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Reviews of Pirates Pension at Bluebeard's Castle by Capital Vacations

3 out of 5
Pirates Pension at Bluebeard's Castle by Capital Vacations
1331 Estate Taarneberg, Bluebeard Loop, St. Thomas, Charlotte Amalie

Reviews

8.4

Very good

Rating 10 - Excellent. 260 out of 552 reviews" "
Rating 8 - Good. 176 out of 552 reviews" "
Rating 6 - Okay. 60 out of 552 reviews" "
Rating 4 - Poor. 34 out of 552 reviews" "
Rating 2 - Terrible. 22 out of 552 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jared Wayne Wilson

Travelled with partner
Liked: Cleanliness
Nice average place to stay that’s cost effective. I’d stay there again if traveling back to Saint Thomas.
Stayed 4 nights in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
4 out of five stars, a few minor hiccups…I must say, the bars and restaurant were on point, as well ast the staff all around!!!
Stayed 4 nights in Apr 2024

2/10 Terrible

deneen, Hunker

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
At check in, the front desk had no enthusiasm, uninformative, no sense of welcoming. Did not even supply a map of the resort?? until I asked. There's absolutely no room cleaning service. When we finally got to the room the shower door handle fell off and hit my mother hand. The window in the bathroom will not close you cannot adjust the blinds. The front entry door shows light through that it's not sealed, thank goodness we didn't need to use the washer dryer as the dryer had rust in it. You will get awake every morning from 3:00 a.m. until 6:00 a.m. with roosters crowing. The only best thing at the location was the bartenders. Bo, Lisa and ?Lisa's husband were wonderful.
Stayed 7 nights in Apr 2024
Response from Management on 23 Apr 2024
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is valuable to us, and we're sorry to hear about the issues you encountered with the check-in process, room cleanliness, maintenance, and noise disturbances from the roosters.Rest assured, we take your concerns seriously and will address them with our team to ensure that such issues are not repeated in the future. We're glad to hear that our bartenders provided excellent service and made a positive impression on your stay.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything further we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Debra

Liked: Cleanliness, amenities
Beautiful the view was absolutely breathtaking
Stayed 5 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Myron, St Augustine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay was very good. The unit we had was a large 1 bedroom with an amazing view. The staff at the bars and restaurant were excellent. The pool was nice but very shallow. The gym was great with an amazing view. The downsides were the front desk staff. Every person we encountered treated you like it was agony to have to do anything for you. Also the very steep hill to the hotel is very challenging if you are not in good shape. Make sure to get a car if you are unable to walk up steep hills especially in the heat. The last item that was a downside is, you are over the marina so there is nowhere to swim nearby in the ocean. I will not stay here again based on the downsides.
Stayed 3 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious unit, the stunning views, and the excellent service from our bar and restaurant staff. However, we apologize for the less-than-satisfactory experience with our front desk team. Your comments will be addressed with our staff to ensure that all guests are treated with the utmost respect and professionalism.Regarding the steep hill to the hotel, we understand that it can be challenging for some guests, especially in hot weather. We appreciate your suggestion about getting a car for easier access. Additionally, we regret any inconvenience caused by the lack of nearby swimming options in the ocean.Your input is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

charles

Travelled with group
Liked: Cleanliness, amenities
Loved it !
Stayed 2 nights in Apr 2024
Response from Management on 12 Apr 2024
Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. We hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Taisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location unit clean with everything you need. home away from home. I would have loved if they had more options on the food menu but overall it was beautiful stay
Stayed 4 nights in Mar 2024
Response from Management on 23 Apr 2024
We're delighted to hear that you enjoyed your stay and found our location convenient and our units clean and well-equipped. Thank you for considering our property your "home away from home" – that's exactly the experience we strive to provide for all our guests.Your feedback regarding the food menu options is duly noted, and we appreciate your input. We're always looking for ways to enhance our offerings to better meet the needs and preferences of our guests.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.

4/10 Poor

Jewelri

Liked: Property conditions & facilities
Disliked: Cleanliness
Only enjoyed the view from my room. Staff does not give that approachable vibe nor guest friendly attitude
Stayed 4 nights in Mar 2024
Response from Management on 23 Apr 2024
We're truly sorry to hear that your experience with our staff did not meet your expectations. Providing a warm and welcoming atmosphere for our guests is a top priority for us, and we regret that we fell short in this regard during your stay.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the level of service and hospitality that our guests deserve.We appreciate you bringing this matter to our attention, and we hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms were outdated and dirty. Staff was not helpful at all.
Stayed 7 nights in Mar 2024
Response from Management on 2 Apr 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and view of the harbor. Room was spacious with well maintained decor. Plenty of electrical outlets. Restaurant was open and facing the harbor. Friendly staff and excellent meals. Pool area was large and clean with open bar / restaurant along side.
Stayed 5 nights in Feb 2024
Response from Management on 2 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience during your stay with us. It's great to know that you enjoyed the spacious room, stunning harbor views, and the amenities our property has to offer. We strive to provide top-notch service and amenities for all our guests, and we're delighted that you found our staff friendly and enjoyed the meals at our restaurant. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

