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Ascott Waterplace Surabaya
4.5 star property

Luxury suburban aparthotel, walk to Pakuwon Mall

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Ascott Waterplace Surabaya

Exterior
2 outdoor pools, free cabanas, sun loungers
In-room safe, desk, laptop workspace, soundproofing
Lobby lounge
Penthouse, 1 Bedroom | Private kitchen | Fridge, microwave, stovetop, electric kettle
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • WasherWasherWasher

Check out the area

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Popular LocationPakuwon Mall4 min walk
  • Popular LocationSurabaya Zoo8 min drive
  • Popular LocationRoyal Plaza Surabaya12 min drive
  • AirportSurabaya (SUB-Juanda)42 min drive
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Room options

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Penthouse, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 1206 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Kitchenette
Fridge
LED TV
  • 1216 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 570 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 968 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 495 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Surabaya

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district and near theme parks. Old City and Chinatown are notable landmarks, and travelers looking to shop may want to visit Pakuwon Mall and Surabaya Town Square. Traveling with kids? Don't miss Surabaya Zoo.
Visit our Surabaya travel guideOpens in a new window
View more Aparthotels in SurabayaOpens in a new window

What's nearby

  • Pakuwon Mall - 4 min walk
  • Surabaya Zoo - 8 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive
  • Grand City Surabaya - 14 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Noodle House and Kitchen - 5 min walk
  • Wok Noodle - 4 min walk
  • Ayam Goreng Jakarta Asli - 2 min walk
  • Toby's Estate - 2 min walk
  • Swikee Purwodadi "Gris - 3 min walk

About this property

Entire place

Ascott Waterplace Surabaya

Luxury suburban aparthotel, walk to Pakuwon Mall
2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches, such as dressing gowns and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Free tea bags/instant coffee
  • Electric kettle
  • Water dispenser
  • Toaster
  • Cookware/dishes/utensils

Dining

  • Daily continental breakfast available for a fee: IDR 172,840 for adults and IDR 86,420 for children
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bed sheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business centre

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness centre
  • Fitness facilities nearby (free access)
  • Waterslide
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture
  • At least 10% of profits reinvested in community & sustainability

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number 62317393001

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Is Ascott Waterplace Surabaya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Ascott Waterplace Surabaya?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at Ascott Waterplace Surabaya on 5 May 2024 start from £70.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Ascott Waterplace Surabaya?

Self-parking is free at this property.

Does Ascott Waterplace Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 92 reviews" "
Rating 8 - Good. 31 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Ade

Travelled with family
Liked: Cleanliness, room comfort
Very well set out accommodation.
Stayed 3 nights in Dec 2022

8/10 Good

Panji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

stephanie

Business traveller
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good

ANNIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019