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Reviews of Holiday Inn Express Suites Sumner, an IHG Hotel

2.5 out of 5
Holiday Inn Express Suites Sumner, an IHG Hotel
2500 136th Avenue Court East, Sumner, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews" "
Rating 8 - Good. 302 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

roland

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
We liked the proximity to freeway and some stores. we liked the breakfast. Did not like the fact that there were limited Disabled Parking spots And the regular spots were for compact sized cars not allowing for disabled patrons to get in and out of vehicles in a regular spot. Two of the four Disabled Spots do not allow any room for a disabled passenger Or ( van ramp patron ) to exit or enter the parked vehicle due to improper spacing of lines. A handicapped spot was taken by a car that had no plate Or placard And the person refused to move the car to allow my wife access. The management team refused to have to car towed after the lady saying she "did not care if it was towed Or ticketed" and she "was not moving it". The staff failed in the basics of the law, the purposes of this parking and refusal to call a tow truck when parking lot signage makes it evident improper parking necessitates towing. The shower door bottom corners were gross with obvious failure to clean properly for many months. Side of building door access was impossible and unsafe at night due to inability to enter quickly when needed. Three used pallets were propped up against near front door entrance the night of stay and the next morning.
Stayed 1 night in May 2024

10/10 Excellent

Marie-Lise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to roads and away from heavy traffic
Stayed 2 nights in Mar 2024
Response from Charles Hendricks on 22 May 2024
Dear Marie-Lise,Thank you so much for your wonderful 5/5 review! We are delighted to hear that you were pleased with our location during your stay at the Holiday Inn Express & Suites Sumner.We are glad our location added to your overall positive experience. It's always great to know when our guests find our setting convenient and enjoyable.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please let us know.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe, comfortable and I like the indoor swimming pool
Stayed 3 nights in May 2024
Response from Charles Hendricks on 22 May 2024
Dear Sandra,Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you felt safe and comfortable during your stay at our hotel, and that you enjoyed our indoor swimming pool.Your safety and comfort are our top priorities, and we take security very seriously to ensure a pleasant stay for all our guests. It’s wonderful to know that our efforts made a positive impact on your experience.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even more enjoyable, please let us know.Warm regards,Charles HendricksFront Office Manager

6/10 Okay

grace

Liked: Staff & service
Stayed 1 night in May 2024
Response from Charles Hendricks on 22 May 2024
Dear grace,Thank you for taking the time to review your stay at the Holiday Inn Express & Suites Sumner. We appreciate your feedback and the 3/5 rating.We strive to provide an excellent experience for all our guests, and your feedback is valuable in helping us identify areas where we can improve. If you have any specific suggestions or concerns you’d like to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Best regards,Charles HendricksFront Office Manager

8/10 Good

Kayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating, room was clean and the breakfast was good
Stayed 1 night in May 2024
Response from Charles Hendricks on 22 May 2024
Dear Kayden,Thank you for taking the time to review your stay at the Holiday Inn Express & Suites Sumner. We appreciate your positive feedback and are pleased to hear that you found our staff accommodating, your room clean, and enjoyed the breakfast.We always aim to provide a comfortable and welcoming environment for our guests, and your comments affirm that we are on the right track. If there are any specific areas where we could improve to make your next stay even better, we would love to hear your suggestions.Thank you once again for your feedback. We look forward to welcoming you back soon.Best regards,Charles HendricksFront Office Manager

