Exterior

Reviews of America's Best Inn & Suites

2 out of 5
America's Best Inn & Suites
245 North Red Cliffs Dr, St. George, UT

Reviews

7.6

Good

Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome area
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rate, great room, very clean and good beds, quiet nd right near shops and restaurants. Convenient to the freeway.
Stayed 2 nights in May 2024
Response from Sunny on 16 May 2024
Eric, We're delighted to hear you enjoyed your stay! Thank you for the positive feedback and for choosing us.

8/10 Good

MA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sunny on 13 May 2024
Thank you for staying with us.

6/10 Okay

Larry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was a little run down but the hotel clerk was helpful and the room itself was decent no bugs Yay !
Stayed 1 night in May 2024
Response from Sunny on 8 May 2024
Lary, We're glad to hear our helpful staff ensured a comfortable stay despite the property's condition. Your satisfaction is our priority!

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Great for price. The room I occupied had several cosmetic maintenance issues.
Stayed 1 night in Apr 2024
Response from Sunny on 8 May 2024
Timothy, We're pleased to hear you found value in your stay, though we apologize for any cosmetic maintenance issues you encountered. Your feedback helps us improve for future guests.

10/10 Excellent

Melesaini

Everything was okay
Stayed 1 night in Apr 2024
Response from Sunny on 8 May 2024
Thank you for staying with us.

4/10 Poor

Rafael

Travelled with family
Lights on bathroom doesn’t work, Only one package of coffe and shampoo we are 3 adults I don’t think it’s enough ☹️☹️☹️
Stayed 1 night in May 2024
Response from Sunny on 8 May 2024
Rafael, We apologize for the inconvenience with the bathroom lights and the limited amenities. Your feedback is important to us, and we'll ensure these issues are addressed promptly for a more comfortable stay in the future.

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sunny on 8 May 2024
Thank you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice for this price point. Guy at the desk was very nice and helpful regarding places to eat. Room was clean.
Stayed 1 night in Apr 2024
Response from Sunny on 8 May 2024
James, We're thrilled to hear you enjoyed your stay and found our accommodations clean, with helpful service from our staff. Thank you for choosing us—we hope to welcome you back soon!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The breakfast was less than appetizing.
Stayed 3 nights in Apr 2024
Response from Sunny on 8 May 2024
Paul, We apologize if our breakfast did not meet your expectations. Your feedback is valuable, and we'll use it to improve our offerings for a better experience in the future.

8/10 Good

David, Salt Lake City

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Sunny on 23 Apr 2024
Thank you for staying with us.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk was fantastic and friendly!
Stayed 1 night in Apr 2024
Response from SUnny on 19 Apr 2024
Diane, We're delighted to hear that you had a fantastic and friendly experience with our night clerk! Thank you for your positive feedback.

8/10 Good

greg

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Sunny on 19 Apr 2024
Thank you for staying with us.

4/10 Poor

Shelli

Travelled with family
Disliked: Property conditions & facilities
The table was dirty as well as the shower
Stayed 2 nights in Apr 2024
Response from Sunny on 8 Apr 2024
Shelli, We apologize for the cleanliness issues you encountered and appreciate your feedback. We'll address these concerns promptly to ensure a more pleasant experience for our guests in the future.

4/10 Poor

Brenda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the walls are paper thin. The room above had someone running across the floor (our ceiling) through the entire night. This is definitely not a hotel we will visit again.
Stayed 1 night in Apr 2024
Response from Sunny on 8 Apr 2024
Brenda, We apologize for the cleanliness issues and noise disturbances you experienced during your stay. Your feedback is valuable, and we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention.

2/10 Terrible

Stephaney

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bathroom had black mold everywhere, people screaming in the pool, people upstairs sounded like elephants all night, the green sheet on the bed had stains all over it. We will not be staying here again
Stayed 1 night in Apr 2024
Response from Sunny on 8 Apr 2024
Stephaney, We apologize for the numerous issues you encountered during your stay. Your feedback is important to us, and we'll address these concerns promptly to ensure a more comfortable and enjoyable experience for our guests in the future. Thank you for bringing it to our attention.

