Outdoor pool, free pool cabanas, pool loungers
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Reviews of The Pink Palm Hotel - Adults Only

3 out of 5
The Pink Palm Hotel - Adults Only
2114 Crystal Gade, St. Thomas, St Thomas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 131 reviews" "
Rating 8 - Good. 24 out of 131 reviews" "
Rating 6 - Okay. 8 out of 131 reviews" "
Rating 4 - Poor. 8 out of 131 reviews" "
Rating 2 - Terrible. 3 out of 131 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my 39th bday and had nothing less than a ball. The staff was AMAZING and that's no lie. They were beyond accommodating and extremely affable. Everyone truly enjoyed their jobs!!! The room was exactly as pictured, with modern furniture and features such as a lighted mirror. I genuinely enjoyed my stay and will definitely return! PS. They deliver breakfast in a basket to your room it's so cute and romantic!
Stayed 4 nights in May 2024

6/10 Okay

Jeffrey, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very comfy beds but the pool area was a little dirty. The neighborhood did not seem safe with bars on windows everywhere. Felt uncomfortable at night
Stayed 1 night in May 2024

8/10 Good

Nneka

Travelled with partner
Liked: Cleanliness, staff & service
The views at this property was incredible and the rooms were amazing. The outside furniture could use an upgrade but the hotel is very picturesque and makes for great photo ops. The initial interaction with front desk staff was not the warmest of what I expected but it got better. The property's location is great, very easy access into town. However, it is not easily accessible driving to the property initially. The rooms were very spacious and my favorite part of the hotel.
Stayed 1 night in Apr 2024

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice! Food was sooo good! Beautiful and clean hotel with amazing views! Will definitely be back
Stayed 4 nights in Apr 2024

6/10 Okay

Patricia

Liked: Cleanliness
A beautiful, chicly decorated hotel with a grand view and spectacular patio/pool bar area. Rooms are clean and comfortable. The service was just ok and I had a cold shower. I expect a bit more for the money.
Stayed 1 night in Apr 2024

8/10 Good

Bridget, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very hard to locate and so may stairs and uphill walking to and from hotel to the downtown to grab a bite to eat
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Stayed 2 nights in Apr 2024

2/10 Terrible

Alia

Travelled with partner
Disliked: Staff & service, amenities
It’s not accessible you have to climb hills and take 40 stairs to get to the reception area.
Stayed 2 nights in Apr 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Alia! We sincerely apologize for the experience you had. We have made sure to highlight that detail in our pages for everyone's alignment. Thank you

10/10 Excellent

Regina

This property was beautiful with amazing views. The Staff is amazing. But the stairs are challenging at first. But book you will be glad!!!
Stayed 4 nights in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Regina! Thank you so much for taking the time to drop a review. These words mean so much to us. Hoping to host you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Rafael! Thank you so much for giving us a high rating. We are happy to know that you had a great time with us.

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Carol! Thank you so much for the 5 stars. Have a great day

10/10 Excellent

Ebony, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Ebony! Thank you for rating us. Have a nice day!

8/10 Good

Dan

Liked: Cleanliness, property conditions & facilities
If you bring a car, don’t stay here. the parking is miserable. a local told me that the parking is on a one-way street so you have to back up the hill for four blocks. I also got a flat tire while I was doing this. If you take a cab the places fine because they drop you at a different door.
Stayed 1 night in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Dan! Thank you for taking the time to share your experience. We will certainly be working on your feedback to provide you with the best possible experience next time.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Stephanie! Thank you for the rating. Have a great day!

