Beach/ocean view
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Reviews of Dusit Thani Guam Resort

5 out of 5
Dusit Thani Guam Resort
1227 Pale San Vitores Road, Tamuning

Reviews

8.4

Very good

Rating 10 - Excellent. 511 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Akiko

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
チェックイン時間は3:00pmでしたが、1時半に到着しました。客室は準備できていなかったので、チェックイン手続きをして、荷物を預けました。客室が準備でき次第、部屋に荷物を運ぶので、パスポートを提示してくれれば、鍵を渡すと言われました。4時半にフロントに行くと、列に並ぶように言われ、30分待たされ、荷物はフロントに置かれたままでした。特に、悪いと思っている様子もなく、フロントに５人立っていて、3つのカウンターしかあけていないこと、それでも他の部門のスタッフが来たら、カウンターを開けて割り込み対応していたことなどから、印象が悪かったです。 客室やロビーに虫がいたのも、嫌でした。
Stayed 1 night in Apr 2024
Response from Ben Perera on 30 Apr 2024
Dear Akiko,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconveniences you encountered during the check-in process and for any discomfort caused by the presence of insects in the rooms and lobby.Your experience does not reflect the high standards of service we aim to provide, and we understand the frustration that can arise from delays and issues with cleanliness. Please know that we take your concerns very seriously, and we have addressed these matters with our team to ensure that necessary improvements are made to prevent such occurrences in the future.Regarding the check-in process, we apologize for the delay and any confusion you experienced. It is regrettable that your room was not ready upon your arrival. We will review our procedures to ensure that our guests are attended to and checked in promptly.As for the presence of insects, please accept our deepest apologies. We have already taken steps to address this issue with our pest control services to ensure a comfortable and hygienic environment for our guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope that you will give us another opportunity to exceed your expectations on a future visit.If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 4 nights in Apr 2024
Response from Manager on 22 Apr 2024
Håfa Adai Antoine,Thank you for rating us! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

8/10 Good

Jinho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay there as a tourist…
Stayed 4 nights in Mar 2024
Response from Ben Perera on 29 Mar 2024
Dear Jinho,Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience staying with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're delighted that you found our property suitable for your needs. If there's anything specific that stood out to you during your stay or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay soon.

10/10 Excellent

Kiefer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Feb 2024
Response from Manager on 3 Apr 2024
Håfa Adai Kiefer,Thank you for reviewing us! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

6/10 Okay

Etsuko

Stayed 1 night in Dec 2023
Response from Manager on 11 Jan 2024
Dear Etsuko,Thank you for rating us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon. Thank you for choosing Dusit Thani Guam Resort. We wish you safe travels!

4/10 Poor

Yolanda

Disliked: Property conditions & facilities
For a purported 5 star hotel, the rooms were outdated and need to be upgraded. The value of the room is not matching the room cost.
Stayed 2 nights in Dec 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Love the view from my room.
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Håfa Adai Crystal,Thank you for reviewing us!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comforting their
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Håfa Adai Caleb,Thank you for the positive rating. We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on 8 Dec 2023
Dear valued guest,Thank you for the positive rating!

2/10 Terrible

Raymond

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, Check was for 3:00 pm. Arrived before 3:00. While checking in, was told by front desk staff that my room wasn’t ready. She said room is actually ready, we just have to wait for supervisor to chk and clear my room in which I was told would take a half hour to an hour. So they escorted us to the lobby lounge and wait there until our room was ready. I asked how would I know if our room is ready? Front desk staff told me she’ll come back to the lobby lounge and let us know. She also repeated it might take a half hour to an hour, again! 45 mins into the wait I looked out towards the front desk and waved to the person helping us! She acknowledged back room was still not ready! So, the wait continued! Over 2 hours into the wait, no front desk staff ever came to check on us! I decided to line up in a really ling and slow line! When I got to the counter, I explained myself to a different staff member who checked on my room and gave me this look like your room has been ready! And apologized for this happening to us and would let her manager know of the situation! Finally got to our and was nice and clean. Thank Goodness! At this point my wife and I were sooo exhausted just waiting for our room! We decided to relax in the room until it was almost time for dinner! They have this QR code that we needed to scan to make reservations for one of the restaurants in the hotel! This time the QR code was giving us an error! Went back down to the front desk and asked one of the front st
Stayed 1 night in Nov 2023
Response from Manager on 4 Dec 2023
Dear Raymond,Thank you for taking the time to share your comments with us. I'm sorry to hear about the inconvenience you experienced during your recent stay. Please accept our sincerest apologies for the delay you encountered during check-in. We understand the frustration caused by having to wait for your room and the lack of communication regarding its readiness. Your experience with the QR code issue for restaurant reservations is equally concerning. This should have been resolved promptly to ensure your convenience and enjoyment throughout your stay. Rest assured, we've taken your comments seriously and are actively addressing the issues you faced with our team to prevent such occurrences in the future. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short in meeting your expectations on this occasion. We sincerely hope to have the opportunity to welcome you back for a stay that truly reflects the level of service and hospitality we're known for. Please allow us another chance to exceed your expectations and provide you with the experience you deserve.

