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Reviews of The Woolpack Hotel

4 out of 5
The Woolpack Hotel
26 High Street, Tenterden, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 112 reviews" "
Rating 8 - Good. 39 out of 112 reviews" "
Rating 6 - Okay. 13 out of 112 reviews" "
Rating 4 - Poor. 4 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old pub/hotel, the room was beautiful with the church view, lovely big bed, unfortunately the plumbing is rather noisy
Stayed 1 night in May 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and modern but quirky built into an extremely old building there were beams and uneven doors and door frames lovely charm. We also stayed for dinner which was excellent made to feel most welcome straight from arriving by James (ask for his long vodka). A lovely welcome good food good drink and a comfy bed. Excellent.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The room was ok but beware of the hot water temp as It is far too hot and I still have a sore foot to remind me.
Stayed 1 night in Mar 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really amazing, the room and staff were all lovely. The only single thing I would say is to put a warning in the bathroom about the water system because I lots a few years off my life the first time it went off.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Value
Incredible value, great service, friendly staff, comfy bed, couldn't get the hot water running in the morning but didn't detract too much from the stay and a bargain
Stayed 1 night in Dec 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic, welcoming staff, everything you could hope for. Good food. Comfortable bed. In spite of being on the main road, quiet. And properly dog-friendly, not just dog-tolerant.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Mansfield

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Friendly and helpful staff. Large comfy room. Delicious breakfast. Recommended and would happily stay again.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and location
Crackinggg food, lovely staff, great central location and really lovely room. Only downside for us was that the building being very old meant we could hear all the noise from downstairs whilst in our room. And being at the front of the building meant we had the traffic noise and street lights to contend with as well! So our sleep was a little disturbed, but overall we had a wonderful time and really enjoyed our stay.
Stayed 1 night in Nov 2023

6/10 Okay

Jo

Greeted by friendly staff, room was clean with a lovely bathroom and all the amenities, comfy bed. I would avoid the room right over the bar as this was very noisy even after closing time with music and chatting until after midnight. Breakfast was very nice but dinner pretty average.
Stayed 1 night in Nov 2023

6/10 Okay

Katherine

Disliked: Amenities, property conditions & facilities
Enjoyed our stay, lovely staff, good breakfast. Only thing that wasn’t great was the bathroom macerator was so so loud every time the taps or shower was turned on. Overall though nice hotel to stay!
Stayed 1 night in Oct 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Vivienne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, charming hotel in a perfect location for us. Friendly staff, lovely food - well worth a visit
Stayed 1 night in Jul 2023

8/10 Good

Andy

Stayed 1 night in Jul 2023

6/10 Okay

Pam

Travelled with partner
Liked: Staff & service
Ok, I would check out if the property has live music which we found out to our detriment-we had been out all day touring around the area, had dinner out, returned to the hotel to relax, to discover a very very loud rock band started playing in the property ay around 8pm (which we were not told about). The band finished around 1030pm! Also the en suite had glass doors which were partly shaded across the centre not at all fitting for a couple or the 15 century inn interior, I would not book Jakes room. The saving grace was Jess who served our breakfast a very lovely, smiley and can do anything attitude - deserves a star!
Stayed 2 nights in Jul 2023

10/10 Excellent

Helen

Stayed 1 night in Jun 2023

10/10 Excellent

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Elia, London

Travelled with partner
Liked: Cleanliness, staff & service
Not a bad place. Did it's job. Area is boring however and actually impossible to get a taxi to where we needed to go. I ended up driving there and not drinking therefore. Breakfast took 40 mins to cook and they were only cooking ours and one other table. And it was lukewarm. But not too bad.
Stayed 1 night in May 2023

10/10 Excellent

Will

Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
We had a very pleasant 2 Night stay and felt very comfortable. Great place to stay to explore Tenterden
Stayed 2 nights in Apr 2023

10/10 Excellent

Roger

Stayed 1 night in Apr 2023

8/10 Good

austen, Beckenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very old and this is what gave it charm and uniqueness. Our room was extremely spacious and situated towards the back of the pub so was very quiet. However as with all old properties there were some niggles - the bathroom/shower was quite small although they had made good use of the space it was difficult to shower properly and maybe it was me but water went everywhere! The toilet was fitted with a macerator and although we were told this at checkin we couldn’t get over how noisy it was and it seemed to have a mind of its own, which made us jump when it decided to go off! I could imagine this would annoy if staying longer ( we had just one night). We ate at the restaurant which was lovely the steak and ale pie was delicious and the cocktails for dessert expresso martinis were very well made! Breakfast in the morning was equally good and a generous portion. Overall we enjoyed our stay and would recommend the staff were friendly. My only other gripe is the pub is dog friendly, which having a dog I was naturally pleased with. However upon arrival there was I assume a ‘local’ with a huge Alsatian at the bar and as we walked in it went berserk - luckily the owner was able to hold on but had he not it could have been quite nasty and no one said anything to the owner. I am all for allowing dogs but not if they potentially going to attack other dogs! Plus first impressions count, even other patrons in the pub turned to look!
Stayed 1 night in Apr 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pub/hotel in the heart of Tenterden. Wonderful customer service and food served for evening meal and breakfast was excellent.
Stayed 1 night in Mar 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Gwilym