6/10 Okay

Pamela S

Travelled with family
Disliked: Property conditions & facilities
First time in St Thomas, stayed at Pirate Mansion for 7 nights with my 11 years old boy. Let me advise some people. I owe es business and I hate to leave bad reviews but it’s not fair for us as a tourist to expend money and services is bad. When you get off from the airport get ready to wait for a taxi for about 1 hour, there is no Uber, no private taxi, when we finally arrived to the hotel the welcoming was terrible, the lady’s at the front desk were like they were boring, moody and hate their job. My room was in down in the hills, and then had to go down to the second floor, the doorman drove us and not even offered help with the luggage’s, still tipped him with $7.00. The room was all dirty, I went to the lobby and to let them know and showed them pictures and they didn’t care. I said okey, I am here let me try to make the best of this trip. You better be on shape because it’s a lot of walking, ups and down. Taxi are expensive, they charges by person, even if it’s a baby. You can’t walk because it takes you 30 minus to go anywhere by walking, by cars about 3-7 minutes. The taxi are not that nice but thanks God I found a good one - He is very respectful, on time and will take you anywhere. Best beaches, Lindquist beach omg 😍😍 the best beach ever - $7 dollar, you have to bring food and drinks, they have no restaurants, but it’s gorgeous, calm, clear , quiet- honeymoon beach, magen’s bay beach - avoid cokie beach.
Stayed 7 nights in Feb 2024
Response from Management on 2 Apr 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. If there are any specific areas where you believe we can improve, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views from both the restraunt and room balcony.friendly staff great location.
Stayed 4 nights in Dec 2023
Response from Management on 2 Apr 2024
We're delighted to hear that you enjoyed the great views from both our restaurant and your room balcony during your stay! Providing stunning vistas and a friendly atmosphere is what we strive for. It's fantastic to know that our staff made your experience enjoyable, and we're pleased that you found our location convenient. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon for another wonderful stay!

8/10 Good

Billy W

Stayed 3 nights in Jan 2024
Response from Management on 2 Apr 2024
Thank you for your feedback! We're glad to hear that you had a very good experience during your stay with us. If there's anything specific you particularly enjoyed or if there's anything we can improve upon for your next visit, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

yujing

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Steven

10/10 Excellent

H

Liked: Cleanliness, property conditions & facilities
It had great views, accessible to downtown and friendly male staff.
Stayed 7 nights in Dec 2023
Response from Mikhail on 16 Jan 2024
Greetings "H"Thank you for taking the time to share your comments with us and giving us such an outstanding rating.Respectfully,

10/10 Excellent

karen

Stayed 2 nights in Jan 2024
Response from Mikhail on 15 Jan 2024
Greetings Karen,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Castle Team.Respectfully,

6/10 Okay

Steve

Travelled with partner
Liked: Amenities, property conditions & facilities
I specifically chose this room over another because it stated there was a king bed. The bed was actually a full. When we asked staff, they said all beds in the pension were queen. It was not. I slept on the pullout couch because there was no way we'd both sleep comfortably on that tiny bed. Overall an average stay, but felt misled.
Stayed 2 nights in Jan 2024
Response from Mikhail on 15 Jan 2024
Dear Steve.All of the Pirate Pension Studio Units beds are Queen, the one bedroom units in Pirates Pension are King. We do however apologize that in this particular instance we did not live up to your expectations.Respectfully,

10/10 Excellent

Annetta

Liked: Cleanliness, property conditions & facilities
Loved my room with a view of the harbor. The manager Claudette was very helpful and responsive.
Stayed 3 nights in Dec 2023
Response from Mikhail on 15 Jan 2024
Greetings Annetta, Thank you for taking the time to share your comments with us and signing out Claudette, she is defiantly a strong leader and most of all for such an outstanding rating it is appreciated.Respectfully,

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Mikhail on 8 Jan 2024
Greetings Andrew,Thank you for tasking the time to give us such a good rating it is appreciated.Regards,Mikhail

10/10 Excellent

Navin

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mikhail on 23 Dec 2023
Season Greetings Navin,Thank your for taking the time to give us such a fantastic rating, it is truly appreciated.Respectfully,

6/10 Okay

Angela M

It’s ok
Response from Management on 2 Apr 2024
Thank you for your feedback. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Joshuah

