Private beach nearby, beach shuttle
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Reviews of Hotel Isabella

3 out of 5
Hotel Isabella
Corso Umberto I, 58, Taormina, ME

Reviews

8.2

Very good

Rating 10 - Excellent. 109 out of 321 reviews" "
Rating 8 - Good. 147 out of 321 reviews" "
Rating 6 - Okay. 37 out of 321 reviews" "
Rating 4 - Poor. 18 out of 321 reviews" "
Rating 2 - Terrible. 10 out of 321 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cori

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked tgis hotel and was put us in Hitel Villa Diodoro because they were remodeling. Villa Diodoro, the front staff was very rude and did not want to answer any of our questions, like what time is breakfast. When we arrived at our room there was a buzzing noise with a rattle (402). When we reported it to the front desk, they said it should stop at 9:30. They couldn't move us since they were full (which many rooms were not being used since rolling shutters were down all day and evening). The noise did not stop. Needless to say, we had a hard time sleeping. We finally talked to the front desk manager the next day, and he moved us to a different room. There was no compensation for the lack of sleep, not even an apology. The room floors are very dirty and need a good cleaning, the carpet in the hall needs to be replaced. The linens were torn. I am sure the hotel was nice in the 80's but has not been updated since. The breakfast was all processed food, from the meats to the pastries. They had an instant machine for coffee and juice like a cafeteria. The pool area was not open, the front desk told us it was dangerous. They had no shuttle to the bottom. The driveway was broken and unsafe to walk up. Basically, it needs a good overhaul. The view was spectacular. But many other choices for the price that we paid for supposedly a 4 start hotel that had a Michelin star 5 years ago. Very disappointed. Make sure you are actully staying at the hotel you booked
Stayed 2 nights in Mar 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service
It has a fantastic location. That, and ability to use the beach privileges at their sister location, made it an excellent value for the money. The rooms are comfortable; ours has a nice balcony. The room interiors need a refresh.
Stayed 1 night in Oct 2023
Response from hotel isabella on 30 Oct 2023
Dear Tracy,we thank you a lot for your review, it has been a pleasure to have you as our guestBest RegardsHotel Isabella

10/10 Excellent

gary

Liked: Cleanliness, staff & service, room comfort
Wonderful Stay
Had a wonderful week at the Hotel Isabella,the staff from reception to the cleaners were always friendly and cheerful. The building could do with a bit of TLC but that had no effect on our holiday.Our room was at the front of the Hotel where it was always busy up til 1am but the room once the balcony doors were shut was well soundproofed. The aircon worked very well and the two single beds arranged as a double was very comfy and gave a good nights sleep. The breakfast was Buffet style and ample with the typical mix of fresh meats cheese fruit etc served on the roof terrace with a marvellous view of the coast. We would definitely stay here again
Stayed 7 nights in Aug 2023
Response from loredana on 10 Sept 2023
Dear Garythanks for your review we hope we will see soonBest RegardsLoredana

8/10 Good

Heather

Stayed 1 night in Aug 2023
Response from isabella staff on 28 Aug 2023
thank for your reviewwe hope we will see again

6/10 Okay

Brigitte

Travelled with group
Liked: Cleanliness
The location of this property was absolutely perfect! There was noise from the busy street during the night but this was expected given the location of the room. We were disappointed in the appliances not working such as the fridge and air conditioning. The shower waa also extremely small.
Stayed 6 nights in May 2023
Response from hotel isabella on 6 Jul 2023
dear brigittewe thank you for your review

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable room. Excellent shower pressure & temperature!! Appreciate the breakfast buffet!
Stayed 1 night in May 2023
Response from loredana on 31 May 2023
Dear Patricia,we thank you for your review it has been a pleasure to have you as a guestwe wish all the bestKind Regards

10/10 Excellent

LINA S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is cozy, neat and clean; staff are professional and hospitable esp. Lori (front desk) and Ricardo (dining/breakfast)
Stayed 1 night in Apr 2023
Response from loredana on 29 Apr 2023
Thanks Lina for your review it has been a pleasure have you and your family with us... we hope for yuor all best...see yuo soonLory

8/10 Good

Nicola

Stayed 1 night in Apr 2023

2/10 Terrible

Henrique Lima Santos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed this hotel for renovations and never informed us or expedia. So we got there and had no idea what to do or where to stay and then we spent 3 hours on the phone with expedia trying to fix that out.
Stayed 4 nights in Mar 2023

