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Reviews of Quest Hotel Tagaytay

3 out of 5
Quest Hotel Tagaytay
Fora Rotunda Tagaytay, Emilio Aguinaldo, Hi-way, Silang Crossing East, Tagaytay, Cavite

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 145 reviews" "
Rating 8 - Good. 38 out of 145 reviews" "
Rating 6 - Okay. 18 out of 145 reviews" "
Rating 4 - Poor. 8 out of 145 reviews" "
Rating 2 - Terrible. 3 out of 145 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kia Wee

Travelled with partner
Liked: Cleanliness, staff & service
Overall was good
Stayed 1 night in May 2024

10/10 Excellent

April

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very accommodating and polite. I asked for few request and Ces, the frontline employee who assisted us made sure that have a comfortable vacation.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Maffy Escueta on 2 May 2024
Dear Richard, We’re glad to hear that you had a great stay with us here at Quest Hotel Tagaytay! Our team is dedicated to making the best experience for our guests and we're so glad that you felt the warm hospitality from our staff. Thanks for choosing us - we hope to see you again soon!Warm Regards, Maffy Escueta Front Office Manager

6/10 Okay

Gary

Travelled with partner
The room was clean just a little bit small especially the bathroom the safe was not bolted down. Someone could just walk out with the safe and the balcony door would not lock.
Stayed 3 nights in Mar 2024
Response from Maffy Escueta on 31 Mar 2024
Dear Gary, Thank you for choosing Quest Hotel Tagaytay for your recent stay. We appreciate you taking the time to share your feedback with us and we apologize for any inconvenience you experienced during your stay. Rest assured that your feedback especially with our safety deposit box is duly noted and will be tended to. Again, thank you for sharing your thoughts, and I hope your future visits are more pleasant.Warm Regards, Maffy EscuetaFront Office Manager

10/10 Excellent

Pacito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is accessible to shopping area and restaurants.
Stayed 2 nights in Mar 2024
Response from Maffy Escueta on 20 Mar 2024
Dear Pacito,Thank you for highlighting our hotel's convenient location near shopping areas and restaurants. We hope to welcome you back soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomeness!
Stayed 2 nights in Feb 2024
Response from Maffy Escueta on 28 Feb 2024
Dear Rodolfo, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Quite and easily accessible to all places to see...except for the curtains in our rooms wc has a gap in the middle should be rectified cause people can see us at night inside our room...staff was all nice and professional...over all happy with our stay...
Stayed 1 night in Feb 2024
Response from Maffy Escueta on 22 Feb 2024
Dear Paul, Thank you for sharing your feedback about your recent stay at Quest Hotel Tagaytay. We appreciate your kind words about our staff and their professionalism. We have noted your feedback regarding the curtains in your room and will take it into account for future improvements. We are glad to hear that you had an overall happy stay with us. We hope to welcome you back in the future.Warm Regards, Maffy Escueta Front Office Manager

2/10 Terrible

NOEMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Maffy Escueta on 22 Feb 2024
Dear Noemi, Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any issues you faced during your stay with us. At Quest Hotel Tagaytay, we strive to provide a comfortable and enjoyable experience for all our guests, and are disappointed that we did not meet your expectations in certain areas. We take pride in delivering excellent customer service and it is our utmost priority to ensure that every guest leaves satisfied with their stay. We sincerely apologize for any inconvenience this may have caused you, and thank you once again for sharing your experience with us. Warm Regards Maffy EscuetaFront Office Manager

10/10 Excellent

Edgardo, Antioch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean hotel to getaway from the city. The weather was perfect and its vicinity is located perfectly. We had a great overnight stay, amazing staff, and good breakfast food. We’ll definitely come back! Thanks Quest Hotel and awesome staff.
Stayed 1 night in Feb 2024
Response from Maffy Escueta on 13 Feb 2024
Dear Edgardo, Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Warm Regards, Maffy Escueta Front Office Manager

6/10 Okay

Joel

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Maffy Escueta on 13 Feb 2024
Dear Joel, Thank you for choosing Quest Hotel Tagaytay for your recent stay. We appreciate you taking the time to share your feedback with us and we apologize for any inconvenience you experienced during. Again, thank you for sharing your thoughts, and I hope your future visits are more pleasant.Warm Regards, Maffy Escueta Front Office Manager

8/10 Good

Elizabeth, Las Vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Easy access to nearby shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Maffy Escueta on 13 Feb 2024
Dear Elizabeth, Thank you for taking the time to share your review. We appreciate your kind words about our great location in the heart of Tagaytay. Your feedback is very valuable to us. We are looking forward to welcoming you back hopefully in the not too distant futureWarm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maffy Escueta on 13 Feb 2024
Dear Brian, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

