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Reviews of Maison Ortigia

Maison Ortigia
Piazza San Giuseppe, 25, Syracuse

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 61 reviews" "
Rating 8 - Good. 23 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 5 out of 61 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a warm welcome from Maison Ortigia, and lots of help with parking and logistics. Very smooth experience to park in the old town with their help, easy check-in, nice clean room and fabulous location. Not a 5* hotel, but for a B&B a truly excellent experience. Thanks to the team for a lovely stay.
Stayed 1 night in Aug 2023

2/10 Terrible

GARRY

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unappealing building with small, creaky lift to 3rd floor Reception. We had booked a deluxe room with balcony with a view of adjacent historic buildings, but we were allocated a small, plain standard room with a grim view of a grimy small interior courtyard with barred windows opposite . Resulting complaint satisfactorily resolved by Expedia. Location was excellent- all historic sites were within a short distance, together with bars and restaurants. Breakfast adequate, with cold eggs and an unreliable coffee machine. A machine nearby Reception was available for 2 Euros dispensing water, beer and soft drinks. For those with a hire car, streets are very narrow and parking is very limited.
Stayed 1 night in Jul 2023

4/10 Poor

GARRY

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is basically holiday apartments, rather than a Hotel. The location is convenient in the historic heart of the city (although driving/parking would be a nightmare), but the rooms are scattered around a fairly unappealing modern block with a particularly creaky lift giving access to the tine Reception on the 3rd floor. We had booked and paid for a Deluxe double room with balcony for 4 nights, but on arrival were told that no such rooms were available, which the Manager blamed on Expedia not passing on our request and payment. Our standard room was very basic, with a dreadful view of a grimy interior courtyard with a barred window opposite. The included breakfast was also basic with an unreliable coffee machine, but acceptable. A machine dispensing water, soft drinks and beers (2 Euros) is also available. In summary, "Maison Ortigia" scores on location, but little else, and its failure to honour our Deluxe room booking is now the subject of a formal complaint.
Stayed 3 nights in Jul 2023

10/10 Excellent

Victoria

Stayed 1 night in May 2023
Response from Bianca on 4 Jun 2023
Thank you Victoria. See you soon :)

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Mar 2023
Response from Bianca on 4 Jun 2023
Thank you Izabela. See you soon :)

6/10 Okay

Christine

Travelled with family
Disliked: Property conditions & facilities
the location is fantastic however, be warned, there is no parking and if you manage to get a spot under ground it is 20Euro/day. The hotel room was big and the air conditioning made it cool. We had a kitchen and bathroom which were spacious. There was an awful smell on our floor which we commented on but weren't able to change rooms/floors.
Stayed 2 nights in Oct 2022

10/10 Excellent

Donna Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siracusa stay on Ortigia
Elegant refurbishing of an existing building, well marked inside and out; clean, comfortably furnished, helpful staff on call. Excellent location on the island!
Stayed 1 night in Feb 2021

8/10 Good

Tomasz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Syracuse
Great place to visit. Must have a brat trip to see the caves!
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I don't think this property was worth the amount it cost. The hot water was either boiling hot or freezing cold and the building it was in was not very nice from the outside. An adequate stay.
Stayed 3 nights in Jul 2019
Response from Federica on 8 Aug 2019
You stayed in a sea view room, I'm sorry you didn't mention the view or the new furnishings of the rooms. The showers have the mixer that must be used. Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend- excellent location
Fantastic location and everything we needed on hand. Underground parking just around the corner too. Brilliant!
Stayed 2 nights in Jul 2019
Response from Federica on 13 Jul 2019
Felicissima che tua abbia passato un piacevole soggiorno, siete sempre i benvenuti!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively tn the nice location and the nice view from the balcony.
Stayed 2 nights in May 2019
Response from Federica on 18 Jun 2019
Thank you and see you soon.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Federica on 16 May 2019
Torna presto!

10/10 Excellent

Lizon, Ottawa, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the place very much. Very clean and excellent breakfast included. Perfect location.
Stayed 1 night in Oct 2018
Response from Jean on 28 Oct 2018
Thank you so much, you have been fantastic guests. Come back when you want. Jean and Federica

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is fantastic, but the manger was late for the chek-in appointment.
Stayed 1 night in Aug 2018
Response from Federica on 2 Sept 2018
Good evening and thanks for the nice words, if there was a slight delay we are sorry. Spriamo come back soon to visit us.

