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Reviews of Oakwood Resort

3 out of 5
Oakwood Resort
702 East Lake View Road, Syracuse, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 239 out of 335 reviews" "
Rating 8 - Good. 63 out of 335 reviews" "
Rating 6 - Okay. 25 out of 335 reviews" "
Rating 4 - Poor. 6 out of 335 reviews" "
Rating 2 - Terrible. 2 out of 335 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
I chose to stay here because I had heard good things about the resort and my wife and I were looking for a close getaway. My check-in and checkout were smooth. The desk staff were always present, friendly and helpful. The public areas of the property were mostly in good condition, but our room clearly was falling into disrepair. The other negative was that on our way to breakfast in the morning there were construction guys swapping out the light fixtures so they had there tools all across the steps leading down to the front desk. I was disappointed in the condition of the bathroom. The toilet was left dirty even after housekeeping 'cleaned'. The inside door frame paint was peeling
Stayed 1 night in Jan 2024

4/10 Poor

Ronald

Liked: Cleanliness, room comfort
Disliked: Staff & service
Booked for two nights Had to cancel last night. Told desk several hours before first night checkout Still have not received credit for second night after a week later! Giving me run around Also charged me twice for little dog. Finally got credit for that
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

10/10 Excellent

Traci

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was friendly.

2/10 Terrible

michael

Disliked: Staff & service
Unfriendly
Very unfriendly staff, never said a word to us the whole stay. We will not be staying here again.
Stayed 2 nights in Nov 2023

6/10 Okay

Alan, Aurora

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very small for 2 beds and restaurant food was just average at best Better restaurants in area
Stayed 3 nights in Oct 2023
Response from Hotel Management on 28 Oct 2023
Alan, thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your feedback and will take things into consideration. We hope to see you back soon!

8/10 Good

James, Schererville

Stayed 1 night in Oct 2023
Response from Hotel Management on 28 Oct 2023
James, Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nick on 2 Oct 2023
Cameron,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bennington
Always very clean and dog 🐶 friendly!!
Stayed 1 night in Sep 2023
Response from Nick on 21 Sept 2023
Jeff,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your review and the pictures you shared. We are thrilled you enjoyed Oakwood Resort with your furry friend. We hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nick on 26 Jul 2023
Richard,We greatly appreciate you taking the time to review your recent stay with us at Oakwood Resort. We are thrilled you had a great time with us. We hope to welcome you back to Oakwood Resort in the near future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great time.
Stayed 2 nights in Jul 2023
Response from Nick on 23 Jul 2023
John, thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a great time! We look forward to welcoming you back soon.

10/10 Excellent

Randall, FISHERS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nick on 19 Jul 2023
Randall,Thank you for reviewing your recent experience at Oakwood Resort. We greatly appreciate your positive review and hope to welcome you back to Oakwood Resort in the near future. Thank you for staying with us at Oakwood Resort!

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot
Stayed 1 night in Jun 2023
Response from Nick on 14 Jun 2023
Lisa,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and thrilled you enjoyed our perfect location. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Joseph

Stayed 1 night in May 2023
Response from Nick on 22 May 2023
Joseph,We appreciate your visit to Oakwood Resort and you taking the time to review your recent experience. We are thrilled you enjoyed your stay and we look forward to welcoming you back to Oakwood Resort soon!

10/10 Excellent

Robin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled and looked clean .The beds were very comfortable. Very nice location and we would definitely stay here again.
Stayed 1 night in Mar 2023
Response from Nick on 23 Mar 2023
Robin,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your comments regarding our cleanliness and comfortability. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Good

Crystal

Stayed 1 night in Feb 2023
Response from Nick on 15 Feb 2023
Crystal,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Amy

Stayed 1 night in Jan 2023
Response from Nick on 11 Jan 2023
Amy,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Nick on 23 Dec 2022
David,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive review. We look forward to welcoming you back at Oakwood Resort in the near future!

2/10 Terrible

Scott, Moraga

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad, avoid this place, it's not like it used to be: 1. old frappucino in fridge from prior guest (or prior prior, who knows?) 2. beetle in room flying around 3. refused to provide towels or service room as it had not been 3 days yet (never mind its not covid any more). 4. Even though their own sign said "service every 3 days but if you'd like you can request it every day". When I pointed that out, after their second refusal, they said, "yeah, that sign is wrong." Worse than all that is the lack of concern of the staff. Each issue was met with basically, "yeah, that's just the way it is." Staff looked disinterested, bored, and not what I'd expect here, nor what I experienced a year ago. They have forgotten they are in hospitality business.
Response from Nick on 20 Dec 2022
Scott,Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your feedback and want to apologize for the unfortunate situations encountered. I was informed by our housekeeping team that they attempted to provide daily service for you, but they encountered a DND sign on the door. We have also revised our daily service policy that you read at our front desk. Once again, we apologize for the inconvenience encountered and wish you happy holidays.

