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Reviews of The Grosvenor Hotel

4 out of 5
The Grosvenor Hotel
12-14 Warwick Rd, Stratford-upon-Avon, England

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 50 reviews" "
Rating 8 - Good. 18 out of 50 reviews" "
Rating 6 - Okay. 8 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bruce

Liked: Staff & service
Could be better, could be worse….
The hotel was ok, no more or no less than that. The pictures on the website were all of the newer bit of the hotel by the looks of it. Our room even said “old” on the invoice I signed. Bed ok, room had good furniture but too much of it so barely room to move. Window to a fire exit that kept banging in the wind. Shower screen might as well have been wire mesh as water leaked everywhere and flooded the bathroom which looked to have been happening for a while looking at the water staining / state of the silicone. It cost £70 for the night (excl parking), if I’d have paid much more I wouldn’t be happy. Reception staff friendly and welcoming.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Nothing special about the hotel. The building is dated, strugfled to close windows. Biggest challenge is nonrampa for push chairs especially if you have room in the lower wing, you need to go up a flight of stairs and come down another flight to a different part of the building. The breakfast was nice.
Stayed 1 night in Aug 2022

8/10 Good

ANNA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very good trip
Overall it was a lovely experience . Staff was ok and bar service was really good . Beautiful place very family friendly . Only issue is the parking which I had to pay for extra while on their website it is not highlighted there.
Stayed 3 nights in Aug 2022

8/10 Good

Daniela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Value of money
Very walkable to the town center, but is in a relatively quite location. Room was large for solo traveler, room was clean but there was moulds on the bedsheet which was very disappointing. Breakfast was ok
Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Thank you for taking the time to review your recent stay. I am glad you found the location of the hotel good and in walking distance to the town centre. We hope to welcome you again to Stratford-upon-Avon in the near future. Kind Regards, Amy Reservations Manager

2/10 Terrible

Ellie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start?! There is absolutely no way that this hotel is a 4 star, if it was up to me it would be a 2.. if that. The car park is tiny, when I arrived there was no spaces so had to park at another one near by. When I checked into my room it not only absolutely stank of sick but it looked NOTHING like that photos. I booked a premium double room and the bed didn’t even have a headboard. The bathroom was so dated (all photos show new modern bathrooms) the carpets and walls were stained as well. I couldn’t stay in the room for more than 5 minutes because of the smell of sick. I complained and got changed to another room which is supposed to be a “upgrade” the only difference was the fact that the bed had a headboard and the bathroom was more updated. That evening we went to find their restaurant which we found that they don’t have!! Even though on their amenities on Expedia it says they do. When I got to my room that night was the hottest room I have ever slept in. It had a tiny window that did nothing, I was sweating buckets all night had about 1 hours sleep. Called reception 5 times to ask for a fan and no one picked up. I stay in different hotels 5 nights a week and this is by far one of the worst experiences I’ve ever had. Will never be staying here again!! DO NOT RECOMMEND
Stayed 1 night in Aug 2022

6/10 Okay

Anthony

Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear Anthony, Thank you for reviewing your recent stay with us at the Grosvenor Hotel. We hope to welcome you back to Stratford-upon-Avon in the future. Kind Regards, Amy Reservations Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
This is far from a four star hotel. More like an old care home. Corridors smell musty. Rooms need updating. Old thin towels are like sandpaper.
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night solo trip
Room & bathroom clean. Check in took about 10 minutes, apart fron that service was good. Ideal location for walking in to centre.
Stayed 3 nights in Jul 2022
Response from Amy on 11 Aug 2022
Dear Mark, Thank you for taking the time to review your recent stay with us. I am delighted to hear you found our location ideal for the town centre and that the hotel service was good. We hope to welcome you back to the Grosvenor Hotel in the near future. Kind Regards, Amy Reservations Manager

4/10 Poor

Caroline

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear Caroline, Thank you for reviewing your recent stay with us at the Grosvenor Hotel. We hope to welcome you back to Stratford-upon-Avon in the near future. Kind Regards, Amy Reservations Manager

