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Reviews of Suburban Studios Quantico

2 out of 5
Suburban Studios Quantico
3097 Jefferson Davis Hwy, Stafford, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 277 reviews" "
Rating 8 - Good. 81 out of 277 reviews" "
Rating 6 - Okay. 22 out of 277 reviews" "
Rating 4 - Poor. 11 out of 277 reviews" "
Rating 2 - Terrible. 15 out of 277 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kagiso

Disliked: Cleanliness
Not very clean
Stayed 1 night in May 2024

2/10 Terrible

Nancy R

Disliked: Cleanliness, staff & service, property conditions & facilities
Surly and disrespectful staff, low quality furniture, towels, bedding, etc., dirty rugs in hallway, no housekeeping during stay. Tried to move to another hotel but no vacancies. Advertisement was totally inaccurate
Stayed 3 nights in May 2024
Response from Sarah Holliday on 21 May 2024
I apologize on behalf of the hotel for the disappointing stay. I will share your feedback with the host to improve our service

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Sarah Holliday on 13 May 2024
Thank you for taking the time to rate your stay with us and the excellent rating.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but immaculate. Thumbs up.
Stayed 1 night in May 2024
Response from Sarah Holliday on 13 May 2024
Thank you for taking the time to rate your stay with us and your feedback on the dated rooms.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old, rundown and smelly. The elevator was out of service and the sign stating this did not appear to be new. The bed was very uncomfortable. Free breakfast was advertised, but was not there. The shower water pressure was meh. There was a huge gap under the door which let a lot of light in from the hallway, which, when combined with the uncomfortable bed and lackluster linens, made it hard to sleep.
Stayed 2 nights in Apr 2024
Response from Sarah Holliday on 25 Apr 2024
I apologize on behalf of the staff regarding your stay, we appreciate your feedback to help improve our service.

6/10 Okay

Ralph

Travelled with family
Liked: Cleanliness
Disliked: Amenities
On expedia it shows a free breakfast. My idea of a free breakfast was something like what Holiday Inn Express provides. What we they gave out was a bag of instant breakfast food like oatmeal packs or muffins or a microwavable jimmy dean sausage sandwich the size of a tennis ball. Ended up going out instead to get a decent breakfast. Also, there were no extra pillows ever available or housekeeping to turn over our room.
Stayed 4 nights in Mar 2024
Response from Sarah Holliday on 25 Apr 2024
I apologize on behalf of the staff for the issues during you stay. We appreciate your feedback to help improve our service.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I have never stayed at an extended stay before so I wasn’t sure what to expect. Suburban Suites was clean and convenient and the staff was friendly and professional. Breakfast in a bag was a little different but understood since most people cook in their suites. The two negative aspects of my stay was the broken elevator and the loose shower head. Otherwise, it was a nice stay and I would do so again. .
Stayed 2 nights in Apr 2024
Response from Sarah Holliday on 25 Apr 2024
Thank you for taking the time to give us a positive review. I apologize for the inconvenience of the broken elevator and shower head. I will forward those comments to our Host so the issues can be addressed.

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from Sarah Holliday on 6 Apr 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and very nice.
Stayed 1 night in Mar 2024
Response from Sarah Holliday on 17 Mar 2024
Thank you for taking the time to rate your stay with us.

6/10 Okay

james

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was average, the carpet seemed old, the bed was nice and it was very quiet I. The evening, however my only complaint was the lady who checked me in was very rude and not friendly at all, the answers to mynl questions were very short sided and rude never once did i get a nice reply...I would give this property a better review but the front desk ruined it for me.rude behavior doesn't work when you are a front desk clerk...
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 19 Nov 2023
Thank you for choosing our hotel. Our goal is to provide all of our guests with a stay that exceeds expectations. We are sorry to hear that was not the case in all aspects of your stay. We appreciate your feedback and hope to provide you with a superior stay in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Nov 2023
Response from Sarah Holliday on 14 Nov 2023
Thank you for choosing our hotel. We are glad you enjoyed a comfortable stay. We hope to welcome you back soon.

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay customer service are really great on resolving issues . Had a minor issue when I got to the room and I reached out to front desk they handled the problem immediately
Stayed 1 night in Nov 2023
Response from Sarah Holliday on 8 Nov 2023
Thank you for being our guest. We are glad to know you enjoyed your stay. We are especially glad to hear about the excellent service you received. We hope to welcome you back the next time you are in the area.

