Serves breakfast, lunch and dinner
Check availability

Reviews of Staindrop Lodge Sheffield, Trademark Collection by Wyndham

3.5 out of 5
Staindrop Lodge Sheffield, Trademark Collection by Wyndham
Lane End, Chapeltown, Sheffield, England

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 10 out of 79 reviews" "
Rating 4 - Poor. 10 out of 79 reviews" "
Rating 2 - Terrible. 9 out of 79 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Connor

Stayed 1 night in May 2022

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2022
Response from Rebin on 4 May 2022
Thanks for sharing your valuable feedback. We are happy you liked our service. We look forward to seeing you in future.

4/10 Poor

Ann

Travelled with partner
Disliked: Amenities, property conditions & facilities
1 towel between 2 of us, water from sink tap poor, light in bathroom kept going off
Stayed 1 night in Apr 2022
Response from Rebin on 3 May 2022
Apologies for the inconvenience caused, we will investigate the issue which you mentioned and resolve it ASAP.

2/10 Terrible

Abul

Disliked: Staff & service, room comfort
NO HOT WATER & NO CENTRAL HEATING
Very Disappointed , we stayed for 1 night last Monday 11/04/22 but Room was so cold without Heater which didn't work at all & also no Hot water too. I wouldn't recommend to anyone!
Stayed 1 night in Apr 2022
Response from Zeeshan on 28 Apr 2022
Apologies for the inconvenience caused by us. We will check the issues mentioned and rectified it.

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Rebin on 10 Apr 2022
We are glad you are happy with our service we look forward to welcoming you in future.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embarrassing…
Embarrassing One star is too many, this hotel is a disgrace and the fact it’s marketed as a “Wyndham Trademark collection” is almost hilarious. The 3 rooms I booked were all the same so this clearly isn’t an isolated incident or an oversight. The rooms were filthy, carpets heavily soiled with what looked like blood stains and definitely hadn’t been hoovered in a while, covered in cigarette burns, cobwebs everywhere, damaged furniture, strong smell of vomit, mouldy showroom, damp stains all over the ceiling, broken toilet seat and to top it off the toilet had urine in it on arrival. Simply appalling! Staff when available weren’t approachable or at all welcoming, the check in experience was all a bit vague, to the point where we had to look for our own rooms. No one around at checkout so we simply left. To put it bluntly this place is a shambles and a health hazard, definitely living up to its STAINdrop name
Blood stains? Clearly never hoovered.
Cigarette burns
Ceiling art work
Stayed 1 night in Apr 2022
Response from Zeesh on 28 Apr 2022
Apologies for the inconvenience caused and we are in the middle of refurbing the issues which you raised will be resolved soon.Hope you will give us an another chance to serve you better.

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not too happy.
Booked a room including breakfast. Was told in the morning that this is only continental (which was a croissant and juice so not much). Hot breakfast would be nearly £7. This being despite the cost of a room with and without breakfast being £7. I ordered the breakfast and explained to them I had already paid in my room cost. They agreed once they saw nowhere in the advert did it state it was not for the hot food. Bathroom smelled. Bedding was pretty poor. No mattress protectors. The only redeeming feature was its location for me and it was cheap. Wouldn't stay again.
Stayed 1 night in Mar 2022
Response from rebin on 10 Apr 2022
I apologize for the inconvenience you caused during your stay here. We will carry out an investigation and take measures to correct the situation as soon as possible.

6/10 Okay

Felix

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from rebin on 10 Apr 2022
I apologize for the inconvenience you caused during your stay here. We will carry out an investigation and take measures to correct the situation as soon as possible.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice clean room mattress is a bit flat big room quick and easy booking in its a bit expensive food wise pu down the road is ok more food options the nearest shops about 15 mins uphill with a few more pubs but going back to the trainstation there are a quite a few more and restaurants and takeaways
Stayed 1 night in Mar 2022
Response from Jon on 10 Mar 2022
Hi John, Thank you very much for your review. We would love to know more about your review, particularly around the food pricing as we try to make sure we are competitive within the surrounding market. Hoping to welcome you back soon. Kind Regards Hotel Management