8/10 Good

ELLEN

Stayed 1 night in Jul 2022

2/10 Terrible

William

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Massive regret.
Rammed full limited car park spaces. Had to wait for a space. Unaware of £9 parking fee. Reception simply replied “well, it’s not our car park anymore”. Brilliant. Room was booked as “superior double” and was not remotely superior (not even a headboard LOL just pillows against the wall see pic) and was a twin. The room was boiling. The phone in room didn’t work so I walked back to reception to ask for a fan, “certainly, 10 mins it will be in your room”. I went out. The sole reason people stay here I’m guessing is location, but there’s a premier inn even closer with a pub and paid parking facing it. Gutted. 2 hours later I returned to pick up a jacket. No fan, “we haven’t got any”. The room must have been 35c without exaggeration, no aircon and one small window. I will never return. It’s basically a naff old b&b. For around 20 quid more I could have been down the road in a proper hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
The Grosvenor is very clean and comfortable with a very friendly staff. The property seems to have been updated recently so the carpet, furniture, wallpaper and decor were all clean, bright and attractive. The only problem during our stay was that England was going through an unprecedented heat wave that day and the hotel was not really equipped for that so we had a very hot night in our room. Otherwise, the staff was overall very friendly and the accommodations were great!
Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear Jennifer, Thank you for taking the time to review your recent stay with us. I am glad to hear that our staff were friendly and you found the accommodation great. We hope to welcome you back to the Grosvenor Hotel in the near future. Kind Regards, Amy Reservations Manager

2/10 Terrible

Iris, Tallahassee

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Heat wave break
Onsite parking £9 cash! Weird. Rooms were very clean and comfortable. A fan was provided to assist with this heat wave and it worked ok, could have used a bigger one though. Happy hour was 9-11pm but there was never any bar staff to serve. True throughout the day too. Great location! Right on the edge of town and different from the usual cookie cutter hotel. This hotel had class and stood out. Good time overall and great breakfast!
Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear Rob, Thank you for reviewing your recent stay at the Grosvenor Hotel. I am delighted you loved the location of the hotel for the town centre and the breakfast offering. We look forward to welcoming you to Stratford-upon-Avon again in the near future. Kind Regards, Amy Reservations Manager

10/10 Excellent

Lee

Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear Lee, Thank you for reviewing your recent stay with us at the Grosvenor Hotel. I am pleased you had a wonderful stay. We look forward to welcoming you back in the near future. Kind Regards, Amy Reservations Manager

10/10 Excellent

Kevin

Stayed 1 night in Jul 2022
Response from my on 11 Aug 2022
Dear Kevin, Thank you for reviewing your recent stay with us at the Grosvenor Hotel, I am delighted you had a great stay. We look forward to welcoming you back to Stratford-upon-Avon in the near future. Kind Regards, Amy Reservations Manager

8/10 Good

Andrew

Stayed 1 night in Jul 2022
Response from Amy on 11 Aug 2022
Dear David, Thank you for reviewing your recent stay with us at the Grosvenor Hotel. We look forward to welcoming you back to Stratford-upon-Avon in the near future. Kind Regards, Amy Reservations Manager

8/10 Good

Angela

Stayed 2 nights in Jul 2022

6/10 Okay

Kevin

Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022
Response from Amy on 11 Aug 2022
Dear David, Thank you for reviewing your recent stay with us at the Grosvenor Hotel. We look forward to welcoming you back in the near future. Kind Regards, Amy Reservations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glamorous Grosvenor with a Tash
The Grosvenor Hotel now is back to where they used to be whence the were Best Western. It has been tastefully refurbished with some nice touches. Natasha has returned to reception after a period of years and the Happy Hour is ,IMHO, set at a sensible time. Great location and even a six & a half hour wait for a 999 ambulance has not deterred me.
Stayed 1 night in Jun 2022
Response from Amy on 11 Aug 2022
Thank you for taking the time to review your recent stay here at the Grosvenor Hotel in Stratford-upon-Avon. I am delighted to hear you loved your return visit and Natasha looked after you during your stay with us. We hope to welcome you back to Stratford-upon-Avon very soon. Kind Regards, Amy Norris Reservations Manager