10/10 Excellent

Munkhnasan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh boy where do I begin! I decided to give the hotel another chance as there were some incidents during my previous stay and they really made sure that this time my family was taken care. Manager Chris and all the other duty managers went out of their ways to help my family have the best hotel experience from checking in without prior booking to arranging airport transportation upon our departure. My kids wanted to go back as soon as we arrived home and I myself wasn't too ready to come back home either from such a nice stay. We look forward to visiting again both on family vacations and company retreats in the future. Haha Adai to Chris and the most Wonderful Team~
Stayed 2 nights in Nov 2023
Response from Manager on 27 Nov 2023
Håfa Adai Munkhnasan,Thank you for giving us the opportunity to host your family once more. We're thrilled that Manager Chris and our team could make your stay exceptional. Your kind words inspire us to continue providing outstanding experiences. We eagerly await your return, whether for family vacations or company retreats. We can't wait to welcome you back!

10/10 Excellent

Honey Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay but was looking forward to splash pad but learned it was down. Guess we’ll try again next time.
Stayed 2 nights in Nov 2023
Response from Manager on 27 Nov 2023
Dear Honey Michele,Thank you for taking the time to review us! We're happy to hear you enjoyed your stay. We look forward to welcoming you back again.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great with friendly and helpful staff! We loved that it was easy to just walk wherever needed with no shortage of things to do.
Stayed 6 nights in Oct 2023
Response from Manager on 22 Oct 2023
Håfa Adai Stephanie,Thank you for taking the time to leave us a positive review. We are delighted to know that our gracious staff and services has given you the expected Dusit experience. Thank you for choosing Dusit Thani Guam Resort. We look forward to your next visit.

2/10 Terrible

Mayu

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 16 Oct 2023
Dear Mayu,Thank you for taking the time to rate us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon.

10/10 Excellent

John, Okawville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Dusit Thani Guam Resort!
Stayed 4 nights in Oct 2023
Response from Manager on 16 Oct 2023
Håfa Adai John,Thank you for your great review! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room wasn't ready, so they sat me at the lounge and offered free drinks and food. Me thinking that was good enough, they upgraded my room. Thank you very much! I had a great experience.
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Håfa Adai Dominic,Thank you so much for taking the time to review us! We're happy our staff provided you with quality service as you waited for your room. We do our best to give all our guests everything they deserve. Thank you for choosing Dusit Thani Guam Resort. We look forward to your next visit.

8/10 Good

Chul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 12 Oct 2023
Håfa Adai Chul,Thank you for taking the time to rate us. We hope you were able to find everything you need during your stay. As we continue to improve and deliver quality experiences, we look forward to welcoming you back soon.

8/10 Good

Byeongkwon

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 3 nights in Oct 2023
Response from Manager on 9 Oct 2023
Håfa Adai Byeongkwon,Thank you for the positive rating! As we continue to improve our products and services, we look forward to welcoming you back to another great experience.

2/10 Terrible

Pilljoong

Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct 2023
Dear Pilljoong,Thank you for rating us. Thank you for rating us. We are sorry to hear you did not feel we deserve a better rating. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We hope you will allow us another opportunity to welcome you back again.