6/10 Okay

Aireen

Travelled with family
Near the mall
Stayed 2 nights in Jan 2024
Response from Maffy Escueta on 30 Jan 2024
Dear Aireen, Thank you for taking the time to share your review. We appreciate your kind words about our great location in the heart of Tagaytay. Your feedback is very valuable to us. We are looking forward to welcoming you back hopefully in the not too distant future.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Ann Marizze

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Maffy Escueta on 28 Jan 2024
Dear Ann Marizze, Thank you for your glowing review of Quest Hotel Tagaytay! We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

8/10 Good

Luis M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Getaway Bulacan Bros.
Nice location, in between 2 malls and also near the rotunda allowing easy access going into Tagaytay and to Manila. Don’t get the rooms facing the road as it is noisy. They should soundproof the sliding doors.
Stayed 1 night in Jan 2024
Response from Maffy Escueta on 28 Jan 2024
Dear Luis M, Thank you for choosing Quest Hotel Tagaytay! We take pride in our convenient location, which allows our guests to have everything they need within reach. We appreciate your feedback regarding the soundproofing, and we will take it into consideration for future improvements. Thank you for your kind words about our hotel and we hope to welcome you back soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely keep on booking on Quest whenever I go to Tagaytay. I really liked this Hotel.
Stayed 2 nights in Jan 2024
Response from Maffy Escueta on 28 Jan 2024
Dear Kristine,Thank you for choosing Quest Hotel Tagaytay for your recent stay. We are delighted to hear that you enjoyed your experience with us and that you plan to continue booking with our hotel in the future. Your kind words are greatly appreciated. Again, thank you and we hope to see you again very soon.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff! Very professional and tries to help in every way.
Stayed 1 night in Jan 2024
Response from Maffy Escueta on 19 Jan 2024
Dear Fernando, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Marites, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, bright and spacious. Staff was friendly and accommodating. Highly recommend staff and food. Will def be back!
Stayed 2 nights in Jan 2024
Response from Maffy Escueta on 19 Jan 2024
Dear Marites, Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Reena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the fact we were there due to my father being in the hospital, discovering this gem within a stone's throw away made the ordeal less stressful & taxiing. The staff were wonderful and the amenities were on par for Western accommodations. The grandkids and us adults were able to still explore and enjoy our vacation, but still be nearby our dad to take care of him. We'd book again there and will recommend them to family & friends!
Stayed 2 nights in Jan 2024
Response from Maffy Escueta on 19 Jan 2024
Dear Reena, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. We hope that your father feels better soon! We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great Staff & support team.
Stayed 2 nights in Jan 2024
Response from Maffy Escueta on 19 Jan 2024
Dear Fernando, We are delighted that you enjoyed your stay at Quest Hotel Tagaytay. We strive to make every stay a pleasant one and it is very gratifying to hear that you are satisfied with our services. Rest assured that the points you raised regarding breakfast will be tended to. We hope you had a wonderful time in Tagaytay and look forward to welcoming you back soon.Warm Regards, Maffy Escueta Front Office Manager

10/10 Excellent

Carmencita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from FOS on 25 Dec 2023
Dear Ms. Carmencita,Thank you for rating us 10/10. We are glad that you had a great stay at Quest Hotel Tagaytay and we are able to meet your expectations. We are looking forward welcoming you back soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Maffy Escueta on 30 Nov 2023
Dear Petra, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy Escueta Front Office Manager

10/10 Excellent

Faye

Stayed 2 nights in Nov 2023
Response from Maffy Escueta on 9 Dec 2023
Dear Faye, Thank you for the great review of our hotel! It was such a pleasure to have you with us and we are glad that you enjoyed your stay. We are looking forward to welcoming you back hopefully in the not too distant future.Sincerely,Maffy EscuetaFront Office Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and they great care of the costumers.
Stayed 8 nights in Oct 2023
Response from Jayz on 8 Nov 2023
Dear Daniel,Thank you so much for sharing your great feedback! We are glad that you enjoyed your stay at Quest Hotel Tagaytay. We are looking forward to welcoming you back here.Sincerely,Mark Jayson De ChavezFront Office Supervisor