8/10 Good

Breezi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sunny on 8 Apr 2024
Thank you for staying with us.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and well kept.. Tons of restaurants in area.. Lots of choices
Stayed 1 night in Apr 2024
Response from Sunny on 2 Apr 2024
Terry, We're thrilled to hear that you found our rooms clean and well-maintained, and that you enjoyed the abundance of restaurant options in the area. Thank you for your positive feedback!

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was nice and warm and hot tub was nice and hot.
Stayed 1 night in Mar 2024
Response from Sunny on 2 Apr 2024
Kristen, We're delighted to hear that you enjoyed our swimming pool and hot tub during your stay! Thank you for sharing your positive experience with us.

4/10 Poor

Brady

Travelled with family
Disliked: Cleanliness, staff & service
Just ok
Stayed 1 night in Mar 2024
Response from Sunny on 28 Mar 2024
Thank you for your feedback

4/10 Poor

Roger, Kaysville

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location is good. Room smelled bad the moment we walked in. It needs a deep cleaning.
Stayed 1 night in Feb 2024
Response from Sunny on 28 Mar 2024
Roger, We apologize for the inconvenience caused by the odor in your room. Your feedback is valuable, and we'll take immediate steps to address the cleanliness issue to ensure a more pleasant experience for our guests.

6/10 Okay

Kris, Price

Stayed 1 night in Mar 2024
Response from Sunny on 19 Apr 2024
Thank you for staying with us.

6/10 Okay

Ramon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sunny on 22 Mar 2024
Thank you for staying with us, Ramon.

8/10 Good

Anna-Marie

Stayed 1 night in Mar 2024
Response from Sunny on 8 Apr 2024
Thank you for staying with us.

10/10 Excellent

Melesaini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Sunny on 8 May 2024
Melesaini, Thank you for your kind words.

8/10 Good

Michelle

Response from Sunny on 22 Mar 2024
Thank you for staying with us.

8/10 Good

Kellie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. The manager was so very helpful with My booking. The AC was very cold, Fridge was spotless inside and worked Very well for my food&drinks. Liked having A big TV with multiple options and on demand Channels.
Stayed 13 nights in Feb 2024
Response from Sunny on 22 Mar 2024
Kellie, We're thrilled to hear you had a great experience with us! Thank you for recognizing our manager's helpfulness and for appreciating our amenities like the cold AC, spotless fridge, and entertainment options. We look forward to welcoming you back on your next visit!

6/10 Okay

Randy

Liked: Staff & service
Disliked: Cleanliness
Old, dated, obviously behind on maintenance & upkeep. Very nice competent friendly lady at the front desk for check-in.
Stayed 2 nights in Mar 2024
Response from Sunny on 8 Mar 2024
Randy, We appreciate your feedback and apologize for any inconvenience with the condition of our property. It's heartening to hear about the positive interaction with our front desk staff. We are actively working on improvements and appreciate your understanding. If there's anything specific you'd like us to address, please feel free to share more details. Thank you for your input.

8/10 Good

Uyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sunny on 8 Mar 2024
Uyen, Thank you for staying with us.

6/10 Okay

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This room is just fine for an affordable place to stay when passing through. If I was staying for an extended period of time I’d look elsewhere. The room overall was fine and clean, but one bed had a big piece of metal sticking out it from underneath like a screw had popped and it was never replaced. If you are in a room towards the freeway you will hear every car that passes. Again this place is just fine you get what you pay for and will get a good nights rest.
Stayed 1 night in Feb 2024
Response from Sunny on 8 Mar 2024
Ben, Thank you for your honest feedback. We appreciate your acknowledgment of the affordability and cleanliness. We apologize for any inconvenience with the bed, and we'll address it promptly. Your insights on noise are noted, and we hope you had a good night's rest overall. If you have further concerns, please feel free to reach out. Safe travels!