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities
Good🙏
Stayed 1 night in May 2024
Response from Charles Hendricks on 17 May 2024
Dear Rosa,Thank you for your excellent 5/5 review! We are delighted to hear that you had a good experience during your stay at the Holiday Inn Express & Suites Sumner.Your feedback is invaluable to us, and we hope to continue exceeding your expectations in the future. We look forward to welcoming you back for another fantastic stay.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in May 2024
Response from Charles Hendricks on 17 May 2024
Dear Jose,Thank you for your stellar 5/5 review! We greatly appreciate your kind words about our team here at the Holiday Inn Express & Suites Sumner.Ensuring our guests feel welcome and well taken care of is our top priority, and we're thrilled to hear that our staff made a positive impression on you.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, safe, and friendly. Definitely would stay here again.
Stayed 1 night in May 2024
Response from Charles Hendricks on 17 May 2024
Dear Jesse,Thank you so much for your wonderful 5/5 review on Expedia! We are thrilled to hear that you found our hotel clean, safe, and friendly.Your kind words mean a lot to us, and we’re delighted that you enjoyed your stay. It’s always our goal to provide a welcoming and comfortable environment for our guests, and we’re glad to know we met your expectations.We truly appreciate your feedback and look forward to welcoming you back to the Holiday Inn Express & Suites Sumner in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 2 nights in Apr 2024
Response from Charles Hendricks on 3 May 2024
Dear Oleksandr,Thank you for choosing the Holiday Inn Express & Suites Sumner and for your recommendation!We're delighted you had a great stay with us. Your satisfaction is our priority, and we're grateful for your positive feedback.We hope to welcome you back soon!Best regards,Charles HendricksFront Office Manager

10/10 Excellent

Luann Dige

Liked: Cleanliness, staff & service, property conditions & facilities
This is a repeat stay for me, great place.
Stayed 4 nights in Apr 2024
Response from Charles Hendricks on 3 May 2024
Dear Luann Dige,Thank you for choosing to stay with us at the Holiday Inn Express & Suites Sumner once again, and for sharing your experience!We're thrilled to welcome you back for another stay, and we're delighted to hear that you continue to enjoy your time with us. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're grateful for your loyalty and positive feedback.Should you need anything during your stay, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Pavel

Stayed 2 nights in Apr 2024
Response from Charles Hendricks on 22 May 2024
Dear Pavel,Thank you for taking the time to share your experience and for giving us a perfect 5/5 rating on Expedia! We are delighted to hear that you enjoyed your stay at the Holiday Inn Express & Suites Sumner.Your kind words mean a lot to our team, as we strive to provide exceptional service and a comfortable environment for all our guests. We are thrilled that we met your expectations.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please let us know.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at check in
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 3 May 2024
Dear Cameron,Thank you for choosing to stay at the Holiday Inn Express & Suites Sumner and for taking the time to leave us a wonderful review!We're delighted to hear that you found our staff to be very friendly during your check-in experience. Providing a warm welcome and excellent service is something we strive for, so it's fantastic to receive such positive feedback.We appreciate your support and hope to have the pleasure of welcoming you back on your next trip to Sumner. If you need anything at all, please don't hesitate to reach out to us.Best regards,Charles HendricksFront Office Manager

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze and I loved that there was ample free parking. The place was clean and conveniently located.
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 24 Apr 2024
Dear Renee,Thank you for your fantastic 5/5 review! We're delighted your check-in was smooth and that you appreciated our ample free parking. Maintaining a clean environment is a top priority for us, so we're thrilled you found everything to your satisfaction. We appreciate your kind words and hope to welcome you back soon!Best regards,Charles HendricksFront Office Manager

10/10 Excellent

Cindy, West Richland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again 😎
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 18 Apr 2024
Dear Cindy,Thank you for the fantastic 5/5 rating! We're thrilled you had a wonderful stay at Holiday Inn Express & Suites Sumner. Your feedback means a lot to us. We appreciate your choice to stay with us and look forward to welcoming you back soon.Best regards,Charles HendricksFront Office Manager

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy that there was a convenience store in the same parking lot.
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 17 Apr 2024
Dear Jordan,Thank you for choosing to stay at the Holiday Inn Express & Suites Sumner and for sharing your feedback. We're pleased to hear that you found our location to be convenient during your stay. Your satisfaction is important to us, and we're glad that our location met your needs.If there are any additional ways we can further enhance your experience and earn that extra star to reach a 5/5 rating, please feel free to let us know. We value your feedback and hope to welcome you back soon for another great stay.Regards,Charles HendricksFront Office Manager

