Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
88% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

pretty location but lacklustre

Posted 19-Dec-2014
Pros: Nice country location, good size room, good choice at breakfast - except for the 'Mother's Pride" type bread
Cons: Attitude of staff - they could welcome guests, smile, and provide a cheerful rather than grudging service
Location: Nice organic bistro a few hundred yards in village of Fornham All Saints
Had the feeling the place is run for the benefit of the staff and the customers are a bit of a nuisance. Staff fairly disinterested except for one older woman on breakfast service. On first morning of our stay fire alarm went off every 30 seconds and when we rang reception to ask what was happening and how long it would be going on the receptionist said she didn't know but probably not too long. After a few more minutes we spoke to the workmen installing a new smoke alarm system who said they would be testing all the alarms in the hotel and it would go on all day!!!!! Hotel is large, rooms fairly comfortable but whole place a bit scuffed and in need of a lick of paint or varnish
2 out of 5
by A verified travellerfrom Borehamwood UK

A Dated Hotel......

Posted 30-Nov-2014
Very very dated hotel which is in need of a major upgrade. The room was clean but less than average, the bed uncomfortable and in the corridor's there was pans as the roof was leaking. This would be somewhere I would choose as a last resort if I had to make the choice again. I ended up staying a single night even though I was in the area for 2.5 day's!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Suffolk Golf & Country Club, Bury St Edmunds

Posted 24-Nov-2014
Pros: Convenience - swimming pool - evening menu was ok - staff friendly
Cons: Makeover of fabric - replace carpets - fresh paint - replace corridor doors now worn - install showers instead of baths
Location: I was on business
Let's be positive to start with. The staff were welcoming in all areas of contact. The food and the delivery of food was good with smiling faces. The setting looks good, but this was November and the delights of the golf course could only be imagined on what was a dank misty two days. The negatives are fairly obvious. The hotel is of an age and the entire place has grown old and a bit shabby. The carpets could be replaced, the lift was grubby around the base of the doors. The seats in the bar area have been well used and the arms were not something to rest on without a sense of grubbiness. The doors along the corridors have been bashed by luggage over the years. While this is expected, it is also obvious that a coat of paint/varnish is long overdue. The plumbing where it has leaked shows with calcium stains. The roof along the corridors leaked (witness the strategically placed buckets). It really is time to get rid of the baths and install showers.
2 out of 5
Recommended
for Business Travellers
by Filmguysfrom London

Tired hotel, rundown, needs a refurb

Posted 25-Sep-2014 on Hotels.com
The rooms were tired, rundown and dated. Peeling paint in the bathrooms, cracked bath tub etc. Bed was so so. Food was average. Breakfast was quite nice.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 08-Sep-2014
It was very comfortable stay at the hotel, room was spacious and greatfull they accommodated us last minute to meet our needs..
4 out of 5
Recommended
by A verified traveller

Generally O.K.

Posted 26-Aug-2014 on Hotels.com
Adequate for what I needed. Nice swimming pool and spa facilities. Good breakfast.
4 out of 5
Recommended
by gordon.paulfrom Lincolnshire

Posted 25-Aug-2014 on Hotels.com
Friendly helpful staff, eager to help. Hotel would benefit for a bit of a makeover to improve appearance
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Great food, not so great decor.

Posted 18-Aug-2014 on Hotels.com
Firstly, the dinner was excellent, the service was very good and food reasonable priced. What lets this hotel down is the dated and tired d├ęcor. It needs to be fully refurbished and a lot more attention to detail from the cleaning staff. That said, for what I paid I wasn't dissatisfied.
1 out of 5
Recommended
for Business Travellers
by McNeilfrom Middlesbrough

Very shabby

Posted 26-Jul-2014 on Hotels.com
This hotel is very very shabby and not worth the money they charged. The room and corridors smell disgusting. The staff during breakfast were extremely rude and never offered me tea or coffee and the restaurant was infested with flies so I never ate a thing. 30 years ago it would have a nice hotel. It is in desperate need of renovation
3 out of 5
Recommended
for Business Travellers
by RobJfrom Newcastle upon Tyne

Damp Stairwell

Posted 28-Jun-2014 on Hotels.com
Hotel is very tired although the room seemed to be have been done up recently. Stairwell between floors smelling strongly of damp. Value for money with including the dinner on the rate.