8/10 Good

manjeet kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Manjeet, Delighted you enjoyed our breakfast! Thank you for your positive feedback. We look forward to hosting you again.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old and run down property but clean and acceptable. Staff was very friendly and helpful. Enjoyed outdoor pool and hot tub. Breakfast was ok and coffee and juice were available all day in office. Basically in the parking lot of shopping centre with lots of easily walkable shopping and dining options. It’s not the Ritz but good value for the money and my wife and I were quite satisfied.
Stayed 2 nights in Feb 2024
Response from Sunny on 26 Feb 2024
David, We appreciate your honest feedback and are glad to hear you found our property clean and acceptable with friendly and helpful staff. It's great that you enjoyed our outdoor pool and hot tub, as well as the convenient location near shopping and dining options. Thank you for recognizing the value we offer, and we hope to welcome you back for another satisfying stay.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Thank you for your amazing review.

8/10 Good

Marikay

Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Thank you for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a motel. We liked that the outdoor pool was heated in February. The staff were very friendly. The breakfasts were average—although they ran out of milk and yoghurt just before breakfast was over, I understand it was a busy weekend. Staff were a highlight, and always polite and helpful (6-stars). The facility could use some remodeling, but it was adequate. Convenient location.
Stayed 4 nights in Feb 2024
Response from Sunny on 26 Feb 2024
Michael, We appreciate your feedback and are delighted you enjoyed the heated outdoor pool in February, the friendly staff, and the convenient location. Your understanding of a busy weekend is noted, and we apologize for any inconvenience. Your kind words about our staff truly mean a lot. Thank you for choosing us, and we look forward to welcoming you back.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room. Comfortable sleep. Pool. Hot tub.
Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Brenda, We're delighted you enjoyed your stay with us, from our friendly staff to the clean rooms, comfortable sleep, and the added amenities of our pool and hot tub. Thank you for your positive feedback!

4/10 Poor

Naomi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not clean or change sheets
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Naomi,Our primary goal is to provide our guests with clean, comfortable accommodations, and we sincerely apologize for failing to achieve that during your time with us. Rest assured, we will speak with our housekeeping team to ensure all our rooms are in tip-top condition. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off of the Freeway. Close to shopping and restaurant's. A no frills property. Simple, Clean and Convenient. We will stay again when passing through.
Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Bridget, We're thrilled you found our property conveniently located, simple, clean, and convenient for your needs. Thank you for choosing us, and we look forward to welcoming you again when you pass through.

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sunny on 26 Feb 2024
Thank you for staying with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and accommodating staff. Ron was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Sunny on 26 Feb 2024
Jason, We're delighted to hear you found our staff pleasant and accommodating, and that your room met your expectations for cleanliness and comfort. Thank you for your kind words!

