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Reviews of Best Western Plus Cimarron Hotel & Suites

2.5 out of 5
Best Western Plus Cimarron Hotel & Suites
315 N Husband Street, Stillwater, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 828 reviews" "
Rating 8 - Good. 211 out of 828 reviews" "
Rating 6 - Okay. 64 out of 828 reviews" "
Rating 4 - Poor. 32 out of 828 reviews" "
Rating 2 - Terrible. 24 out of 828 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here when we visit our daughter at OSU, despite the cost, we enjoy the convenience of the hotel. The staff has always been very welcoming and helpful throughout our stay.
Stayed 2 nights in Apr 2024

4/10 Poor

Terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
It's a Best Western in a college town so my expectations were pretty low. Must say I found it very clean, safe, and comfortable. There's a mirror in the lobby that's so high up that no one could possibly use it... been wondering about that more than I've thought about the actual property.
Stayed 1 night in Apr 2024

6/10 Okay

Lacy

Travelled with family and small children
Disliked: Amenities
This was an average hotel stay, nothing spectacular. The Pool was closed the whole time we were there and obviously needed cleaned due to the green color of it. The bar on the rooftop was closed as well, making this Hotel useless to enjoy and just a place to sleep. The air conditioning units did not work properly and were a pain. They did keep the place cool, but it was constant shutting on & off since the temperature never regulates. It's obvious the hotel is getting rundown, the floors and carpets are gross. The stairs look like they have never been vaccumed ever.
Stayed 5 nights in Apr 2024

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities
bathroom tile by floor should be fixed. property needed to be swept outside. Pool are very clean, nice
Stayed 4 nights in Apr 2024

6/10 Okay

peggy

I book this property because it is a very convenient location and has a bar. The bar was closed with no explanation.
Stayed 1 night in Apr 2024

10/10 Excellent

Cort

great service!
Stayed 2 nights in Apr 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, very clean & quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth

Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Digging G G HD ah

8/10 Good

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very friendly staff and great location. Some parts of the hotel are starting to show age but I’d stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were visiting OSU so loved the proximity to Campus and that we could walk easily.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness
Clean
Stayed 1 night in Mar 2024

8/10 Good

Dara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bar on site
Stayed 1 night in Mar 2024

6/10 Okay

Patricia, El Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started off a little bumpy with room assignments but the staff was very apologetic and worked quickly to resolve. Customer service was amazing. Rooms are spacious and we had everything we needed. If you’re looking for something new and modern, this may not be the place for you. If you’re looking for a place with spacious rooms, character and great customer service this is the place!
Stayed 1 night in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Traci

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
It was fine. It felt dated. Also, the room would not get dark for sleeping. There was only a thin shade and no curtains. There was also a drive through restaurant right outside our window with bright lights all night long.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here for convenient location to campus. It is clean and all of the staff is very nice and helpful
Stayed 1 night in Mar 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
It had a very short stay here, merely house; I checked in late and checked out extra early. However, I was well received by the desk clerk and my room was very comfortable and cozy.
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Stayed 3 nights in Feb 2024

6/10 Okay

Brandi

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Hotel has declined in the past year
We always stay at this hotel when we come to Stillwater, mainly for the location since it is walking distance to the campus and for the hotel bar. It's not the nicest hotel we have stayed in but was always clean and the bar was a big plus since we have lots of friends that stay there at the same time for sporting events. This past weekend we were informed the bar had closed for good and experienced several maintenence issues. This hotel needs lots of TLC and updating. We have 2 more weekends booked coming up but after this spring we probably won't stay there again unless the new owners do some updating and open the bar back up.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Makayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk lady with blue or green hair, clean rooms and relaxing hot tub and pool!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the shower was awesome, the parking was great, the breakfast was fantastic and there is shopping within walking distance. Also there was a Panera right next door. What more could you want!
Stayed 1 night in Jan 2024

6/10 Okay

Kristen

Travelled with family
Liked: Staff & service
Great location to campus but needs upgrades. Lounge was closed both Friday and Saturday nights. No snack bar to get drinks or snack other than vending machines.
Stayed 2 nights in Jan 2024