10/10 Excellent

Marco, Salem, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great apartment in the heart of Ortigia
The apartment is simply decorated and very cleaned. We were greeted by the owner Federica who made herself available throughout our stay! The location is perfect! Thank you Federica!
Stayed 5 nights in Apr 2018
Response from Federica on 24 Apr 2018
Thank you very much, come back soon to visit us.

10/10 Excellent

d, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great b and b!
Good location. Nice breakfast. Friendly staff. We had a perfect stay in the two bedroom apartment for our family of four. Highly recommended.
Stayed 2 nights in Jul 2017

8/10 Good

Suzana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Difficile de les contacter pour savoir comment accéder à l’hôtel et surtout au parking. Donc pour ne pas prendre le risque on a du laisser la voiture sur un autre parking payant. Le numéro de téléphone était erroné sur le site de hôtel.com ainsi que les prix des taxes! Assez énervant de venir visiter une ville juste une journée et de perdre 2 h pour accéder au hôtel. Finalement tout cela était du au Hotels.com ! L’hôtel est très bien situé, petit déjeuner ok
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consigliata
Al nostro arrivo siamo stati ricevuti da una gentilissima receptionist che ci ha assegnato la camera e spiegato tutti i servizi. La stanza era pulita e in ordine, unico (forse) neo il climatizzatore che non scaldava benissimo, ma per il resto l'ambiente era confortevole. Nel prezzo era compresa anche la prima colazione che viene servita al quarto piano, in una graziosissima saletta dove abbiamo trovato di tutto: dal dolce (spremute, yogurt, ciambellone, crostate, marmellate, Nutella, cornetti) al salato (affettati, formaggi e uova) e ovviamente caffè e cappuccini da preparare al momento. Struttura consigliata anche per l’ubicazione in quanto si trova in pieno centro e a pochi passi dal duomo e da tanti locali
Stayed 1 night in Dec 2023

8/10 Good

manabu, Kawasaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Mats, EnskedeGard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Enkelt boende, flera defekter främst på badrum. Personal noterade med tacksamhet och kompenserade oss. Min uppfattning är att det är brister i boendet med perfekt läge, men personalen anstränger sig för att gäster skall få valuta för pengarna, tror det kommer bli bättee
Stayed 1 night in Sep 2023

10/10 Excellent

Jerkko

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Hall is fantastic!
Stayed 1 night in Jul 2023

4/10 Poor

Umberto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mi spiace ma da non ritornarci
Non sono abituato a fare recensioni negative ma questa volta davvero lo merita : ritardo nel check in di 20 minuti, non c'era nessuno nonostante avessi avvisato un'ora prima; tapparella del bagno che non saliva (riparata ma controllare prima no?) finestra del bagno senza tenda (obbligati a tenere la tapparella abbassata per ovvi motivi di privacy) ; porta finestra della camera che dava direttamente sul solaio del piano di sotto senza nessuna protezione per eventuali cadute ( ci sono circa 80-90 cm dalla camera al solaio). La signorina alla reception alle ns segnalazioni ha detto che purtroppo non sapeva cosa fare.... Era così da quando hanno rifatto il solaio!!!!! CAMERA 3 - 1 PIANO. HO LE FOTO DISPONIBILI MA NON SI RIESCONO A CARICARE Posizione spettacolare e Ortigia meravigliosa!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Ludovic

Stayed 1 night in Oct 2021

6/10 Okay

Consuelo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Un B&B parecido a un hostal
El baño de la habituación olía a cloaca. La habituación es muy sencilla. Y el desayuno muy justo. Sin embargo, el punto en el que se encuentra es buenísimo (en el centro de Ortigia) y la gente fue muy agradable.
Stayed 1 night in Jul 2021

