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Reviews of The Dolphin Hotel

3 out of 5
The Dolphin Hotel
Gorey Pier, St. Martin, Jersey

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
The hotel was in a lovely location, the room was nice and quiet and overlooked the small harbour. The staff and the food were very good and overall it’s a great little hotel and I would definitely stay again. That said I think there should probably be a refund available if you are subject to weather delays on the ferry/airlines as our inbound and outbound trip was delayed by a day at both ends so we lost a nights accommodation and then felt we had to find alternative accommodation for the extra night which was a shame. That said it’s a lovely little hotel in a great spot and well worth a stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel! Staff were friendly and polite, and the situation is fantastic, right in the middle of Gorey.
Stayed 3 nights in Sep 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and the staff were amazing food was excellent good value for money room was cleaned every day and hovered Would definitely stay again
Stayed 4 nights in Sep 2023

8/10 Good

jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious room over the harbour, regular public transport running till late at night,and running form early morning,a few local shops to buy basic needs. Only stayed four nights bed and breakfast But staff were very helpful pleasent and professional didn't spend much time in the hotel as we had family camping on the island would have liked to have spent an evening there relaxing in the bar and restaurant will be returning and would recommend this hotel
Stayed 4 nights in Aug 2023

6/10 Okay

Helen

Travelled with group
Liked: Cleanliness
The rooms, as stated, are very dated and extremely noisy. The noise heard from our room was from the kitchen and our friends noisy room was from neighbouring room. The food in the restaurant is excellent, but expensive, the restaurant staff as well as cleaners were very friendly. The hotel reception staff are very unhelpful. Expedia state to vacate the room by noon the hotel did not accept this, even with proof, you have to vacate by 10.30 am. The location of the hotel is good, food excellent but I would not recommend staying here longer than a few days.
Stayed 14 nights in Jul 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My week stay
It was really nice right next to one of the castles to had a pub down stairs and nice service like you ask for somthink and thay get it or do it freindly and depending on how long your there for the staff get to know you is nice
Stayed 7 nights in Jul 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very accommodating! Definitely recommend you pay the extra I think it’s like just a few dollars to get breakfast and dinner included, absolutely amazing chef! Right behind it is a 13 century castle absolutely gorgeous best hotel to stay in the area definitely! Popular drinking pub at night.
Stayed 1 night in May 2023

10/10 Excellent

Mrs Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. A traditional, family feel hotel in a beautiful, quiet location a stone’s throw from the pretty harbour and magnificent castle.
Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional style hotel, modern and clean rooms. Comfy bed.
Stayed 3 nights in Apr 2023

2/10 Terrible

Bernadette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place very drab and nothing to do. Not even a shop to buy a paper
Stayed 4 nights in Feb 2023

10/10 Excellent

F A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a relaxing escape
A clean, friendly and comfortable hotel in a beautiful setting. Delicious, generous breakfast with plenty of choice. Excellent restaurant with proper service. Lots of interest right on the doorstep including the amazing castle and hotel is a stone's throw from the bus stop which gives you access to the whole island. Pub next door is a good place for a relaxed sundowner after a coastal hike or a day out.
Stayed 3 nights in Oct 2022

10/10 Excellent

Mairin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a unique place, with friendly staff, overlooking the sea! Nice choice of good wholesome food!
Stayed 6 nights in Sep 2022

8/10 Good

A

Stayed 4 nights in May 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Dolphin Hotel
Excellent team of staff, superb food spotless bedroom and bathroom, nice relaxing cocktail bar and elegant restaurant
Stayed 4 nights in Apr 2022
Response from AC on 9 Apr 2022
Dear Guest, Thanks a lot for sharing your feedback. We are glad to hear that you enjoyed your stay at The Dolphin Hotel, and that you described it as a wonderful experience. Indeed, delivering experiences is our core business, and is from comments like yours that we find the motivation to work harder in order to exceed our valued customers’ expectations. Once again, thank you very much for your nice words, which for us are the right payback for all our efforts. We look forward to welcoming you back to Jersey in the near future! Best regards, Avelino Carvalho