10/10 Excellent

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad we chose to stay at the Dusit Thani Guam. Beautiful resort
Stayed 8 nights in Sep 2023
Response from Manager on 25 Sept 2023
Dear Bridgette,Thank you so much for taking the time to review us. We are extremely grateful for your kind words. It surely was our pleasure to have you as our guest. We hope to welcome you back soon!

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED it! It’s always a great experience when we stay! Rachel helped us check in because front desk was a bit busy and because our room wasn’t inspected yet, she gave us complimentary drinks at the bar! She was so sweet and helpful! Also our waitress was so sweet. Unfortunately, I didn’t catch her name but she had brown hair, worked at the bar and worked around 4-5pm on 9/10/23 😊 Experiences like this keep us coming back!
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Håfa Adai Cara,Thank you for reviewing us! We are happy to hear you enjoyed your visit and our gracious staff has given you the expected Dusit experience. We do our best to give all our guests everything they deserve. Thank you for choosing Dusit Thani Guam Resort! We look forward to your next visit.

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Late check in, poor airconditioning, need to upgrade or renovate rooms,
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Dear Maria,Thank you for taking the time to share your comments with us. Your feedback has been well noted and will help us to improve. We humbly apologize for the late check-in process and the inconveniences you have experienced during your overall time with us. Rest assured that this is not Dusit standards. As we aim to provide the best possible service, we hope you will allow us another chance to welcome you back to a better experience. Thank you for choosing Dusit Thani Guam Resort.

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
2 hours late to get our room, air conditioning wasn’t good in the room. Had to call to get it fixed, still wasn’t that cold even after it got checked.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Dear Maria,Thank you for sharing your comments with us. They have been well received and shared with the respective department. We are truly sorry you were disappointed with the quality of your stay and hope that you will provide us with another opportunity to welcome you back to see the improvements we've made to our product quality.

4/10 Poor

Arnel

Travelled with family
Liked: Staff & service
Nice and clean room but the water heater for the bathtub wasn't hot enough and the AC went out for 3 hours.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Dear Arnel,We apologize for the frustrations you experienced during your stay. The opinions of our guests are valuable to us and will be shared with the rest of the management team for improvement on the issues you've mentioned. As we aim to provide the best possible service and attention to detail, we hope you will allow us another chance to welcome you back to a better experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fantastic. The breakfasts were outstanding, and the staff were truly kind and attentive. I have a disability and they assisted me throughout.
Stayed 4 nights in Jul 2023
Response from Manager on 8 Aug 2023
Håfa Adai James,Thank you for taking the time to leave us a review. We are happy to hear you enjoyed the view of our hotel and our breakfast options. It gives us great pleasure to hear that our gracious staff went above and beyond to make your stay as comfortable as possible. Thank you for choosing Dusit Thani Guam Resort! We hope to welcome you back soon.

6/10 Okay

andrew david

Stayed 2 nights in Jul 2023
Response from Manager on 14 Aug 2023
Dear andrew david,Thank you for rating us. We would love to know more about your stay and address any areas of concern you may have so that we can improve our product and services. We hope to welcome you back to a better experience.

8/10 Good

thomas, Tamarac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 5 nights in Jul 2023
Response from Manager on 14 Jul 2023
Håfa Adai thomas,Thank you for taking for taking the time to leave a review. We hope you were able to find what you needed throughout your stay with us. As we continue to improve our products and services, we look forward to welcoming you back to another great experience.

8/10 Good

OZGUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very attentive and polite.
Stayed 2 nights in Jul 2023
Response from Manager on 13 Jul 2023
Håfa Adai OZGUR,Thank you for sending in some great scores! We appreciate your support and we look forward to serving you again soon here at Dusit Thani Guam Resort. Best Regards.

6/10 Okay

zhuanhao

Stayed 6 nights in Jul 2023
Response from Manager on 3 Aug 2023
Dear zhuanhao,Thank you for rating us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon. Thank you for choosing Dusit Thani Guam Resort. We wish you safe travels!

8/10 Good

Thomas Hester, Geoje

Travelled with family
Liked: Cleanliness, staff & service
The hotel staff was very professional and personal. Took care of all our needs.
Stayed 5 nights in Jun 2023
Response from Manager on 5 Jul 2023
Håfa Adai Thomas Hester,Thank you for taking the time to leave a review. We are delighted to know that our gracious staff and services has given you the expected Dusit experience. Thank you for choosing Dusit Thani Guam Resort. We look forward to your next visit.

