Reception
Check availability

Reviews of OYO Hotel Sweetwater TN West

2.5 out of 5
OYO Hotel Sweetwater TN West
1421 Murrays Chapel Rd, Sweetwater, TN

Reviews

4.8
Rating 10 - Excellent. 30 out of 233 reviews" "
Rating 8 - Good. 26 out of 233 reviews" "
Rating 6 - Okay. 37 out of 233 reviews" "
Rating 4 - Poor. 43 out of 233 reviews" "
Rating 2 - Terrible. 97 out of 233 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Nichole

Stayed 1 night in Mar 2021
Response from Marie on 25 Mar 2021
Hi, Nichole! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheated
On our arrival, property was deserted. Sign at desk said “call this number.” Night manager said, “no hot water; go somewhere else; we will refund money.” We called Hotels.com; girl said refund would come; booked us to Rodeway for cost of another room. After numerous calls to Hotels.com and OYO: 1. No refund. 2. We paid for two rooms and got only one. 3. OYO and Hotels.com both lied to us and both cheated us. 4. I firmly doubt either company will print the truth.
Stayed 1 night in Feb 2021
Response from Mike on 15 Feb 2021
Something like this should not have happened, John. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike

2/10 Terrible

GAYLA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, no hot water, no room keys machine was broke waited an hour looking for someone to help me
Stayed 1 night in Feb 2021
Response from Leo on 13 Feb 2021
Hi, Gayla! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Meryle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY MUCH UNHAPPY
Didn't get to stay because of no hot water and didn't even get a message about it so I drove there for nothing.
Stayed 2 nights in Feb 2021
Response from Leo on 9 Feb 2021
Hi, Meryle! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice friendly staff room was comfortable just no hot water
Stayed 1 night in Jan 2021
Response from Joey on 29 Jan 2021
Hi, Matthew. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Joey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was liked the property is run down poor lighting. I kept a handgun under my pillow I wasn’t given a key to the room. No security at all. It’s run down hotel. Don’t take children there he’ll adults be wary. Poll is drained with stagnant water. Fear for your life there.
Stayed 1 night in Jan 2021
Response from Leo on 26 Jan 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

2/10 Terrible

Raul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Chris on 18 Jan 2021
Hi, Raul! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Chris on 13 Jan 2021
Hi, Melvin! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Christina!

10/10 Excellent

Holly L

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good other than that there was no hot water
Stayed 1 night in Jan 2021
Response from Marie on 14 Jan 2021
Thanks for the positive rating, Holly! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water in the room,the back h tub was filthy,the door wouldn't hardly close,the temp of the room was either too hot or too cold! No answer at front desk when tried to call ,went down to talk to someone and noone was at front desk!
Stayed 1 night in Dec 2020
Response from Marie on 26 Dec 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

2/10 Terrible

Tarawilder

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was roaches in the room beds had not been cleaned or new linen put on them i was charged for a room that we disnt stay in because the hotel didnt have another room with double beds
Stayed 1 night in Nov 2020
Response from Leo on 10 Nov 2020
We are sorry for the inconvenience caused to you, Tarawilder! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

4/10 Poor

Richard

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
save your money
Check in was lengthy as the computer system was down. Had to wait for the owner tonreturn to compkeye check in. Required a cash only deposit of 50. With NO ATM on facility. Room was not in great shape. Tub leaked, TV didnt work. The residents were noisy and lack of sleep because of ut. Overall terrible wont be back
Stayed 1 night in Nov 2020
Response from Justin on 5 Nov 2020
Hi, Richard. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Justin

4/10 Poor

Yong Xin

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay there again
There was no light in the common area at night. Garage in the back of the property. Shower didn’t work well.
Stayed 1 night in Oct 2020
Response from Marie on 2 Nov 2020
Sincere apologies, Yong! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Marie!