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel seem cleaned at first. Got to our room and opened one cabinet and there was a cockroach. Went to front desk and told them. Asked for a different room on a different floor. They did switch us rooms and floor. But all i could think about was that one cockroach and it ruined my stay.
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 31 Oct 2023
Thank you for taking the time to leave a review. Please accept our apologies for the issues you experienced and the inconvenience of changing rooms. Please know that our staff goes through great lengths to ensure that our rooms are properly cleaned and regularly inspected in addition to the routine monthly maintenance performed by a licensed exterminator.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 19 Oct 2023
Thank you for taking the time to rate your stay. We are delighted to see your 10 out of 10 rating. We hope to welcome you back in the future.

10/10 Excellent

YaVonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 10 Oct 2023
Thank you for taking the time to rate your stay. We are delighted to see your 10 out of 10 rating. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Alex

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed extremely firm very uncomfortable. The whole hotel needs updating with scratch marks on all the walls finger prints on ceiling , rusty mirror, hole in wall. Checked out did not even stay overnight
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 4 Oct 2023
Thank you for being our guest and taking the time to leave a review. We are disappointed to hear about the issues you encountered. We have high standards for the cleanliness and maintenance of your guest room. We appreciate your feedback and will use it as we make improvements to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was clean everything was fine only small issue wish the heating was a little bit more warmer it goes go to 78 the highest just felt like the air flow was cooler then the temp showing on the wall . But it was a great stay will come again.
Stayed 4 nights in Sep 2023
Response from Sarah Holliday on 4 Oct 2023
Thank you for your kind review. We are happy to know that you enjoyed your stay and look forward to serving you again in the future.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property
I will definitely stay here again. Only issue was the direct tv connection was not good and Wi-Fi. Staff was very friendly and facility was very clean.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 18 Sept 2023
Thank you for being our guest. We are glad to know you found our staff friendly and our property clean. We are happy to have won your loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice i like the room it was very nice
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 12 Sept 2023
Thank you for being our guest. We are delighted you enjoyed your stay and hope to welcome you back in the future.

6/10 Okay

Arthur

Stayed 1 night in Aug 2023
Response from Sarah Holliday on 18 Aug 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Kalimah

Travelled with partner
Liked: Cleanliness, staff & service
Chrissy and Jamal welcomed me and provided awesome service during my stay.
Stayed 1 night in Aug 2023
Response from Sarah Holliday on 9 Aug 2023
Thank you for being our guest. It was our pleasure to provide you with a superb stay. We hope to welcome you back soon.

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
The room was cleaned but there was a lingering "cigarette smoke" smell. Could not tell if it was the room itself or the smell comes from the vent system in the bathroom. Also there was a room smell that seemed sort of musty. I suspect the carpet has seen a lot of use and just needs replacing.
Stayed 2 nights in Aug 2023
Response from Sarah Holliday on 9 Aug 2023
Thank you for taking the time to share your experience at our hotel. Please accept our apologies for the odor that disrupted your stay. Unfortunately, guests will occasionally decline to honor the no smoking status of their rooms and we try to catch that failure and to deep clean the rooms sufficiently that non-smoking guests are not negatively impacted. We obviously failed in that endeavor in the room you occupied. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel booked a reservation but had no rooms
Stayed 1 night in Aug 2023
Response from Sarah Holliday on 9 Aug 2023
Please accept our sincere apologies for the issues you encountered with your reservation. We are sorry this happened and hope to have the opportunity to serve you in the future.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Sarah Holliday on 10 Jul 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back the next time you are in the area.

10/10 Excellent

Mickayla

Stayed 1 night in Jul 2023
Response from Sarah Holliday on 7 Jul 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back the next time you are in the area.

8/10 Good

Rahmatullah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sarah Holliday on 4 Jul 2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, very quiet and clean. Would stay again.
Stayed 1 night in Jun 2023
Response from GM on 9 Jun 2023
Thank you for your response.

6/10 Okay

Myra

Stayed 5 nights in May 2023
Response from GM on 22 Jun 2023
Thank you for choosing to stay with us..

8/10 Good

Jamonicus

Liked: Staff & service
It was close to Quantico National Cemetary where I had to go, and a cigar lounge which is what I like to do.
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 7 May 2023
Thank you for taking the time to leave a review. We are glad you found our location convenient. We hope to welcome you back soon.