8/10 Good

james

Liked: Staff & service
there is a moldy smell to the room and some mildew in the shower. The bed is so comfortable.
Stayed 3 nights in Oct 2023
Response from Richard on 29 Oct 2023
Dear James,Thank you for taking the time to provide us with feedback about your recent stay. We are delighted to hear that you found our bed comfortable; however, we are truly sorry to learn about the issues you encountered in your room. Your feedback is important to us, and we take it seriously.We understand that the moldy smell and mildew in the shower were not up to your expectations, and we want to assure you that we are actively addressing these concerns to improve the quality of our rooms. We apologize for any inconvenience this may have caused during your stay.Your valuable feedback helps us to continuously enhance our guests' experience, and we hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.Thank you for choosing us, and we appreciate your understanding.Sincerely,Richard ReyesHousekeeping Manager

8/10 Good

dexter

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Doorlock going to veranda is broken and lizard inside the room. Improvement of cleanliness as dirts in the common areas are noticeable.
Stayed 1 night in Oct 2023
Response from FOS on 20 Oct 2023
Dear Dexter,Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconvenience you have experienced during your stay. Rest assured that the points you raised will be tended to. Your review will definitely help us improve our services and offerings and allow us to give you a better experience in the future. Again, thank you and we hope to welcome you back soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Kent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and well placed overall would give a 3.8 out of 5 breakfast is only downside
Stayed 4 nights in Oct 2023
Response from FOS on 20 Oct 2023
Dear Kent,Thank you for the cool review of our hotel! We appreciate you highlighting your experiences and we are glad that you enjoyed your stay. Again, thank you and we hope to see you again very soon.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Chua Hwee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs friendly I like n hotel non smoking that's very good.... I don't like is not much choice for vegetarian for breakfast
Stayed 3 nights in Jul 2023
Response from Rhey on 24 Jul 2023
Dear Chua Hwee,Thank you for taking time to give us a feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon!Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. Food was excellent!
Stayed 4 nights in Jul 2023
Response from Rhey on 24 Jul 2023
Dear Kevin,Thank you for taking time to give us a feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon!Sincerely,Rhey LoricaAssistant Front Office Manager

4/10 Poor

Mauro Jr

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
New but old
Molds everywhere inside the room. Beddings moist. Wet floor due to poor air-conditioning.
Stayed 1 night in Jun 2023
Response from Rhey on 30 Jun 2023
Dear Mauro Jr,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hungry but food was a satisfaction.
The staff were overwhlemed by the influx of guests last sunday who are to have their breakfast, such that nobody was manning those who are supposed to line up, thus leaving us the impression that there was no system in check. It took us almost an hour for the food to be served from the time we placed our orders.
Stayed 2 nights in Jun 2023
Response from Rhey on 30 Jun 2023
Dear Anonymous ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Maria Avrieli, san angelo

Liked: Cleanliness, staff & service
Response from Rhey on 27 May 2023
Dear Maria Avrieli ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

JHOANNE

Stayed 16 nights in Apr 2023
Response from Rhey on 27 May 2023
Dear JHOANNE,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Good

Beverly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Mar 2023
Response from Rhey on 29 Mar 2023
Dear Beverly,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Andrew, Newport

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay at this comfortable and clean hotel. Very short walk to the two neighbouring malls and dozens of restaurants. Central to Skyranch fun park also. Breakfast is set menu, not buffet, and could definitely be better organised, slow service and cold food one day, fast service and hot food the next. Be ready for sizeable security deposit at check in, I had to leave 3,500 Peso for three nights. Overall a nice modern, clean hotel with with friendly helpful staff.
Stayed 3 nights in Mar 2023
Response from Rhey on 17 Mar 2023
Dear Mr. Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us. Your concern about restaurant will be discussed with the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Okay

Remedios

Liked: Cleanliness, staff & service
The bathroom is very small. It could have been designed better. The bathroom drain did not flow properly. Even if we turned off the ac, it still continued its operation and was blowing directly towards the bed and the small sitting area. Fortunately, we only stayed one night. Overall, the staff was courteous.
Stayed 1 night in Feb 2023
Response from Rhey on 3 Mar 2023
Dear Remedios,Thank you for taking the time to rate us. We sincerely apologize if your stay was anything less than satisfying. Rest assured that we will tend to the areas that we need to improve on so we can provide a better stay in the future. Again, thank you and we are excited to welcome you back soon. Sincerely, Rhey LoricaAssistant Front Office Manager

10/10 Excellent

EVANGELINE AMBION

Stayed 4 nights in Feb 2023
Response from Rhey on 3 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Okay

