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Reviews of Hawthorn Extended Stay by Wyndham Sulphur (Lake Charles)

2.5 out of 5
Hawthorn Extended Stay by Wyndham Sulphur (Lake Charles)
400 Arena Rd Bldg 2, Sulphur, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 70 reviews" "
Rating 8 - Good. 10 out of 70 reviews" "
Rating 6 - Okay. 2 out of 70 reviews" "
Rating 4 - Poor. 5 out of 70 reviews" "
Rating 2 - Terrible. 5 out of 70 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Angelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kept well and clean.
Stayed 2 nights in Mar 2024

4/10 Poor

PEGGY

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
CONVENIENT AREA We were there for 4 days and room was not cleaned once. The breakfast was cold and few items. We did not eat there after tasting the first day. Computer down and they did not/were unable to give me a receipt for my cost. I was very unhappy about that. NEVER AGAIN
Stayed 4 nights in Mar 2024

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Room was clean, bed was comfy and staff was great
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

larry

Stayed 1 night in Dec 2023

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Clifton

Stayed 1 night in Jul 2023

10/10 Excellent

Christon

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

DeMarlon

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Arthur

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
There were roaches in the room. Big ones. One even crawled into my bag. Disgusting. Had to ask for room to be thoroughly cleaned, because when they would clean it initially, the sheets wouldn’t be changed. Staff wasn’t helpful. Will not be returning.

10/10 Excellent

Jamone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Just a one night stay but it was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Sherron

Liked: Cleanliness, staff & service, property conditions & facilities
I had no problems during this stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay, was surprisingly comfortable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Satisfied
Great place to stay; complete kitchen, easy check in. Will stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great and the staff was very friendly and helpful. Thanks for a great stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Leopoldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and great value.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly excellent
This beand new hotel was surprisingly excellent in Sulphur. The only complaint was that we waited almost 15 minutes to checkout because the clerk on duty was nowhere to he found. The couple in front of us asked the cleaning guy to help locate the front desk clerk and about 5 mins later she showed up. I didn't like that. That was too long a wait to check out.
Stayed 1 night in Oct 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visit
We were pleasantly surprised with how nice our room was. We would definitely use this hotel again.
Stayed 2 nights in Oct 2023

4/10 Poor

Renee

Stayed 2 nights in Oct 2023

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Lena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like new
It was an easy check-in and the room/hotel seemed to be brand new. Clean is an understatement. Breakfast was hot and plenty available.
Stayed 1 night in Sep 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mayra, LEAGUE CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Bernadette

Liked: Cleanliness, staff & service
Nothing
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Veteran
My stay was good. I needed a wine opener but they didn't have one. They charged extra from what I prepaid, but working with them to get that corrected.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small issues, But Great Stay!
Hotel is new and is still working out some bugs. First assigned room door would not lock. But was quickly reassigned to another room and everything was fine. Only issue with this room is the bed is too close to the wall kind blocks to a/c unit. Overall a great, peaceful stay!
Stayed 2 nights in Aug 2023

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alexis

Travelled with family
Niceee and well cleaned!
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place still needs work.
Stayed 1 night in Jul 2023

10/10 Excellent

Joi

Stayed 1 night in Jul 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again, the beds are comfortable, rooms are spacious and functional.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tangela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel! The rooms were nice and clean, didn’t run out of breakfast and the staff was very sweet and helpful. Looking forward to staying here again in the near future!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jasmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my go to hotel. Its always clean, never crowded, and the customer service is always great. I've stayed twice so far and i definitely will be staying again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great room clean safe area
Stayed 1 night in Jun 2023

8/10 Good

Stephen

Stayed 2 nights in Jul 2023

8/10 Good

Tonia

Liked: Staff & service
Was given a room without a working TV and smoke detector torn off the wall. Front desk staff informed the room should not have been assigned. Was quickly switched to another room. Friendly staff.
Stayed 1 night in Jun 2023

2/10 Terrible

Jo

Stayed 1 night in Jun 2023

6/10 Okay

Keadria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Drew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Was disappointed that the hotel staff did not have a procedure for dealing with an adult guest’s bathroom accident in the elevator and second floor hallway. I was told that they were having the guest clean up the mess. They should have a means to have it professionally cleaned so that guests can be assured that it is clean. In the meantime we were advised to avoid using the elevator and to carry our bags up the stairs. Surprised that they also didn’t offer any accommodation to impacted guests. I don’t blame the one employee present for this either, but the lack of procedure for handling problems.
Stayed 1 night in Jun 2023