8/10 Good

Marcus

Liked: Cleanliness, staff & service, room comfort
Good service and location, pricey
We stayed for three nights in February and initial impressions were good, once we'd found a parking space! Downsides of the hotel: Our room was a superior room but the furniture was dated and the hall/stairs area could do with a spruce up too. Parking can be problematic and may require a reasonable walk Soundproofing between rooms is not good In hindsight I'd say our room was expensive considering what we got for the money Positives: Breakfast was good with nicely cooked food and decent portions Staff in the restaurant were very friendly and efficient Everything was very clean Wifi was quick and reliable Fantastic location on Gorey harbour Local restaurants are expensive so the half board option is a wise choice
Stayed 3 nights in Feb 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Super location. Nice restaurant, very friendly and helpful staff. Very good breakfast. Good value for money.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent will be back again reccomend the hotel to any one
Stayed 7 nights in Aug 2021

10/10 Excellent

HampshireK, Wales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Live music on Friday & Saturday night, Karaoke on Sunday night & general streamed music on other nights. Don’t expect music to finish before 10.30/11pm! Could hear someone snoring every night in the next room, walls thin! Bath towels were very small. Furniture in rooms looking a bit tired. Parking was good although think you might struggle in high season. Great breakfast, ate once in the evening & food was good. Would stay again but maybe ask for a top floor room.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed being so close to the water and such a charming place
Stayed 4 nights in Sep 2019

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2019
The Dolphin Hotel is an amazing located hotel with views over the harbor and and the castle behind the hotel. Great location to tour the island, great places to eat within walking distance of the hotel. Cooked breakfast wasn't to our satisfaction but did have cereal and toast every morning. We had a wonderful holiday weather was perfect. Be aware that the Hotel is very popular with the locals so can get quiet noisy of an evening and weekend but friendly.
Stayed 7 nights in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Ideal
Ideal for our needs. Great food
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A pleasant place to stay. Staff friendly and helpful. Recommend half board as the meals were good value. Had a fabulous view of the harbour although it’s a bit noisy from the bar below in the evening, however this never went on past 12. Would definitely come back.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the dock in Gorey
Cute hotel, lots of steps up and down to third floor rooms. No air conditioning, would have appreciated a fan.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was probably the best in the hotel, view if the harbour was brilliant. We went out of season, but could imagine very noisy during the summer months.
Stayed 3 nights in Feb 2019
Response from Avelino on 27 Feb 2019
Dear Guest, Thank you very much for taking the time for writing your feedback. We do thank you for having chosen The Dolphin Hotel & Restaurants, and we are glad to understand that we have been able to meet your expectations. Receiving comments like yours, is the right payback for what we do, and motivates us to do our utmost to satisfy our valued customers. We hope to have the opportunity to welcome you back to The Dolphin Hotel, possibly soon. Kindest regards, Avelino Carvalho Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run clean and friendly , it is well situated and has wonderful views
Stayed 2 nights in Feb 2019
Response from Avelino on 27 Feb 2019
Dear Guest, Thank you very much for taking the time for writing your feedback. We do thank you for having chosen The Dolphin Hotel & Restaurants, and we are glad to understand that we have been able to meet your expectations. Receiving comments like yours, is the right payback for what we do, and motivates us to do our utmost to satisfy our valued customers. We hope to have the opportunity to welcome you back to The Dolphin Hotel, possibly soon. Kindest regards, Avelino Carvalho Manager

10/10 Excellent

Alison, London

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, friendly staff, views of the harbour and impressive castle behind the hotel, delicious food.
Stayed 3 nights in Oct 2018

10/10 Excellent

keith, reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well situated by the harbour
First time to Jersey what can I say amazing the hotel was quite remarkable very friendly staff rooms very clean will return excellent
Stayed 3 nights in Jun 2018
Response from Avelino Carvalho on 3 Jul 2018
Dear Guest, Thank you very much for taking the time for writing your feedback. We do thank you for having chosen The Dolphin Hotel & Restaurants, and we are glad to understand that we have been able to meet your expectations. Receiving comments like yours, is the right payback for what we do, and motivates us to do our utmost to satisfy our valued customers. We hope to have the opportunity to welcome you back to The Dolphin Hotel, possibly soon. Kindest regards, Avelino Carvalho Manager

10/10 Excellent

Hannelore

Liked: Cleanliness, staff & service, property conditions & facilities
Die Lage des Hotels ist fantastisch! Allerdings sollte man bedenken, dass das Hotel auch ein sehr beliebtes Lokal ist ...also abends draußen auch sehr lebhaft sein kann...was uns allerdings eher gefallen als gestört hat☺️
Stayed 10 nights in Aug 2023