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Reviews of Hampton Inn & Suites Washington-Dulles International Airport

2.5 out of 5
Hampton Inn & Suites Washington-Dulles International Airport
22700 Holiday Park Drive, Sterling, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 47 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice and convenient location.
Stayed 5 nights in May 2024

2/10 Terrible

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Shrestha/General Manager on 8 May 2024
Hi Caroline,Thank you for the review. Please share some details so we could do better. I'm very sorry to know that you didn't enjoy your stay. Looking forward to hearing from you.

10/10 Excellent

James J

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and staff were nice
Stayed 1 night in May 2024
Response from Nick Shrestha/General Manager on 6 May 2024
Thank you, James.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet even being super close to airport
Stayed 1 night in Apr 2024
Response from NIck Shrestha/General Manager on 6 May 2024
Hi Pamela,I'm glad you enjoyed your stay.

8/10 Good

Shonelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here and I would recommend this hotel. It’s very clean and is an easy drive into DC without the prices and chaos of staying in the city. There are also good restaurants nearby. Staff are always pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Nick Shrestha/General Manager on 1 May 2024
Thank you. Laura!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good to stay at Hampton Inn & Suites. The service was excellent. Arrived by airport shuttle after a long international flight and was able to check in a little early. Had a great breakfast to start the morning before taking hotel shuttle back to airport. Had a great nights sleep.
Stayed 1 night in Apr 2024
Response from Nick Shrestha/General Manager on 29 Apr 2024
Hi Edward,I'm so pleased to know that you enjoyed your stay. I will make sure I share this with my Team. Thank you!

6/10 Okay

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick Shrestha/General Manager on 26 Apr 2024
Hi Penny,Thank you for taking the time to share your experience, please let us know how we could have done better. Looking forward to hearing from you.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great!
Stayed 1 night in Apr 2024
Response from Nick Shrestha/General Manager on 26 Apr 2024
Thank you so much, Nichole.

10/10 Excellent

Irim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price. Good breakfast.
Stayed 1 night in Mar 2024
Response from Nick Shrestha/General Manager on 24 Apr 2024
Thank you, Irim.

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities and friendly staff
Stayed 4 nights in Apr 2024
Response from Nick Shrestha/General Manager on 17 Apr 2024
I'm glad you enjoyed your stay Sandeep. Hope to see you soon.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay there was very comfortable, safe and quiet, I also love the coffee and some of the breakfast items. Overall it was a nice visit.
Stayed 2 nights in Mar 2024
Response from Nick Shrestha/General Manager on 3 Apr 2024
Thank you Theresa.

8/10 Good

Bunthay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access to the main road, less traffic. Thr shower needs to be fixed to work properly as well as the microwave needs to replace yo stand steady. No water supply if we reserve the hotel thru Expedia.
Stayed 3 nights in Mar 2024
Response from Soni/Asst GM on 29 Mar 2024
Bunthay,Thank you for taking the time to review your recent stay at our property. Sorry for your inconvenience. I will address our maintenance about the issue.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Soni/Asst GM on 25 Mar 2024
Thank you for staying with Hampton Inn and Suites Dulles.

6/10 Okay

Amanda

Travelled with group
Liked: Staff & service
My stay was good but the jetted tub was dirty. The jets need to be cleaned because it would make the water yellow and dirty so I was not able to use the hot tub.
Stayed 1 night in Mar 2024
Response from Nick Shrestha/General Manager on 21 Mar 2024
Hi Amanda,Sorry to hear about the jet. I will address this to my team. Thank you for giving us an opportunity to resolve the issue. I would like to apologize for the inconvenience it may have caused.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located near many shops and colonial village
Stayed 1 night in Mar 2024
Response from Nick Shrestha/General Manager on 18 Mar 2024
Thank you, Susan! I'm so glad you enjoyed your stay.

10/10 Excellent

Dr. Vicleese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nick Shrestha/General Manager on 1 Mar 2024
Thank you Dr. Vicleese. Hope to see you soon.