6/10 Okay

Nicolette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2023
Response from Manager on 6 Jun 2023
Dear Nicolette,Thank you so much for taking the time to rate us. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We hope you will allow us another opportunity to welcome you back again.

10/10 Excellent

HYONHUI

Stayed 3 nights in May 2023
Response from Manager on 14 Jun 2023
Dear HYONHUI,Thank you for the perfect rating! As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!

10/10 Excellent

Janet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended!
Stayed 4 nights in May 2023
Response from Manager on 16 May 2023
Håfa Adai Janet,Thank you for rating us! We appreciate your kind words of recommendation. As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!

10/10 Excellent

SHI CO

Stayed 4 nights in May 2023
Response from Management on 10 May 2023
Hafa Adai SHI CO, Thank you for the amazing review and trust that you were pleased with your recent stay with us.Hope to see you again soon! Best Regards.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Håfa Adai Melinda,Thank you for the perfect rating! As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!

10/10 Excellent

Josefina

Travelled with family
Liked: Staff & service, amenities
It was fine. Customer service was great but the rooms especially the shower was dirty and the wall had mold on it. Besides that, it was good experienced. Front staff was welcoming and available.
Stayed 11 nights in Apr 2023
Response from Manager on 19 Apr 2023
Dear Josefina,Thank you so much for taking the time to review us. We truly value the honesty of our products. We would like to humbly apologize for any inconveniences you may have experienced during your stay. This will guide us to improve and provide you and all our guests with the level of service expect to receive here at Dusit Thani Guam Resort. Thank you for choosing to stay with us!

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities
One of the nicest hotels i've stayed at, the only problem i had was the often lack of hot water for the shower and bathtube.
Stayed 2 nights in Mar 2023
Response from Manager on 3 Apr 2023
Håfa Adai Cory,Thank you for taking the time to leave a review. We are extremely grateful for your kind words. Your comments about the hot water will help guide us in improving. Thank you for choosing Dusit Thani Guam Resort!

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay at this hotel.
Stayed 2 nights in Mar 2023
Response from Manager on 3 Apr 2023
Håfa Adai Valerie,Thank you for taking the time to leave a review. We are glad you enjoyed your stay. As we continue to improve, we look forward to welcoming you back to another memorable experience. Si Yu'os Ma'ase - Thank you!

10/10 Excellent

SANG WOOK

Stayed 1 night in Mar 2023
Response from Manager on 10 Apr 2023
Dear SANG WOOK,Thank you for the great rating! We appreciate your support and we look forward to serving you again soon here at Dusit Thani Guam Resort. Best Regards.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on 15 Mar 2023
Håfa Adai Lindsey,Thank you for the perfect review score! We appreciate your support, and we look forward to serving you again soon here at Dusit Thani Guam Resort!

8/10 Good

Jay, Honolulu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice, but not a 5 star resort. Has best beach on Tumon Bay.
Stayed 2 nights in Feb 2023
Response from Rod Labrecque on 9 Mar 2023
Håfa Adai Jay! Thank you for taking the time to leave a positive review. We are glad to hear that your overall experience with us was enjoyable. We will continue to improve our products and services to ensure that we meet all our guests' expectations. We hope you will allow us another chance to exceed your expectations in the future.

10/10 Excellent

WONHEE

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Rod Labrecque on 24 Mar 2023
Håfa Adai WONHEE! Thank you for a great review! We are humbled to know that we were able to meet all your expectations. We appreciate your support and would be delighted to welcome you as our guest again in the future!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Dusit Thani Guam Resort. A very nice hotel in Guam. Would stay again.
Response from Rod Labrecque on 9 Mar 2023
Håfa Adai Terry! Thank you for a great review and for your kind words. We are humbled to know that we were able to meet all your expectations. We appreciate your support and would be delighted to welcome you as our guest again in the future!

6/10 Okay

John Joseph

Disliked: Property conditions & facilities
For almost $400 a night, the hotel should be amazing. Unfortunately, the
Response from Rod Labrecque on 27 Feb 2023
Håfa Adai John Joseph, Thank you for taking the time to write us a review. As we share your comments with our team, we appreciate your feedback. We hope to welcome back again in the future to an improved level of service.

