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Reviews of Pleasant Valley Motel West Stockbridge

2 out of 5
Pleasant Valley Motel West Stockbridge
42 Stockbridge Rd, West Stockbridge, MA

Reviews

6.8
Rating 10 - Excellent. 147 out of 902 reviews" "
Rating 8 - Good. 313 out of 902 reviews" "
Rating 6 - Okay. 255 out of 902 reviews" "
Rating 4 - Poor. 111 out of 902 reviews" "
Rating 2 - Terrible. 76 out of 902 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was not even complimentary coffee. The owners kept reminding us that checkout was at ten- even in the evening and at 8 am when we saw them. The place is not clean at all and there was a lot of broken and missing items. We took pics of them
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The motel was outdated. Some of the in room amenities were not working. It was a beautiful area and we love visiting Stockbridge.
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service
Great stay for the price
Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like 50 years of cigarette smoke
Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
I would reccomend this place for summer only. In winter it is cold so cold that I had to use my own sleeping bag under their covers. Ironically I took this cheap place because in my own house nearby the hot water boiler has broken down. Their thermostats were unresponsive, the heater in the bathroom was on constantly, old and ineffective. To take a shower I needed to close the bathroom and run the hot water until the room was like a schwitzbad.
Stayed 2 nights in Jan 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
Stayed 2 nights in Dec 2023

6/10 Okay

Lenville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was originally placed in a room with one bed, which is not the one I reserved, but that was ok, since it was only me, however, the room was cold and I was asked to plug in an oscillating heater to heat the room. It was about 5 inches in diamater and maybe 30 inches high. I did so, then went to eat. After I'd returned I waited a bit and the room was still cold. At that point, I called the office and they moved me into the room I was originally supposed to have and I suppose they controlled the heat, because it actually got too hot. Upon waking I went to check out and realized breakfast is only two days a week (on the weekends) there and outside the office was a coffee pot and some cups. I dropped my keys off and left. I'll choose another location if I ever need to stay in that area again.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Dissatisfied
The website states that breakfast is included but when we got there the owner said that breakfast was only offered in the summer season. Instead of being allowed to enter the office, the keys were handed to us from a grilled window. Very unwelcoming!
Stayed 1 night in Oct 2023

4/10 Poor

Julie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok for an overnight stay- don’t get your expectations high; you get what you paid for
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness
A good low-priced option for staying in the Berkshires.
Stayed 1 night in Oct 2023

2/10 Terrible

yonggang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

joanna

Travelled with family
Disliked: Amenities
Don’t waste your time or money. Rude worker (owner?) nasty smelly place. Take the time to drive elsewhere
Stayed 1 night in Oct 2023

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service
Excessive dust in room, underneath most surfaces, caused sneezing
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Room smell was very musty or mildue ish. The rug needed to be steam vacuumed.
Stayed 1 night in Oct 2023

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Silvia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The equipment was very old
Stayed 2 nights in Oct 2023

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The essentials were all there and good. Nice clean bath, good bed. A work in progress. No heat but none was needed. Was offered a space heater to use.
Stayed 1 night in Oct 2023

4/10 Poor

Jay S

Disliked: Staff & service, amenities
Forget about the advertised complementary breakfast. Not even coffee.
Stayed 1 night in Oct 2023

4/10 Poor

Richard P

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Ok for one night
Well situated just off highway 90. Bed was comfortable but room and hotel need a lot of TLC
Stayed 1 night in Sep 2023

6/10 Okay

Jack

Liked: Staff & service
M
Stayed 1 night in Sep 2023

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
refused to honor my reservation
I reserved on hotels.com at 11:00 PM. I showed up at 11:15 PM. The office was closed. There was a cell phone listed for the motel. I phoned. A male came to the window and told me they were closed and to go away. I stated I had a hotels.com reservation. He told me 2 more times to go away. The person was rude and totally uncooperative.
Stayed 1 night in Sep 2023

8/10 Good

marc

Liked: Cleanliness, staff & service, room comfort
Dated but nice and well kept hotel.
Stayed 1 night in Sep 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lawrence, Endicott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Updated bathroom,very nice. Great value.
Stayed 1 night in Sep 2023

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
This is the dirtiest motel I have ever been in. It was too late to find something else. I should have slept in the car. I slept on top of the bed with my clothes on. There was no soap or shampoo in the bathroom and mold growing on the cracked tile on the walls and floor. I don't know how they stay open. I regret not taking photos.
Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathleen from Coventry
I can always get a good nights sleep knowing that the rooms are clean, i get fresh towels, its quiet and has everything we need including a breakfast. The people are super helpful which adds to the charm.
Stayed 2 nights in Aug 2023