2/10 Terrible

Kerry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is nice enough, but it is grossly overpriced for what it is. In addition to the $600 a night room rate, they tack on a hidden “Resort Fee” of $40 a night to cover various things including breakfast. The breakfast arrives at 8:45 whether you are ready or not, accompanied by banging on the door. You have no choice about when it arrives. And the breakfast was disgusting. Lukewarm coffee served in paper cups, a limp, greasy croissant stuffed with something unspeakable and one small cup of mushy diced fruit to share between two people. The rooms are nothing special. The bathroom was small and inconvenient. No counter space beside the sink, so no place to put toiletries. The TV has no service, so you have to use your own streaming service. The place bills itself as “Adults Only”, but one couple arrived at the pool with a large dog. I like dogs, but I thought it was odd that, while I could not bring my children, others were allowed to bring their dog. People who have any difficulty at all with stairs should definitely avoid this place. There are stairs everywhere. Lots of them. You have to go up and down multiple flights of stairs to get to the pool, reception, the restaurant, etc. If you like to pay top dollar for OK accommodation, lousy service and revolting food, then I highly recommend the Pink Palm Hotel! If not, you can find much better value for money elsewhere.
Stayed 2 nights in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi, Kerry! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day!

6/10 Okay

Jerry

Business traveller
Liked: Cleanliness, staff & service
To many stairs. They should warn first of the climb
Stayed 1 night in Mar 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi, Jerry! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time

4/10 Poor

Jamie, Sandy Springs

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Pink Palm Hotel on 5 Apr 2024
Hi Jamie, I truly apologize it seems that your stay was not that great. Please feel free to reach out to us so we can better serve you.

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Be prepared for lots of stairs and hills.
Stayed 2 nights in Feb 2024
Response from Pink Palm Hotel on 5 Apr 2024
Thank you for rating us. Have a nice day!

10/10 Excellent

Joseph

Travelled with partner
Excellent property, friendly staff.
Stayed 1 night in Feb 2024
Response from Pink Palm Hotel on 5 Apr 2024
Thank you for rating us. Have a nice day!

10/10 Excellent

Santos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Amazing Views. Loved it.
Stayed 2 nights in Jan 2024

10/10 Excellent

MINU

Liked: Cleanliness, staff & service
Loved it
Stayed 4 nights in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not my type of hotel
I hate to be this guy but... This hotel was just not our cup of tea! 1st, it's pricey for what you get, but it was available. 2nd, this place is more for the late 20's-30's crowd. This is some type of posh style hotel, also some type of Puerto Rican techno pop music playing around the pool 24-7. Again, not my style! I asked them to play more of a Reggae, Kenny Chesney, Jimmy Buffett, ect type music. they played on song? The street is very steep, and you will have to walk it many times if you go out and down to the waterfront & shops. The cabs will not come up because it's too narrow, so you have to walk down to the corner. The steps in the place are horribly steep and there are very many to get to the office & pool area. We had a water leak in our rooms floor. (see the pic) ahh. After complaining about things, they did give me a 10% discount. They offered to move us to a different room, but we opted to stay where we were because of our rooms view of the bay.
Street View you will have to walk up.
Steps coming in to hotel.
1st set of steps
2nd set of steps
Stayed 2 nights in Jan 2024

6/10 Okay

Philip

Travelled with family
Liked: Amenities
The hotel is a series of stairways without elevators and if you have lots of luggage or if it rains, you are in for a real workout that is inappropriate for the relatively high cost of a room. Even the streets leading to the hotel are rather steep and walking is a challenge. The on site restaurant has only a limited menu and can only handle a very limited number of patrons. On the plus side, the rooms are nicely appointed and the view from the common areas is very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Pieter

Stayed 1 night in Jan 2024
Response from Pink Palm Hotel on 5 Apr 2024
Thank you for rating us. Have a nice day!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Eric

Stayed 6 nights in Aug 2023

10/10 Excellent

Aaron

Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pink Palm makes a great couples getaway! We had a great time, the food was excellent, and the breakfast picnic baskets were a great touch!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kailee

Stayed 3 nights in Oct 2023

10/10 Excellent

Shaun

Stayed 1 night in Jan 2024

8/10 Good

Candi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful!!!!! The rooms, the pool area, the dining area is very pretty. However here are things that could be improved: consider adding round trip transportation to and from the airport, if not somehow make transportation aware of the BACK drop off spot which has no stairs unlike the front; also there needs to be bottled water in the room(free of charge) what is the fridge for? It was very inconvenient to wake up dying of thirst and have to get dressed to go down to the pool to get water from the dispenser that had been sitting there all night; and the breakfast boxes, they are cute and all but there could be improvement on what goes in them..some days we didn’t even get a half cup of coffee, it was never full.
Stayed 4 nights in Nov 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
An oasis of luxury. Beautiful to the eye and very comfortable rooms. Love the check in texts, availability of breakfast, lunch, and dinner on site. Free street parking. I would 100% stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Syreeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Kenasha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Yu Ming