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, extremely comfortable, tasty breakfast and helpful reception staff ,especially Tasha
Stayed 1 night in Jun 2022
Response from Nick Cowperthwaite on 2 Jul 2022
Thank you for taking the time to leave us a review on your recent stay. I am pleased to read that you enjoyed our breakfast offering and will be sure to let the team know. We look forward to welcoming you back to Grosvenor Hotel again soon. Kind regards

8/10 Good

Millena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was excellent
Very good hotel, room was excellent. Great location.
Stayed 1 night in Jun 2022
Response from Nick Cowperthwaite on 2 Jul 2022
Dear Millena, Thank you for choosing to stay at Grosvenor Hotel. I am pleased that you enjoyed your time here in Stratford. I will be sure to pass your comments on to the team and we look forward to welcoming you again soon. Kind regards

8/10 Good

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did make a mistake in putting our 2 kids on the booking of a family room, but man on reception was very accommodating to us and solved our issue v quickly, which we hugely appreciated
Stayed 1 night in Jun 2022
Response from Nick Cowperthwaite on 2 Jul 2022
Hi Declan, Thank you for taking the time to review your recent stay here at Grosvenor Hotel. We understand that these type of mishaps can happen and i am pleased the team we able to resolve this for you. I hope that we will have the pleasure of welcoming you and your family to the hotel again soon. Kind regards

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. They held our bags for us after we checked out. Breakfast was thorough and excellent. Bed was comfortable with plenty of pillows. Will stay again.
Stayed 1 night in Jun 2022

8/10 Good

Christopher

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Stratford central hotel
Bit disappointed with the condition of the hotel needs a bit of TLC ,shower wouldn’t work, noisy room on main road, cobwebs in window, loose fitting tap in bathroom, £9.00 per day car parking. No evening meal, breakfast OK.
Stayed 1 night in May 2022

10/10 Excellent

Neil

Stayed 1 night in May 2022

2/10 Terrible

STUART

Stayed 2 nights in Mar 2022

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room ok, not the rest.
Not too happy about having to pay for onsite parking, that was the start of it. The room was good but very very warm. Tried to turn the radiator off but that didn't work as rad was still hot. We travelled with a 1 year old child so didn't really want to trudge out in the rain for an evening meal but the hotel restaurant was closed so didn't have any choice. Came back for a drink but it was so expensive that we only had one and went back to the room.
Stayed 1 night in Feb 2022
Response from Stephanie Sorum, General Manager on 22 Mar 2022
Dear Richard, Thank you for choosing the Grosvenor Hotel for your stay in Stratford-upon-Avon. I am disappointed to read your feedback and learn that your stay was not to your expectations on this occasion. I am sorry to hear that you had trouble regulating the temperature in your bedroom. I do wish we had been aware of this, as I can assure the team would have done their upmost best to help. Our onsite car parking, as you mentioned is at an additional cost of £6 for overnight parking. Whilst I appreciate your feedback, I can assure that this is at a competitive rate in Stratford-upon-Avon. Thank you for taking the time to communicate your feedback, again I am sorry on this occasion we did not meet your expectations, however, I truly do hope that you will give us another chance on your next trip to Stratford-upon-Avon. Warm Regards, Stephanie Sorum General Manager

6/10 Okay

Verified traveller

Comfortable bed very warm rooms and windows would not open very far. Had to turn off all radiators still very warm. Would have been nice to have hot breakfast available.
Stayed 2 nights in Jan 2022

2/10 Terrible

Zainab

Business traveller
.
Stayed 1 night in Dec 2021
Response from Stephanie Sorum, General Manager on 5 Jan 2022
Dear Zainab I am disappointed to learn that your stay on this occasion did not meet your expectations. We would appreciate any feedback that you have, if you would be so kind to reach out to us. Warm Regards, Stephanie Sorum General Manager

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly and helpful, room was clean, comfortable, plenty of tea and coffee. Would be happy to stay again.
Stayed 1 night in Dec 2021
Response from Stephanie Sorum, General Manager on 13 Dec 2021
Dear Deborah, Thank you for your recent stay with us here at The Villare Hotel and for taking the time to review your experience. I am delighted that you enjoyed your stay. We look forward to welcoming you back in the near future. Warm Regards, Stephanie Sorum, General Manager