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Joe on 15 Oct 2020
Hi, Kimberly. Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Joe

2/10 Terrible

Jeanette, PA

Disliked: Cleanliness, staff & service
Unprofessional staff I felt like I was checking into their home on the block. No room key, BED BUGS, BED BUGS.
Stayed 1 night in Oct 2020
Response from Leo on 11 Oct 2020
Hi, Jeanette! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Haley

Disliked: Staff & service
Stayed 1 night in Oct 2020
Response from Leo on 10 Oct 2020
Hi, Haley! We regret the inconvenience that may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
1of the worst and disapointing hotel experiences ihad
Had a bad experience. Had 1 towel an 1 washcloth. No floor towel an floor was slippery almost slipped twice after shower. Shower Curtain had stains on it should of been thrown away along time ago.No hand towel either. Ac unit was loud and was crooked not properly placed held up by rocks. Floor felt dirty. The seating Table whobled. The door knob chain was broken. And on top of it all the tv did not work.
Stayed 1 night in Oct 2020
Response from Leo on 5 Oct 2020
Hi, Matthew! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Del, Michigan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It has gotten dirty since the new owner took over. TV didn't work. No toilet paper in room. Price went up. Had to go to on line to get a room. No walk in. Its the shouldn't be in business until things are fixed.
Stayed 1 night in Jan 2020
Response from Ammy on 25 Aug 2020
Hi, Del! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Devona

Stayed 1 night in Jul 2020
Response from Ammy on 27 Jul 2020
Hi, Devona! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Alex

2/10 Terrible

Catherine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT come book here. The pictures look nice but it was a nightmare. We got there at 3:30 check in is supposed to be at 3. I had a reservation (obviously since I booked it through Travelocity) & the front desk ladies tell me they don’t know if they have a room available, EVEN THOUGH WE HAD A RESERVATION. It’s not like they didn’t know we were coming. I stand there waiting for them to get it together they are calling the maid to see which room was clean, she ask me how many beds I needed. I told her we booked it for two beds since we have a kid with us, she finally gets a room. Charges me the $50 deposit fee. Okay cool, we go up to our room & cant get the door open. The maintenance guy happens to be in the hallway & sees us struggling so he bends the doorframe just to get us in the room & tells us he’s gonna come back to fix it. Okay we’re in the room, but now our door won’t close. How are we supposed to feel safe with a door that won’t close?? So my child goes to the bathroom, the toilet won’t flush, the bathtub is disgusting like they hadn’t cleaned it in a year, we go to open the fridge & get slapped in the face with a rotting meat smell. So I said that’s it we are going somewhere else. As I’m looking up other hotels we tried to put the tv on for our son, the tv won’t work. Oh & the ac won’t blow cold air! We go to load our stuff back up & check out & the lady behind us had the exact some problems with her room. DO NOT BOOK THIS HOTEL.
Stayed 1 night in Jul 2020
Response from Ammy on 15 Jul 2020
We are so disappointed to hear such kind of experience, Catherine! Being a visitor, we do realize how it feels in such circumstances, however, we have shared the feedback to our relevant team immediately to rectify the issue. Hope to serve you better in the future. Regards, James.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020
Response from Christina on 16 Jul 2020
We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Christina!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
People was rude and the room i booked was given away
Stayed 1 night in Jul 2020
Response from Chris on 13 Jul 2020
We are sorry for the inconvenience caused to you, we will surely look into this issue and will put our best efforts to enhance your experience. Regards, Chris

2/10 Terrible

Chelsea, Michigan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire crew was out in the parking lot drinking on the 4th of july also had all their friends come out to party. Waited for a room for 45 mins, when got to the room looked NOTHING like the pictures online, a/c didnt work nor did the tv and it was completely disgusting
Stayed 1 night in Jul 2020
Response from Cheshta on 11 Jul 2020
Hi, Chelsea! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Jacob

2/10 Terrible

Charlene, Hattiesburg

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my stay!! In fact, I changed hotels on my last night because I couldn’t take it anymore. The room was cheap, but I guess you get what you pay for. There was mold in the bathroom ceiling, the bathtub was covered with soap scum. The TV never worked, the mini fridge was dirty, the paint was peeling in the pool and something bit me all over my upper body. I never saw what was actually biting me and can only assume that it was bedbugs. I literally have like 20 bites on my face, arms and upper torso that are still itching and turning to sores. They didn’t even act surprised about the situation and of course didn’t even offer to refund any of my money. This is the worst place I have ever stayed and I will not be back!!! And, for the record, this is the first bad review I have ever given!
Stayed 4 nights in Jul 2020
Response from Cheshta on 8 Jul 2020
Hi, Charlene! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely horrible I completely ate the reservation because it was so trashed on the outside I didn’t want to go inside. I do not recommend this location to anyone.
Stayed 3 nights in Jul 2020
Response from Chris on 8 Jul 2020
Apologies for the inconvenience caused. We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Chris

