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Reviews of Tregenna Hotel

2 out of 5
Tregenna Hotel
Park Terrace, Merthyr Tydfil, Wales

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 85 reviews" "
Rating 8 - Good. 32 out of 85 reviews" "
Rating 6 - Okay. 22 out of 85 reviews" "
Rating 4 - Poor. 11 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The bar and restautant both closed, not advertised on booking. No turndown service on any day, no wifi, one member of staff. The one member of staff on duty was smoking weed on the front step of the hotel... so great service
Stayed 3 nights in Aug 2020

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unhappy guests
We had a room in the courtyard and it was very dated. No t.v remote, the bulb in the lamp was broken and no heating. I reported this and managed to get the heating on but then was no hot water. The room was not aired and smelt very damp. Beds were old and uncomfortable
Stayed 2 nights in Jul 2020

8/10 Good

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for my overnight stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel with friendly staff
Stayed 3 nights in Feb 2020

6/10 Okay

Gary

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff , close proximity to our destination, Merthyr Town FC .
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Corine

Business traveller
Liked: Cleanliness, staff & service, room comfort
Needs an upgrade
Nice people but hotel rooms need updating very dated. My room had a lever broken on the window and skylight window in bathroom was very dirty so needsa clean also bathroom light didnt work.
Stayed 1 night in Sep 2019

8/10 Good

Mrs Rosamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Steven

Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 4 nights in Jun 2019

6/10 Okay

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tregena, Merthyr.
Very good room and superb food.
Stayed 3 nights in Jun 2019

8/10 Good

John Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Walking trip in the Brecon Beacons. Our stay was all good - only hiccup was noisy people in the unit next door to us - but that is the luck of the draw - not the hotel's fault which was good on all counts
Stayed 2 nights in Apr 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Merthyr
Nice hotel
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in an excellent location. Room totally fine, good parking options. No complaints at all
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Staff too, except took 15 mins for someone to come to desk. Room very nice except bed very uncomfortable as springs in mattress protruding...needs new mattress immediately. Reception lady very helpful with taxi and leaving luggage etc Would stay again apart from the bed!
Stayed 1 night in Jan 2019

8/10 Good

Ms Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting frinds.
I booked a single room but was offered a double due to quiet time after Christmas. There was a misunderstanding with the breakfast that I asked for when I checked in as I was told 'no breakfast' when I went down to the resturant but a kind gentleman cooked me something. Another family arrived not long after me so I don't think it was my mistake? If you like fresh coffee for breakfast, I would suggest taking your own. Overall, a very comfortable stay. The rooms are being re-decorated so don't be put off by the old fashioned design.
Stayed 2 nights in Jan 2019

6/10 Okay

Christopher

Disliked: Cleanliness
Tregenna, Marthyr Tydfil
Used to be one of the flagship hotels in Merthyr. Unfortunately gone a little downhill - although nowhere near as poor as some of the Hotels I've stayed at in London. Appreciate it was New Years Day, so staff were busy. However room had a musty smell, dodgy curtains (and no shower curtain!), and insects in the bath! Also found an empty crisp wrapper behind the bedside cabinet. As I say, not the worst ever, however a spring clean would not go amiss.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It would of been nice if some kind of information had been available to say that the doors would be locked at 10pm on a Sunday.
Stayed 2 nights in Dec 2018

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Nice clean room.receptionist was very friendly.nice food and it has its own car park
Stayed 2 nights in Dec 2018

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Dureene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Colin

Friendly staff, comfortable room, enjoyed my stay
Friendly staff,comfortable room, enjoyed my stay
Stayed 2 nights in Sep 2018

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Kamila

Cheep and cheerful
Run down room smell like a old person and need a good scrub but bedding was clean and nice staff. Stayed there only for couple of hrs of sleep. Big spacious room, 24hrs open reception. Can't complain for what we paid..
Stayed 1 night in Aug 2018