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Great location, just two minutes walk from the centre of town and all the bars, restaurants and shops that Stratford has to offer. Fast, efficient check-in, easy and plentiful parking, pleasant staff who provided great breakfast reccommendations (the hotel is continental only at present), clean comfy rooms, decent shower...all at a competitive price. The bar is open late too. It's staffed by the front desk but minimal wait time for service. If returning, would try this place again first. Thoroughly good value for money
Stayed 2 nights in Dec 2021
Response from Stephanie Sorum, General Manager on 8 Dec 2021
Dear Wendy, Thank you for your recent stay with us here at The Villare Hotel, and for taking the time to tell us about your experience. I am delighted to learn that you enjoyed everything from our location, to the service provided by our team. We have a passionate team here and I look forward to sharing your positive feedback. We are currently working on our breakfast offering, and look forward to recommending our own breakfast on your next stay. Until then, our helpful team have knowledge of all the local eateries and are here to assist. Thank you again for taking the time to review your stay, it truly was a pleasure having you stay with us. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a lovely get together with friends. Staff were friendly and rooms were clean. Perfect!
Stayed 1 night in Nov 2021
Response from Stephanie Sorum, General Manager on 8 Dec 2021
Dear Sam, Thank you for taking the time to review your recent stay with us here at The Villare Hotel, Stratford-upon-Avon. I am delighted to here that you enjoyed your stay with us whilst having your get together with your friends. We look forward to welcoming you back on your next get together. Warm Regards, Stephanie Sorum, General Manager

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Stephanie Sorum, General Manager on 8 Dec 2021
Dear James, Thank you for taking the time to rate your stay with us here at The Villare Hotel. I am delighted that your enjoyed all aspects of your stay. We look forward to welcoming you back on your next trip to Stratford-upon-Avon. Warm Regards, Stephanie Sorum, General Manager

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice size, modern and clean room. Hotel is well presented and well located as just a short walk to town centre. Radiator wasn't working in room so was given a plug in heater to use. Parking spots were all taken but parked in nearby leisure centre car park.
Stayed 1 night in Nov 2021
Response from Reception Team on 29 Nov 2021
Dear Neil, Thank you very much for staying with us. We do apologise for replacing the Radiator temporaly in your room as we are currently working on our Heating system. And we are very limited on our parking spaces therefore we do have additional parking across the Road. We are looking forward to welcoming you soon.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for Theatre trip
We received a friendly welcome. Onsite parking for 6.00. Short walk into town. Very close to the RSC. Comfortable bed
Stayed 1 night in Nov 2021
Response from Stephanie Sorum, General Manager on 4 Dec 2021
Dear Carole, Thank you for taking the time to review your recent stay with us here at the Villare Hotel, Stratford-upon-Avon. I am delighted that you received a friendly welcome and that our team ensured that you enjoyed your stay. We look forward to welcoming you back on your next stay. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Good value
Not keen on parking for a full day when stayin at hotel very good happy service on reception. Rooms clean and comfy. Maybe deco needs up dated
Stayed 1 night in Nov 2021
Response from Reception Team on 29 Nov 2021
Dear Lisa, Thank youn very much for your stay. We do charge Parking which is only £6 per day for Guests as it is our Policy to do so.we will sertanly look into the Deco and willn take it on board. We hope you will stay with us gain soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel, clean and friendly
The hotel was very quiet and there only seemed to be one guy doing everything, but he was super helpful. The restaurant wasn't open, but the hotel is well located near town so this wasn't a problem. The room was spotless.
Stayed 1 night in Nov 2021
Response from Stephanie Sorum, General Manager on 4 Dec 2021
Dear Guest, Thank you for taking the time to review your recent stay with us here at The Villare Hotel Stratford Upon Avon. I am delighted that you found our rooms spotless and enjoyed our central location. Thank you again for your feedback and I do hope to welcome you back on your next stay. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Stephanie Sorum, General Manager on 4 Dec 2021
Dear Colette, Thank you for taking the time to rate your recent stay with us here at The Villare Stratford-upon-Avon. I am delighted that you enjoyed your stay and look forward to welcoming you back in the near future. Warm Regards, Stephanie Sorum, General Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Stephanie Sorum, General Manager on 4 Dec 2021
Dear Ruth, Thank you for taking the time to rate your recent stay with us here at The Villare Stratford-upon-Avon. I am delighted that you enjoyed your stay and look forward to welcoming you back in the near future. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for the walking into the Center
Stayed 1 night in Nov 2021
Response from Stephanie Sorum, General Manager on 21 Nov 2021
Dear Thomas, Thank you for taking the time to review your recent stay with us here at The Villare Hotel. I am delighted to hear that you enjoyed our central location. We look forward to welcoming you back on your next trip to Stratford-upon-Avon. Warm Regards, Stephanie Sorum, General Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A really lovely hotel with very lovely staff. Would definitely recommend and will 100% be staying again! Also, very close to the town, literally a 2 minute walk!
Stayed 1 night in Nov 2021
Response from Stephanie Sorum on 14 Nov 2021
Dear Katie, Thank you for choosing The Villare Hotel on your recent trip to Stratford-upon-Avon. I am delighted to hear that you enjoyed your stay and that the team ensure you had a great stay. We look forward to welcoming you back on your next stay. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Christopher