6/10 Okay

Jennifer

Travelled with family and small children
Disliked: Cleanliness
Counters and shelves drawers were filthy. Needs renovation. Room service was slow and food was disgusting.
Stayed 2 nights in Jan 2023
Response from Manager on 23 Feb 2023
Håfa Adai Jennifer,Thank you for your feedback. We apologize for the frustrations you experienced during your stay however please note that the opinions of our guests are valuable to us and will be shared with the rest of the management team for improvement on the issues you've mentioned. We hope you will allow us another opportunity to welcome you back again and provide you with the level of service you expected to receive here at Dusit Thani Guam Resort.Warm Regards,Manager

8/10 Good

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good location. Room service, food, and concierge could be improved. Little dusty in the room and some electronics were not working. Friendly staff and nice walkable distance to the beach. Thank you for nice hospitality!! :)
Stayed 2 nights in Jan 2023
Response from Rod Labrecque on 6 Feb 2023
Håfa Adai Jennifer! Thank you for taking the time to leave a positive review. We are glad to hear that your overall experience with us was enjoyable. We will continue to improve our products and services to ensure that we meet all our guests' expectations. We hope you will allow us another chance to exceed your expectations in the future.

8/10 Good

SUNGWOOK JAMIE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi stayed here for my Christmas/anniversary with my wife. Really enjoyed my stay. However a few things did slightly perturb me a bit. The safety deposit box in my room was broken upon checkin and after telling them three times, it was never fixed. I had one instance where I went to go dry my face on a towel and saw a fresh food smear on it. Last thing. I am not sure if they were trying to save toilet paper or not, maybe they were, but they never restocked toilet paper or tissue paper in our rooms unless I left a note for housekeeping. Perhaps this is the new rule for hotels in 2023. Anyways besides this I really enjoyed my stay. The restaurant staff and hotel staff are all really friendly! The gym is also good if you’re just a regular gym person, but if you’re a powerlifter go to paradise and train with BIG TONN!! Would stay here again! Happy new years fellas!
Response from Rod Labrecque on 13 Jan 2023
Håfa Adai Sungwook Jamie,We want to thank you for taking the time to leave us a review. You have our sincerest apologies for the inconveniences that occurred while you stayed with us. It means a lot to us as we continue to improve our products and services. Your comments have been forwarded to the respective departments and we look forward to welcoming you back to another memorable experience. We will also share this with BIG TON! Thank you for choosing Dusit Thani Guam Resort!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
3rd floor near the lift they displayed metal poster by ver weak wood flame. Do metal poster falling down to floor hurt my wife finger by metal poster sharp edge.
Response from Manager on 15 Mar 2023
Håfa Adai,Thank you for taking the time to leave us a review. We would like to apologize for your unpleasant experience during your time with us and assure you that this is not Dusit standards. Please note that the opinions of our guests are valuable to us and will be shared with the rest of the management team for improvement on the issues you've mentioned.

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Very clean and the staff was amazing
Response from Rod Labrecque on 8 Dec 2022
Håfa Adai Giovanna! Thank you for a great review and for your kind words. We are humbled to know that we were able to meet all your expectations, and we will express your gratitude to our staff. We appreciate your support, and it would be a pleasure to welcome you back again in the future. Best Regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Over all the resort was good. Check in was slow, at 5am. Housekeeping in the room is poor. I found a used medicine nebule under the bed on the 2nd day, and it stayed there until we left. The plastic wrapper of the free slippers provided was just left on the floor. So you will wonder what else they don't clean. Tasi grill was excellent. Food and service was great. Location was good too. Right in front of the malls.
Stayed 4 nights in Nov 2022
Response from Rod Labrecque on 8 Dec 2022
Håfa Adai! Thank you for taking the time to share your comments with us. We would like to apologize for your unpleasant experiences during your time with us and assure you that this is not the Dusit standard. Please note that the opinions of our guests are valuable to us and will be shared with the rest of the management team for improvement on the issues you've mentioned. We will ensure that our rooms are better prepared, and our staff are more attentive to our guests. Should you decide to visit again, please allow us another opportunity to welcome you back and provide you with an improved level of service here at the Dusit Thani Guam Resort.