10/10 Excellent

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Richard, Leeds, UK

Liked: Cleanliness, staff & service, room comfort
Central town hotel
We were in town for a football match and checked in very easily Breakfast was paid for separately and was pretty okay-last orders were 8.30 which was a little early to be honest
Stayed 1 night in Jul 2018

8/10 Good

Chris, birmingham, england

Liked: Staff & service, room comfort
Good for the price.
The staff were helpful and friendly, the rooms were generally very clean with fresh bedding and comfortable beds. Yes the hotel could do with a little tlc, but lets face it, If you want a 5 star hotel, then pay the 5 star price! I will stay again next time i'm in Merthyr.
Stayed 1 night in Jul 2018

10/10 Excellent

lou, cheshunt herts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shopping trip
very well situated, close to shops and other beauty spots.
Stayed 1 night in Jul 2018

10/10 Excellent

Arham, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Pen y Fan/Brecon Beacons
The staff here were excellent. They went above and beyond to ensure we had a great stay. We were also able to get an early breakfast as we had to leave early for a race.
Stayed 1 night in Jul 2018

6/10 Okay

John

Wouldn't go out of my way to stay here
It seems like its run by a family who try to cover all the bases, but miss a few along the way. It has a nice size bar but doesn't stock Cheese and onion crisps or peanuts? Had a bit of a scare when leaving as we got locked in the room, had to use a mobile to call reception to let us out. It does have a nice big car park.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Simon

Liked: Staff & service, room comfort
Friendly staff, cheap and cheerful
Firstly, the staff at this hotel are friendly and very helpful. It’s also very handy for the football stadium as it’s literally next door! Pretty convenient if you’re cycling in the Brecon Beacons and surrounding areas. The hotel itself looks pretty tired and could really benefit from a refurb. I’m not convinced it was as clean as it should’ve been, but by no means was it dirty. There was loud music to be heard from a nearby pub (I guess), but that shut off in plenty of time before sleep Generally, cheap and cheerful. The ‘chalet’ rooms outside the hotel are good for small groups
Stayed 1 night in May 2018

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very friendly and helpful. The hotel had a separate anex that I stayed in so was happy with the extra privacy. I wouldn’t have any problems staying again
Stayed 1 night in May 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
The hotel was clean and tidy the staff were very friendly

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended! :D
Great stay...friendly staff...the only small problem was the studen accommodation outside my room (room 6).
Stayed 1 night in Dec 2017

8/10 Good

bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay would recommend
we found the hotel easy to find next to the local football club. on arrival we had a friendly welcome from the staff . the room was spacious and had a nice double bed that was very comfortable . the bathroom was a decent size the shower was really good nice and powerful . The location was about 10 minutes walk from the town centre . overall it was a pleasant stay and is a ideal place to stay if visiting the brecons and you want a bit of night life and you want a nice value stay
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Cheryl

Liked: Room comfort
We stayed in a twin annex. The room itself wasn't too bad! The beds were fairly comfortable although we did need an extra pillow but these were found in the wardrobe. The bathroom was very dated but pretty clean although the shower seemed to only have a hot or hotter option. The Food was really nice paid for breakfast and its definitely enough to set you up for the day. We didn't eat our evening meal at the hotel but walked down to the harvester instead, however the food they were serving looked and smelled really nice! It's a nice little hotel run by what looked like just 2 people so the service was a little bit slow in the evening but the lady seemed to be doing everything while the gentlemen was busy preparing food in the kitchen.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Choose a diffefernt hotel
You get what you pay for. The place was very bad. Breakfast was good, but that was it.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It was ok!
I wasn't sure of my booking due to the rating on this hotel. I don't know about the other room but mine was find with a very good bed, 4 pillows etc... clean. Facilities: Good wifi but no info about this in the room so you have to ask at the reception (or call them for it). Plenty coffee & tea with loooooots of milk. - And although I had my own toiletry there was enough shower gels & shampoo to wash a family of 5.