8/10 Good

Jungsook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 이사벨라 더 이상 영업하지 않습니다
영업하지 않는호텔. 정문에서 오랫동안 기다리다 전화통화로 다른호텔로 트랜스퍼 당했습니다. 옮긴호텔은 좋았지만 아무런 공지 없이 문앞에 안내문이라도 있었으면... 여행지에서 갑자기 당하는 황당함! 호텔측에서는 시간이 없어서 미리 연락 못했다네요. 요즘세상에
Stayed 1 night in Feb 2023

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We were told 20 minutes before arrival that the hotel was closed! And that we were transferred to hotel Diodoro. A nice hotel, but a long distance from where we had arranged to have transport. So we had to drag heavy luggage a very long way…and then walk up a hill to town! A terrible situation! Why did you allow us to book a closed hotel! A very very bad result which wasted an hour of our time and caused us to be very worried about how to get to the Diodoro and we were very tired…we are 68years old!! Not acceptable!
Stayed 1 night in Feb 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Hotel Isabella
Hotel Isabella is in a great location right in the main shopping area of Taormina. It is an old historic building, so don't expect the most modern amenities, but it has plenty of old world charm! As you would expect in an older building, the rooms are small but very nice. If you are driving - do not try to park at Hotel Isabella! We tried that, big mistake! There is paid parking at Lumbi just off the expressway. Free shuttles will transport you nearby and there is a short walk to the hotel.
Stayed 1 night in Jan 2023

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the location is great and the staff are friendly however the facility itself leaves much to be desired. They don't have air conditioning as of October--which is still hot is Taormina--so we were very hot in the room. The room was musty and the beds uncomfortable and even with the patio doors open, there was no air circulating. it was also more expensive than other hotels that are a bit higher up and a lot more comfortable an nice
Stayed 1 night in Oct 2022
Response from hotel isabella on 18 Oct 2022
Dear Christinethanks a lot for your review, the air condition works from June to septemberBest Regards

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to explore Taormina. Right on the main street which is where you want to be. The hotel is clean and the staff is welcoming. The breakfast is excellent. The view from the roof is outstanding.
Stayed 3 nights in Oct 2022
Response from hotel isabella on 18 Oct 2022
Dear Mary annthanks a lot for you reviewBest Regards

4/10 Poor

Thomas

Stayed 2 nights in Sep 2022

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second and last time staying at the hotel Isabella . The staff has no smiles they are not welcoming. You have to acknowledging them with Bongiorno. They are not helpful They told me I had to ot and extra $50.00 per night for my second guest. They made me sign stating I pay the $50 per night when I signed it I wrote I like to speak to the manager never contacted us or followed up with us. They gave us one towel no hot water very poor air conditioning, no iron Fuse kept blowing when using the hair dryer. The only thing I can say was nice was location besides that I would book and other hotel.where they will treat you like family. Been to Italy last six years in a row except Covid 2020 The hotel is outdated and dirty they only give you one roll of toilet paper . Think I spent almost $1000 for four nights and it was horrible.
Stayed 1 night in Sep 2022
Response from hotel isabella on 7 Oct 2022
Dear Thomas,reffering to your review please note that you booked 2 different rooms 1 for the first night for 2 people and 1 for the second night for 1 person, for this reason, we ask the supplement. Furthermore you booked another night and we gave a free upgrade in a room with balcony and sea view, and you did not complain us for our smile, or for the clean of the room, and maybe because you feel as in family and enjoed the holiday have decided to spend one more night at Hotel Isabella

8/10 Good

VSEVOLOD, SIESTA KEY

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location unless you have luggage. Town center is pedestrian only. If you have luggage you either have to go down many stairs or walk 250 meters from the town gate, and there is no parking there. If you have a car you go to thee parking lot a half kilometer away and either walk uphill or take the parking shuttle or a taxi to the main gate, and lord help you if you can't carry it all in one trip. The staffing is at too low a level and there are no porters. I would gladly pay 10 to 30 euro more if they had a porter and valet service, like many other hotels in town centers. Rooftop deck for breakfast has outstanding views. One desk clerk was helpful but the others were all surly or diffident.
Stayed 1 night in Sep 2022
Response from hotel isabella on 9 Oct 2022
Dear Mr Vsevolod,we thank you for your review, unfortunally the hotel is located in the pedestrian hytoric center and it is not allowed to come with a car. We know that in our 3 star Hotel there is not a belboy but every times that the guest needs an help we are here for them also with a lugagges and also the girls at the reception. all of the staff gives a nice smiling to our guest, we are sorry that you could not see it in one night of your stay with uswe hope we will see for a next holidayBest Regards