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was safe for mi family
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 17 Apr 2024
Dear Ulises,Thank you for taking the time to leave us a perfect 5/5 rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at the Holiday Inn Express & Suites Sumner. Your feedback is greatly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff was friendly and helpful.
Stayed 7 nights in Apr 2024
Response from Charles Hendricks on 17 Apr 2024
Dear Joanne,Thank you for your wonderful 5/5 rating and for sharing your experience with us! We're thrilled to hear that you found most of our staff to be friendly and helpful during your stay at the Holiday Inn Express & Suites Sumner. Your satisfaction is our priority, and we're delighted that our team could contribute to making your stay enjoyable. We appreciate your feedback and hope to welcome you back soon for another fantastic stay.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the freeway. 7-Eleven close by for your convenience store needs. The room was very clean as was the rest of the hotel. Typical hotel breakfast.
Stayed 1 night in Apr 2024
Response from Charles Hendricks on 17 Apr 2024
Dear Scott,Thank you for your fantastic 5/5 rating and for sharing your experience with us! We're delighted to hear that you found our location convenient for all of your needs during your stay. We're also pleased that you found the room and the rest of the hotel to be very clean. Your feedback regarding our breakfast is appreciated as we continuously strive to enhance our offerings. We look forward to welcoming you back for another enjoyable stay at the Holiday Inn Express & Suites Sumner.Warm regards,Charles HendricksFront Office Manager

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this place a few times a year. It is always clean and quite the way I like it.
Stayed 3 nights in Apr 2024
Response from Charles Hendricks on 5 Apr 2024
Dear Brian,Thank you for your loyalty and for sharing your positive feedback. We're delighted to hear that you find our hotel consistently clean and quiet, just the way you like it. We appreciate your continued trust in us as your preferred accommodation choice and look forward to welcoming you back for many more enjoyable stays.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and easy to get too.
Stayed 3 nights in Mar 2024
Response from Charles Hendricks on 2 Apr 2024
Dear Kevin,Thank you so much for taking the time to share your positive experience at our hotel on Expedia! We're delighted to hear that you found our location convenient. Being close to the highway and centrally located is a big help for our guests, and we're thrilled that you found your stay hassle-free. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again soon for another enjoyable visit. Safe travels!

10/10 Excellent

Alexaus

Stayed 1 night in Mar 2024
Response from Charles Hendricks on 24 Apr 2024
Dear Alexaus,Thank you for your perfect 5/5 rating on Expedia! We're thrilled to hear you had such a positive experience during your stay with us. Your satisfaction means the world to us, and we look forward to welcoming you back soon!Best regards,Charles HendricksFront Office Manager

10/10 Excellent

Jonathan

Stayed 2 nights in Mar 2024
Response from Charles Hendricks on 17 Apr 2024
Dear Jonathan,Thank you for the glowing 5/5 review on Expedia! We're thrilled to hear that you had a fantastic stay at the Holiday Inn Express & Suites Sumner. Your satisfaction is our priority, and we're delighted you enjoyed your experience. We look forward to welcoming you back for another great stay!Warm regards,Charles HendricksFront Office Manager

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and spotless roomas always. This stay I had an accessible room and I found the shower wasn’t very powerful, and didn’t have hanging length for dresses in wardrobe (no option to change the rail height but really a small issue)
Stayed 5 nights in Mar 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Laura,Thank you for taking the time to share your experience with us on Expedia! We're thrilled to hear that you found our staff amazing and our rooms spotless, as always. Your feedback regarding the shower pressure and hanging length for dresses in the accessible room is incredibly valuable to us. We apologize for any inconvenience this may have caused during your stay. Rest assured, we'll look into these matters promptly to ensure we provide the best experience for all our guests. Your insights are greatly appreciated, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

David, Renton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles Hendricks on 26 Mar 2024
Dear David,Thank you so much for your wonderful 5/5 review on Expedia! We're thrilled to hear that you had such a fantastic stay with us. We look forward to your next visit to our hotel. Charles HendricksFront Office Manager

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Natalie,Thank you for your wonderful 5/5 review on Expedia! We're thrilled you had a fantastic stay and appreciated our staff's warmth, cleanliness, and amenities. Your recommendation means a lot to us, and we can't wait to welcome you back for another great experience!Warm regards,Charles HendricksFront Office Manager