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stop
A very good hotel for our overnight stop. An old characterful building and our room was quite noisy from the bar below and some strange water pump noises in the night but it was great value, with good breakfast options and helpful staff.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Not bad, quiet once pub closed, though bare in mind this is a very old building with thin walls so you hear any movement at night. TV didn't operate continuously kept loosing signal both on aerial and internet catch up. Food menu not to our taste, limited choice and we prefer more down to earth food, so we ate out at one of the many local eateries. Breakfast hot and fresh with options to set menus.
Stayed 1 night in Feb 2023

10/10 Excellent

J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in the heart of Tenterden
A lovely pub with very comfortable rooms. Due to the age of the building there are a few steps and wonky floors but that wasn't a problem for us and the rooms are beautifully done. The breakfast was amazing and the free on site parking is a big bonus. Good atmosphere in the pub too.
Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Stayed 1 night in Jan 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy pub stay
Cosy pub for overnight stay - great breakfast!
Stayed 1 night in Dec 2022

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend
A very comfortable room and bed for our stay. Right in the middle of the town, which has a lot to offer. The food was incredible as was the service from everybody involved. Remember you are over a pub, so until about midnight you have the hub a bub from below. Enjoy the town or go downstairs and join in with locals instead.
Stayed 2 nights in Dec 2022

6/10 Okay

Anne-Marie

Stayed 1 night in Dec 2022

10/10 Excellent

Stein Roar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Emmylou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, facilities were excellent rooms impeccably clean. Food & drink in the bar also Plenty of places nearby For food just a walk away would definitely use again if in the area
Stayed 1 night in Nov 2022

2/10 Terrible

Stuart

Stayed 1 night in Nov 2022

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly very clean excellent staff and food
A very welcoming place from arriving having a most Wonderful lunch in the bar before going up to a very clean and warm very well equipped room. Afternoon relaxing before coming down to a nice restaurant for a lovely evening dinner the staff could not of been better all very good food and service was excellent then off to the bar again for evening drinks and live music all of this with my little dog who goes everywhere with me.
Stayed 1 night in Nov 2022

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this lovely old pub, the staff are amazing and the food as delicious as ever. We find the pub warm and welcoming and great that it is dog friendly too.

10/10 Excellent

Lyndsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quirky hidden gem!
We have just returned from our overnight stay in two of the beautiful rooms here and I honestly can’t wait to come back. I picked this hotel due to its location near-by to a hospital appointment, and because it was dog friendly - and I can assure you that Bear was definitely made to feel welcome and thoroughly enjoyed his stay. I did read the mixed reviews before coming, however we decided to see for ourselves - and we are really glad we did. So firstly yes, the macerator is noisy, I won’t lie, but it’s just one of those things that comes part and parcel of it being an old building. The same can be said about the wonky floors, it’s part of the history and character of the building. We had two exceptionally clean and spacious rooms, with modern furnishings and beautiful bathrooms. The beds were huge, as was the telly - lovely coffee machine and fresh water on arrival. We did request a kettle and this was provided literally within 5 minutes. We all slept well and were not interrupted by any noise, it was very peaceful and relaxing. We are in the restaurant at night and had breakfast there in the morning - I honestly cannot fault it, the food was exceptional and the service was too. A huge shout out to Nancy in particular, very polite and friendly, and extremely knowledgable of the buildings history - she is a credit to your team. Overall, we very much enjoyed our stay and can’t wait to come back, we had a really lovely time, thank you.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Woolpack
Wonderful staff, food superb , and will be going back 👍
Stayed 1 night in Sep 2022

10/10 Excellent

Suraj

Stayed 2 nights in Sep 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation in Tenterden
Stayed 1 night in Sep 2022

8/10 Good

Jennifer

Stayed 1 night in Aug 2022

8/10 Good

roger

Stayed 1 night in Aug 2022

2/10 Terrible

Trevor

Stayed 1 night in Aug 2022