpful staff.
Stayed 2 nights in Jul 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Zheng Xiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Paul

Stayed 5 nights in Jul 2022

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jun 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Alex,Thank you for your kind words, we appreciate them.We will be glad to welcome you again in the near future.

10/10 Excellent

ran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, and staff was very professional. Among the best hotels I've stayed at in Greece.
Stayed 2 nights in Jun 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Nikos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent staff
Stayed 6 nights in Jun 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Nikos,Thank you very much for your kind words.We will be glad to welcome you again sometime in the near future.With kind regards,

10/10 Excellent

Amarjit

Stayed 2 nights in Jun 2022

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot beat the location!
Location, service and cleanliness were excellent. The staff is amazing— Kristina was super helpful every time we needed assistance with anything — and always with a beautiful smile. Beautiful room with view of White Tower from our super nice balcony.
Stayed 2 nights in Jun 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Gideon, Armonk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than amazing, from the people who dealt with us when we arrived, to the people who checked us out. What a great introduction to Greece. location is perfect, a block from the sea, right next to coffee shops and stores - perfict
Stayed 1 night in Jun 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Gideon,Thank you for choosing Pillow urban stay for your introduction to Greece! Counting you among our guests is something for which we are especially grateful. We would surely be waiting for your next trip to Thessaloniki.We are delighted to read that our staff has successfully amazed you by being helpful and friendly. We are also very happy that you felt satisfied with the unique location and stay in our hotel and would definitely serve you our best!Kind regards,

10/10 Excellent

AIKATERINI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New apartments, very clean and the stuff was so kind and helpful !! It near to white tower!!!
Stayed 1 night in May 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable and convenient.
Nice hotel, very conveniently located. We walked every where we went. Hotel was a little small, but clean. The free breakfast was great
Stayed 3 nights in Apr 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every cent
Perfect locaion. Super super super staff. Clean, ecological, price friendly
Stayed 1 night in May 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Amnon

Stayed 2 nights in May 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stylish, comfortable and well placed but the excellent, friendly staff were the real wow factor.
Stayed 7 nights in Apr 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Mr Michael,We wish to thank you for taking the time to write such a lovely review. There is no greater reward than receiving such positive feedback about our service and property. We'll make sure that all staff is aware of your positive comments! It has been a pleasure hosting you and we are looking forward to welcoming you again in the future!Kind regards,Zafeiria Kougioumtzidou, Front Office Executive

10/10 Excellent

Zhuosheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Not too expensive. Comfortable room. Friendly staff.
Stayed 1 night in Mar 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 4 Jan 2023
Dear Μr Zhuosheng,We would like to thank you for taking the time to share your experience with Pillow urban stay. We will be glad to accommodate you to our hotel in the near future. With kind regards,Zafeiria Kougioumtzidou, Front office executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great service and attentive staff. Room was simple but modern and very clean
Stayed 2 nights in Jan 2022
Response from Zafeiria Kougioumtzidou,Front Office Executive on 25 Jan 2022
Dear guest, We would like to thank you for choosing Pillow urban stay for your recent stay in Thessaloniki. We greatly appreciate the time you spent to provide us with your valuable feedback. We are excited to read that you thoroughly enjoyed many aspects of your stay with us. We hope to welcome you back soon! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Very nice staff. Great location. Parking is offsite so best to dropoff luggage first.
Stayed 2 nights in Dec 2021
Response from Zafeiria Kougioumtzidou,Front Office Executive on 21 Nov 2023
We would like to thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We hope that you will visit us again in the future and experience more of the warm hospitality and exceptional service that we are known for.

10/10 Excellent

Ivanov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staf
Stayed 1 night in Oct 2021
Response from Sissy Ralliadou personal concierge on 17 Nov 2021
Dear Mr.Konstantinos, We wish to thank you for taking the time to write such a lovely review. We'll make sure that all staff is aware of your positive comments! It has been really a pleasure hosting you and we are looking forward to welcoming you again in the future! Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thessolanika Hotel Find!
The staff were amazing. Helpful and very friendly. They could not have been nicer, more accommodating and thoughtful. The location was perfect right near the White Tower. I would definitely return.
Stayed 3 nights in Oct 2021
Response from Sissy Ralliadou personal concierge on 17 Nov 2021
Dear Mr.Richard, We wish to thank you for taking the time to write such a lovely review. There is no greater reward than receiving such positive feedback about our service and property. We'll make sure that all staff is aware of your positive comments! It has been really a pleasure hosting you and we are looking forward to welcoming you again in the future! Best Regards,

10/10 Excellent

Francinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conviniente location and outstanding service
Stayed 2 nights in Oct 2021
Response from Sissy Ralliadou personal concierge on 17 Nov 2021
Dear Mr.Francinara, We would like to thank you for taking the time to share your experience for Pillow urban stay. The presentation of our hotel could not have been better! It is an absolute delight to be informed that you enjoyed every aspect of your stay with us. Kind Regards,

10/10 Excellent

mussa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Tsveteslava

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Theopoula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!!
This hotel is amazing! Staff is super friendly, hotel is very clean and the location is great. We can’t wait to go back and stay there longer. We went as a family of 4 and the hotel room is super comfortable and spacious for the whole family.
Stayed 1 night in Aug 2021
Response from Sissy Ralliadou personal concierge on 5 Aug 2021
Dear Mrs.Theopoula, wish to thank you for taking the time to write such a lovely review. There is no greater reward than receiving such positive feedback about our service and property. We'll make sure that all staff is aware of your positive comments! It has been really a pleasure hosting you and we are looking forward to welcoming you again in the future! Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great little boutique hotel. The room was spacious and clean. Very modern design on a nice quiet street.
Stayed 1 night in Sep 2020
Response from Zafeiria Kougioumtzidou,Front Office Executive on 11 Oct 2020
Dear Pillower, We would like to thank you for choosing Pillow urban stay for your recent stay in Thessaloniki. We greatly appreciate the time you spent to provide us with your valuable feedback. We are excited to read that you thoroughly enjoyed many aspects of your stay with us. We hope to welcome you back soon!

10/10 Excellent

Nitsan

Travelled with family
Liked: Cleanliness, room comfort
Very very good
Stayed 2 nights in Sep 2020
Response from Zafeiria Kougioumtzidou,Front Office Executive on 11 Oct 2020
Dear Pillower, Thank you very much for taking the time to share your experience! Your feedback is truly valuable as we strive to improve every day our services. We are more than happy that your stay with us met your expectations! We look forward to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hidden new gem!!
The hotel was brand new, in the heart of the center of the city and close to the high street shops. in a couple of minutes walk you were in some of the finest restaurants the city has to offer. The people in the hotel would go off their way to help and accommodate your staying.
Stayed 3 nights in Sep 2020
Response from Zafeiria Kougioumtzidou,Front Office Executive on 30 Sept 2020
Dear Pillower, We would like to thank you for choosing Pillow urban stay for your recent stay in Thessaloniki. We greatly appreciate the time you spent to provide us with your valuable feedback.We hope to welcome you back soon! Best Regards,