8/10 Good

carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to eat in area. Nothing. In the middle of a industrial area. No food no shoping nothing.
Stayed 2 nights in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Carl,Thank you for sharing your feedback with us. We're sorry to hear that you encountered difficulty finding dining options nearby. We understand the importance of having convenient amenities nearby, and we apologize for any inconvenience this caused during your stay. Next time you're in the area, we suggest trying out Fat Zach's Pizza and Branks BBQ, both of which are within walking distance of our hotel. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

10/10 Excellent

Kaitlyn

Travelled with family and small children
Overall the stay was awesome. Nice room/size. Pool was awesome for the kids they had a great time. Really enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Kaitlyn,Thank you so much for sharing your experience with us! We're thrilled to hear that you had an awesome stay and that you and your family enjoyed our spacious rooms and our pool. Creating memorable experiences for our guests, especially the little ones, is what we strive for, and we're delighted to know that your kids had a great time. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Savanna

Stayed 1 night in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Savanna,Thank you for your outstanding 5/5 review on Expedia! We're thrilled you had a fantastic stay at Holiday Inn Express & Suites Sumner. I am happy to hear our staff, cleanliness, and amenities where of satisfaction to you. We look forward to hosting you again soon!

10/10 Excellent

Darrel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and professional. The property was clean. Definitely recommend stay at this hotel
Stayed 1 night in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Darrel,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a great experience during your stay with us. It means a lot to us that you found our staff to be friendly and professional, and that you appreciated the cleanliness of our property. Your recommendation is truly appreciated, and we can't wait to welcome you back for another enjoyable stay at our hotel.

10/10 Excellent

Nildamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The guy named Brandon was very helpful and answered all my questions and concerns. Was very quiet and safe. Very clean the pool is also nice. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Nildamar,Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that Brandon was able to assist you with all your questions and concerns. Providing helpful and attentive service is a top priority for us, and we're glad he could make your stay more comfortable. It's fantastic to know that you found our hotel quiet, safe, and clean, and that you enjoyed our pool facilities as well. We would be delighted to welcome you back for another stay in the future!

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Jenifer,Thank you so much for your wonderful 5/5 review! We're delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We can't wait to welcome you back for another enjoyable stay in the future!Charles HendricksFront Office Manager

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location for when I travel to Sumner for work. The one item that needs to be changed are the jet's in the hot tub. They just shoot up and make a lot of noise but don't give the massage effect needed.
Stayed 2 nights in Jan 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Peter,Thank you for sharing your feedback with us! Your comment regarding the jets in the hot tub is valuable, and we apologize for any inconvenience caused. We'll certainly look into this matter to ensure a more relaxing experience for our guests in the future. We appreciate your input and hope to welcome you back for another enjoyable stay soon!Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Charles Hendricks on 26 Mar 2024
Dear Richard,Thank you very much for your excellent 5/5 rating! We are thrilled to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We can't wait to welcome you back for another enjoyable stay in the future!Warm regards,Charles HendricksFront Office Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt well cared for by the staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Katherin

Travelled with family and small children
Stayed 2 nights in Jan 2024

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service
this place is nice and quite . The staff is great. there are some minor repairs that need to be made.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were given a handicapped room. It was limited as far as bathroom counter space. We had to ask for our trash to be emptied and for clean towels. There was rarely anyoneat the front desk. The breakfast staff was great.
Stayed 4 nights in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Pancake machine. Nuff said.
Stayed 1 night in Dec 2023

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Gabriella

Stayed 3 nights in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Stayed 1 night in Dec 2023

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great , easy check in , great breakfast room was wonderful,
Stayed 1 night in Dec 2023

10/10 Excellent

Brett

Stayed 1 night in Dec 2023

10/10 Excellent

Amrinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Charles Hendricks on 26 Mar 2024
Dear Amrinder,Thank you for your excellent 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We hope your next stay isn't just good, but great!Warm regards,Charles HendricksFront Office Manager

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Surprise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming, fair price
Stayed 1 night in Dec 2023