Checkin- 45 minute wait
Keys to access room didn’t work for entire stay - had to wait 15-20 minutes to be left into room each time.
No house cleaning
Couldn’t speak to manager
Front desk would not answer phones to assist us during our stay
We were told we would receive a refund and upon Expedia’s request for refund approval, the Hilton went back on their word and refused the refund.
Overall, horrible experience. I will never stay at a Hilton again, and will be sure to advise others to follow suit.