10/10 Excellent

LASHAUNDA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on 19 Feb 2024
Thank you for the feedback.

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on 19 Feb 2024
Thank you for the review!

10/10 Excellent

douglas

Travelled with partner
Liked: Cleanliness, staff & service
Shuttle drivers great, although it took an hour to be picked up at the airport (not driver’s fault). Limited number of restaurants in the area.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 13 Feb 2024
Thank you for the feedback. We appreciate the acknowledgement. Hope to see you soon.

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night before leaving the USA.
Great customer service . Ride to the airport A plus. Nice rooms near restaurants.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 5 Feb 2024
Thank you, Alton. I'm glad everything worked out.

10/10 Excellent

Christopher, Virginia Beach

Business traveller
Friendly receptionist very clean room, hall, etc. all I would expect from this hotel
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on 5 Feb 2024
Thank you for the review, Christopher.

10/10 Excellent

rossana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to work site
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on 5 Feb 2024
Thank you, Rossana.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 30 Jan 2024
Thank you for the review, Raymond.

10/10 Excellent

Tami

Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 21 Mar 2024
Thank you!

10/10 Excellent

Ana Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It eas a very clean hotel with great staff
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 30 Jan 2024
Thank you Ana!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 29 Jan 2024
Thank you Robert!

10/10 Excellent

Sheila, Cerritos

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to and from airport came in handy. We were only at hotel for a short amount of time after missing our connecting flight from Frankfurt Germany. Hotel is close to airport and shuttle is dependable
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 24 Jan 2024
Thank you, Sheila, I'm glad you were able to take advantage of our complimentary shuttle. Hope to see you soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 24 Jan 2024
Thank you Amy.

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service from IAD. Clean and comfortable with breakfast included. Good value
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 22 Jan 2024
Thank you!!

4/10 Poor

Aaron

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Nick Shrestha/General Manager on 18 Jan 2024
Hi Aaron,We are very sorry for the experience, please share more details so we could improve. Looking forward to hearing from you.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick Shrestha/General Manager on 18 Jan 2024
Thank you, Cynthia.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport shuttle to a nice hotel
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 17 Jan 2024
Thank you, Stephanie.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice staff.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 17 Jan 2024
Thank you for the acknowledgement, William!

10/10 Excellent

Kris, Roanoke

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 18 Jan 2024
Thank you, Kris!

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfy and clean
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 10 Jan 2024
Thank you Dionne!

10/10 Excellent

yilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, spacious rooms. Only negative is no resaurants or shops close by.
Stayed 3 nights in Jan 2024
Response from Nick Shrestha/General Manager on 10 Jan 2024
Thank you for your feedback.

10/10 Excellent

Helmut, Clarksville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Would have liked to see a bar.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on 10 Jan 2024
Thank you for sharing. Just so you know we have an Irish bar & Restaurant within walking distance from the hotel.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a pleasant place. I loved the little convenience store. Much better than a vending machine. The shuttle was wonderful and was right there when needed. The drivers were pleasant. The beds were comfy and the pillows just right. I loved the bathtub! It was truly a wonderful place to rest after much travels.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 8 Jan 2024
Thank you for the glowing reviews, Nancy!

10/10 Excellent

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 29 Dec 2023
Thank you Jagdish.

10/10 Excellent

Kouassi Frank Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 29 Dec 2023
Thank you Kouassi!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet and convenient to our airport.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 27 Dec 2023
Thank you Mark!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 26 Dec 2023
Thank you Wendy.

10/10 Excellent

Florence

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 20 Dec 2023
Thank you Florence!

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 8 Jan 2024
Thank you Virginia. We appreciate your review!

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on 18 Dec 2023
Thank you for the review, Charmaine!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 18 Dec 2023
Thank you, James.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on 18 Dec 2023
Thank you!

10/10 Excellent

Zulma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Soni/Asst GM on 11 Dec 2023
I appreciate your feedback, Zulma

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Soni/Asst GM on 11 Dec 2023
Please accept my sincere thanks for your feedback, Virginia