6/10 Okay

Leland

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Gabriela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place to anyone - not only it is dated and beat-up but there is grime on the dark carpet, the scraped, beat-up door, windows; door locks were broken, so the door could not be secured at night. Price included continental breakfast, however, that meant OJ (plastic container was empty) and some mini muffins (two left on a table) - nothing else. This is a terrible and unsafe place, run by deceptive advertisements, including on this site, Expedia.
Stayed 1 night in Aug 2023

6/10 Okay

Elizabeth

Disliked: Staff & service, property conditions & facilities
On the edge of being unacceptable
Stayed 1 night in Aug 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities
It’s an inexpensive place to sleep. Bathroom was clean. Breakfast was pleasant.
Stayed 1 night in Aug 2023

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Harvey, Kenosha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
About the least expensive in the area but it shows. Our sheets had pilling you could feel when you moved. Had to hookup our AC and reprogram the TV. Breakfast was minimal continental. Thin walls, some noise from nearby highway. Just OK, I would spend a little more next time.

6/10 Okay

Andrea

Stayed 1 night in Jul 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023

10/10 Excellent

charles

Travelled with family
Liked: Staff & service
Convenient to Tanglewood(10 minutes ). Property is vintage motel with dated everything. But appears very safe and reasonably priced compared to Lenox hotels. Nice Italian restaurant just 5 minutes away. Overall can’t complain.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty basic motel. Room was clean and fresh smelling and the location is close to local attractions. Fridge and microwave but no in room coffee maker and the toilet is pretty low for the elderly. For the price and location worked out perfect for us.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Carol

Disliked: Cleanliness, property conditions & facilities
The bathroom fixtures and room rug could have been much cleaner; one of the room microwaves couldn't be plugged in; the other needed to be plugged in/unplugged to get it to work/shut off; non-working mini-fridge; no coffee maker in room.
Stayed 1 night in Jul 2023

8/10 Good

Barbara Eck

Travelled with group
Liked: Cleanliness, staff & service
Reasonable. Close to Lenox and Lee
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location
Stayed 2 nights in Jul 2023

8/10 Good

Thomas B Gilbride

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was ok but definitely needs updating and maintenance. Windows so dirty we could barely see out of them. Baseboards dirty and rusty need painting. Furniture old, bed bouncy but ok. Only two small pillows on each bed. Inside of door paint chipping off, GFC outlet in bathroom very loose. Wall near shower head has hole in it. The bathroom was good overall, very clean and functional with good water pressure. My daughter and I didn’t mind staying here but my wife would never return.
Stayed 2 nights in Jul 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pay more and stay elsewhere
We needed a place simply to sleep, and the prices in Great Barrington, where we usually stay, were super expensive. I should have just paid the extra. I cannot believe I paid over $150 for this hotel. The pillows? They were about the size of baseball bases...only thinner and less comfortable. For real. The room smelled mildewy, and a window was open we got there (there was a screen, so there's that). The comforter looked one that Jack Kerouac might have used on his travels...as the same one from decades ago. There was a big, silver microwave that was about the size of a small boat. It sat atop one of the nightstands, which had been pushed under the wall unit air conditioner. There was some type of stove in there, but I can't comment on that because, um, the whole scene didn't exactly lend itself to, you know, ;extensive food preparation. To be fair, I will list the positives: Good wifi with no password needed. The wall unit AC did work well enough to cool the tiny room. The sink put out very hot water immediately. The bathroom and main room floor were clean. Finally, the "breakfast" was so off-the-chart bizarre that I have been laughing about it for over 24 hours. There is a table on the porch where you check in, and there were two plastic containers of cereal with milk, coffee and a gallon of cutrate orange juice JUST SITTING OUTSIDE ON A WARM MORNING. There was a bowl of icky bananas and a few tiny muffins in a store container. I so regret not having a pic!
Stayed 1 night in Jul 2023

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathleen from coventry
the proprietors are very friendly and helpful, which makes your stay more pleasant, no pun intended. We needed a clean, quiet place with easy parking, and Pleasant Valley gives us that. When traveling for business with a long work day, it is important to get a good nights sleep. A clean room, hot water and clean towels are all we need.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for area.
Stayed 1 night in Jul 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing to like. The room was dirty. Smelled moldy and musty. Cob webs and dust everywhere. No hot water at all. Wall paper peeling from walls. Stains on chairs, carpet and walls. But we liked the bottle opener screwed to the bathroom door casing.
Stayed 1 night in Jul 2023

8/10 Good

Ishita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place close to highway in this quaint little town for a one night stop on our way to Canada. Wasn't expecting much and was not disappointed . What I liked was there was tea available for non coffee drinkers like me. Helpful staff. You need a car to go around as diners are not walkable
Stayed 1 night in Jun 2023