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Reviews of Swan, Thatcham by Marston’s Inns

4 out of 5
Swan, Thatcham by Marston’s Inns
Station Road, Thatcham, England

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 81 reviews" "
Rating 8 - Good. 28 out of 81 reviews" "
Rating 6 - Okay. 11 out of 81 reviews" "
Rating 4 - Poor. 10 out of 81 reviews" "
Rating 2 - Terrible. 8 out of 81 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Was just a stopover on a motorcycle road trip and the Swan was perfectly fine stop clean and all I needed with out of the way parking for the bike. Staff were nice and helpful, had an OK, average breakfast in the morning. I also ate here the evening of my stay and this was not great, perhaps between chefs 🤔
Stayed 1 night in Apr 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service
It was good for the price , but couldn’t have a shower as water kept losing power
Stayed 1 night in Apr 2024

4/10 Poor

Rebecca

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Business traveller
Liked: Staff & service
Solo business trip
The room was a comfortable space. Bed/pillows ok, could’ve been better. The staff were very friendly and helpful.
Stayed 1 night in Jan 2024

6/10 Okay

melvyn

Liked: Cleanliness
Christmas break
This was just a bed for two nights as visiting family for Christmas near by so not much time spoon the room
Stayed 2 nights in Dec 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fits the Bill
Have stayed here before and will do again the accommodation is exactly what we require for a one night stopover.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Welcoming.
The staff were really helpful and welcoming so I've booked back in for my next business trip.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Sue

Stayed 1 night in Nov 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

6/10 Okay

Karen

Liked: Cleanliness
Covenant stop over
The swan is situated next to a rail line/station and this is busy line with a crossing with gates and an alarm to notify drivers of the gate closing. All necessary for safety and by no means the fault of the swan, but made for a noisy stay. Room was fine and clean but would not choose to stay again. Lots of workman staying. restaurant on site so handy for meals.
Stayed 1 night in Aug 2023

6/10 Okay

Gavin

Business traveller, Travelled with group
Liked: Staff & service
Busy pub, but unfortunately needs updating very tied. Helpful staff and friendly
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Pub quiz was very loud, couldn’t sleep, the room wasn’t clean and got charged multiple times for parking
Stayed 1 night in Jun 2023

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time at The Swan
I have stayed in this hotel a couple of times now. The staff are very friendly and supportive. It was really hot in my room so they supplied me with a fan for the duration. The food was amazing, well tasty as was the breakfast. I would definitely recommend this to anyone who requires good quality service
Stayed 1 night in Jun 2023

8/10 Good

Hugh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay
We arrived on a sunny Sunday afternoon, but there was plenty of space in the car park, which is free for hotel guests, you just need to provide your vehicle registration at check in. All the staff we met were friendly & helpful, with full directions given regarding the location of our room (all rooms are in an annexe beside the main building) ours was upstairs. The room was large, comfortable, and clean. We ate dinner in the pub, and thoroughly enjoyed our meal. Next morning, cooked breakfast was served to our table, and was perfectly adequate before we continued to our next destination.
Stayed 1 night in May 2023

8/10 Good

Chris

Stayed 1 night in May 2023

8/10 Good

Alexander

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Mediocre stay at best and wont return.
The bath had 2" of water in it on arrival. The fire alarm light (green) is so bright you might as well be full lights on and sleep was impossible. The road and train noise is unbearable too. Either the barrier crossing for the train or the boy racers at the roundabout. Getting a table for food in a Wed might was almost impossible. All tables booked less well out of the way for the quiz night.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
First and last stay at Marston Inn
Not the best stay. On arrival into the car park we both were saying "oh no" ay the sight of the outer bedrooms, which didn't improve when we checked in. No warm friendly welcome and no proper explanation of how to find our room. We were left wandering, asked again and told to go straightforward. Faiked to mention it was through a fire exit door to the outside. Our hearts sank as we opened the access door to see a dingy flight of stairs with paint flaking off the walls. The room itself was basic and really dusty. The bedding and bathroom were both clean. Toilet seat was loose. Everytime either the access door or the opposite guest bedroom door opened our door moved too! Ended up sleeping with a chair propped up against it! Our prepaid breakfast was a poor do too. The price included items from the continental and a cooked breakfast. Nothing was on offer so we asked the waitress abd managed to get some cereal. Asked again for fruit juice. The English Breakfast was ok ....just! We were staying there to attend a family funeral at the very nearby crematorium. Had it not been for that fact we would have driven right on by!
Stayed 1 night in Mar 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

Louisa

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

koteswararao

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst service

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value for money, staff were excellent, very accommodating, thanks to Danny for the late check in much appreciated
Stayed 2 nights in Oct 2022

8/10 Good

graham

Stayed 1 night in Oct 2022

8/10 Good

Jennifer

Stayed 1 night in Oct 2022

8/10 Good

SUSAN

Stayed 1 night in Oct 2022

10/10 Excellent

Tracey

Stayed 1 night in Oct 2022

10/10 Excellent

MRS H C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, good size rooms , good food , friendly atmosphere 👌, rooms were very clean , good shower presure, nice touch with the biscuits, defo try stay again
Stayed 1 night in Sep 2022

6/10 Okay

Edward

Stayed 1 night in Sep 2022

8/10 Good

Ange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Room was good, value for money, beds comfortable. Lighting wasn't brilliant in bathroom
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Stayed 1 night in Aug 2022

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, but let down by small details.
Rooms were small but clean and good power socket and desk arrangement. Bed was a bit hard and lumpy. There was no iron available, even from reception, and no shampoo or shower gel in bathroom. There was a liquid soap dispenser, but out of reach of shower. It’s those small details that let it down. Overall, good value for money though.
Stayed 1 night in Jul 2022

8/10 Good

Sarah-Jayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

David

Liked: Cleanliness, staff & service, room comfort
Poor overall
Sink plug jammed. Served wrong food . Not for us again
Stayed 1 night in Jun 2022

6/10 Okay

Mariyappan

Liked: Cleanliness, staff & service
Nathan
It’s average old property. Noise from upstairs. Room is very tiny. But it was clean and tidy . So hot n there is no aircon to use it.
Stayed 1 night in Jun 2022

10/10 Excellent

Edward

Stayed 1 night in Jun 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 4, Swan Inn Thatcham
Minor details like: towel rail not working, extractor fan very noisy, location of loo roll holder and squirty soap rather awkward, otherwise all good :)
Stayed 1 night in Jun 2022

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
nice enough pub but the accommodation is poor
tiny room that was incredibly hot even with heating off and window open. bathroom stank which made the bedroom being so small stink too. early teens girl at breakfast only so when i packed and went to check out and complain the pub was all locked up with no on answering. nice enough pub but the accommodation is poor even given the cheap price - felt sick all day
Stayed 1 night in Dec 2021

10/10 Excellent

Colvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Swan, Thatcham, Berkshire
Lovely cosy room. Perfect for a relaxing night/ weekend away. Food is good and reasonably priced. Would recommend to friends and family. Will visit again.
Stayed 1 night in Jan 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Location. Helpful Staff.
Very friendly, helpful staff at a pleasant location just outside the town. Great value but if you're a light sleeper, you might be advised to look elsewhere because of the hotel's proximity to the railway station.
Stayed 3 nights in Dec 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The light on the shaving mirror in my room didn’t work. They switched me to another room with no quibble. Nice people.
Stayed 1 night in Dec 2021

8/10 Good

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Dec 2021