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Reviews of Concierge Collection at O2 Beach Club & Spa by Ocean Hotels

5 out of 5
Concierge Collection at O2 Beach Club & Spa by Ocean Hotels
Dover Beach, St. Lawrence Gap, Christ Church

Reviews

9.2

Wonderful

Rating 10 - Excellent. 15 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay! Daily beach refreshers and cold towels were a highlight. Staff and food were fantastic. Some truly went out of their way to make sure our groups experience was exceptional. Great service and cocktails by Rashidi! It’s a quiet resort. Spa was lovely.
Stayed 4 nights in May 2024

2/10 Terrible

Helen

Stayed 6 nights in Dec 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great views of the beach however not recommended for swimming. Not recommended if you are looking for a taste of local food. Not recommended for people of color. Staff security in need of diversity training. Only after bringing several incidents and a series of events to the attention of management did the experience begin to improve. 1. Beginning with our horrible check in experience of having to wait 2 and a half hours almost for our room that was booked a month in advance 2. Lack of water in the hotel and having to wait for several hours for hotel water tanks to be filled by the local water trucks to be able to take a shower 3. Being questioned by security about being a guest on the property even when wearing the wrist band given upon check in on our 2nd night at the hotel 4. Mixed communication/ inconsistency between staff about the requirements for reservations at the onsite restaurants and being questioned if you are a guest to be able to able to eat food that you basically already paid for in the all-inclusive price on our 2nd night at the hotel Stayed for 4 nights with family members who were experiencing the island for the 1st time. We will not be returning to this hotel.
Stayed 4 nights in Nov 2023
Response from Christina Lord Guest Relations Manager on 4 Dec 2023
Dear Jan,We appreciate your feedback and apologize for the challenges you encountered during your stay. We take your concerns seriously and will address them promptly to ensure a better experience for future guests. Thank you for bringing these issues to our attention.

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at O2 Beach Club and Spa were super nice! Their constant willingness to make sure your stay is enjoyable and comfortable was impressive. The food was always delicious. I would recommend this place anytime and would definitely be going back.
Stayed 2 nights in Nov 2023
Response from Christina Lord Guest Relations Manager on 19 Nov 2023
Dear Tricia,Thank you so much for taking the time to share your positive experience at O2 Beach Club and Spa! We're thrilled to hear that our staff's dedication to ensuring your stay was enjoyable and comfortable made a lasting impression on you. We're also delighted that you enjoyed the delicious food during your stay. We appreciate your support and hope to have the pleasure of serving you again soon!

10/10 Excellent

Mohammad

Stayed 8 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 27 Nov 2023
Dear Mohammad,Thank you for your 5 star rating and review.

10/10 Excellent

Chiffon Kisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort. The service, food and hospitality was amazing. I would recommend this place to anyone. I plan on coming back real soon. This resort is a must. Excellent staff and thank you guys for making my daughter 16th birthday memorable.
Stayed 4 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
Dear Chiffon Kisha,Thank you so much for your glowing review! We're delighted to hear that you had such an amazing experience at our resort and that you loved our service, food, and hospitality.Your recommendation means the world to us, and we're thrilled to know that you plan on returning soon. It's our pleasure to be a part of making your daughter's 16th birthday memorable – these moments are truly special, and we're honored to have been a part of the celebration.We look forward to welcoming you back to our resort.

10/10 Excellent

Leyann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
Dear Leyann,Thank you for taking the time to leave a fantastic 5-star review!

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
The property was gorge
Stayed 4 nights in Oct 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
Dear Vincenzo,We're thrilled to hear that you found our property to be gorgeous! Your appreciation means the world to us. Thank you for your kind words!

10/10 Excellent

Ramanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service and staff, rooms seemed a little dated and there was a stale smell in our room
Stayed 9 nights in Sep 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
Dear Ramanjit,We greatly appreciate your positive feedback about our fabulous service and dedicated staff. Your kind words mean a lot to us.We're sorry to hear that you found the rooms a bit dated and experienced a stale smell in your room. Please know that we take your comments seriously, and we'll look into ways to address these concerns and enhance the overall experience for our guests.Your feedback is invaluable in our continuous efforts to improve, and we hope to have the opportunity to welcome you back. Thank you for choosing us for your stay.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
We deeply appreciate you for sparing the time to share a glowing 5-star review!

10/10 Excellent

Edgar P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 1 Nov 2023
Thank you so much for taking the time to leave a 5-star review!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful with attentive and lovely staff.
Stayed 7 nights in Aug 2023
Response from Christina Lord on 4 Jan 2024
Dear Katherine,Thank you for your kind words! We're thrilled to hear that you found our resort beautiful and our staff attentive and lovely. We appreciate your positive feedback and hope to welcome you back for another wonderful experience.

10/10 Excellent

Rano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at this property. The food was excellent - great Chef and the team. This is one of the best properties on this side of the island. Special thanks to the team that ensured that our stay is unforgettable: Toni, Sarah, Makeyra, Demian, Lakoya, and many others. Thank you. This was one of our best vacations.
Stayed 12 nights in Aug 2023
Response from Christina Lord Guest Relations Manager on 20 Aug 2023
Dear Rano,We're delighted to hear that you had a wonderful stay at our property! It's fantastic to know that you enjoyed the excellent food prepared by our talented chef and team. We're thrilled to be considered one of the best properties in this area of the island. We're honored to have been a part of one of your best vacations. Thank you for your kind words and for choosing us!

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with incredible staff. Would definitely recommend this hotel.
Stayed 4 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 20 Jul 2023
Dear Bryan,Thank you so much for this 5-star review. We really appreciate you being our guest. We do hope to welcome you again very soon!

10/10 Excellent

Arielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOVED OUR STAY at O2!!! The staff were incredibly nice and so welcoming. Shoutout to Shiloh who gave us our tour of the resort and told us about going to Oistins Bay early. The resort was cleannnn; we had a lower penthouse suite with an amazing view of the beach. The hospitality shown by the workers made the stay even more pleasant. Makayra, Shiloh, Sarah, Rusnell, Che, Darrian, Junior, Akeem, Khadijah, Shantelle & Joshua. I thank you all for making my birthday the greatest weekend ever!! I will be back with an even bigger group :)
Stayed 4 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 20 Jul 2023
Dear Arielle,We appreciate the great review and are delighted we provided you with such a great experience. Our staff are very delighted to hear your review. We are looking forward to welcoming you back soon with open arms.

8/10 Good

Deidre

Stayed 6 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 9 Aug 2023
Dear Deidre,Thank you for your rating. We do appreciate it and look forward to welcoming you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Christina Lord Guest Relations Manager on 20 Jun 2023
Dear AmandaWe are grateful that you took the time out to leave us a review, it's much appreciated, We appreciate the chance to serve you and look forward to maintaining our relationship for many years to come!

8/10 Good

Amar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, everybody is so friendly. The restaurants, the pools and the beach are nice. The rooms are spacious. I did not gave 5 stars because my room had a leak from the ceiling and they did not bother to move me to another room. Also, the decoration and the furniture inside my room were pretty old style.
Stayed 7 nights in Jul 2023
Response from Christina Lord Guest Relations Manager on 20 Jul 2023
Dear Amar, Thank you for letting us know about this. Your feedback helps us do better. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We hope to see you again soon!