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Reviews of Mercure Tetovo

5 out of 5
Mercure Tetovo
Avenue Marshall Tito, Tetovo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 73 reviews" "
Rating 8 - Good. 18 out of 73 reviews" "
Rating 6 - Okay. 4 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed overnight because we arrived late in the evening. Place is clean and great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Staff & service, property conditions & facilities
Modern, large rooms, decent bathroom
Stayed 1 night in May 2023
Response from Mercure Tetovo on 2 Jun 2023
Dear Mike, We very much appreciate your comments regarding your stay.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Indrit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Oct 2022

10/10 Excellent

Islam

Liked: Cleanliness, amenities, property conditions & facilities
Excellent the best hotel and the best people
Stayed 9 nights in Apr 2022

4/10 Poor

saranda, Mequon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only thing I’d change is the price of snacks in the mini bar. Prices first natural way overpriced. Everything else was great! Breakfast/Non-Alcoholic drinks were free and good.
Stayed 6 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Mercure Team on 27 Nov 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tetovo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mercure Tetovo on 8 Oct 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mercure Tetovo on 8 Oct 2019
Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Elif, Wisconsin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a gorgeous city! Rooms are clean and modern. Comfy beds & pillows. Front desk staff are excellent! They do everything they can to make your stay the best it can be! They’re so helpful and welcoming. Then the roof top Restaurant/cafe/Bar is a added bonus with gorgeous views for days of beautiful Tetovo! Great food & drinks & staff. The hotel is right in the heart of the city with markets & restaurants and cafe’s right outside your door. There’s a small mall behind the hotel. A market right next door, that’s where we’d buy our bottled waters for the room. The first set of water bottles & Nescafé are on hotel and the rest you’ll be charged for. But no worries markets right next door or there’s a gazillion of them all around the city. Overall it’s a great place to stay I can’t wait to back!
Stayed 10 nights in Aug 2019
Response from Mercure Tetovo on 19 Aug 2019
Dear Elif, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Not quite standard for a Mercure - low lighting, no staff to help with luggage, etc. Hotel appeared empty except for the loud night club on the rooftop, which you can hear from the rooms. Good breakfast spread, reliable WiFi, parking on premises.
Stayed 1 night in Aug 2019
Response from Mercure Tetovo on 13 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mercure Tetovo on 2 Aug 2019
Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a superb hotel. It is located very close to the city's main shopping area, which includes a picturesque market. Tetovo's main attraction, the Painted Mosque, is within easy walking distance, as is the central bus station. The staff is very helpful too. The breakfast was varied and of high quality.
Stayed 1 night in May 2019
Response from Mercure Tetovo on 7 Jun 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

florim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great services ce
Great hotel, staff very professional and nice
Stayed 5 nights in May 2019
Response from Mercure Tetovo on 30 May 2019
Dear Florim, We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, very good food (we had both dinner and breakfast). Secure parking. Very good location for the Painted Mosque + a local bazaar & supermarket within 5 min walk.
Stayed 1 night in Jan 2019
Response from Mercure Team on 5 Feb 2019
We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2018
Response from Mercure Team on 10 Jan 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing!! Clean, staff was extremely nice
Stayed 5 nights in Sep 2018
Response from Mercure Team on 4 Oct 2018
Dear Guest, Thank you so much for staying in Mercure Tetovo and thank you for sharing with us your experience. We are very glad that you had nice stay and we will be more than happy to welcome you again!

6/10 Okay

Arlind

Stayed 1 night in Feb 2024

10/10 Excellent

Rezak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön und sehr ruhig
Stayed 4 nights in Jan 2024

10/10 Excellent

Zarif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Unterkunft, gerne wieder
Stayed 3 nights in Dec 2023

10/10 Excellent

alf reny

Stayed 1 night in Oct 2023
Response from Mercure Tetovo on 21 Nov 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mercure Tetovo on 16 Oct 2023
Dear Naser, We very much appreciate your comments regarding your stay at the Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Kelmend

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und empfehlenswert
Stayed 3 nights in Sep 2023
Response from Mercure Tetovo on 16 Oct 2023
Dear Kelmend, We very much appreciate your comments regarding your stay at the Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel Mercure Tetovo
Hotel bello , ma personale scadente con poca voglia di lavorare, pulizie camere insoddisfacenti!!! Rispecchia la gente del posto …
Stayed 4 nights in Jul 2023

8/10 Good

Gökay

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel, but the lights in the rooms are very low. It can be better.
Stayed 7 nights in Jul 2023

6/10 Okay

Fikret

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in May 2023
Response from Mercure Tetovo on 2 Jun 2023
Dear Fikret, Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel in top Zustand.
Alles neu, sehr sauber, sehr gutes Restaurant. Leider noch keine Fitnessbereich (wird noch gebaut)
Stayed 1 night in May 2023
Response from Mercure Tetovo on 2 Jun 2023
Dear Guest, We very much appreciate your comments regarding your stay.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Filippo

Business traveller
Disliked: Cleanliness
Hotel Mercure
Hotel bello , ma priva di palestra e scarsa pulizia ….
Stayed 18 nights in Mar 2023
Response from Mercure Tetovo on 2 Jun 2023
Dear Filippo, Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Arife

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 4 nights in Feb 2023

10/10 Excellent

Samir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Mercure Tetovo on 23 Jan 2023
Dear Samir, We very much appreciate your comments regarding your stay.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Hasibe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Barije

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren rundum zufrieden!
Stayed 5 nights in Sep 2022

8/10 Good

Oswald Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Veseli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für minibar Eine Redbul zwei Wasser 15 euro
Stayed 1 night in Jul 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

8/10 Good

Hasan

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022
Response from Mercure Tetovo on 12 Mar 2022
Dear Guest, We very much appreciate your comments regarding your stay.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service . Renlighed på højt plan . En af de bedste steder jeg har overnattet
Stayed 1 night in Dec 2021
Response from Mercure Tetovo on 11 Jan 2022
We very much appreciate your comments regarding your stay.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Deniz

Stayed 1 night in Oct 2021

2/10 Terrible

CELIO

Stayed 2 nights in Jul 2021

8/10 Good

Celio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo /bebeficio
Otima localização-Facil acesso
Stayed 3 nights in Jul 2021

10/10 Excellent

Andrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist sehr schön und modern ausgestattet. Leider ist das Personal aber nicht sehr "geübt" in Punkto Service... beim einchecken wurden bspw. einfach die Zimmer-Karten überreicht ohne zu sagen welches Zimmer ich bekomme und wie ich dort gelange... Schöne wäre es zudem gewesen, wenn man wenigstens ein freundliches Lächeln bekommt, wenn man bei der Rezeption vorbei läuft...
Stayed 4 nights in Jul 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard
Decent pkace. Well worth the money
Stayed 1 night in Jun 2021
Response from Mercure Tetovo on 23 Jun 2021
Dear Martin, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money :)
A very nice hitel located as central as possible in Tetovo. When staying at a 5 star hotel expectations are higher so i was a bit dissapointed when there was no gym or spa available. I also hooed they woukd restock water while cleaning the room the second day. Rooftop bar wss 10/10
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 5 nights in May 2021