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 9 Jun 2023
Thank you for your support..

8/10 Good

TIM, RIVERVIEW

Stayed 1 night in Apr 2023
Response from GM on 9 Jun 2023
We really hope you enjoyed you stay.

10/10 Excellent

Linda

Stayed 3 nights in Apr 2023
Response from GM on 9 Jun 2023
Thank you for you response.

10/10 Excellent

Rodrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great here for me and my children
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 27 Apr 2023
Thank you for your kind review. We are delighted you enjoyed your stay and look forward to serving you again soon.

2/10 Terrible

Dmitry

Disliked: Staff & service
Undisclosed pet fee $100 per night
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 7 Apr 2023
Thank you for choosing our hotel and taking the time to share your feedback. Please accept our apologies for any misunderstanding regarding our pet fee. Please know that this fee is standard for most pet-friendly hotels in our area.

8/10 Good

rabih

Stayed 1 night in Apr 2023

8/10 Good

Deanna

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Charles, Stafford

Business traveller
Breakfast in a bag; relook at how your doing it.
Stayed 2 nights in Mar 2023
Response from Sarah Holliday on 27 Mar 2023
Thank you for choosing our hotel. We appreciate your feedback on how we can make our complimentary hot breakfast better. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

SHAYLE

Stayed 1 night in Mar 2023

6/10 Okay

Jannasha

Travelled with family
Stayed 1 night in Feb 2023

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Response from Sarah Holliday on 31 Dec 2022
Thank you for your kind review. We are happy to know you enjoyed your stay and hope to welcome you back the next time you are in the area.

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Pet fee WRONG
False advertising on pet fee. Would’ve stay somewhere else had I known it was $75 when I paid $95 for the room. Completely ruined the stay, we won’t be back. Room ok. Dog hair on bed upon entry. My dog doesn’t even shed bc I’m allergic to pet hair.
Stayed 1 night in Dec 2022
Response from Sarah Holliday on 10 Dec 2022
Thank you for being our guest. We are sorry to hear about your disappointing stay. Please accept our apologies for any misunderstanding regarding our pet fee. We welcome the opportunity to provide you with a superior stay in the future.

10/10 Excellent

FELICIA

Stayed 3 nights in Nov 2022

4/10 Poor

Mohit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated rooms and strange smell
Stayed 1 night in Oct 2022
Response from Sarah Holliday on 2 Nov 2022
Thank you for being our guest. Please accept our apologies for the issues you experienced during your stay. We have high standards for the cleanliness and maintenance of our guest rooms. We appreciate your feedback and hope to provide you with a superior stay in the future.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and facilities, weak TV service
Great accommodations, super helpful staff. TV reception was spotty at times or would drop out for short periods.
Stayed 3 nights in Oct 2022
Response from Sarah Holliday on 18 Oct 2022
Thank you for choosing our hotel and taking the time to leave a review. It was our pleasure to provide you with excellent accommodations and helpful service. Please accept our apologies for any issues you encountered with the television reception in your guest room. We appreciate your feedback and will use it to ensure future guests do not encounter the same issues.

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2022

8/10 Good

david, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to freeway only down side is dining isnt that close by
Stayed 2 nights in Jul 2022
Response from Sarah Holliday on 23 Sept 2022
Thank you for being our guest. We are happy to know you enjoyed your stay and hope to welcome you back the next time you are in the area.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio for guests to sit, grill, or share gire pit
Stayed 1 night in Sep 2022
Response from Sarah Holliday on 20 Sept 2022
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service was great! Rooms were clean and comfortable. No pool or hot tub though. No breakfast served either but the rooms have a full size refrigerator, microwave, cook top and dishwasher. Comes with dishes and pots and pans for cooking.
Stayed 2 nights in Aug 2022
Response from Sarah Holliday on 30 Aug 2022
Thank you for your kind review. We are glad to know you enjoyed clean, comfortable accommodations and excellent service. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value - Perfect service
Could not have been more pleased. Clean, up to date, very friendly staff. Would stay again
Stayed 1 night in Aug 2022
Response from Sarah Holliday on 30 Aug 2022
Thank you for choosing our hotel. It was our pleasure to provide you with clean accommodations and friendly service. We are happy to have won your loyalty and look forward to welcoming you back soon.