TV
Check availability

Reviews of Sorrento Inn

2 out of 5
Sorrento Inn
1277 Trans Canada Hwy, Sorrento, BC

Reviews

5.8
Rating 10 - Excellent. 3 out of 85 reviews" "
Rating 8 - Good. 22 out of 85 reviews" "
Rating 6 - Okay. 26 out of 85 reviews" "
Rating 4 - Poor. 24 out of 85 reviews" "
Rating 2 - Terrible. 10 out of 85 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2022

6/10 Okay

Leah

Travelled with pets
When the pub shuts down, very loud with patrons leaving or going into their rooms.
Stayed 1 night in May 2022

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Was shown three rooms one was occupied, one was not made up the third was made up but tons of dirt on the floor Bathroom tub was painted?
Stayed 2 nights in Oct 2021

4/10 Poor

Shirley

Disliked: Cleanliness, property conditions & facilities, room comfort
1
I found this place very noisy from other people staying there
Stayed 1 night in Oct 2021

6/10 Okay

Devon

Liked: Staff & service
Disliked: Cleanliness
Location was great to lakes for fishing.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, as expected, met our needs for a lace to lay our heads and sleep. Was clean and comfortable and nice view off the back balcony! The facility needs some updating and the amenities were not available. The pub/onsite restaurant seems very popular, but we didn’t go so couldn’t comment on it.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a very old property, right on the highway. Very noisy truck traffic and motorcycles - most of the night. The toilet did not flush properly (the float was set too low, and I had to hold it down to get enough water in the tank to work). The rear balcony was not useable as it hasn't been cleaned for months or probably years. The view was an unkempt area with an assortment of old equipment and junk mostly. The parking lot in the front is mostly dirt and gravel and broken down old asphalt. The carpet on the stairs is worn through and filthy. Inside, it was clean enough except the comforter which was badly stained. The supplied unpackaged cardboard coffee cups looked very dirty - not usable. This property would only be usable when no other is available. I do not know how Expedia rates their properties, but this is the worst I have ever seen at any number of stars, certainly not 3 stars as advertised. Should be worth only 1 star, or even less - or, honestly, not the website at all. The front desk person was friendly. Still the overall sense is very grubby. Would not recommend unless you are desperate.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 1 night in Jul 2021

6/10 Okay

Peter

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable. The owner was pleasant.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property was under renovation but the staff and workers were very kind and helpful
Stayed 2 nights in Jul 2021

6/10 Okay

Katherine

Stayed 1 night in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office was locked. They told me to go to the pub to check in. They had no idea. Sent me back and they gave me a room and had to make sure it was clean first. Toilets didnt flush. No handle on bathroom door. Dirty rooms , old coffee in the pot. No staff anywhere to be found
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Bathroom tap broken, tv pvr not plugged in for tv old building needs upgrade
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
he room smelled badly of pine sol,
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dark and dirty. It was clear the bathroom fan cover had not been cleaned ever! It seemed an electrical hazard that the only plug in in the bathroom was in the light fixture beside the light bulb. The kitchen had a light fixture that looked like it hadn't been operation in at least 5 years. Next time I will either stop in Salmon Arm or keep going to Chase.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked the deck and the cleaning staff was friendly. The condition of the place was ghastly and I was irritated that the desk clerk decided to take another customer out of order even when that customer explained that I had been first.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and comfortable, just a little dated. The restaurant next door serves a variety of foods including Indian. Quite delicious. Also within walking distance were some other restaurants as well as a grocery store. We plan to stay there again on our way back to the west coast.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities
Reasonably price and clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and I loved the view from our back deck.
Stayed 2 nights in Jul 2019
Response from S on 31 Jul 2019
Glad you enjoyed your stay

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was there to meet us. Had to wait outside then call them to the office. Lick on door didn’t work. Put a chair against the door all night. No plug in washroom. Smell terrible. But the bed was comfy and clean. Outside was not taken care of. Would not stay there again. We had book for three nights, tried to cancel one and they said no . So we just left. Not impress. Would not recommend this place at all.
Stayed 3 nights in Jun 2019

8/10 Good

Parker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and friendly little place!
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we opened the door to our room it smelled bad, there was not any chairs in the room, nothing to put your close on. Myself and my two 5 & 6 year old grand kids went to the attached pub/restaurant for dinner & the atmosphere was terrible. The food was the same worst berger I have eaten in 72 years.
Stayed 1 night in Feb 2019

4/10 Poor

Donald

Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient but old.
The room was generally clean, but there were empty bottles beside the bed and garbage in nooks and crannies. King bed was poor, sagged in the middle so kept sliding down. Poor lighting and TV did not work. Spent days with family so only there to sleep, so we survived. If there more would have gone elsewhere.
Stayed 2 nights in Oct 2018