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
B&B situato in zona traffico limitato accessibile solo previa comunicazione della targa alla struttura ma pur avendo telefonato per annunciare il nostro arrivo nessuno ci ha avvisato della possibilità. La stanza assegnataci non corrispondeva a quanto prenotato (camera deluxe): era una stanza vecchia e buia anche perchè la tapparella non rimaneva alzata, essendo rotta continuava a cedere. Il box doccia era talmente piccolo che solo una persona estremamente magra poteva entrarci e comunque non si riusciva a chiudere il box tanto erano limitati gli spazi. La colazione poi era costituita da cibi confezionati e da un cappuccino che non si poteva nemmeno definire tale.
Stayed 1 night in Jul 2020

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé sur la presqu'île d'Ortigia, ce B&B est difficile à trouver (la réception au 4è étage de l'immeuble est mal indiquée) mais propre et efficace. Grande chambre, petit salon, grande salle de bain et petit balcon (accès par la salle de bains) appréciable pour le petit déjeuner !
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Camera sporca e diversa dalle foto. Sgradevole odore nel bagno. Parcheggio a pagamento sotto la struttura a 15€ a notte.
Stayed 1 night in Jul 2019
Response from Federica on 10 Aug 2019
Mi dispiace che non abbia trovato nulla di positivo. Non posso rispondere , nè difendermi dato che è rimasto anonimo e non ha specificato la camera in cui avrebbbe soggiornato. Infine, il parcheggio sotto la struttura, non è una nota negativa in un centro storico ma un servizio, servizio che come ha scritto, proponiamo ad un prezzo modico, lo stesso che il comune fa pagare al parcheggio turistico.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura ottima a due passi dal duomo, congeniale per chi vuole massimizzare i tempi I proprietari sono stati davvero disponibili in ogni nostra richiesta. Unico limite una colazione abbastanza scarna
Stayed 1 night in Jul 2019
Response from Federica on 10 Aug 2019
Grazie delle belle parole, cerchiamo di migliorare ogni giorni e cambiamo spesso i prodotti a colazione cercando di dare sempre una vasta scelta, spero che se tornerai, tu possa rimanere di più di una sola notte e provare davvero tutto ciò che offriamo. A presto

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toplocatie! Parkeren15 euro!! Dat was jammer Vrouw bij ontbijt chagrijnig Dame van de ontvangst erg aardig enbehulpzaam
Stayed 1 night in Jul 2019
Response from Federica on 10 Aug 2019
Bedankt voor het waarderen van onze diensten. De dames die 's ochtends het ontbijt serveren, zijn altijd glimlachend en beleefd en als je de indruk hebt gehad dat iemand dat niet is geweest, bied ik mijn excuses aan. Tot gauw

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Lage Super Zimmer sauber aber in die Jahre gekommen. Türgriffe sollte befestigt werden. Nicht gefallen,das beim Empfang man uns 10 Euro fürs Frühstück noch extra haben wollte. Erst nach Reklamation ging auf einmal. Kann kein Versehen gewesen sein. Trübte die gute Stimmung. Schlecht mit Auto erreichbar und lange Wege zu einer Parkmöglichkeit. Sonst super Stadt Super Architektur Super letzter Abend auf Sizilien.
Stayed 1 night in Jun 2019
Response from Federica on 24 Jun 2019
thank you and se you soon

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doskonała lokalizacja w sercu Ortigii, pare minut spacerem do Piazza Duomo i morza. Mnóstwo restauracji, sklepów, wąskich uliczek i zabytków w pobliżu. Z dworca autobusowego 20 minut pieszo. Pyszna kawa, świeże rogaliki i przemiła obsługa. Czyściutkie pokoje i okolica po której można bezpiecznie spacerować nawet późnym wieczorem.
Stayed 3 nights in Jun 2019
Response from Federica on 24 Jun 2019
thank you and se you soon

6/10 Okay

Lilian

Liked: Staff & service
Stayed 1 night in May 2019
Response from Federica on 6 Jul 2019
Speriamo di rivederla e poter offrile un soggiorno perfetto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ortigia bedda
Ottima la posizione
Stayed 1 night in May 2019
Response from Federica on 13 Jun 2019
Grazie mille, sei sempre il benvenuto!