6/10 Okay

Michelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
You get what you pay for I suppose. Property is dated and rub down, windows didn't close, curtains were torn and hanging off the rails, radiators never been bled so had to switch ofd due to horrendous noise. Although it states breakfast is included beware, they will charge £10 each for a full english that is awful and the 'included breakfast' is a croissant and some cereal. There is a subway and big asda just down the road, go there for food!
Stayed 1 night in Feb 2022
Response from Jon on 10 Mar 2022
Hi Michelle, Thank you for reviewing our hotel. We are saddened to read of the issues you had here. There is a review of all our services currently underway and a refurbishment project that is part way through for the hotel rooms. Although, sadly, we didn't meet your expectations this time round we would love the chance to welcome you again and show you what improvements we are making. Kind Regards Hotel Management

6/10 Okay

Sarah

Business traveller
So so
Breakfast burnt, not the best service, although not the worst
Stayed 1 night in Mar 2022
Response from Jon on 10 Mar 2022
Hi Sarah, Thank you for taking the time to review our hotel. Our apologies for your issues with the breakfast (Food and Service). This will be investigated and will make sure the team keep up with our standards of service. Hoping to welcome you back soon. Kind Regards Hotel Management

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
I'd stay again but lots to improve on really
Had the potential to be a really nice place with fairly modern fixtures and fittings. However there were wine stains on the carpet, the shower head was a bit grotty. Bedding was nice and clean but average in terms of comfort. Good on site facilities, short staffed though. Took half hour to check in and although I paid for breakfast there was limited options.
Stayed 1 night in Mar 2022
Response from Jon on 8 Mar 2022
Thank you for your review of our hotel. Our rooms are in the midst of a refurbishment plan and as part of this all the carpets will soon be replaced which will greatly improve our standards for you. We are also recruiting for numerous positions and will be in a much better position to offer improved services for our guests. We look forward to welcoming you back and would like to learn more about your breakfast feedback when you return. Kind Regards Hotel Management

6/10 Okay

Vicki

Stayed 1 night in Mar 2022
Response from Jon on 8 Mar 2022
Hi Vicki, Thank you for reviewing our hotel. Would like to know more about your stay so we can action any issues which reduced the score this time around. Hope to see you with us again soon. Kind Regards Hotel Management

10/10 Excellent

David

Stayed 1 night in Mar 2022
Response from Jon on 8 Mar 2022
Thank you for excellent review score for your stay with us. I am glad we were able to meet your expectations and look forward to welcoming you back again. Kind Regards Hotel Management

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming, a lovely place to stay. Would definitely go back.
Stayed 1 night in Feb 2022
Response from RKJ on 26 Feb 2022
Thank you for giving such honest reviews about your stay. We are eager to see you again. Regards Rebin

2/10 Terrible

Alexandru

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Jon on 18 Feb 2022
Hi Alexandru, Our apologies for the issues encounted during your stay with us. We do hope that we can see you again and deliver the type of great service we are recognised for generally. Our aim is to meet all of our guests expectations and we will continuously endeavour to fulfil this. Kind regards Jon Hotel GM

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Stayed 2 nights in Jan 2022
Response from Jon on 18 Feb 2022
Hi Andrew, Apologies for the length of time you have waited for a response for your review. I have just started here as the General Manager after you have stayed with us. Would like to apologise on the hotels behalf and ask for you to give some details to your original comment. We are now working hard to upgrade the facilities within the rooms with new carpets, beds, mattresses and tv's. We will continue this work until all our rooms have been upgraded and we can hopefully welcome you back. Kind Regards Jon Hotel GM

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in is from 14:00.We arrive about 15:00 and still need to wait for our room to be ready.
Stayed 1 night in Jan 2022
Response from Rebin on 19 Feb 2022
Thanks for spending your time and giving your feedback. Apologies for the inconvenience caused. Housekeeping was extremely busy, that's the reason for the delay.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Really tired building and rooms, service very friendly.
Stayed 1 night in Jan 2022
Response from Rony on 19 Feb 2022
Thanks for spending time reviewing us, We are glad that you liked our service. Basically, right now we are doing refurbishment the concerns which you mentioned above will be resolved very soon. We look forward to welcoming you back in future.

