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Reviews of Cinnamon Grand Colombo

5 out of 5
Cinnamon Grand Colombo
77, Galle Road, Colombo

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 730 reviews" "
Rating 8 - Good. 254 out of 730 reviews" "
Rating 6 - Okay. 58 out of 730 reviews" "
Rating 4 - Poor. 22 out of 730 reviews" "
Rating 2 - Terrible. 9 out of 730 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Athithan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was mould in our bathroom and the staff did nothing about it. One of the housekeepers lied to us by saying it was part of the tile design.
Stayed 4 nights in Apr 2024

10/10 Excellent

Khalid, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Sugath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024

10/10 Excellent

HUMPHREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely. courteous and helpful. SANJEEWA KUMARA, LAKMAL, NISHANKA, SAMANTHA and a Burgher gent I cannot remember his name . Dias and Gunawardena at the main doors are really professional. Too much talking at the breakfast desk.by staff member in suit. Not friendly. For an international hotel power points in room not efficient in charging phone and laptop. When entering and checking in had a bad experience when butler demanded my passport and home address. He took it to reception and was scanning it with help from desk staff member.. This needs to be followed up as personal information is not his business. Time of checking-in was approximately between midnight and 2. 00 am. did not see him in morning but saw him on Thursday morning {7th}. Please follow this up. The hotel needs to provide better service for charging phones. International phone sockets must be provided. Staff at front desk were so very helpful and must be applauded for their services in helping me to keep phone charged. I enjoyed my stay at Cinnamon Grand and will always choose CG as my first option. KEEP UP THE GOOD WORK AND HIGH STANDARD.
Stayed 7 nights in Mar 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite was outstanding along with the service. Very attentive staff. The restaurants on site were amazing and many to visit felt like a resort
Stayed 6 nights in Feb 2024

10/10 Excellent

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the Cinnamon Grand!
Stayed 2 nights in Feb 2024

10/10 Excellent

ajay, clarks summit

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location Excellent service
Stayed 1 night in Feb 2024

6/10 Okay

Amir

Stayed 3 nights in Feb 2024

10/10 Excellent

San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Indu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay Bathrooms need upgrades Need exost fans
Stayed 4 nights in Feb 2024

10/10 Excellent

Sanjay, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sivatharmini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location , very friendly staff and clean & lovely hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Himadri

Stayed 2 nights in Dec 2023

10/10 Excellent

Nalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2023

10/10 Excellent

Dirresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite place in Colombo
Always friendly and helpful staff, extra attention to cleanliness, beautiful property.
Stayed 2 nights in Dec 2023

10/10 Excellent

Venkataraman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for business stay.
Excellent hotel for business stay.
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023

10/10 Excellent

Wathma

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 2 nights in Oct 2023

10/10 Excellent

Suresh

Travelled with family
Liked: Amenities
Overall good Can improve on dining options Staff service excellent Cleanliness excellent Very nice atmosphere
Stayed 1 night in Oct 2023

10/10 Excellent

Suresh

Liked: Cleanliness
Very happy
Stayed 3 nights in Oct 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable beds and pillows. Fantastic service and staff. Nothing was too much trouble.
Stayed 1 night in Sep 2023

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Suresh

Stayed 1 night in Oct 2023

6/10 Okay

Thejaswi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of communication
We asked for a room close to the lift n they gave something that was the farthest
Stayed 1 night in Oct 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Pamini

Stayed 4 nights in Sep 2023

10/10 Excellent

Kumudu

Travelled with partner
Liked: Cleanliness, staff & service
we were given a older room which was on a differend wing. The room was aging
Stayed 3 nights in Aug 2023

10/10 Excellent

Sivakumar

Stayed 4 nights in Aug 2023

10/10 Excellent

Charmaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. The staff were always obliging and polite and an excellent buffet at the Plate Restaurant, good choice of restaurants. Overall a very good experience and I would recommend this hotel.
Stayed 6 nights in Jul 2023

