The staff were all very polite, helpful and friendly. The hotel room was very nice. I'd asked for twin beds but received a double, though it does state that requests can not be guaranteed. There was no kettle in the room, due to health & safety, though I'm sure there were pics of coffee makers in some of the more exclusive rooms. The breakfast was varied and tasty, the hotel is clean and it isn't too far to the city centre or transport links. I would definitely stay again!