4/10 Poor

Jayne

Stayed 1 night in Dec 2021
Response from NJ on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Lovely hotel, they are currently having it upgraded. Will be even better. Really fab for the price. Would go again.
Stayed 1 night in Dec 2021
Response from Rebin on 13 Dec 2021
Thank you for sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again to Staindrop Lodge Hotel. Kind Regards, Reception

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean, looked nice. But sadly nothing worked Toilet and lights didn’t work in first room. Changed rooms, but mattress was the thinnest one I’ve ever seen and all the springs sticking out
Stayed 1 night in Dec 2021
Response from Rebin on 13 Dec 2021
We are sorry for the inconvenience caused to you. We will be checking the issues and will try to resolve them ASAP. Kind Regards reception

2/10 Terrible

Dion

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Room
Arrived, my room was allocated to somebody else as there name also ended in G. They got us another room - stank of smoke and had a rubber glove on the smoke alarm to stop it going off. The carpet was disgusting I had to ask somebody to hoover it which they did straight away. There was empty shower gels in the bathroom and the toilet seat wasn’t connected to the toilet pan. The next morning we were snowed in so the customers dug out the car park with no help or input from the staff. The guy on reception was trying and apologetic but I wouldn’t stay here again.
Stayed 1 night in Nov 2021
Response from RKJ on 13 Dec 2021
We are sorry for the inconvenience caused to you. We will be checking the issues and will try to resolve them ASAP. Kind Regards reception

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from RKJ on 13 Dec 2021
We are sorry to know that you were having an unpleasant stay. We will check the issues you have mentioned and will be resolving them very soon. We appreciate your time and patience to give us feedback on your experience. Kind Regards,Reception

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from RKJ on 13 Dec 2021
Thank you for giving us feedback about your stay with us. We look forward to welcoming you to Staindrop Lodge Hotel again. Kind Regards Reception

6/10 Okay

Simon

Liked: Staff & service
Disliked: Room comfort
Lovely Hotel, but some wirk needed.
Overall my stay was a pleasant one, hotel was clean and staff friendly and accomodating. Food both dinner and breakfast were of a high standard. And hotel communal areas were clean and well kept. I was told on checking in that the free wifi would not be available as routers were being replaced, which I accepted. I stayed overnight in room 1, my only issues were a very cheap matress on the double bed which was not upto hotel standard and lead to a very restless nights sleep, the central heating in the room was not available, despite turning the radiators to full heat when I arrived. Finally there was a water leak on the bathroom bidet, which overtime left a very unpleasant smell in the room. I would love to see this hotel do well and could see that work was being done to improve things after a recent change of ownership.
Stayed 1 night in Nov 2021
Response from RKJ on 13 Dec 2021
We are sorry to know that you were having an unpleasant stay. We will check the issues you have mentioned and will be resolving them very soon. We appreciate your time and patience to give us feedback on your experience. Kind Regards reception

2/10 Terrible

EMMANOUIL

Business traveller
Disliked: Staff & service, property conditions & facilities
NOT POSSIBLE USE THE BATHROOM.
not possible to had a shower after a hard days work for 2 days because was not possible to adjust the water for the bath always running very hot burning water, the ventilation in the bathroom wasn't working so all the whole room smelled,I told the receptionist to fix it but nothing happened.I demand that the money I paid be returned to me.
Stayed 2 nights in Nov 2021
Response from kj on 13 Dec 2021
We are sorry to know that you were having an unpleasant stay. We will check the issues you have mentioned and will be resolving them very soon. We appreciate your time and patience to give us feedback on your experience. Kind Regards reception

2/10 Terrible

Alastair

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Management on 13 Dec 2021
We are sorry to know that you were having an unpleasant stay. We will check the issues you have mentioned and will be resolving them very soon. We appreciate your time and patience to give us feedback on your experience. Kind Regards Reception

4/10 Poor

M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Management on 13 Dec 2021
Apologies for the inconveniences caused by us will try to resolve the issues which you above mentioned as quick as possible. We look forward to welcoming you back & offering a better-staying experience in future. Regards, Reception

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Stayed one night and it was perfectly adequate for what we wanted. However there was a black rubbish bag in the corridor outside our room together with a hoover when we arrived and it was still there the next morning. There was a sofa in the room which had a big hole in it with the stuffing coming out. With a few improvements it could be a very nice hotel.
Stayed 1 night in Oct 2021
Response from Richard on 14 Oct 2021
Hi, We have received recently some new sofas to the rooms and have been working constantly on improving the standards and consistency of our housekeeping service. Please let us know when you are next in the area, we would love to show you the improvements we have been making. Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from RKJ on 19 Feb 2022
We are sorry for the inconvenience caused to you. We will be checking the issues and will try to resolve ASAP. Kind Regards rebin

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There are better places to stay
Not the greatest place to stay, felt dirty, and looked generally shabby.
Stayed 1 night in Sep 2021
Response from Richard on 14 Oct 2021
Thank you for your feedback. It was a rough re-opening though we have been working hard on improving our cleanliness teams and the standards of the hotel generally. We look forward to welcoming you back soon.

