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Reviews of Pleasant Hotels International

4.5 out of 5
Pleasant Hotels International
No. 269 Daxing Road, Taoyuan District, Taoyuan City

Reviews

7.2

Good

Rating 10 - Excellent. 105 out of 588 reviews" "
Rating 8 - Good. 242 out of 588 reviews" "
Rating 6 - Okay. 148 out of 588 reviews" "
Rating 4 - Poor. 67 out of 588 reviews" "
Rating 2 - Terrible. 26 out of 588 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast and free airport transportation ,reasonable price and good location, very clean rooms and friendly people.
Stayed 1 night in Jan 2020
Response from may on 31 Jan 2020
Thank you for staying. We look forward to seeing you again and let us have the opportunity to serve you again.

8/10 Good

C.T, Toronto, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the residential area. So there's not much place around for tourist.
Stayed 4 nights in Jan 2020
Response from MAY on 22 Jan 2020
Thank you for staying. Your suggestions are the direction we are working to improve. We look forward to seeing you again and let us have the opportunity to serve you again.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive for the room condition. Exterior is ok but not inside the room. It's old and nothing much choices in the breakfast buffet.
Stayed 2 nights in Dec 2019
Response from MAY on 8 Jan 2020
Thank you for your stay. Your suggestion is the direction we are working to improve. We look forward to seeing you again and let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from MAY on 9 Jan 2020
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet access poor. Other than that, a great hotel.
Stayed 1 night in Dec 2019
Response from May Fu on 18 Dec 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. We look forward to seeing you again and let us have the opportunity to serve you again.

10/10 Excellent

Bong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from MAY FU on 5 Dec 2019
Thank you for your stay. We look forward to seeing you again and let us have the opportunity to serve you again.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional front desk. Free airport shuttle!
Great stay! Elegant front desk. Free airport shuttle! Very convenient.
Stayed 1 night in Nov 2019
Response from MAY FU on 5 Dec 2019
Thank you for your stay. We look forward to seeing you again and let us have the opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room with many ammenities. Staff very polite and helpful.
Stayed 2 nights in Nov 2019
Response from MAY FU on 24 Nov 2019
Thank you for your stay. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from MAY FU on 21 Nov 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Corridor is dark and room inside in a bit run down..breakfast food is limited choice and cold
Stayed 1 night in Oct 2019
Response from May Fu on 30 Oct 2019
Unfortunately, our service makes you feel unsatisfied, and your suggestion is the direction we strive to improve. Thank you for your valuable feedback.

10/10 Excellent

Ernest, Hawaii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the great service response, thank you. The staff was really helpful and friendly.
Stayed 1 night in Oct 2019
Response from MAY FU on 17 Oct 2019
Thank you for your stay. I look forward to your visit again, let us have the opportunity to serve you again.

6/10 Okay

Yu-Jane

Liked: Cleanliness, staff & service
A place For shot stay
I needed a hotel nearby Taoyuan Airport to stay for few hours. And I did not intend to spend a lot of money for 4-5 hours of sleep. The hotel is old, but for US$55.00 I should not expect too much. So to me this is fair.
Stayed 1 night in Oct 2019
Response from MAY FU on 16 Oct 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It provides free shuttle to airport and foreign currency exchanges
Stayed 1 night in Oct 2019
Response from MAY FU on 24 Nov 2019
Thank you for your stay. I look forward to your visit again, let us have the opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from MAY FU on 2 Oct 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It felt humid and smelled musty in the room. Also— the WiFi was not working at all. There was no outdoor pool as was stated.
Stayed 1 night in Sep 2019
Response from MAY FU on 2 Oct 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from MAY FU on 29 Aug 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

6/10 Okay

GL, Malaysia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is needed to renovate because the facilities and amenities are very old. Will not recommend to stay here again.
Stayed 1 night in Jul 2019
Response from MAY FU on 1 Aug 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from MAY FU on 12 Jul 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

