All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I had a 12 hr hang over and i found your hotel to be very comfortable, clean and provided free transportation to and from the airport.
Albert
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Dear Albert,Thank you for staying with us. We appreciate your valued feedback. Delivering exceptional guest experience is our number one priority. We are delighted to know that your recent visit exceeded your expectations. We wish you safe travels and see you again soon.
Thank you for staying with us. We appreciate the perfect rating. See you again soon!
8/10 Good
Zaibun
29 Apr 2024
Liked: Amenities
Three day stay. Near the airport and shuttle service was helpful. Quiet, clean and overall enjoyed the stay.
Zaibun
Stayed 3 nights in Apr 2024
Response from Michelle on 29 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that you enjoyed your stay during your recent trip. We take pride in delivering exceptional guest experience and we are glad that we exceeded your expectations. We wish you safe travels and hope to see yu again soon!
Decor was a little dated but very clean. Breakfast was well cooked.
Staff could not be more helpful.
Mary
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Providing exceptional service is our top priority. We are glad that we exceeded your expectations during your recent trip. We wish you safe travels and see you again soon!
8/10 Good
Jane
Travelled with partner, Travelled with group
24 Apr 2024
Liked: Cleanliness, staff & service
Older place but clean, shuttle service very god
Jane
Stayed 3 nights in Apr 2024
Response from Michelle on 25 Apr 2024
Thank you Jane for staying with us. We are glad that you took advantage of our courtesy shuttle find our accommodation clean although it is an old building. We wish you safe travels and we hope to see you again soon.
Thank you for staying with us. We appreciate the rating. Is there anything particular you want to share with us to help us improve will be greatly appreciated.
Thank you for staying with us and for the perfect rating. We hope to see you again soon!
8/10 Good
franklin
21 Apr 2024
Great experience
franklin
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us and taking the time to complete the survey. We are delighted to know that you enjoyed your stay and had a great experience. We hope to see you again soon.
4/10 Poor
Julie, milwaukee
21 Apr 2024
Disliked: Cleanliness, staff & service
On time check in
Julie
Stayed 3 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Dear Julie Torres,Thank you for staying with us. We appreciate your feedback. Can you please elaborate on what you mean by "on time check in?" because when I look at your reservation, you were just on time to check in. You check in at 3:08pm on April 18, 2024. Is there anything that you want to share?
The tv had very limited channels.
Many were scrammbled.
Also the pillows were not very comfortable. I did find the staff very friendly and helpful.
Elaine
Stayed 2 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology for not exceeding your expectations. Your satisfaction is important to us and we will use your feedback to make changes to help us improve for you and our future guests. We hope that you will give us another chance to provide you with superior customer experience in the future.
10/10 Excellent
Danielle
Travelled with family
21 Apr 2024
Great service clean and friendly staff
Danielle
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating! We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations. We wish you safe travels and see you again soon!
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating. We are glad that you find our hotel great and convenient for your travel needs. We wish you safe travels and hope to see you again soon.
Everything was great except the shower needs to be repaired so it doesn't run on the bathroom floor in the handicap room.
ROBERT
Stayed 3 nights in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology regarding the bathroom. Rest assured that your concern is being addressed by the appropriate team. We are delighted to know that aside from that everything was great. We hope that you will give us another chance to provide you with exceptional guest experience when your travels bring you back to Dulles.
Nice clean property and quiet...just wish there were more eating places near hotel when walking..or more sidewalks to get to near by eating establishments and not have to walk highway
David
Stayed 1 night in Apr 2024
Response from Michelle on 22 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. There is a restaurant right next door inside the Holiday Inn for dinner service but unfortunately, that is the only one within walking distance. Most of the restaurants in the area do deliver though through Uber Eats or Grub Hub. We wish you safe travels ahead.
8/10 Good
shasank
Travelled with family
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
Good location but old building and needs renovation.
shasank
Stayed 3 nights in Apr 2024
Response from Michelle on 19 Apr 2024
Thank you for staying with us. We appreciate your feedback. We wanted to let you know that a few renovations are coming soon. We hope that you will come again and visit us after that.
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent visit. Our free shuttle and location are some of our top sellers. We are glad that you took advantage of them. We wish you safe travels and hope to see you again soon.
10/10 Excellent
Eric
17 Apr 2024
Liked: Cleanliness, staff & service
Good management
Eric
Stayed 1 night in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for the perfect rating. We hope to see you again soon!
Thank you for staying with us. We appreciate the valued feedback. By telling us what you like and what you don't like, you are helping us improve for you and all guests in the future. We wish you safe travels and hope to see you again soon!
Good value
One restaurant nearby McMalleys
Perfectly fine burger - good wine
Easy stay with 10 min free shuttle back and forth to airport
Recommended budget option . No elevators to rooms tho.
Robin
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that you took advantage of our complimentary shuttle service to the airport and enjoyed the food and wine at the nearby restaurant. We wish you safe travels and hope to see you again soon.
Second time to book this property for a layover at Dulles airport…
Shuttle runs every 30 minutes which is convenient and the staff is nice as well!
No issues with check in or check out..
breakfast was good, will stay here again if needed
Miranda
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
Dear Miranda,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad to know that we exceeded your expectations having stayed with us twice already. We want to be your home away from home when you are in Dulles. We wish you safe travels and see you again soon!