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!!
We enjoyed our stay. This is a beautiful location!!
Stayed 2 nights in Dec 2022
Response from Nick on 6 Dec 2022
Stacey,Thank you for sharing on your recent experience at Oakwood Resort. We greatly appreciate your review and kind comments regarding our beautiful property. We look forward to having you back at Oakwood Resort soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, the food in the restaurant was awesome. View of the lake from the room was great.
Stayed 1 night in Dec 2022
Response from Nick on 6 Dec 2022
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and are thrilled you enjoyed your stay. We look froward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Nick on 25 Nov 2022
Joseph,Thank you so much for reviewing your recent stay at Oakwood Resort. We are delighted you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay for Sister Getaway
My sister said she loved staying at Oakwood because she feels like she's on vacation there. The Inn is warm and welcoming, the staff is very accomodating. We loved the fire in the fireplace, the fall decorations,the proximity to the lobby Starbucks!
Stayed 1 night in Nov 2022
Response from Nick on 23 Nov 2022
Hello,Thank you so much for reviewing your recent experience at Oakwood Resort. We greatly appreciate your kind comments and are thrilled you and your sister had a great time. I will inform our staff of this wonderful review; we look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
I was staying because of a friend's funeral. It was comfortable and clean. I wish the bar and restaurant had remained open until 10 but not a problem.
Stayed 1 night in Nov 2022
Response from Nick on 21 Nov 2022
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your review and are looking forward to welcoming you back in the near future!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Nick on 21 Nov 2022
Tim,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your 10/10 review and are thrilled you enjoyed yourself. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Not truthful
We enjoyed our room but were told there was no free breakfast, so we were unhappy about that. The free breakfast is advertised as part of the room charge.
Stayed 1 night in Nov 2022
Response from Nick on 14 Nov 2022
Margaret,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your comments and are thrilled you enjoyed your room. On Saturday and Sunday mornings we have been offering our breakfast menu to allow our guests something different from our weekday continental breakfast. This will no longer be the case, moving forward we will offer free breakfast every day of the week. I am sorry you did not enjoy our breakfast menu. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Nona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Gorgeous spot on the lake. Gorgeous buildings & grounds. Really a nice place and unique experience!
Stayed 1 night in Nov 2022
Response from Nick on 7 Nov 2022
Nona,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your 5/5 review and are thrilled you enjoyed our amazing location. We are ecstatic to deliver you unique experience and look forward to welcoming you back to Oakwood Resort in the near future!

4/10 Poor

Rob

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
People in general were very unfriendly and not helpful. Prices were also high on everything. Gas was well over $0.50 a gallon more expensive.
Stayed 4 nights in Oct 2022
Response from Nick on 22 Oct 2022
Rob,Thank you for taking the time to review your recent stay at Oakwood Resort. I am sorry you felt people were very unfriendly and gas prices were so high. We hope to welcome you back to Oakwood Resort in the near future.

10/10 Excellent

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay.
Stayed 2 nights in Jul 2022
Response from Nick on 10 Sept 2022
Tiffany,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and are delighted you enjoyed your stay with us. We look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive & pleasant front desk experience. Also great breakfast clerk. Helpfull & friendly. So refreshing in a day of non existent customer service. The check out experience was not all that. Felt like i was disturbing her sleep. Also restaurant late lunch serice was very poor. Lovely property for relaxation.
Stayed 1 night in Aug 2022
Response from Nick on 29 Aug 2022
Barbara,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your positive review. We are thrilled you enjoyed our staff and breakfast. We will reach out our restaurant staff and inform them of your comments along with our morning front desk staff, to improve our guest experience We hope to welcome you back to Oakwood Resort in the near future!

6/10 Okay

Brian

Stayed 1 night in Aug 2022

4/10 Poor

Jill

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Didn't have enough towels or toilet paper for our stay. Had to ask several times every day for towels. Needed to do some online work and there was never internet. We stayed several nights and there is no room cleaning service. With kids our room got pretty messy. Would have appreciated at least the garbage removed. Improvements to the beach area where appreciated and well enjoyed since our last visit 4 years ago.
Stayed 5 nights in Jul 2022
Response from Nick on 8 Aug 2022
Hello Jill, Thank you for taking the time to review your recent experience at Oakwood Resort. It is through reviews from our valued guests that we are able to improve our resort for everyone. We apologize for the issues you encountered with towels and not having daily housekeeping service. If you ever encounter this issue again, please reach out to our front office team and we will have them delivered as soon as possible along with assigning daily housekeeping service for you and your family. We appreciate your comments regarding our improved beach area. We are also working on finding a new internet provider which should enhance your internet experience in the future. Thank you for staying with us at Oakwood Resort, we hope to welcome you back in the near future.