Alvy Jean

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I liked the balcony of the hotel and able to go out the balcony
Stayed 1 night in Feb 2023
Response from Rhey on 17 Feb 2023
Dear Ms. Aivy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Rest assured that your comment will be shared to the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

8/10 Good

Jhomar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a couple of minutes' walk to Ayala Mall and restaurants
Stayed 2 nights in Feb 2023
Response from Rhey on 17 Feb 2023
Dear Mr. Jhomar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Rest assured that your comment will be shared to the team. We hope to see you again very soon.Sincerely,Rhey LoricaAssistant Front Office Manager

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Rhey on 12 Feb 2023
Dear Ms. Michelle,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaAssistant Front Office Manager

10/10 Excellent

Consuelo

Stayed 2 nights in Dec 2022
Response from Rhey on 30 Dec 2022
Dear Consuelo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Rhey LoricaFront Office Supervisor

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean but the CR / shower is very cramped. The noise from traffic outside was very noticeable even with the windows closed.
Response from Rhey on 30 Dec 2022
Dear Patrick,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Rhey LoricaFront Office Supervisor

10/10 Excellent

Julito

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff!!!
Response from Reybie on 24 Dec 2022
Dear Mr. Julito,Thank you for sharing your recent experience at Quest Hotel Tagaytay. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. Once again, thank you and we look forward to the pleasure of welcoming you again soon. Best Regards,Reybie ItingFront Office Manager

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, room comfort
2-inch gap on window blinds which you can be seen from the outside. Bathroom is too small.
Stayed 1 night in Dec 2022
Response from Reybie on 24 Dec 2022
Dear Mr. Conrad,Thank you for sharing your recent experience at Quest Hotel Tagaytay. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. Once again, thank you and we look forward to the pleasure of welcoming you again soon. Best Regards, Reybie Iting Front Office Manager

6/10 Okay

Hilary

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Toilet flushes but the waste floats back. Shower area was dirty. Bathroom smelled. Layout of bathroom was very bad. You have to enter the shower before you can access the toilet bowl because the door is in the way. The coffee sachets tasted awful. The telephone can be used only by going through the front desk. There was no room-to-room calls.
Response from Reybie on 24 Dec 2022
Dear Mr. Hilary,Thank you for taking the time to share your feedback. Please be assured that we are always committed to providing the finest service and facilities to our guests who hopefully will leave with many fond memories. I’m quite embarrassed to hear about your guest room experience and completely understand the inconvenience and frustration caused. Please know that we do take these comments seriously and make sure to improve on our facilities. I do hope you give us the chance to welcome you back.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff, especially with early check in. Definitely will be back again.
Response from Rhey on 4 Dec 2022
Dear Mr. Manuel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaFront Office Supervisor

10/10 Excellent

Melvin

Stayed 2 nights in Nov 2022
Response from Jayz on 8 Nov 2023
Dear Melvin,Thank you so much for your great feedback. We appreciate your time and we are looking forward to welcoming you back at Quest Hotel Tagaytay.Sincerely,Mark Jayson De ChavezFront Office Supervisor

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Customer Service by staff. Cleanliness is very good but, can still be improved. Thank you Quest! Until next time.
Stayed 2 nights in Nov 2022
Response from Rhey on 18 Nov 2022
Dear Mr. Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaFront Office Supervisor

8/10 Good

Dale, PHOENIX

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel. The restaurant was closed at the time we made our stay, so some of my VIP benefits didn't apply. There is a P1500 deposit per night you stay, FYI. With no restaurant and no in-room purchasable snacks, I am not sure why the hotel required this deposit. I booked the 1-bedroom suite to ensure we got the space needed. Other reviews said the door to their CR wasn't big enough to enter the CR appropriately. In the suite, there is plenty of room. There is a standing shower and a separate tub, if you want to relax. The shower did provide adequate heat and met requirements for an enjoyable experience. The toiletries did appear to be naturally based. Internet is available. But, was very slow at times. It did appear that there was a 15mb cap per room. No limit on devices connecting, but the more devices, the slower the internet allotted. The bed was comfortable. The sofa in the gathering area folded out into a bed as well. So there was plenty of space to fit everyone in our family. There is an in-room drop safe that looks big enough to store a laptop and other gadgets. And power outlets everywhere you need them. The hotel is conveniently located within walking distance of 2 malls. With the level of service and over-all quality of stay, I would definitely stay here again.
Stayed 2 nights in Nov 2022
Response from Rhey on 18 Nov 2022
Dear Mr. Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rhey LoricaFront Office Supervisor

8/10 Good

sheenah

Stayed 1 night in Oct 2022