6/10 Okay

LIM

Travelled with group
Disliked: Amenities, property conditions & facilities
My room 1118 aircond was terrible not cool at all. I been complaint for 2 times and yet they us stand fan! We not been offer room changes, front desk advise us aircond under central control and work well. In fact my room is hot like sauna and whole night couldn't sleep.
Stayed 1 night in Jun 2019
Response from MAY FU on 10 Jun 2019
Unfortunately, our service makes you feel unsatisfied, and your suggestion is the direction we strive to improve. Thank you for your valuable feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Only the Lobby is updated but the room is old I love the staff you feel that they care about you..
Stayed 4 nights in Apr 2019
Response from MAY FU on 9 May 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard we had was very roomy!
Rooms are not updated but huge! My 10 year old son even joked that he can get lost inside the bathroom. We booked for a standard and the room was almost like a suite. It's a traditional Taiwanese interior. Staff were very friendly and helpful. The breakfast is decent. Hotel is about 30 minutes drive from TPE airport and an hour from Taipei city center. The one-time airport drop-off- shuttle service provided is also a saving for us. I would recommend this hotel for it's proximity and price. Also wi-fi is superb.
Stayed 2 nights in Apr 2019
Response from MAY FU on 13 Jun 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

DavidC, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It's a spacious and quiet location. Great rooms and it's clean. Good credit there. The staff are a bit numb at times, maybe because they're used to tour groups. But the only gripe I had this time was renovation on the 12th floor right above my room at 9am and it's loud drilling. And the wifi is intermittent during the day.
Stayed 2 nights in Apr 2019
Response from MAY FU on 24 Apr 2019
Unfortunately, our service makes you feel unsatisfied, and your suggestion is the direction we strive to improve. Thank you for your valuable feedback.

8/10 Good

Slim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not opened. I asked online before I went and no one responded. I was told it was not open in winter but it is an indoor pool.
Stayed 7 nights in Apr 2019
Response from MAY FU on 1 May 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from MAY FU on 3 May 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

10/10 Excellent

Lim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cafe was closed quite early. Whenever I got back to the hotel, the cafe was closed. Did not manage to try the coffee and cakes. Overall, best hotel I ever stay.
Stayed 3 nights in Mar 2019
Response from MAY FU on 28 Mar 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Staff & service
It was fine but could be better. Improve the insulation so as th
Stayed 3 nights in Mar 2019
Response from MAY FU on 29 Apr 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from MAY FU on 30 Apr 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom need renew
Stayed 4 nights in Mar 2019
Response from MAY FU on 16 Mar 2019
Dear Customer: We are pleased to inform you that we have received and accepted your special request. I wish you a pleasant journey!

4/10 Poor

Raymond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service is fine to good. The hotel condition is below average. Room has no individual control of AC meaning you can't adjust the temperature.
Stayed 7 nights in Feb 2019
Response from MAY FU on 8 Mar 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from MAY FU on 29 Apr 2019
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

8/10 Good

Minh

Liked: Cleanliness, staff & service
Good service provided like free airport shuttle But room had no heater
Stayed 2 nights in Dec 2018
Response from MAY FU on 7 Jan 2019
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

6/10 Okay

wong leong

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Condition of room
Old building
Stayed 1 night in Nov 2018
Response from May Fu on 20 Nov 2018
Thank You Your entrance. Improve your direction as soon as possible. For the second time, please do not hesitate to contact us again.

8/10 Good

Lu, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and pillows, spacious room. Clean bedding, friendly staff. Breakfast have both western and Chinese style. Shuttle service to air port and Taiwan high speed rail.
Stayed 1 night in Nov 2018
Response from May Fu on 10 Nov 2018
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

8/10 Good

Tung, USA

Liked: Staff & service
The room looks a little aged and traditional, but clean and comfortable. Breakfast, restaurant, and hotel staff are very nice and friendly.
Stayed 5 nights in Oct 2018
Response from May Fu on 23 Oct 2018
Thank you for your stay. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from MAY FU on 26 Oct 2018
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, spacious bedroom; friendly and helpful staff; free shuttle service to airport.
Stayed 1 night in Oct 2018
Response from MAY FU on 25 Oct 2018
Thank you for your stay. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境方便，安全，乾淨， 酒店舒適，寧靜，整潔 附近餐廳多，優惠 Hotel is comfort, clean and quiet Neighbourhood is convenient, safe and clean, many restaurants nearby and cheap.
Stayed 3 nights in Aug 2018
Response from MAY FU on 22 Aug 2018
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