Liked: Cleanliness, room comfort
Alright stay
The room was okay, hotel was a little tired, room was boiling when we arrived, but easy turn down the radiator. Bathroom layout was odd, needed to almost step over the toilet to get in the bath/shower. Tap was unusual, turn it on full power and it soaks the floor.
Stayed 1 night in Nov 2021
Response from Reception Team on 11 Nov 2021
Hi Christopher, Thank you for taking the time to review your stay with us. The hotel is a listed Grade 2 Georgian building so unfortunately we are limited with the structural changes we were able to make. The taps in your room are one of a few that are decorative and the water pressure is too high if you turn the tap on full. We are aware of the issue and in the process of upgrading them. Once again thank you for your comments as it helps us to better fulfil and hopefully exceed our guest expectations. We look forward to welcoming you back to the hotel at some time in the future. Kind regards, Reception Team

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent would recommend it
The staff couldn’t do enough for us they where all very pleasant the room was very clean just a pity no cooked breakfast or evening meal they are waiting to employe two chefs but had a lovely continental breakfast
Stayed 3 nights in Oct 2021
Response from Stephanie Sorum on 14 Nov 2021
Dear Ruth, Thank you for your recent stay with us here at the Villare Hotel, and for taking the time to review your experience. I am delighted that the team helped enhance your stay. We have a passionate team and I look forward to sharing such positive feedback with them. We are currently working on our food and beverage offering to help enhance our guest experience. Thank you again for taking the time to review us so highly. We look forward to welcoming you back in the near future. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable ,clean,courties staff, excellent location close to Stratford town centre .
Stayed 2 nights in Oct 2021
Response from Stephanie Sorum on 14 Nov 2021
Dear Graham, Thank you for your recent stay and for taking the time to review your experience here at The Villare Hotel. I do hope that we have the opportunity to welcome you back on your next visit to Stratford-upon-Avon. Warm Regards, Stephanie Sorum, General Manager

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good for a city centre stay at a reasonable price
Very quick stay at this hotel as we were visiting the theatre. Beds big and comfy, up to date tv kettle and mugs and shower gell /soap included Rooms nicely decorated and spacious for the money. Its an older hotel so has a few knocks and scratches. The ground floor recently renovated with smart decor chairs tables etc. We didn't eat so can't comment on food but believe that it was continental only. Great location for the town and reasonable prices.
Stayed 1 night in Oct 2021
Response from Stephanie Sorum on 14 Nov 2021
Dear Mary, Thank you for taking the time to review your stay with us here at The Villare Hotel. I am delighted to hear that you enjoyed our comfortable beds and items provided in the bedroom. Thank you again for your review and we hope to welcome you back on your next trip to the theatre. Warm Regards, Stephanie Sorum, General Manager