Hi, thanks for taking the time to give your rating for us. See you again soon.

Hi, thanks for taking the time to give your rating for us. We're delighted to know that your daughter enjoyed the pool. See you again soon.

Hi, thanks for taking the time to give your rating for us via Expedia. See you again soon.

Dear Renu Thanks for your review and we regret to learn about your feedback after check-out.We do encourage our guests to share their feedback while they are in the motel so we can resolve as much as we can.Nonetheless, we have shared your feedback to the management and cleaners. We are looking forward to welcoming you back and making it up to you next time. If you are not satisfied with our service, please contact us immediately and give us a chance, and not to give negative or natural feedback, we must give you a satisfactory solution during your stay.Kind regards, Thumb Team Sapphire Palms

Hi, thanks for taking the time to give your rating for us via Expedia. We're glad you enjoyed your stay. See you again soon.

Hi, thanks for taking the time to give your rating for us. See you again soon.

Hi, thanks for taking the time to give your rating for us via Expedia. See you again soon.

Thanks for the review Peter. See you again soon.

Thanks for the review.

Hi Julie, We hope to hear more from you regarding your review.Kind regards,

Thank for the review Kristy. See you again soon.

Thank for the review Robert. See you again soon.

Thanks for your feedback.

Thanks for your feedback.

Hi Jim,Thanks for the wonderful review. We're glad you enjoyed your stay and liked our police and accommodating staff. We look forward to seeing you again soon.

Hi Beau,It's our pleasure to have you stay with us. We're glad you immensely enjoyed your stay. We always keep the motel up to date by frequent renovations and refurbishments as much as we can.See you again soon.

Hi Alex,Thanks for your review. We're not a new motel but we do renovate and refurbish the motel bit by bit as needed. Nonetheless, we do appreciate your feedback. Looking forward to seeing you again soon.

Hi Lynda,We're sorry to know of your score for us. We'd like to know more about your experience. Looking forward to hearing from you.

Thanks for the great review Karen. Our prices are definitely affordable. We're glad you enjoyed the use of our pool and spa. It will be our pleasure to see you again soon.

Thanks for the wonderful review Leann. We're glad that your kids had so much fun in the pool. We look forward to seeing you and your family again soon.

Thanks Darren, see you again soon.

Hi Karen,Thanks for your perfect review. We're glad that you liked our clean motel and the kids enjoyed swimming at the pool. We look forward to welcoming back your family again soon.Kind regards,

Hi Vernon,Thanks for your review. We're glad you liked the motel facilities, competitive price and our great location. One parking space is provided per room within the motel premises. See you again soon.

Hi Anthony,Thanks for your 4-star review. See you again soon.

Thanks for the wonderful review nd we're very glad you enjoy your stay. We hope to see you again soon.

Hi, Scott,Thanks for your review. We regret to learn about your feedback after check-out about the spa and pressure things. Please report the spa temperature to our lovely receptionist, and we will put the spa hotter for you, and also teach you how to find the button to make the bubble in the spa.We do encourage our guests to share their feedback while they are in the motel so we can resolve as much as we can. Nonetheless, we have shared your feedback with the management team. We are looking forward to welcoming you back and making it up to you next time. If you are not satisfied with our service, please contact us immediately and give us a chance not to give negative or natural feedback, we must give you a satisfactory solution during your stay.Kind regards, Thumb Team Sapphire Palms

Thanks for the excellent review Jessica. See you again soon.

Thanks for the perfect review Adrian. See you again soon.

Hi Geoff,Thanks for the great review. We're glad you liked our motel services, price and location.See you again soon.

Thanks for the good rating.

Hi Rob,Thanks for your review and apologies about your experience with our receptionist. If it is not too much too ask, could you kindly message us the details of what happened during your stay? We'll definitely call the attention of the staff concerned if there are any issues which you find could be best improved.

Hi Bryan,Thanks for the great review. We're glad you enjoyed your stay, the friendly staff, and comfy rooms of Sapphire Palms. We really wanted the motel to have a homey atmosphere where you'll have almost everything you need including the communal kitchen... plus the fun bonus of a spa & pool. We look forward to welcoming you back. Kind regards, Thumb Team Sapphire Palms

Hi Cherie, We'd like to hear more details from you. Feel free to call us anytime. Kind regards,

Hi Leigh,Thanks for your review. Iron is available on request and may be requested immediately on arrival. See you again soon.Kind regards,

Thanks for the perfect score. It was lovely to have you stay and we look forward to seeing you again soon Dennis.

Thanks for the 5/5 Harry super appreciated :) So happy you enjoyed your stay

Hi Susan we are sorry to hear you didn't like the beds which room did you stay in so we can assess best? Our parking is basic and free and with the unusual shape of property we have to be creative so sorry if it was hard to park

Hi there Maggie. Thanks for your review. We test our pool daily and use chemicals to stabilize and clean. During your stay, we had staff administer chemicals daily and explained to guests who were excitedly waiting for the pool, to please be patient as cleanliness and safety are very important for pool health and safety. We do have a shared guest kitchen with free drinks, cereals, breads, condiments etc for guests to share. Each morning the kitchen is tidied and there are signs up for guests to please clean up as they use, wash up as they use and put away plates/cutlery, and also to wear masks and use the hand sanitizers provided. Unfortunately, sometimes guests do not respect the rules. We do apologize and it has been brought to our attention by staff that some elements of the rooms were being missed in your stay yes including defrosting was behind, which as you mentioned was done immediately, but clearly was a mistake and we are sorry. The motel is slowly being renovated and we hope to continue to include more modern furnishings. We appreciate your review and it will be passed on to management to assess. We are glad Sonya tended to you well, we do count her as a reliable asset to Sapphire

HI Nicolas we sre sorry to hear that the bathroom was not as clean as you felt it should be. We are having new cleaners and hope they can be meeting expectations. We do use heavy cleaning products for safest hygeine possible. I will discuss with cleaners more bathroom focus in cleaning and air out room longer to remove cleaning smell. We are glad to hear the beds were great Sapphire

Hi may we know what happened dramatically? Very sad to see a 1 review and would love for you to let us know what went wrong? Sapphire