4/10 Poor

marion

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
we did not stay. they were not able to provide us with the rooms we requested, after we were told they had them, and we had to go to another hotel. i tried to get my money back but so far have been unable to do so. i paid in advance, will not make that mistake again.
Stayed 2 nights in Jun 2020
Response from Chris on 7 Jul 2020
Apologies for the inconvenience caused, Marion! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Chris

4/10 Poor

TB-VA, DC

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low budget. The room was clean mostly. No remote for the TV. Took hours to get a remote that partially worked. The property is in great need of heavy maintenance.
Stayed 1 night in Jul 2020
Response from Christina on 7 Jul 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Christina!

2/10 Terrible

Verified traveller

Stayed 6 nights in Jun 2020
Response from Ammy on 2 Jul 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Leo

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place ever
This place is terrible. The first room they gave us the refrigerator or microwave didn't work and was only 2 towels for 4 people. After about 3 hours they finally moved us to another room and gave us a room with one bed for 4 of us so i had to go back to the front desk and tell then I had to have a double bed so they gave me another room and when we got to that room we only have one towel and when i ask for more towels they said they don't have any towels. They have a indoor pool but no towels. The rooms are nasty. They have been remodeling this motel for at least 4 years and it looks worse than before they started. This place has changed ownership probably 4 times in the past 6 years. People live here and the police is always here. I seen the police a good 10 times in the past 16 hours
Stayed 1 night in Jun 2020
Response from Chris on 26 Jun 2020
We are sorry to hear about your experience, Amy! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Chris

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel i have ever stayed at. They wouldnt even give me a new towel for 3 days. The front desk girls would rather talk on their cell phone and smoke than help anyone
Stayed 2 nights in Jun 2020
Response from Cheshta on 24 Jun 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Property conditions & facilities
We survived it.
The place had people living there. Rooms with damaged and missing locks. Our room was changed three times. One room the toilet seat was broken. The second had a clogged drain in the tube. Too much noise at night. On the positive, the people we're friendly.
Stayed 1 night in Jun 2020
Response from Chris on 15 Jun 2020
Sorry for the unpleasant experience you had with us, Kristin! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Chris

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for this hotel and didn’t even get to stay in it- because guess what! They don’t accept Online reservations. Don’t waste your time with this placw!
Stayed 1 night in Jun 2020
Response from Ammy on 10 Jun 2020
We are extremely sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, George.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2020
Response from Marie on 9 Jun 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Jeff

Disliked: Staff & service
Stayed 1 night in Jun 2020
Response from Cheshta on 19 Jun 2020
Hi, Jeff! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jace

2/10 Terrible

SARA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Clay on 8 Jun 2020
Hi, Sara! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Clay

2/10 Terrible

Joshua, Davenport, IA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is an absolute hole! Not as advertised. To begin, the place looks broken down from the highway view, abandoned, no motel 6 sign. Pulling up it looked as though there were several people living at this establishment and it was under construction in many areas. Was awful looking from the start but I never judge a book by its cover. I had to pay a $50 cash deposit and when my 14yo son and I got to room 164... it was almost amusing that they expected me to stay there. Pulling my car in front of the room there was a man standing by the door next to mine. His back was to the door like he was making sure nothing got out. There was a large dog barking inside, without ceasing, and the man did not look friendly. I began to notice, as I got out of my car, that several people were staring at me and watching me go to my room.. extremely uncomfortable. I noticed more barking from the rooms above me as I moved to open the door. I tried multiple times to open the door but the key reader was damaged excessively and so was the door. Finally, almost falling in the room after I finagled it open, we entered to a stench and a soggy wooden floor. No handle on the bathroom door, over a one inch gap at the bottom of the main door, bathtub looked like someone died in there. The towels were ragged. Walking in, water came up from the wooden panels laid on the floor, dogs barking above and below me, the smell. We had to get out of there immediately. Worst place ever!
Stayed 1 night in May 2020
Response from Ammy on 4 Jun 2020
Hi, Joshua! We regret the trouble you faced. Do not worry this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience soon. Regards, George.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was overall a nightmare. Check in was awful. As was check out
Stayed 1 night in May 2020
Response from Ammy on 27 May 2020
Hi, My heartfelt apologies for the unpleasant experience you had. Do not worry we will surely share the feedback to improve the overall experience to provide an amazing experience on your next stay. Regards, Marie.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stuff are some cool peoples and any issues i had they did everything they could to make my stay better. But let me tell you the issues. My first issue was with towels i was told they only have enough towels for each room to get one towel per room perday. So i had to go buy my own towels. Second they are in the process of remodeling i was walking back to my room one night with no shoes and stepped on a razor blade. I then had to go find a place that was open and buy my own bandaids because they dont have any. Then the final and the worst part was that they have bed bugs. We left that hotel the minute we seen the prof of them. But no other hotel in the area would take us because of coming from this hotel. But on a positive note i would give them another chance because the staff is a kick ass staff they did everything in there power to make everything great. But the hotel will have to be completely done and all new furniture.
Stayed 4 nights in May 2020
Response from Sam on 18 May 2020
Hi. We are extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Sam