Liked: Amenities, property conditions & facilities
The hotel room smelled musty.
Stayed 5 nights in Dec 2023
Response from Mikhail on 20 Dec 2023
Happy Holidays Joshuah,Thank you for taking the time to share you constructive comment with us, especially the wonderful rating. I have shred your concern w1th our Housekeeping Team.Respectfully,

8/10 Good

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Mikhail on 18 Dec 2023
Greetings James,Thank you for taking the time to give us such a Great rating it is appreciated by our Bluebeards Team,Happy Holidays,

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, pleasant staff, great location. Property is well kept.
Stayed 1 night in Dec 2023
Response from Mikhail on 11 Dec 2023
Greetings Gary,Thank you for taking the time to share your comments with us and giving us such a great rating it is appreciated. We hope that you visit us again in the not to distant future.Respectfully,

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Mikhail on 23 Dec 2023
Season Greetings Julie,Thank you for taking the time to give us such a wonderful rating. It is truly appreciated by our Bluebeard's Castle Resort Team.

8/10 Good

Olga de la Mercedes

Travelled with partner
We had a nice time. Friendly staff. Close to downtown and to Yacht Heaven Marina.
Stayed 4 nights in Nov 2023
Response from Mikhail on 11 Dec 2023
Greetings Olga de la Mercedes,Thank you for taking the time to share your comments with us they are appreciated by our Bluebeard's Team.Respectfully

8/10 Good

Meshelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mikhail on 11 Dec 2023
Greetings Meshelle,Thank you for taking the time to give us such an great rating it is appreciated by our Bluebeards Team.Respectfully,

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, property conditions & facilities
Bluebeards is a nice reasonably priced option for the area. The resort is a little tired in some areas but its very clean and the staff is wonderful!
Stayed 1 night in Nov 2023
Response from Mikhail on 16 Nov 2023
Greetings Carrie,Thank you for taking the time to give us such a wonderful rating it is appreciated by our Bluebeards Team,Respectfully,Mikhail

10/10 Excellent

Neressa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mikhail on 13 Nov 2023
Greetings Neressa,Thankyou for taking the time to give us such a wonderful rating - our Bluebeards Team aooreciate it.Respectfully,Mikhail

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is the place for an overnight. Roomy. Cool. Clean. Central location. Maybe should have stayed here a week.
Stayed 1 night in Nov 2023
Response from Mikhail on 6 Nov 2023
Greetings Ned,Thank you for taking the time to share your comments with us and giving us such a wonderful rating. Our Bluebeards Team appreciates it.Respectfully,

10/10 Excellent

Monetrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in the middle of town, so everything was quickly accessible. Beautiful view, quiet surroundings, great food at the restaurant, staff were very helpful.
Stayed 2 nights in Oct 2023
Response from Mikhail on 30 Oct 2023
Greetings MonetrickThank you for taking the time to share you comments with us and the outstanding rating is appreciated by our Bluebeards Team.Respectfully,

8/10 Good

Randall

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Mikhail on 25 Oct 2023
Greetings Randall,Thank you for taking the time to give us such a great rating, it is appreciated.Respectfully,

10/10 Excellent

Amy Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have been coming here since 1984. We have experienced the up-and-down of this resort, but are glad to see it doing well again.
Stayed 1 night in Oct 2023
Response from Mikhail on 6 Nov 2023
Dear Amy Jo,I want to personally thankyou for sharing your comments with us and giving us such a wonderful rating, Bluebeards has changed over the years and glad you can see the effort being put into moving it in a positive direction.Respectfully,

10/10 Excellent

MIGDALIA, Hato Rey

Stayed 1 night in Oct 2023
Response from Mikhail on 6 Nov 2023
Greetings Migdalia,Thank you for giving us such a wonderful rating it is appreciated by our Team.Respectfully,

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
My first time visiting the islands. Everyone at the hotel was very accommodating and I felt very safe. The room was amazing and the view was astonishing. I would love to stay here anytime I visit.
Stayed 3 nights in Oct 2023
Response from Mikhail on 10 Oct 2023
Greetings Leslie Thank you for taking the time to share your comments with us - they are appreciated by our Bluebeards Team.We look forward to hosting you again in the not to distant future.Respectfully

8/10 Good

DYANNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
incredible view, great food, massive pool, great convenience store. I would preschedule your cab or taxi if you have an early flight but thankfully the front desk saved the day! Will definitely be back.
Stayed 1 night in Sep 2023
Response from Mikhail on 6 Sept 2023
Greetings Dyanne,Thank you for taking the time to share your comments with us. They are appreciated by our Bluebeards Team.Respectfully,

