The front desk clerk India had no personality with us. Did not greet us or smile at us or give us normal pleasantries. I realize I was trying to get a key to my son's room but she could have used some common sense or provided me with some type of alternative rather than to just give me the facts. I felt like I was bothering her and then I observed her being friendly and outgoing with another staff member that she was going over the room vacancy list with and then she told us to have a nice day, etc. Front desk clerk staff members need to be friendly, personable, polite, chatty, etc., especially when their guests are tired and stressed. I was just trying to wake up my children in the next room (two 19 year olds, not actual children) and she provide me no help whatsoever, except to tell me I had to provide an ID which was buried under all my luggage in the back of my vehicle. She did not go out of her way in any way to help me. I was not the only one who observed her unfriendliness. All others in my party (without my being there) observed the same thing.
Situated in a shopping district, this hotel is close to University Park Mall, Notre Dame Stadium, and Heritage Square …More
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