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Reviews of Heathrow Ensuites Rooms

3.5 out of 5
Heathrow Ensuites Rooms
215 Long Lane, Stains-Upon-Thames, Staines, England

Reviews

6.0
Rating 10 - Excellent. 3 out of 25 reviews" "
Rating 8 - Good. 11 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 8 out of 25 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

3.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Williams

Stayed 1 night in Sep 2023

8/10 Good

Joseph

Stayed 1 night in Aug 2023

2/10 Terrible

Whitney

Stayed 2 nights in Aug 2023

2/10 Terrible

Naveeda

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2023

8/10 Good

stephanie

Stayed 1 night in May 2023

10/10 Excellent

Darryl

Stayed 1 night in Mar 2023

6/10 Okay

Sharon

Stayed 1 night in Sep 2022

2/10 Terrible

Alisa

Stayed 1 night in Jun 2022

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
no one at front desk, unable to get a hold of anyone for 1 hour while we waited on the street
Stayed 1 night in Jul 2022
Response from Ana on 14 Jul 2022
Dear John We are homestay no front desk. Please see the booking you have made we are happy to help in our customer service line Best Regards Ana

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The code to get the key and door code should have been sent earlier so when I arrived I knew what I was doing. All I had was a check in time finishing at 10pm. So I rushed around trying to get there before 10pm, wasting money on an expensive taxi at £35 compared to the return trip next morning on bus to T5 and free train at £3.50
Stayed 1 night in Apr 2022

6/10 Okay

Sanam

Disliked: Cleanliness
Stayed 2 nights in Apr 2022

10/10 Excellent

JAMES

Liked: Cleanliness, room comfort
Very good visit
Very easy to find close to airport .Staff were very helpfuland friendly.Hotel was clean and room was spacious ,bed was comfortable .Food was good and prices were reasonable ,will definately use again was very pleased with our stay.
Stayed 1 night in Aug 2021
Response from Ana on 18 Sept 2021
Thank you for your review

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, room comfort
Nice and clean
Clean and warm rooms
Stayed 2 nights in Dec 2020
Response from Ana on 2 Jan 2021
Thank you for review

2/10 Terrible

Ernest

Business traveller
Disliked: Cleanliness, room comfort
False Advertising
Hotel.com listed "hotel shuttle" as an amenity for this property when in fact it is not an amenity but rather a paid service. In my view this is false advertising & this practice should be discontinued as it is misleading. Generally, when you list amenities such as breakfast, internet, gym etc they are general services provided to customers at no cost.
Stayed 1 night in Aug 2020
Response from Ana on 17 Aug 2020
Dear Ernest You never arrived to the property Best Regards Ana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from amanda on 17 Jun 2019
Thank you for review we look forward in seeing you agian

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hopelessly complex venue. And when I found it it was occupied by another booked in couple. Had to rent another hotel in the night. A disasterous venue to stay in. No refund offered either despite multiple requests.
Stayed 1 night in Apr 2019
Response from pablo on 5 May 2019
Dear Guest, We tried to reach you once the problem was solved We have tried to contact you on the day with no answer. Best Regards

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from pablo on 5 Jan 2019
Thank you for your review

8/10 Good

Hendrik

Liked: Cleanliness
Disliked: Staff & service
Mixed stay
Room was clean and functional, tho somewhat Spartan. Couldnt get the heater to work, and calls and messages to the management were not replied to. So I was and remained cold. Shower was broken: boiling hot, no matter what I tried. Again, calls and messages were not responded to. I had booked based on 'private bathroom' which admittedly does not say 'self-contained' but that is how I understood it. Bathroom however is across the corridor so not very 'private'. Anyone can access it. But: you get what you pay for and location is conveniently close to Heathrow airport.
Stayed 1 night in Oct 2018
Response from Tom area manager on 24 Oct 2018
Thank you for your feedback, we have gotten on top of the problem

4/10 Poor

Michael, Calgary

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very tight room without bedside lights or tables. Nowhere to hang clothing, not even a towel or coat hook. Nowhere to even put down a suitcase. No Kleenex provided. Very simple, very squeaky bed. No sound proofing between adjacent rooms.
Stayed 1 night in Sep 2018
Response from Tom C&P Area Manager on 12 Oct 2018
Thank so much for your feedback this helps us to improve the experience of all our guests.

8/10 Good

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at London Heathrow Rooms LL by C&P
Stayed 1 night in Jun 2018

8/10 Good

Richard, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like new
This is a great new place, handy to airport etc. My only moan is there is no TV but had great wifi
Stayed 1 night in Jun 2018
Response from C & P on 6 Jul 2018
Hello Richard We do not have tvs on site to maintain a quite atmosphere for the travellers, never the less there is high speed internet so you can enjoy all your favourite shows and movies Thank you for staying with us. Best Regards C&P

2/10 Terrible

Sofian

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Joel

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2020
Response from Ana on 12 Jun 2020
Dear Joel Thank you for your review. Best Regards Ana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Tom Area Manger on 24 Oct 2018
Thank you for your feedback.