6/10 Okay

Susan

Stayed 1 night in Sep 2021
Response from RKJ on 19 Feb 2022
We are sorry for the inconvenience caused to you. We will be checking the issues and will try to resolve ASAP. Kind Regards rebin

4/10 Poor

Ram

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The Hotel opened recently after the Pandemic closure. The carpets were stinky and the towers were not fresh and it was too hot in the night - couldn't sleep at all. I wouldn't recommend until they do a deep cleaning or changing the carpets in the rooms. However the staff were kind and can't fault them.
Stayed 1 night in Aug 2021
Response from Richard on 14 Oct 2021
Thank you for your feedback. Carpets are on order and will be with us soon. In the mean time hotel standards have drastically improved and we have lots of happy guests, We look forward to welcoming you back soon.

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely filthy
This is the worst hotel I have ever stayed in. Every surface in the room was full of dust and the carpets and bed had red stains all over it. This place needs an emergency deep clean. Im offended that I have been charged £120 to stay here. Its beyond me how no one could be bothered to at least give the room a polish before we arrived. It was a room for x4 people and we had 1 towel between us and 2 tiny cups. We did ask for more and this was arranged. So unhappy with the cleanliness. See pictures.
Stayed 1 night in Aug 2021
Response from Richard on 14 Oct 2021
Apologies that you had to experience this. We are dedicated to our improvements of the hotel and much has changed since your visit. Please contact me personally when you are next in the area. We would love to make a new first impression with your next visit.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belter
Stayed 1 night in Feb 2020
Response from NJ on 19 Feb 2022
We are sorry for the inconvenience caused to you. We will be checking the issues and will try to resolve ASAP. Kind Regards rebin

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for excellent standards
great value for standards of accomodation provided. Large comfortable rooms and friendly staff. The restaurant provided very good food as well. Would thoroughly reccommend.
Stayed 4 nights in Jan 2020

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy room and good food
Stayed 1 night in Jan 2020
Response from Rebin on 19 Feb 2022
We really appreciate your time taken for the review. We are really happy that you liked our service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Rebin on 19 Feb 2022
We really appreciate your time taken for the review. We are really happy that you liked our service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money paid and for what I needed this was very good - within walking distance for me but has a large car park with plenty spaces - it’s never going to be a 4 star hotel but very good value for money - staff friendly rooms big and beds comfortable
Stayed 1 night in Dec 2019
Response from RKJ on 19 Feb 2022
Thank you for sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Christmas visit with family
We have family close by and stay here at various points through the year. All the staff in the hotel, restaurant and bar are always friendly, helpful and professional. If I have one complaint it’s that the beds are a little too firm for our liking. But it’s clean, spacious rooms and in good condition.
Stayed 3 nights in Dec 2019
Response from Roshan on 19 Feb 2022
We really appreciate your time taken for the review. We are really happy that you liked our service.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rebin on 19 Feb 2022
We really appreciate your time taken for the review. We are really happy that you liked our service

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel. Staff very friendly
Stayed 1 night in Nov 2019
Response from Rebin on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from RKJ on 19 Feb 2022
Thank you very much for sharing your experience. We are very pleased that you enjoyed staying with us. We can't wait to welcome you back to Staindrop Lodge Hotel. Sincerely, Rebin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to this hotel, our stay was comfortable, excellent serves by all the staff, ensuring we had a pleasant stay. Also we were pleasantly surprised by the good quality food in the restaurant and breakfast. We have no hesitation in recommending this hotel.
Stayed 1 night in Nov 2019
Response from RKJ on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from RKJ on 19 Feb 2022
Thank you very much for sharing your experience. We are very pleased that you enjoyed staying with us. We can't wait to welcome you back to Staindrop Lodge Hotel. Sincerely, Rebin.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Rebi on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from RKJ on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room for the price and in a great location.
Stayed 1 night in Oct 2019

10/10 Excellent

Bogey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes from Meadowhall good price and good size room
Stayed 1 night in Sep 2019
Response from rbin on 19 Feb 2022
Thank you sharing your experience with us. We are delighted to know that you loved staying with us. We look forward to welcoming you again at Staindrop Lodge Hotel. Kind Regards, Rebin