2/10 Terrible

Josh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unsafe. Checked in. We were put in a room and the dead bolt was broken off the door. The door leaving the room is to the outside of the property. Told the clerk checking us in, seemed put out to move us to a room that actually locked. Gathered our stuff went to the clerk to get a new room. It seemed he was hanging out with his creeper friends instead of working. Left the place and went home. Will be asking for our money back. This place is a no go.
Stayed 1 night in Feb 2024
Response from FRONTDESKMAN on 3 Feb 2024
THIS IS THE FRONT DESK AGENT THAT CHECKED THESE GUESTS IN & WHAT IS SAID HERE BY THIS GUEST IS A TOTAL LIE. I WAS MORE THAN HAPPY TO PUT THEM IN A DIFFERENT ROOM AND AS FOR THE DEADBOLT BEING BROKEN OFF THE DOOR, WHEN THESE GUEST LEFT, I WENT AND CHECKED TO SEE ABOUT THAT SAID DEADBOLT & THAT DEADBOLT WAS SECURLY FASTENED TO THE DOOR TO THAT ROOM AND BOTH DEADBOLTS TO THE DOOR AND THE ONE YOU CAN SECURE FROM INSIDE THE ROOM IS WORKING PROPERLY. ANOTHER LIE FROM THESE GUESTS. AND AS FOR ME4 HANGING AROUND SOME "CREEPER FRIENDS," THAT IS ANOTHER TOTAL LIE. WHEN SHE CAME IN TO GIVE ME THE KEYS FOR THE ROOM, I WAS CHECKING SOME GUESTS INTO THEIR ROOM. I ENJOY VISITING WITH THE GUESTS AS THEY CHECK IN AS I DID WITH THIS GUEST. THESE GUESTS JUST SAW THE ROOM, DIDN'T LIKE IT AND MADE UP LIES JUST TO GET A REFUND. AT OUR HOTEL IT IS PERFECTLY SAFE AS WE HAVE HAD NO PROBLEMS AS THE POLICE PATROL AROUND THE STRIP MALL HERE WE ARE LOCATED FREQUENTLY. WE HAVE HAD NO PROBLEMS WITH THEFTS OR MUGGINGS OR ANYTHING ELSE. AND I DO NOT ASSOCIATE WITH ANY "CREEPY FRIENDS!" BUT THESE ARE TOTAL LIES THAT THESE PEOPLE MADE UP JUST CAUSE THEY DIDN'T LIKE THE ROOM & WANTED A REFUND. WE ARE A TOTALLY SAFE HOTEL!!!

8/10 Good

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located off of the freeway and near many shops, stores and restaurants. Clean rooms with no frills. Has everything you need for your stay. It’s not a resort or a plush hotel. The rates reflect what you’re getting. I would stay again.
Stayed 1 night in Jan 2024
Response from Sunny on 26 Feb 2024
Bridget, We're thrilled you enjoyed our convenient location, clean rooms, and comprehensive amenities; your understanding of our value proposition is much appreciated. We can't wait to welcome you back for another stay!

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quiktrip for my workers to stay at
Stayed 1 night in Jan 2024
Response from Sunny on 1 Feb 2024
Todd, Thank you for staying with us.

6/10 Okay

Matina

Stayed 4 nights in Jan 2024
Response from Sunny on 22 Mar 2024
Thank you for staying with us, Matina.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Have been to the hotel several times traveling home from CA, would reccomed especially the value for cost. I am on a widows pension and will be staying again at this property
Stayed 1 night in Jan 2024
Response from Sunny on 1 Feb 2024
Patricia, Thank you for being a valued guest at our hotel and for your recommendation. We're honored to have you as a repeat guest, and we're pleased to know that you find value in our accommodations, especially considering your budget. Your loyalty is appreciated, and we look forward to welcoming you back on your future travels. If there's anything specific you enjoy or if there are ways we can further enhance your stay, feel free to let us know. Safe travels!

6/10 Okay

JANETTE RAE

Liked: Staff & service
The staff were extremely friendly, helpful and very kind. The room smelled clean. There appeared to be blood on the dust ruffle of one of the beds. I would stay here again because it’s cheap and close to where I need to visit a relative on a medical facility. It’s nothing special but I appreciate the staff. There was a little breakfast area in the main lobby, but I didn’t use it.
Stayed 1 night in Jan 2024
Response from Sunny on 23 Jan 2024
Janette, Thank you for your kind words about our friendly staff and clean rooms. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sunny on 23 Jan 2024
Corry, Thanks for staying with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Sunny on 23 Jan 2024
Kevin, Thanks for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed and quiet. But just warm water
Stayed 2 nights in Jan 2024
Response from Sunny on 23 Jan 2024
John, We value your business and appreciate your feedback. Thank you.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
By far the best stay I have had in St. George!
Stayed 1 night in Jan 2024
Response from Sunny on 23 Jan 2024
Jennifer, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!