Thank you so much for the review. I am glad you enjoyed your visit.

Thank you for your review. We are planning a remodel for later this year for the interior of the building. The exterior of the building should be starting here soon. Please stop back and visit with us.

I am so sorry about your experience with the heating unit in the room. Each room has their own individual PTAC unit which is controlled by the buttons on the units. When we checked the units on the following morning both we working just fine. The buttons were pushed for fan and not heating. Once the button was pushed for heat the room warmed up quickly.. I am so sorry for your inconvenience.Thank you,

I am so sorry about the comfort level of the bed in your room. Our property is getting ready to undergo a major renovation. Best Western Design team is in the process of completing our new design concept and we will then be able to move forward with the renovation. Hopefully you will return for a visit and we will have all new beds!

Thank you so much for the review. We appreciate your staying with us. Stop back and visit with us again.

I am so sorry that you were not happy with your stay. Our staff works hard to provide clean and comfortable stays for our guests. If you could reach out and let me know the area of concerns so that I may address them. Thank you.

I am so glad that you enjoyed your visit to our St. Mary's area. Please stop back and see us again on your next visit.Thank you

I am so glad that you enjoyed your visit with us. We are so happy to have Bambi as part of our team. She has been here since the property opened. I hope you will stop back and visit with us again soon.

Thank you for choosing to stay with us. I am glad that you enjoyed your visit. I am sorry about the noisy heater fan. I will have our maintenance staff check out the problem.

Thank you for choosing to stay with us. I am so glad that you enjoyed your visit. Stop back again soon. We would love to see you again.

Thank you so much for choosing to stay with us. We appreciate your business.

Thank you for staying with us. I am so glad you enjoyed your stay. Stop back again soon. We would love to see you again.

I am so glad you enjoyed your visit with us. The staff works hard to provide clean and comfortable accommodations for our guests

I am so sorry that you were not happy with your recent stay to our area. This is not the norm for our hotel and have spoken with the Housekeeping and Maintenance supervisors. Thank you for bringing this to our attention.

Thank you so much for the review. I am glad you enjoyed your visit. Stop back and visit with us again soon.

Thank you so much for your review. I am so glad that you enjoyed your visit.

Thank you so much for the review. I am so glad that you enjoyed your visit with us. Come back and visit with us again soon.

Thank you so much for the great review. I am so glad that you enjoyed your visit to the St. Mary's area. Stop back and visit with us again soon.

I am so glad that you enjoyed your visit to our hotel. The staff works hard to provide a comfortable experience for all of our guests. Stop back and visit with us anytime.

Thank you so much for your review. I have passed these comments on to our owners and hopefully when we remodel here soon we can have those toilets replaced.

Thank you so much for your review. I am so glad that you enjoyed your visit with us. We know our guests have a choice and we are so glad you chose to stay with us. We hope to see you back again soon.

Thank you so much for choosing to stay with us. I am so glad that you enjoyed your visit. Stop back and see us again soon.

I am so sorry that your AC unit was noisy in your room. I have pulled up your reservation and found your room number and have our maintenance staff addressing this issue. I hope you would stop back and allow us another opportunity to better serve you.

Thank you so much for staying with us. The Best Western Studio Design team is currently designing us an update room and corridor plan as well as the exterior of the building. These upgrades will take place within the next few years.

Thank you so much for staying with us. I am so glad that you enjoyed your visit. The staff works hard to provide a clean and comfortable stay for all of our guests.

Thank you so much for choosing to stay with us. We know our guests have a choice and are so glad you were happy with your visit to our St. Mary's area. Stop back and visit with us again soon.

Thank you so much for your review. I am so glad that you enjoyed your visit to our area. Stop back again.

Thank you for stopping by to visit with us. I am sorry that you were not happy with your visit. I hope you would allow us another opportunity to better serve you.

Thank you so much for staying with us. I am so glad that you enjoyed your visit.

Thank you so much for choosing to stay with us. I am so glad that you enjoyed your visit.

Thank you so much for choosing to stay with us on your recent visit to St. Mary's. Our staff works hard to provide a clean and comfortable stay for all of our guests.

I am so sorry for this. This is not the norm at our hotel and I will have our maintenance and housekeeping teams take care of these issues.

Thank you so much for choosing to visit with us. We know our guests have a choice and we are so glad you chose us.

Thank you so much for staying with us. I am glad you enjoyed your stay. Stop back and visit with us again soon.

Thank you so much for the review! I am so glad that you enjoyed your visit. Our staff works hard to provide a clean and comfortable stay for our guests. Stop back and visit with us again soon. We'd love to see you again.

I am so sorry of the inconveniences you encountered during your visit. Our hotel is in the process of the design phase for a remodel and the lower toilets are definitely on our list.I hope you would stop back and give us another opportunity to better serve you.

Unfortunately when you came to check in for the reservation you gave us the name of Kelly which we didn't have. We asked for a confirmation number which the gentleman did not have. I asked him if he would like to access the computer in the lobby to pull up the email with the confirmation which he declined. He said that perhaps the paperwork was in the car and went out and never came back in. Only late that night when we have a reservation left in your name did we realize that it might be your reservation. He never mentioned your name when he came in. We did not charge your reservation through Expedia so they should refund you the money for the reservation.

I am sorry that you were not happy with your stay. We have just remodeled the lobby area and are in the process of having the rooms and corridors designed by Best Western Studio designs as well as the outside of the building. Our staff does maintain a clean and comfortable property for our guests. I hope you would allow us another opportunity to better serve you.

Thank you so much! We are glad you enjoyed your visit.

Thank you so much for the review! I am so glad that you enjoyed your visit. The staff does their very best to make sure that everything is clean and comfortable for our guests. Stop back again soon. We would love to see you again.

Thank you for choosing to stay with us. I am so sorry about the bathroom issues. I will have our staff check that out right away. I hope you would allow us another opportunity to better serve you.

Thank you for choosing to stay with us. We are so glad you enjoyed your visit.

Thank you for visiting with us. I am glad you enjoyed your stay. Stop back to visit with us again.

I am so sorry that the pool was closed when you checked in. We have had that our pool is closed on the Best Western website since mid May when we went to open the pool We found there was no water in the pool resulting in a leak in the bottom of the pool. We are actively trying to find someone to repair this. Once again I am so sorry that you were not notified ahead of time.

I am sorry that you were not happy with your stay. Our employees work hard to provide a clean and comfortable stay for our guests. If you could reach out and let us know what the issues were so that we could address them. Thank you.

Thank you so much for choosing to stay with us. I am glad that you enjoyed your visit. Stop back and see us again.

I am so sorry that you were not happy with your stay at our Best Western. We have not had smoking rooms at our hotel for over 15 years, so I am not sure why your room smelled like smoke. We do have DirectTV for our televisions and have over 150 channels to choose from. Our breakfast consists of a hot egg and meat items daily as well as a waffle maker, breads and pastries, cereal and oatmeal, several kinds of regular and Greek yogurt and hard boiled eggs. What kinds of things would you like to see offered? Suggestions are always welcomed. I would hope you would allow us another opportunity to better serve you.

Thank you so much for staying with us. So glad that we were able to accommodate your needs during your visit. We love our motorcycle riding guests. Stop back again soon.

I am so sorry that you were disappointed with your stay. If you could reach out to us to let us know the issues so that we could take corrective actions. Thank you,