10/10 Excellent

Mahadeva

Stayed 2 nights in Jul 2023

4/10 Poor

Kuharajahsingam

Stayed 3 nights in Jul 2023

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Dilshan

Stayed 2 nights in Apr 2023

6/10 Okay

Sutharsan

Stayed 1 night in Mar 2023
Response from General Manager - Cinnamon Grand Colombo on 2 May 2023
Dear Guest, Greetings from Cinnamon Grand Colombo! Thank you for rating us. We value your patronage and your assurance to stay with us again. Kind regards, General Manager Cinnamon Grand Colombo

10/10 Excellent

Sherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Mar 2023
Response from General Manager - Cinnamon Grand Colombo on 2 May 2023
Dear Guest, Greetings from Cinnamon Grand Colombo! Many thanks for taking the time to share your experience with us. We value your patronage and your assurance to stay with us again. Kind regards, General Manager Cinnamon Grand Colombo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from General Manager - Cinnamon Grand Colombo on 2 May 2023
Dear Guest, Greetings from Cinnamon Grand Colombo! Many thanks for taking the time to share your experience with us. We value your patronage and your assurance to stay with us again. Kind regards, General Manager Cinnamon Grand Colombo

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and super friendly staff
Service was good, location is great. Wanted a high floor which seemed to confuse everyone and I stayed in my 3rd floor room listening to road noise but it was bearable. Otherwise good.
Stayed 5 nights in Feb 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a wonderful 5 nights at the Cinnamon Grand in Feb 2023. Across the board the staff was excellent - very helpful and friendly. We dined at Plates and other restaurants and had excellent meals. Would highly recommend the Cinnamon Grand to anyone staying in Colombo.
Stayed 5 nights in Feb 2023

6/10 Okay

THIRUNIRAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jathushan

Stayed 1 night in Jan 2023

10/10 Excellent

Chas

Stayed 1 night in Jan 2023

10/10 Excellent

Mohamed, Point Cook

10/10 Excellent

VALENTINE, Missouri City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very knowledgeable and courteous. Excellent service from all sections mainly the staff at the Plates restaurant.
Response from Kamal Munasinghe General Manager Cinnamon Grand Co on 13 Jan 2023
Dear Guest,Thank you for rating Cinnamon Grand Colombo & we hope to see you soon!Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is still the best connected and located hotel in Colombo. You have so many places you can meet people, I love it.
Stayed 5 nights in Sep 2022
Response from General Manager - Cinnamon Grand Colombo on 10 Nov 2022
Dear Guest, Thank you for rating Cinnamon Grand Colombo & sharing with us your kind sentiments based on the recent experience. We eagerly await your next visit. Kind regards,Kamal MunasingheGeneral Manager Cinnamon Grand Colombo

10/10 Excellent

Himadri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the service. Food at the restaurants. The Sunday brunch was the best! The most helpful and friendly staff.
Stayed 2 nights in Jul 2022
Response from General Manager Cinnamon Grand Colombo on 20 Jul 2022
Dear Himadri, Greetings from Cinnamon Grand Colombo! Many thanks for taking the time to share your wonderful experience with us. Glad to hear that you had a satisfying stay along with the scrumptious food & the lovely ambiance. We hope to see you soon. Kind regards, Kamal Munasinghe General Manager Cinnamon Grand Colombo

8/10 Good

Sourabh

Stayed 5 nights in Jun 2022
Response from General Manager Cinnamon Grand Colombo on 20 Jul 2022
Dear Sourabh, Greetings from Cinnamon Grand Colombo! Many thanks for taking the time to share your wonderful experience with us. Glad to hear that you had a satisfying experience along with the scrumptious food & the lovely ambiance. We hope to see you soon. Kind regards, Kamal Munasinghe General Manager Cinnamon Grand Colombo

10/10 Excellent

Krishanthan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Sunimal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2022