8/10 Good

Hugo Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pero el lugar como Ortigia es encantafo
Solo dos problemas ocacionales .No estaban al momento de llegada. Viniendo de otro lugar es dificil tener internet en el celu para recibir whats app o llamar si no estan. Y desde las 10pm a las8 am se cortó la eletricidad en todos los enchufes. No es la luz del techo
Stayed 1 night in Apr 2019
Response from Federica on 13 Jun 2019
Fuiste muy amable, vuelve pronto.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siracusa er en skøn by.Personalet på Maison Ortigia er søde ,imødekommende,hjælpsomme. Morgenmaden nogenlunde,kunne godt gøres bedre. Desværre havde de overbooket vores værelse,men vi fik i stedet egen lejlighed 2min fra B & B. Vi havde de positive briller på,så det gik.
Stayed 3 nights in Apr 2019
Response from Federica on 13 Jun 2019
Feilici af dig havde passeret en behagelig sogggiorno.

6/10 Okay

Daniele, Milano

Liked: Staff & service
Ben tenuto recenti ristrutturazione personale cordiale colazione nella media stabile non mi è piaciuto
Stayed 1 night in Apr 2019
Response from Federica on 3 May 2019
Buonasera e grazie per le parole di apprezzamento, per l'anno prossimo la fdacciata del palazza sarà migliorata..

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from federica on 22 Apr 2019
Grazie, torni presto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Federica on 13 Jun 2019
Grazie, felice che sia stato bene. Federica

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Struttura accogliente e molto pulita, in una posizione centrale molto comoda per spostarsi a piedi. Personale molto gentile e disponibile.
Stayed 1 night in Feb 2019
Response from Federica on 26 Feb 2019
Grazie mille, tornate quando volete, come se foste a casa vostra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Federica on 30 Apr 2019
Grazie, felicissimi che tu sia stato bene.

8/10 Good

momo, torino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grazioso B&B, personale gentile, posizione ottima, colazione abbondante. un pò carente set cortesia
Stayed 3 nights in Nov 2018
Response from Federica on 27 Nov 2018
.Grazie e l'aspettiamo presto

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket prisvärt
Ett fantastiskt boende till bra pris och med ett perfekt läge. Gångavstånd till allt. Bra service och väldigt trevlig personal.
Stayed 4 nights in Sep 2018
Response from Federica on 29 Sept 2018
Tack till er för allt. Vi väntar på dig snart!

8/10 Good

Nababbine, Bassano del Grappa

Liked: Cleanliness, staff & service, room comfort
Ottima esperienza
B&B molto grazioso in un appartamento appena ristrutturato in pieno centro a due passi dal Duomo di Ortigia e dal mare. Davvero cortesi e disponibili i due ragazzi che lo gestiscono! Esperienza consigliata
Stayed 1 night in Sep 2018
Response from Federica on 19 Sept 2018
Grazie mille, le tue belle parole ci fanno davvero piacere. Ti aspettiamo presto!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso hotel in centro
L' hotel si trova dietro al duomo nella centrale Ortigia, in posizione comoda per girare tranquillamente per il centro a piedi. La pulizia delle stanze è ottima e la proprietaria è molto simpatica e disponibile. Colazione ottima.
Stayed 2 nights in Aug 2018
Response from Federica on 1 Sept 2018
Grazie mille, l'aspetto il prossimo anno con piacere.

8/10 Good

Valeria Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, só o banheiro que tinha alguns problemas.
Stayed 2 nights in Jun 2018
Response from Federica on 2 Jul 2018
Oi, obrigado pela sua análise, nós não sabemos o tipo de problema que você teve no banheiro, se você tivesse nos informado durante a sua estadia, teríamos interveio imediatamente.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tres bien situé. Il y a des travaux ds cet hotel d
Stayed 2 nights in Jun 2018
Response from Federica on 2 Jul 2018
Bonsoir, les travaux étaient sur la place mais ils sont déjà terminés.

10/10 Excellent

Miek, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisch!
Wat een fantastische B&B, behulpzame mensen, super vriendelijk. Midden in het centrum, vlakbij al het moois. Echt een aanrader!
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno a Ortigia
La posizione della struttura è in pieno centro, il personale è molto cortese e disponibile, le camere molto spaziose e ben tenute.
Stayed 1 night in Jun 2018
Response from Federica on 17 Jun 2018
Grazie mille, spero tu possa tornare presto a trovarci.