Thank you for staying with us. We appreciate your valued feedback. We are glad that our staff showed what we strive, aggressive friendliness to all. We wish you safe travels and hope to see you again soon.
The front desk staff is great. The rooms are really nice and the beds are comfy
Patricia
Stayed 1 night in Apr 2024
Response from Michelle on 15 Apr 2024
Dear Patricia,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations during your visit. We wish you safe travels and hope to see you again soon.
Room was nice and clean. Breakfast options were good
HIMANSHU
Stayed 3 nights in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are delighted to know that we deliver what you expected for your room and breakfast. We strive to provide our guests with exceptional service. We wish you safe travels and hope to see you again soon!
Guest accused of smoking in the room and was not true. Banned from hotel even after proof of guest not smoking in the room.
Annisha
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and providing your valuable feedback. We will pass your concerns to the appropriate team to investigate. We wish you safe travels.
The place was clean when I arrived and I was assisted very fast once I arrived to the spot.
Leonel
Stayed 2 nights in Apr 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent stay. We hope to see you again soon!
Friendly staff, comfy room, and good shuttle service to Dulles.
Dennis
Stayed 1 night in Mar 2024
Response from Michelle on 5 Apr 2024
Thank you for staying with us and for giving us a perfect rating. We strive to provide excellent customer service to every guest. We are ecstatic to know that we exceeded what you expected. We wish you safe travels and hope to see you again soon!
Dear Timothy, Thank you for taking the time in letting us know how we are doing as a property. We are glad that during your stay we met all your expectations and hope to welcome you again to the property.
Dear Carole, Thank you for taking the time in filling out our complimentary survey. We hope to welcome you back to the property in the future and hope that we exceed your expectations then.
2/10 Terrible
JOSEPH
27 Mar 2024
JOSEPH
Stayed 4 nights in Mar 2024
Response from Marshall on 30 Mar 2024
Dear Joseph, We apologize that during your stay we did not meet your expectations. We strive for excellence for all our guests. We hope that during your stay you were able to let our staff know of any issues that may have occurred. We hope to welcome you back soon and wish you safe travels.
Dear Linda, Thank you for letting us know as a property how we are doing. We strive for the best. We hope to welcome you back to our property in the future and wish you safe travels.
Dear Heather, Thank you for taking the time in letting us know how as a property we are doing. We strive to make sure all our guests feel welcome and have a pleasant stay. We hope to welcome you back to our property and wish you safe travels.
8/10 Good
Li
Business traveller
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Good price. No elevator. Temperature swings dramatically due to direct access from outdoor to room, like motel.
Li
Stayed 4 nights in Mar 2024
Response from Marshall on 27 Mar 2024
Dear Li, We do apologize you experienced some issues during your stay. We are an outdoor property but we always want to make sure our guests are comfortable. We hope to welcome you back to our property in that future.
Dear Timur, Thank you for taking the time in filling out our complimentary survey. We are glad to hear that you were able to enjoy all the amenities our property provides. We hope to welcome you back to our property in the future.
6/10 Okay
JENNIFER
Travelled with partner
22 Mar 2024
Liked: Cleanliness, staff & service, amenities
.
JENNIFER
Stayed 1 night in Mar 2024
Response from Marshall on 22 Mar 2024
Dear Jennifer, Thank you for taking the time in answering our survey. We strive to make it a better experience with each guests' stay. We hope to welcome you back to the property soon and wish you safe travels.
I have to carry my baggage to the first floor using the stairs because they don’t have elevator when I ask for room in the lower level they say sorry we don’t have it
And I have to but 50$ cash for deposit
rachid
Response from Marshall on 22 Mar 2024
Dear Rachid, Thank you for reaching out to us after your stay. We apologize that you had to take your bags to the room. We do try to make sure all our guest are able to be accommodated well. During the date of your stay we were very busy with different guests and were completely sold out. We do apologize for the inconvenience and hope to welcome you back to the property again.
10/10 Excellent
Xinai
19 Mar 2024
Xinai
Stayed 1 night in Mar 2024
Response from Michelle on 8 Apr 2024
Thank you for the perfect rating. See you again soon!
Staff was very cordial and friendly. Housekeeping did an excellent job cleaning our room on several occasions.
Augustus
Stayed 5 nights in Mar 2024
Response from Marshall on 15 Mar 2024
Dear Augustus, Thank you for taking the time in letting us as property are doing. We are glad to hear that our staff was kind during your stay. As well that during your stay our housekeeping were able to keep to our standards and make sure all our guests room are cleaned properly. We hope to welcome you back in the future to our property.
Friendly guest. Check in and check out was very easy. Room was nice and clean.
Lawrence
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
Dear Lawrence, Thank you for taking the time in letting us know that our staff was friendly. We hope to welcome you back so to our property and show the same kindness as this stay.
6/10 Okay
FUAD, Maricopa
Business traveller
12 Mar 2024
Near IAD Airport
FUAD
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We are glad to hear that our property was convenient for you during your travels. We hope that you were able to enjoy our courtesy shuttle service to and from IAD, and hope to welcome you back to our property in the future.
6/10 Okay
FUAD, Maricopa
Business traveller
12 Mar 2024
Liked: Staff & service
Near the IAD Airport
FUAD
Stayed 1 night in Mar 2024
Response from Marshall on 13 Mar 2024
We hope that during your stay that every thing was to your satisfaction. We strive to make every guest experience better each time. We hope to welcome you back to our property soon.