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at hotel Isabella and it will be my last time. The hotel front desk staff is not welcome or friendly no smiles or no Bongiorno's from them unless you greet them first. House keeping was very pleasant and friendly everyday. I made a mistake on my my putting in for one person one night and two people the other nights. booking I had two separate booking because we added on a night to stay so it was two separate reservation After the first night which was reserved for 2 people they put us in a single room with one towel no hot water and the Air condition was very poor. The next day they said my reservation was for one person and I had to pay an additional $50.00 a night for a total $100.00. They told me if I didn't like it I could check out and I would not get refunded. Very poor service when they made me sign the paper for the $100.00 payment I made a note I like to speak to the manger. She said he would contact me I never heard from them. When I asked why I was in a single room the first night when my reservation was for two and why I only had one towel in my room which was stained. Marco response was housekeeping made a mistake. No iron in the hotel had to send four items out to be pressed two shirts two pants cost me $60 euros The bottom line is they lost a customer and I would give this hotel a 1 star. The only 2 quality of this hotel the location & house keeping being pleasant and nice.
Stayed 1 night in Sep 2022
Response from hotel isabella on 9 Oct 2022
Dear Thomas,we thank you for your review. Please be so kind to note that you booked 1 double room for 1 night for 2 people with expedia, and you booked with another agency for other 2 night 1 double room for 1 person, for this reason you have paid the supplement of Euro 50,00 per night. Furthermore for both reservation we gave an upgrade in room with balcony and sea view sharing balbony and for other nights a room with balcony and sea view with private balcony, that you loved and for this reason you booked and extra night.About the iron is not allowed for security reason and we offer an outside service on payment.The manager was every time here to speak with you but you did not complain or ask for her.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place on the main walking street with a panoramic breakfast terrace.
Stayed 1 night in Aug 2022
Response from hotel isabella on 11 Oct 2022
Dear Heather,we thank you for your nice review and hope we will see soonBest regards

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the heart of the city
Hotel is very central , breakfast is very good with a nice view from the rooftop. Staff are very friendly and helpful and we had spent a lovely relaxing day in the free beach club offered by the hotel. Will defaintely stay again.
Stayed 3 nights in Aug 2022
Response from hotel isabella on 21 Aug 2022
Dear Guest,thanks a lot for your review

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, tired hotel
The location is great but the hotel is very tired and dated. I guess it’s ok for a 3 star. We booked a room with a balcony but ended up having to share a terrace with 2 other rooms. I was reading a book out there when a woman came out, started smoking and speaking loudly on the phone. Be careful to request a private terrace (even those are facing the street and have no dividers between rooms but they were better). Beds are two singles pushed together and there is no control over the air conditioning. Staff were really friendly and helpful and gave us a different room but they didn’t know anything about the opera. Breakfast is very basic and the coffee tastes like powdered packet coffee.
Stayed 4 nights in Aug 2022
Response from hotel isabella on 11 Oct 2022
Dear Samantha,we thank you for your nice reviewWe hope we will see soon

10/10 Excellent

Frankie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Friendly staff.
Stayed 3 nights in Aug 2022
Response from loredana on 16 Aug 2022
Dear Frankie thanks a lot for your review Looking forward to welcoming you again at our Hotel Have a nice time Best Regards Staff Hotel Isabella

10/10 Excellent

JOE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and fantastic hotel
Stayed 3 nights in Jul 2022

10/10 Excellent

Gareth, VANCOUVER

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located an a great price. Rooftop patio is a must see.
Stayed 3 nights in Jul 2022

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities
The decoration was great!!!
Stayed 1 night in May 2022
Response from loredana on 11 Jun 2022
Dear Carmen, thank a lot for your review, we are happy to hear that you will love Hotel Isabella and we hope that we will see again Best Regards Hotel Isabella

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2021
Response from hotel isabella on 26 Nov 2021
Dear Richard, thank you for your review Have a nice day Hotel Isabella staff