Stayed 5 nights in Dec 2023

4/10 Poor

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many steps
The taxi dropped us off and we had to walk up a very steep hill to the hotel front door. Then it was 93 steps to my room. Be prepared for lots and lots of steps if you stay at the Pink Palm. I can’t recommend the restaurant. It had limited menu options and our fish was not local. It had the texture of being previously frozen. If you want a drink, it’s nice to sit by the pool with it. As far as the area is concerned, there’s nothing much around. It’s a mass of closed storefronts w for sale or rent signs. A few blocks away, down the hill, you’ll find a few restaurants open for lunch that you can count on 1 hand. At dinner time, I found a Spanish restaurant and The Greenhouse that was comparable to a Chilis. My room was a suite and it was very nice. The pool area has beautiful views. The staff was very nice. I don’t have much else to say about the place.
By front door
Lots of these
Main street
Stayed 3 nights in Dec 2023
Response from The Pink Palm Management Team on 11 Dec 2023
Good day Paul, thank you for taking the time to share your experience.Unfortunately we cannot take responsibility for the way that the public taxis operate. We usually take care of the gueststs transportation, but if our recommendations are not taken, we cannot take responsibility for taxis, which yes, it's a constant problem on the island in general.I'm so sorry you did not enjoy our restaurant menu, we understand that we cannot be everyone's taste/ flavor, that being said we are always disappointed when we do not meet guests expectations. We are delighted to hear that regarding hotel operations your experience and expectations were met and you enjoyed your room, hotel views and amenities, including the amazing customer service provided. Best, The Pink Palm Management Team

6/10 Okay

Mark

Business traveller
Liked: Staff & service, amenities
I had no TV or internet service throughout my stay. Staff was helpful, but did not rectify situation. Hotel is hard to get to by vehicle and possibly unsafe to walk to/from. From entrance to checkin desk is a difficult walk up many stairs. Food was very good in restaurant.
Stayed 2 nights in Nov 2023
Response from The Pink Palm Management Team on 11 Dec 2023
Hi Mark, I'm so sorry our staff was not able to help you with the TV issue. I will investigate this and find out what the situation was. Thank you for sharing your positive experience at the restaurant, we always feel good to hear when meeting guests expectations.

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Allison

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$75 to check in 3 hours early made us angry.
Our stay was good. The staff was great. We arrived on St Thomas about noon. It was very hot. We needed to drop off our luggage and freshen up before exploring the town. We were very disappointed to be charged a $75 early check in fee. With that, the place was too expensive. We would have been better served elsewhere and likely won't be back.
Stayed 1 night in Nov 2023
Response from The Pink Palm Management Team on 11 Dec 2023
We are happy to hear that your stay and experience at the hotel was great and enjoyed the customer service provided. In regards to the early check in package, this one is optional and has a surcharge as we have to dedicate extra staff to secure the room at 12pm when check out it's at 11 am. We understand that this is not everyone's choice and that is why we offer to store you bags, offer showers, towels, etc if you would like to get ready either before check in or after check out without additional charges. However some guests enjoy leaving the room late or actually get it early and do not have to wait for regular check in time, 4pm. Thank you for taking the time to share your experience here at The Pink Palm Hotel.

10/10 Excellent

Kisha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023

10/10 Excellent

William, Waterford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very tranquil tropical setting, very unique, fantastic views, personable service by the onsite owner.
Stayed 1 night in Apr 2023

10/10 Excellent

Shakedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Simone

Stayed 4 nights in Oct 2023

10/10 Excellent

JaneQuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this location.
Stayed 3 nights in Aug 2023