2/10 Terrible

DALI, BIRMINGHAM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First they would not take my pre-payment though travelocity, so I had to pay again at the front desk. They made us also pay a 50 dollar security deposit in Cash, because they said if we paid on a card we might not get it back. The rooms had roaches, my friend also got a room and he had roaches too, but his room smelled awful and they had some baking powder in there to "help". People live here so kids are running around outside at 1am making lots of noise. We did not stay our entire two days we left after 1 day. The cable in the room also did not work.
Stayed 2 nights in May 2020
Response from Chloe on 14 May 2020
Hi, Dali! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Chloe!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Ammy on 1 May 2020
Apologies for the inconvenience caused. Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joel

6/10 Okay

Israel

Stayed 3 nights in Apr 2020
Response from Lucas on 3 May 2020
Hi, Israel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lucas!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2020
Response from Kit on 20 Apr 2020
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Kit

6/10 Okay

LP, North Carolina

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
March 20-22, 2020, Room 235. No WiFi. Weak WiFi (old network still named ‘Motel6’) will not even connect. I asked the day shift desk clerk 3/21 to check into this. No one did anything, or if they did, they did not pass the information to the 3/21 night shift. New lock on door. Sloppy installation with caulk around door mechanism. Wood and tile floors look new. TV, toilet, beds, bathroom sink area, look new. Walls, tub and remaining fixtures look pre-renovation. Fridge works. Microwave doesn’t work.. AC control knob is broken. AC on/off is by plugging/unplugging. It cools good for about 5 minutes and then stops working. The AC unit is very loud, and prevents sleep. Lights work except for switch by entrance door. TV works; no channel guide provided; very grainy picture; sound is OK. Good beds. Good hot water. Good shower; shower head needs cleaning; bottom of tub needs cleaning. No phone in room.
Stayed 1 night in Mar 2020
Response from Cheshta on 25 Mar 2020
Thank you for rating us positively, We will surely work on the feedback shared to improve the services further. Have a nice day ahead :) Regards, Jordan

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Cheshta on 23 Mar 2020
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Joey

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on 17 Mar 2020
Hi, Jason! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jake

2/10 Terrible

SweetwaterTnwes, Sweetwater ,tn

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was nasty doors busted in on rooms, bathrooms nasty, mold on ceiling, beds nasty
Stayed 2 nights in Mar 2020
Response from Cheshta on 12 Mar 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jenny

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Cheshta on 11 Mar 2020
Hi, Donna! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Jake

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Cheshta on 8 Mar 2020
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2020
Response from Cheshta on 18 Mar 2020
Hi, We are sorry to know that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones.Regards, Jose

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Run far from this property. Roaches , curtains falling down , toilet unhinged, they won't let you pay through hotels.com they make you pay at the counter and charge $50 for damage.. no toilet paper no tissue 1 towel 1 washcloth.. big NO!
Stayed 1 night in Feb 2020
Response from Cheshta on 3 Mar 2020
We regret that the stay turned out to be an average one, We have updated the feedback and the issues that troubled you up within our team and they are working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Jake