10/10 Excellent

william, Short Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with balcony. Great location near restaurants and shops. Walking around get beautiful views of the sea and Mt. Etna. Can take the gondola to the beach or see the Greek Theater.
Stayed 2 nights in Sep 2021
Response from loredana on 5 Oct 2021
Dear William, thank you for your review, it is important for us that our guest feel better during their holidays We hope we can see you in a next time Best Regards Hotel Isabella

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful breakfast. The front desk was very helpful with suggestions.
Stayed 2 nights in Sep 2021
Response from hotel isabella on 11 Oct 2021
Dear Ned, thanks for yuor review it has been a pleasure, we hope we can see for a next holiday Have a nice day Best Regards

8/10 Good

Yuan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was horrible and evening very noisy
Stayed 1 night in Sep 2020

6/10 Okay

Maryfrances

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Linda, CT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find. It is in the center of town but you can’t drive there. We weren’t aware of this before we arrived and wanted to check in before we parked our car. We drove around the back, got stuck on a narrow street, then a long walk to the hotel. Park in the Lumbo garage and take the free shuttle to the arch. It’s a short walk from there. Other than that, all good. Would stay there again.
Stayed 1 night in Sep 2019

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Sicilian hotel in the heart of the city.
The hotel is an adorable hotel right in the center of the shopping district. Perfect location! Breakfast was excellent and the room was clean and decorated in a very Italian style. We loved it. A parking garage is within walking distance. Very little street parking.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Taormina, Italy and the centrally located Hotel Isabella. The only bad thing about it was lack of parking. We had to park about a mile away and haul our luggage for about eight blocks uphill on a pedestrian-only street. But it was worth it as this small hotel was really special. It was right on the main street of beautiful Taormina and had an amazing rooftop deck where breakfast was served and we took our wine and appetizers in the evening. It even had a view of the ancient Greek amphitheater and many highlights of the city.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed for a week while exlporing the Amalfi coast. Great location close to the bus/train/ferry. Friendly staff and great breakfast. Very nice room, thankyou
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Location was great, staff were all great but room was tired & air conditioner & fridge barely worked.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most important was the excellent staff from the room cleaner, the breakfast staff and reception. Could not be any better. Most helpful. We found no tea making in the room, as in England, and, on request, immediately provided new kettle etc. Also helpful regarding travel information. Air-con was perfect too. Would thoroughly recommend.
Stayed 5 nights in Jul 2019

2/10 Terrible

joe

Disliked: Staff & service, property conditions & facilities, room comfort
Want to sleep at night pick a different hotel!
Great location, staff good but if you want to sleep at night you need to pick a hotel that has air conditioning that’s works as this one didn't. Moved rooms 3 times, final straw when AC failed and was given a fan! RUINED our stay at Taormina, lots of we will fix it but didn’t happen. Had to down grade from sea view to a classic room and still waiting for a refund. Couldn’t stay in the room during the day, spent more time at a friend’s hotel, their AC work! Don’t believe what you see on their website, the bath in the sea view room was a small shower, false advertising! Paid top dollar didn't get what we paid for!
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we didn’t like. What an amazing hotel in a perfect location with magnificent views. We were very lucky to stay there and were upgraded to the best room, thank you
Stayed 7 nights in Jun 2019

8/10 Good

Gabriella, Huntington Beach, California

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The hotel is perfectly located right on the main drag of Taormina, Corso Umberto. The staff is extremely friendly and accommodating. The rooftop terrace is a beautiful location for breakfast in the morning. The bathrooms are small and the overall hotel needs some updating, but then again, you're just there to sleep. The rooms and bathrooms are extremely clean and the fresh linens are wonderful. I'd advise to get a Superior Seaview Room as they tend to have slightly larger bathroom than the Classic rooms. Overall the stay was perfect. Compliments to the staff, especially Giulia, Marina, Filippo and Maria!
Stayed 11 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The person who received us was dismissive. I had mentioned that I would need hot water in the evening and whether there was a coffee machine or boiler. The person at the reception had mentioned that they do not provide either one. After reviewing how I was received at checkin , there suddenly was a boiler available for my room. The hotel is well located. The rooms a small. The bathroom is very small. The shower very very small & hard to bend down if you drop the soap. The room needed to be renovated.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right in the heart of the center. Easy access to bus depot & gondola for beach and exploring other areas of this beautiful town.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lizards review
Everything was perfect. Taormina is a wonderful place. I was sorry to leave
Stayed 6 nights in Apr 2019