10/10 Excellent

Melony

Stayed 1 night in Jan 2024

8/10 Good

jack

Stayed 1 night in Jan 2024

10/10 Excellent

Sherrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and efficient. It is very clean. The breakfasts were delicious and had a great variety of items every morning. Modern looking facilities. A great place to stay.
Stayed 3 nights in Jan 2024

8/10 Good

rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Heater in one room did not work, would only blow cold air.
Stayed 1 night in Dec 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas with family
It was good night.
Stayed 1 night in Dec 2023

8/10 Good

Jefferies, Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Brandon was awesome to deal with, friendly, and knowledgeable.
Stayed 4 nights in Dec 2023

6/10 Okay

Hayden

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Not top of the line, but close with all considerations. 4 blocks from the stadium, all the restaurants you could need, good shopping within half mile. Loved Stillwater. Hotel was perfect for that evening.
Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeremiah, Stillwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Donald

Disliked: Staff & service, property conditions & facilities
TV did not work. Called (from our cell phone because room phone was also broken) multiple times to have it fixed. Waited nearly two hours and no one ever showed up to look at it. No rooms with a working TV were clean for us to move to (at 4pm). Finally moved to another hotel.
Stayed 1 night in Dec 2023
Response from Nicole on 8 Dec 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Property is clean and the rooms are clean. Breakfast is good. In general they will need to do some updating soon but the staff is very friendly and the hotel is clean and comfortable
Stayed 2 nights in Nov 2023

8/10 Good

Brien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On going work in stair wells, no carpet, light near room was burnt out, made it dark in the hall,
Stayed 1 night in Nov 2023
Response from Kaitlyn Fettes on 29 Nov 2023
Thank you for your feedback. We hope to exceed your expectations during your next stay. Have a wonderful day! :)

10/10 Excellent

Leonard

Stayed 1 night in Nov 2023

8/10 Good

Archie

Stayed 1 night in Nov 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
3 day stay
Room door was in bad shape. Didn’t effect our stay and the room was next to the ice machine and there were other options? There were plenty of vacancies. Had to return our room keys more than once because there weren’t programmed right. Room phone didn’t work which would be a problem if there happened to be an emergency!
Stayed 3 nights in Nov 2023
Response from Kaitlyn Fettes on 20 Nov 2023
I am so sorry about your problems with your stay. You should not have been right by the ice machine with so many other room vacancies so I am truly sorry about that. I hope we can make it up to you on your future stay. Have a wonderful day! :)

4/10 Poor

Julia

Stayed 2 nights in Nov 2023
Response from nicole on 8 Dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to Boone Pickens stadium. The bar was convenient as well. Great service all around.
Stayed 2 nights in Nov 2023
Response from Kaitlyn Fettes on 6 Nov 2023
Thank you for your feedback. We are so glad you enjoyed your stay and we hope to see you in the future. Have a wonderful day! :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice for the price point. Front desk staff was exceptionally nice.
Stayed 1 night in Oct 2023
Response from Kaitlyn Fettes on 6 Nov 2023
Thank you for your positive feedback. We appreciate your service and hope to see you in the future. Have a wonderful day! :)

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn Fettes on 30 Oct 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

6/10 Okay

Corey, Wylie

Travelled with family
Liked: Staff & service, amenities
Outdated. Missing large sections of carpet on the multiple stair cases. Tiles in bathroom are missing and plaster is missing.
Stayed 2 nights in Oct 2023
Response from Kaitlyn Fettes on 30 Oct 2023
Thank you for your feedback. We hope to better serve you on your next stay.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here 2x now. Very convenient location - easy walk to Boone Pickens Stadium. Clean & has a breakfast In morning with many options . The staff has always been very helpful! Ashanti & Brandon at front desk are so nice and eager to help any way they can . The staff that does breakfast are also very nice and food is good .
Stayed 3 nights in Oct 2023
Response from Kaitlyn Fettes on 30 Oct 2023
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kaitlyn Fettes on 3 Nov 2023
I am so sorry to hear about your experience. We hope to provide you with excellent service on your future stay. Have a wonderful day!