2/10 Terrible

Catherine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
It's October! I need a room with heat.
Registration was a hassle as it was hard to find someone to check us in. The next problem was that the heater in my room didn't work. Nor did the heater in the other room work very well. The staff then tried three times to get some heat out of the registers. The result was no heat for my room and very little heat in the other room. We finally got space heaters but they didn't work very well. A cold night for each of us. I wore a wool shirt to go to bed. I tried to get a partial refund in the morning. Of course no one was around to talk to!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness
It was clean and the bed was comfortable. I would stay here for a holiday but for a short work stopover it was ok. Good location.
Stayed 1 night in Sep 2018

8/10 Good

Leo, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older roadside motel. Clean and comfortable. Family run. Fully booked for wedding and long weekend, but worked hard to give us early accommodation.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2018

6/10 Okay

AJ, Vancouver

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Adequate, but disappointing.
Stayed 6 nights in Aug 2018

4/10 Poor

Sandra

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Sharon, Plymouth, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It had a huge back yard and a deck at the attached restaurant. In the distance are mountains and a big lake. So relaxing to sit out on the deck and have great food, all kinds including Indian, and a cocktail. Nice Indian family owns both.
Stayed 1 night in Aug 2018

2/10 Terrible

Adam, Calgary

Disliked: Cleanliness, staff & service, room comfort
Property is very dated, and very dirty. I do not usually write reviews, but due to my level of uncomfort during our stay here, I thought it was worth writing. I did not take my shoes off the whole time, and my wife even showered with her flip flops on. Neither the sink or shower drained, as both were clogged. Carpets were stained. Tv was from 1985 I’m sure.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked view of lake through broken Venetian blinds. Didn’t like the earwig that fell out of a towel when I went to dry my hands. Restaurant service was REALY slow. Beef in beef dip was dust-dry & the bun was like a cheap white hotdog bun.
Stayed 1 night in Aug 2018

6/10 Okay

Sharon, east kootenay

Liked: Staff & service
Disliked: Cleanliness
Nice quiet hotel
It was nice being able to have a balcony over looking lake. My friends room wasn’t finished being cleaned, she had to ask for clean sheets and put them in herself. My room was clean and comfy but the closet had a garbage can full of cans and bottles as well as the deck had cigarette butts in a styrofoam cup. And a wine bottle was left by the fridge. That being said the hotel is scheduled to being torn down. The staff was really nice and after a hectic drive it was quiet and comfortable. The price was half of what the other hotels were and most of them were sold out. I don’t smoke but the people with me do and they said it was nice being able to smoke out on the balcony. Which supplied table and chairs to sit on.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs complete overhaul, very run down. No air conditioning.
Stayed 1 night in Jul 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, room comfort
It is an older hotel, but was clean and some renovations at been completed overall not a bad place to stay
Stayed 2 nights in Jun 2018

6/10 Okay

Bradley

Stayed 2 nights in Jun 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service
Travelling Man
Motel is older but clean. Family run and very nice people. The restaurant/pub is quite amazing , and I would stay there again to enjoy the pub 👍
Stayed 1 night in Jan 2018

4/10 Poor

Irene, Sorrento BC Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Close to HWY one night stay ok cheap
We went as a group "Need" up dates there were bugs in the room Toilet not working in one of the room otherwise ok.View was nice of the lake
Stayed 1 night in Sep 2017

6/10 Okay

Ann, BC

Disliked: Cleanliness, staff & service
Nice hotel but really disappointing hotel staff
We were running late (after 11 p.m.) and I called to confirm my booking and I called to confirm that they would be available for check in after hours. Hotel representative told me that they're booked up and where no rooms left and everyone who booked a room is already here and checked in. Lady was not able to find my booking by booking number, didn't find anything by my last/first name and after 10 minutes of our discussion suggested to take a room to stay (and at first she said where is no vacancy!). Only after i described the room she found my booking... Room itself wasn't really clean but we didn't plan to stay over for long, so overall experience was ok. On bright side - a lot ob space to fit 5 (we took 3 bedroom room), nice balcony&view, has kitchen.
Stayed 1 night in Sep 2017

6/10 Okay

Chris, Vancouver

Disliked: Staff & service, room comfort
good location, however....
good location...but for some strange reason the bathroom tap would not turn to allow us any cold water. Only scolding hot water came out of the tap. If you used a face cloth, you would have to wave it around until it cooled off. We bent over the bath tub tap to brush our teeth. Good times. When we went down to the lobby to speak to someone about it, the door was always locked, with no staff to be found. Check out was 11:00 am, but their restaurant opened at noon. Does that make sense? The first day, the restaurant was closed due to an emergency?
Stayed 2 nights in Sep 2017

6/10 Okay

Ute, Vancouver

Comfortable hotel close to the beach
Clean and comfortable room, upstairs rooms have a balcony with table and chairs and nice view of the lake.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
Room was very dirty and hot. Needed to wear shoes because floor was sticky from dirt. Would never stay in this hotel or recommend it—definitely not worth the money.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

The location is nice and very easy to find. The beds are comfortable. The bathroom was not very clean.
Stayed 1 night in Aug 2017

8/10 Good

EKKEHART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place was clean and quit little over priced but I would stay their again.
Stayed 1 night in Aug 2017