8/10 Good

Jane See kiang

Liked: Cleanliness, staff & service
Location abut inconvenient
Stayed 7 nights in Jul 2018
Response from May Fu on 10 Aug 2018
感謝 您的入住。您的建議即是我們努力改善的方向。期盼您再度光臨，讓我們有再次為您服務的機會。

8/10 Good

Chun Fai Edward

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Safe hotel for family stay
It was a family short stay before we caught a tour early next morning, so we didn’t experience everything in the hotel. Overall very spacious hotel room, mild air conditioning, nice front desk, safe hotel, good neighbourhood which we went out for food around 11pm with no problem. Hotel itself was refurnished with acceptable conditions. Only complaint was I found someone’s hair on one pillow and body hair inside the bathtub. Little more attention to these details can make this a good choice to return.
Stayed 1 night in Jul 2018
Response from May Fu on 2 Aug 2018
Thank you for your stay. Your suggestion is the direction we are working to improve. I look forward to your visit again, let us have the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from MAY FU on 21 Jun 2018
感謝您入住我們的飯店。感謝您的意見反應！

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We did not enjoy the free breakfast selections. Room was clean but not space in overall room.
Stayed 1 night in Nov 2017
Response from susan on 15 Nov 2017
Appreciate your feedback. Look forward to serving you in the near future.

4/10 Poor

Teoh, malaysia

nothing much to say
reach the hotel around 12:30pm and doesn't allow early check in even though they are room available, they ask me to come back in 1 hour time. I know the hotel stated check in time is 3pm but normally when there is room available, most of the hotel will allow early check in because the check out time is 12pm. Other than this, nothing much to say about this hotel. Room a bit old and it is quite pricy!
Stayed 2 nights in Jul 2017
Response from Susan on 21 Aug 2017
Appreciate your feedback.

6/10 Okay

riley , new york

Disliked: Cleanliness, room comfort
It was good. Breakfast can be better not much choices
Response from Susan on 29 Jun 2017
Appreciate your feedback.

6/10 Okay

Pinganh, us

We stayed there in separate dates had to asked change room. Lobby of hotel was nice and clean but not our room, dirty old carpet.
Response from Susan on 29 Jun 2017
Appreciate your feedback.

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite an "Airport Hotel"
I was a little worried following the $500 NT cab ride from the airport, but was relieved to find there was a free shuttle the next morning. The room was comfortable and quiet - I don't need any more than that.

6/10 Okay

charles, pa.

Liked: Cleanliness, staff & service, room comfort
Hotel is average but clean. Staffs are friendly.
The hotel is clean but need more maintenance work and upgrade. The staffs are good and friendly, and helpful. The hotel is easy and covinent to get to near by stores.

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
An old hotel but clean
This hotel is getting really old. The lobby is beautiful but the rooms are really outdated. The colors are really dated, the tub is green...The beds are very hard if that is what you like. They even use a real key which I haven't seen in many years. It appears to be a hotel from the early 70's. I will say that it was clean though. It is also located in a good area.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Good hotel if you're okay with location.
Stayed here one night to be closer to airport. The hotel is pleasantly big, but that becomes an issue for renovation. Its probably very expensive to modernize all of the rooms and may require more business at a higher rate to happen. Overall, it was a decent night's sleep.

8/10 Good

Johan

Liked: Cleanliness, staff & service, room comfort
Hotel near airport
The room and furniture are quite old but it was ok for one night stay. Location is about 30mt from Taoyuan airport. The hotel provide free shuttle to airport.

4/10 Poor

Marcus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rough around the edges
Free airport shuttle, but decaying bathrooms and questionable bed sheets. Rooms desperately need a makeover.