4/10 Poor

Lenora

Disliked: Cleanliness, property conditions & facilities
Our one night stay was disappointing. The condo appeared clean when we first entered but the next morning as we walked around I. The condo the bottom of our feet were so dirty. I also found an unwrapped piece of candy in the floor by the nightstand. The shower has a little mold and leaked near the door. As I checked out the following day, I passed on the information to two receptionists but neither seemed interested and advised I should have said something the night before. The bartender was friendly but continually dropped the “F” bomb. Not a variety of great food choices. Overall the property was dated and staff not friendly upon check in or check out. I will not be returning.
Stayed 1 night in Aug 2023
Response from Mikhail on 5 Sept 2023
Dear Lenora,Thank you for taking the time to share your most constructive comments with us. I have shared them with both all of our Key Department Heads as well as our third part restaurant owners to correct these issues. I was disappointed to hear that you would not consider staying with us again.Respectfully,

8/10 Good

Kyoka

Stayed 2 nights in Aug 2023
Response from Mikhail on 10 Oct 2023
Greetings KyokaThank you for taking the time to give us such a good rating, it is appreciated.Respectfully,

8/10 Good

Kevin

Stayed 6 nights in Aug 2023
Response from Mikhail on 10 Oct 2023
Greetings Kevin,Thank you for taking the time to give us such a great rating it is appreciated.Respectfully,

8/10 Good

lorraine, mt vernon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Suites are equipped with all the necessary amenities that makes your stay comfortable. Spectacular ocean views.
Stayed 8 nights in Aug 2023
Response from Mikhail on 18 Aug 2023
Greetings Lorraine,Thank you takin the time to share your comments with us and such a Great Rating. Our Bluebeards Castle Team appreciates it.Respectfully,

10/10 Excellent

Tammi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room actually had more amenities than what was in the description. Loved that there was a safe to put our valuables in while we were out of the room. We were amazed at everything that was included for a very reasonable price and would definitely stay here again if we get back to the island.
Stayed 1 night in Aug 2023
Response from Mikhail on 14 Aug 2023
Greetings Tammi,Thank you for taking the time to share your comments with us and giving us such a wonderful rating.Respectfully,

8/10 Good

Bayramali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great view
Stayed 4 nights in Aug 2023
Response from Mikhail on 14 Aug 2023
Greetings BayamaliThank you for taking the time to share your comment with us and such a good rating. It is very much appreciated.Respectfully,

10/10 Excellent

Lionel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The view was excellent!!!
Stayed 1 night in Aug 2023
Response from Mikhail on 11 Aug 2023
Greetings Lionel,Thank you for taking the time to share your comment with us and giving us such a wonderful rating it is appreciated.Respectfully,

6/10 Okay

Christopher

We only stayed 1 night due to our flight being canceled. Limited food options on property and the little shop closed early
Stayed 1 night in Jul 2023
Response from Mikhail on 4 Aug 2023
Dear Christopher,Thank you for taking the time to share you most constructive comments with us. I have passed along your concerns on our third party F&B operations to their management to take the proper actions. In input is valued by us.Respectfully,

6/10 Okay

Tatiana

Travelled with partner
It was not good location at all nor was it like a resort. It is hard to get around or to go anywhere you must either rent a car or be prepared for taxis the restaurant is very mediocre and high priced if I return I will stay somewhere else
Stayed 4 nights in Jul 2023
Response from Mikhail on 31 Jul 2023
Dear Tatiana,Thank you for taking the time to give us such a constructive comment. Unfortunately our location is historic and centrally located, however it does take a rental car or taxi t5o get around. I have communicated your comments concerning the restaurant to our third party provider to evaluate.Respectfully,

8/10 Good

Alex

Liked: Cleanliness
Property staff were courtesy. Property is peaceful and safe.
Stayed 4 nights in Jul 2023
Response from Mikhail on 27 Jul 2023
Greetings AlexThank you for taking the time to share your comments with us, they are appreciated by our BBC Team.Respectfully,

4/10 Poor

george

Liked: Cleanliness, room comfort
room not ready until 4:45-restaurant forgot our dinner order. Property is well located but decor showing its age
Stayed 1 night in Jul 2023
Response from Mikhail on 27 Jul 2023
Dear George,Thank you for your most constructive comments, I have shared them with our Front Desk and Housekeeping Teams, as well as our third part F&B operators to make them aware of the shortcomings.Respectfully,

8/10 Good

Suzanne

Stayed 1 night in Jul 2023
Response from Mikhail on 18 Jul 2023
Greeti9ngs Suzanne,Than you for giving us such a Great Rating it is appreciated.Respectfully,

10/10 Excellent

Colleen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view of the harbor, very cold air conditioning, nice restaurant. Convenient to sailing.
Stayed 1 night in Jul 2023
Response from Mikhail on 27 Jul 2023
Greetings Colleen,Than you for sharing your comments with us and giving us such a wonderful rating. It is appreciated.Respectfully,