Tenno Holidays from £251

Please be patient as I explain both the pros and cons of Hotel Berna. We booked one room for a single room with 2 separate beds, my friend and I were traveling for leisure. When we arrived we were told the room had only a single bed. I showed the front desk representative the receipt showing we requested separate beds. Now here is where I give credit for surperior customer service. At first they tried to separate the beds thinking it was setup as 2 doubles stuck together. That didnt work as it was one queen bed. Since they were fully booked that night excelt for one other room elft they gave us that room for me at no chargem The rpe at front desl also offered me free juice and water bottles. The next day I went to front desk and a new guy offered us free breakfast vouchers AND 2 free drink vouchers at their bar. Later that day they gave us a room that opened up and was an upgraded room with huge bathroom. Everyday we were there the front desk staff ajd smiles on their faces and helped with any questions or requests we had (called taxis, location of places, etc.). As for the location, it was in a cool spot with local restaurants all right downstairs. Parking however is another story. They dont offer parling as they dont own any parling soaces, if you come with a vehicle you must drive around until you find a spot on street. NOTE: They say you must apy at a machine for parking but a local told me that nobody ever gives tickets and we never received one.

Convenient markets around the block, restaurants. Walkable.

The property is fairly new - very Boutique, smaller hotel with a Grand feel! The rooms were very well appointed and the Bath area was roomy and comfortable with great shower! What can we say about Gaia other than Exceptional! She made our first stop in Italy the Best! Outstanding customer service all the way around from the entire staff!

Great hotel, close to everything and had everything you need if you're traveling and need to re-cooperate. Would definitely stay again!

Very nice property. Rooms clean and comfortable. Well located, near transportation and points of interest.

The staff was friendly and the view of the lake is nice. However this is NOT a 4 star property. It’s at most 2.5 stars. The rooms are super small, there is no closet, your clothes and suitcases will be right next to your bed. There is no gym. The pool is not heated. The area around the hotel is not the glamorous Lake Garda one would expect, it is surrounded by campgrounds, bungalows, rundown apartment buildings, low-end hotels and houses. There are better places to stay on Lake Garda.