Family Room, Multiple Beds | Desk, iron/ironing board, free cots/infant beds, free rollaway beds
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Reviews of Wessex Hotel

3 out of 5
Wessex Hotel
high Street, Street, England

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 16 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 4 out of 36 reviews" "
Rating 2 - Terrible. 3 out of 36 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

K

Liked: Staff & service
Hotel is looking tired, even though recently decorated. Evening menu was very basic (so we ate elsewhere)
Stayed 1 night in Aug 2023

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities
Don't book this hotel. Simply the worst I've seen.
We did not stay the hotel is in poor state Did not look good as we pulled up. Going in to the foyer we were dubious but did check in as been on the road for over 5 hours. However we did not put are bags down. The bedding was stained the pillows thin and lumpy. The bath tub had rust in the bottom. The room was smelt like an old train carraige. No upgrade in the 50 years since it was built. We checked straight back out and have requested a refund. I would have been upset to pay £50 per night but it is laughable to charge double. We had to continue our journey to Barnstable to an outstanding hotel called the Park Hotel. Chalk and Cheese is the phrase.
Stayed 1 night in Jul 2023

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2023
Response from Manager on 1 Jun 2023
Your review is based on a booking issue direct with the agent. You have never stayed here at The Wessex Hotel.Im sorry you have got confused and booked a hotel with the same name expecting it to be in a completety different county. But your review does not represent us here at The Wessex Hotel

6/10 Okay

Teresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were helpful and friendly. The place needs serious updates and repairs. Was painful to see the lift out of order for disabled elderly person.
Stayed 3 nights in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Great Service but hotel is needing a renovation
Great service but the hotel is needing some tlc - Beeakfast was great
Stayed 1 night in May 2022

4/10 Poor

Graeme

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Phil

Business traveller
Stayed 3 nights in Aug 2021

8/10 Good

Scott

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The state of maintenance was appalling. It would appear that no money has been spent on this property for 30 years
Stayed 1 night in Jul 2021

2/10 Terrible

Anna

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The reception area and dining room where very well presented. Breakfast has a very good choice. Very pleasant waitress. Bedroom was clean and tidy but was looking a bit tired. Could do with freshening up.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Was a nice big clean hotel, windows didn't close properly but wasn't an issue for the one night we were there
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Meh…
Hotel was very dated and not very appealing as we drove up. Had to wait a while to get checked in. Room was clean but dated. The bed had a very loud squeak and the mattress was higher in the middle than the edges and needed propping up with pillows. Breakfast was okay, but all so dated again.
Stayed 1 night in Jun 2021

6/10 Okay

Tracey

Business traveller
A little dated
Stayed 4 nights in May 2021

6/10 Okay

Dave

Business traveller
Liked: Cleanliness, room comfort
An ok stay
Overall experience was ok. I had breakfast included which was not available at the time stated, being on a business trip I could not wait for breakfast to finally open so had to leave for work. The hotel was pleasant but does need to be updated as was old tired and drab. Dinner was excellent.
Stayed 2 nights in Jun 2021

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant room, good location, good service. Excellent breakfast, coped well with gluten-free requirement.
Stayed 1 night in Sep 2020

10/10 Excellent

Tony, Worcester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but not really that near to Glastonbury if you don't drive!
Stayed 1 night in Sep 2020

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and friendly
Was a little concerned when drove into the carpark. Shouldn't have been. Clean room, very comfortable bed. Clean powerfull shower. I would stay again.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service
A little dated
Rooms were a little dated and the fire alarm went off for the two days we were there also I found the bed very uncomfortable but that is just personal preference
Stayed 2 nights in Aug 2020

4/10 Poor

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the filthy, non matching cups. Some horrible yellow stain on the lip
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated for Clarke’s Village Great value for money this hotel has a nice lounge. Breakfast first class
Stayed 2 nights in Jun 2019
Response from The Wessex Hotel on 20 Jun 2019
Thank you, for your kind comments we look forward to welcoming you back to the Wessex Hotel in the Future.

8/10 Good

Annette, Leicestershire

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, with nicely decorated rooms. I traveled with 8 other people and we all had breakfast at different times and all of the bacon was hard and dry, also the toaster is the slowest in the World and you have to put your bread in 4 times before it browns, but that is my only moan - apart from that a very positive experience and I would stay again.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Reasonable for the price. Breakfast was ok, shower was ok as we're both short. Good price and location for what we wanted. Comfy bed.
Stayed 1 night in Nov 2018

8/10 Good

Amanda, Hayling Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is extremely clean and staff lovely and helpful. Hotel is dated but that doesn't detract from a pleasant stay
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with good service.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good Stay with good staf

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best in Wessex.
Very good and hospitable. Local amenities also good.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jackie

Disliked: Staff & service, property conditions & facilities, room comfort
To be fair the hotel is it seems updating itself however it was minus 5 heating not working holes in the window frames which we used the paint splatterd curtains to block the hotel was hosting a function so room could not be changed the receptionist needs better training or a new attitude after informing him I had a reservation and gave my name his answer was no asked how I had booked he looked again and shook his head and again no thankfully I had the confirmation with me which he took then seemed to be able to find the booking personally following the questions he then asked I don't think the hotel had logged the booking will not be going back it was bad service and a tatty hotel must mention the young male breakfast waiter who was great and helpful at replacing my undercooked breakfast he deserves to be working in a better hotel
Stayed 1 night in Mar 2018

8/10 Good

Glenn

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Algeheel teleurstellend
Bij aankomst was de receptionist aardig, maar onze boeking via Expedia was "niet doorgestuurd" of "niet aangekomen", wat betekende dat het met de (ook volgens eigen zeggen) verschrikkelijk trage computer een kwartier duurde voor we een kamer hadden - en dus niet de kamer die wij besteld hadden, maar een goedkopere. Er werd nog wel beloofd dat er gezocht zou worden naar een geschiktere, wat niet is gebeurt, dus wij hebben onze huwelijksreis in 2 aparte bedden doorgebracht. De kamer werd elke dag netjes gemaakt, maar het was "op het oog schoon" wat eigenlijk neerkwam op relatief vies: er zat een enorme laag stof op de toilet deur en de toilet muren waren vies. De gordijnen waren verkleurd van ouderdom en het tv-kastje was ook in treurige staat. Er was wel iets van entertainment elke avond, maar niet voor iedere leeftijdscategorie (vooral niet voor mensen onder de 65), daarom waren daar altijd vrij weinig mensen. De Wi-Fi in de kamer was ronduit om te janken; de helft van de tijd geen signaal en de andere helft minimaal. Er was wel gelegenheid om te zitten in de ontvangsthal, waar wel prima signaal was en ook een bar waar wat te drinken besteld kon worden. Het inbegrepen ontbijt was wel ok, alleen een beetje eentonig, al was er wel keus. De bediening daar was prima. Voor wat wij er voor betaald hebben was alles bij elkaar ondermaats. Het dorpje, Street, waar het in is, is wel leuk, met een paar leuke winkelstraten en de bus stopt om de hoek. Het is vlak bij Glastonbury.
Stayed 5 nights in Jul 2018