10/10 Excellent

Jacob A., Mishawaka

Liked: Cleanliness, staff & service
The gym equipment was mostly not functioning which was disappointing. That was the only downside. Otherwise everything was EXCELLENT.
Stayed 1 night in Aug 2022
Response from Nick on 5 Aug 2022
Jacob, Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your feedback and are thrilled you had an excellent time! Thank you for informing us regarding our gym equipment, we look make sure this is all functional as quickly as possible. We look forward to welcoming you back to Oakwood Resort soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Good, not great.
Hotel was ok...not great. Service was pretty good. There were a couple issues with our room (light in the bathroom and drain) and only one of the two was fixed. Not too many amenities, but that's to be expected with a small town hotel on the lake. Probably will go Airbnb next time.
Stayed 4 nights in Jul 2022

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake, nice rooms and fun atmosphere.
Stayed 1 night in Jul 2022
Response from Nick on 25 Jul 2022
Christopher, Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your review and are thrilled you enjoyed the beautiful views, nice rooms, and fun atmosphere. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort feeling down on the lake. Highly recommend!
Stayed 2 nights in Jul 2022
Response from Nick on 16 Jul 2022
Erin, Thank you for reviewing your recent experience at Oakwood Resort. We are grateful you enjoyed our beautiful property and had a great time at the lake. Thank you for highly recommending us! We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Aristotelis, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No recycling. Not many gluten free options for food. No help on the beach, confusing what can be used, what’s safe?
Stayed 2 nights in Jul 2022
Response from Nick on 14 Jul 2022
Aristotelis, Thank you for taking the time to review your experience at Oakwood Resort. We have recycling on property just not in our rooms, in the future please bring any items you would like to recycle to the front desk, and we will take care of that for you. Any seating on the beach is available to resort guests, I want to apologize for any confusion you had while enjoying our beach front. We hope to welcome you back to Oakwood Resort in the near future!

8/10 Good

Richard, Huntington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is small and tracks onto the sidewalk. Could have used more chairs along the waterfront and some in our near the large gazebo on the front lawn. It's a good looking building and the indoor decor is nice. I liked the pictures of the olden days in the corridor to the restaurant.
Stayed 3 nights in Jul 2022
Response from Nick on 14 Jul 2022
Richard, Thank you for reviewing your recent experience at Oakwood Resort. We appreciate your positive feedback and will look into adding more seating at our beach front. We are thrilled you enjoyed our decor and our hallway filled with historical pictures of Oakwood Resort. We look forward to welcoming you back in the near future!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Nick on 22 Jun 2022
Emily, Thank you for sharing on your experience at Oakwood Resort. We greatly appreciate your positive feedback. We are thrilled to know you had a great time while staying at our property. We hope to welcome you back to Oakwood Resort in the near future!

10/10 Excellent

Misty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in desk was busy because she was also running to coffee shop. Other than that it was a great stay.
Stayed 2 nights in May 2022
Response from Nick on 12 Jun 2022
Misty, We appreciate you taking the time to review your experience at Oakwood Resort. Summer is extremely busy for us, and we are grateful of your understanding during a busy check-in time. We hope to see you back soon!

10/10 Excellent

Chrisann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. The coffee sop was fabulous. Would be nice to have microwaves in the rooms
Stayed 2 nights in May 2022
Response from Nick on 12 Jun 2022
Chrisann, Thank you for your positive feedback regarding your stay at Oakwood Resort. We appreciate your kind comments regarding our staff and coffee shop. We hope to see you back at Oakwood Resort in the near future.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue for a relaxing time at the lake. Staff were very attentive and responsive. Nice on site options for meals.
Stayed 1 night in May 2022
Response from Nick on 12 Jun 2022
Joyce, Thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a relaxing stay and enjoyed our staff members. We also appreciate you dining with us at The Pier & Back Porch. We are excited to welcome you back in the near future!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Stayed 2 nights in May 2022
Response from Nick on 12 Jun 2022
Sylvia, Thank you for visiting us at Oakwood Resort. We greatly appreciate your feedback and are thrilled you loved your stay. We hope to see you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Nick on 13 May 2022
Robert, Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive review and are excited to welcome you back to Oakwood Resort this summer!

8/10 Good

Candice

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Nick on 8 May 2022
Candice, Thank you for reviewing your recent stay at Oakwood Resort. We appreciate your positive review and hope to welcome you back soon!

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, spacious rooms in restful location right on the lake.
Stayed 1 night in May 2022
Response from Nick on 4 May 2022
Barbara, We would like to thank you for taking the time to review your experience at Oakwood Resort. We greatly appreciate the kind comments regarding our comfortability and spacious rooms. We look forward to welcoming you back to Oakwood Resort in the near future!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Nick on 18 Apr 2022
Cynthia, Thank you for reviewing your experience at Oakwood Resort. We are thrilled you enjoyed your stay with us. We are excited to welcome you back in the near future!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses need to be turned over or replaced—- the side next to night stand is lower than other side—- you always roll to edge of bed on that side. Our sheets needed to be replaced.
Stayed 1 night in Apr 2022
Response from Nick on 13 Apr 2022
Kathleen, Thank you for reviewing your stay at Oakwood Resort. We greatly appreciate your feedback and will look into how we can improve these issues you encountered. We hope to see you back at Oakwood Resort in the near future!